Kitchen Magic Inc

did not use

so far so good

unknown

unknown

I filled out a card at the New England Home Show for Kitchen Magic and these people now call me NON-STOP. Literally 6 times a day, 7 days a week. I'm even now starting to get calls from them at 9PM on a Sunday! I've told them multiple times that I was not interested in using there business, but they still call. These people are STALKERS.

I called them to find out what they can do and the initial call was very good. They were very responsive and provided me a lot of information. So a week later I called them back to schedule a consultation. They were able to schedule something the very next day. I was thrilled. But the next day they left me a message that they couldn't make the appointment. That was disappointing but I can understand that. Then called me at odd hours rather than just leaving me another message to reschedule. So I scheduled another appointment with them and they did not show. No phone call or email, no nothing. And that is after they had to keep me on the phone for more than 30 minutes just to reschedule the appointment. They spent most of the time asking me the same questions over and over again. I spoke to three people that day and each one asked me my contact information. So painful. I decided with the little time I had I didn't want to waste my time with them anymore. They were obviously not interested in hearing about my project.

Kitchen Magic Inc. Kitchen Magic, is extremely expensive, was way more expensive (2,000 more), than the other estimates we had gotten. The quality of their cabinets were real good.

Met their representatives at a Home Show where we had decided to get a few quotes from vendors for new countertops. Met a very nice couple there who gave the impression that it was small family-owned company. We agreed to have someone come out and give us an estimate. The representative was on-time one evening and brought samples of both the granite and quartz in which we had expressed interest. In speaking with him we realized that the company was a very large out-of-state company. He did spend substantial time with us talking about our options, all the while not-so-subtly steering us away from granite to the more expensive quartz products. Finally as he was figuring the price of the job he kept warning us that this was not going to be cheap, and to get ready because this was not a small job. He estimated the cost to be around $14,000 for granite and higher for the quartz. Luckily we had already gotten a quote for granite that was less than a quarter of that price. Had this been our first estimate we likely would have decided not to do the work as it would have been out of our budget. A couple of days later we got a call from the sales rep telling us that the price of granite had dramatically dropped that week and that we could now get the job done for a mere $8,800.00. In the end we got 6 estimates, none of which were greater than $5,500.00. We ended up going with an A-rated Angie's list company and I will post my review when the work is completed. I'd stay away from these Kitchen Magicians. I guess they bank on people who only get one estimate.

OMG - they pulled the "your husband has to make the decisions" card on me! I called the company for an estimate, and they refused to even schedule an appointment unless my husband would be there as well. My husband travels 25% of the time and simply doesn't care about house stuff, so I've been handling it all solo for 15 years, but that just wasn't good enough for them. They refused to even schedule an appointment. I'm completely appalled at the sexism--in 15 years of working with contractors in many forms, I've never had someone else refuse to visit because "the man of the house" wasn't around.

The job that they did was wonderful. They were terrific. The countertops look beautiful. The quality of their work is excellent and their workmanship was excellent. The salesman was very knowledgeable and answered all my questions. I think the price was reasonable. I checked with a couple of others. It is a good company. I would definitely recommend them. I would use them again in the future.

We are very happy with their service. My wife was down there yesterday, and she was happy with what she saw. They did the work within our home. They have a good process and it's standardized. They were very efficient and very professional. They were a little expensive. If we would have shopped around, we could have got the job done at little less money; but we were happy enough with them.

Many calls back and forth between us and their office (Jerri Stocker and others) to set appt and then had to reschedule once on our part, then once they had to resched. Then they sched to send out a guy who then requested we shift our appt later in the day. Told them it wasn't possible. So, he came at originally resched time. He said he was the regional guy and he really wanted to "do our house" after he knew it was an historic house. (We read: I might get a big commission b/c these folks have a BIG house that's got an historic sign on it). He told us how we should tailor the job to fit our needs. He took no measurements, but gave us what we thought was a high number based on really not much thought. He then told us that he could give us a $1,000 "credit" toward our job IF we signed on with him by the next morning. We had 24 hours to decide or we lost our $1,0000 "credit." I told him we had a better offer from Sears and that they were willing to give us $1,000 plus "good customer" credit toward our job without pressure. And, they could offer us 24 mos. interest free financing-- to which he countered, "we have credit programs, but I honestly don't think most people who credit should have it." We were stunned. He started calling us the next morning to see if we'd go with them, and then after ignoring his repeated calls for about 3-4 days, he stopped. As an aside, my husband saw a huge display for them at a local mall - so obviously they have lots of capital and credit lines tied up in their own overhead -- seems kind of hypocritical. Also, the regional rep mentioned above doesn't even have a company emial account. He wrote his gmail address on his business card...... hmmmmmm

Overall, it was a good experience. However, we opted to go with a cheaper approach.

The quote was for $10000. They were fantastic with punctuality. My experience with them was fantastic too. Everything was wonderful. However, I didn’t use them and went with another company because of the feedback that I had gotten from various sources. I decided to go with a provider whose work I had seen. I also thought I should go with someone that offered higher quality.

The work went pretty well. They had to install the kitchen sink but they delayed it by a week. This was something we did not expect. They came out to work and we did not have to go to the showroom.

I didn't use them. I thought the quote was kind of high. They were very nice and informative. We got different prices and we wound up going with someone else.

the gentleman came and gave us the options for our top. The sample lot was overwhelming and one better than the other. The brands were top quality. He was helpful and quietly lead us thru the process. He was friendly and courteous. Price, value were excellent and options for payment were just what we wanted and could work with. Serviceman were right on time, clean and the top went in like a charm. No complaints--just praises

On the phone, we discussed the scope of the job I'm looking to have done - refacing the kitchen cabinets and changing to granite counter tops. The woman on the phone was eager to schedule an in-home consultation and even offered "a $25 gift card" to a large chain store with a red logo "just for letting us into your home" for the consultation and estimate. Then she asked me when I was available. I told her which mornings I am free because my youngest is in school three days a week. And THEN she asked if my husband would be there. I said no. She said "they really like to have both of you there." I don't know if "they" are the sales department or the owners. Either way, I made it clear I wasn't interested in making the appointment to include him. (He commutes an hour to work and gets home about 9:30 most nights. He doesn't have time for estimate because he's earning money for things like granite counter tops.) She said a lot of people have my attitude about it, but that "they" really prefer speaking with "both of you." I said I won't schedule it. I paused. I said I want to do it during the week. She repeated herself. I said "thanks, anyway, but then I won't do the estimate." I paused again. I waited. Nothing. I said "thanks, anyway" and hung up. She actually, really, I-can't-believe-it, just let the whole sale go! Because they wanted the man of the house there? I can't believe it! The punch line is they promote themselves as being a woman-owned company. Unbelievable.

The initial sales contact did not fully inform me regarding the process, and made assertions that proved to be misleading or untrue. Carpenter assigned to the project did not work the hours promised. Showed up when he wanted, and never considered my needs. Did not explain the process so that he actually installed shelves I cannot remove over old contact paper. Looks shabby. Took forever to get pieces that were missing. When I addressed him, he lost his ability to speak English and was a little curt. He never did complete the detailing. When I complained to the Company, I was dismissed and not served. To be fair, the man who installed the coutertops and sink was very exacting and professional. Unfortunately, he and the carpenter did not work in sync. Project was supposed to take 7-10 days. Took more than 3 weeks.

The workers were amazing, they hired out to great contractors that for the most part were great workers, there was one who did my countertops that was not the best. I am completely satisfied with the work. I would definitely recommend this company.

Overall our kitchen looks great, and the refacers were very pleasant and finished the work in 2 days. The difference in our kitchen is night and day. However, there are a few quality issues with the work. Some of the veneer they placed over our cabinets became loose, and we had to call them in to fix that. Also, they put in a heavy duty drawer under our oven, but used materials that could not take the load of a drawer that size. We had them come in, and they said they would order more robust materials for the cabinet, but we have yet to hear back from them and that was over a month ago.

This company has a policy of not coming out to meet with you unless your spouse is also available. Understandable that a company would like a couple to be on the same page, but every household makes decisions and divides household tasks up differently. Making it a policy for two working people to take time out from their weekday just to get a bid is not practical. When it is a woman calling, one who is used to making plenty of decisions independently about work and home, it also feels sexist and paternalistic.

I was very happy with the service. What I would tell another person about them is that I thought they were good, had a great selection, great prices and services and I can't complain.

It longer than what they said. Make sure you find out how long it will

The guy gave me a decent deal. They were very helpful and always on time. I had some issues that came up and they were great about taking care of them. I would highly recommend them to others in the area because they are very knowledgeable.