MassLock has been proudly servicing the Boston metro area since 1999. We take great pride in our experience, expertise, quality, and customer service that we provide to meet our consumers needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
The locksmith arrived on time and was very efficient and courteous. Will recommend them to everyone in the area!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Peggy R.
02/2018
5.0
They were prompt, friendly, and knew what to do to fix the problem.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Clayton B.
01/2018
5.0
Knowledgeable person completed the job,
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
4.5
Yes, I recommend this pro
susan j.
01/2018
5.0
the locksmith was personable, competent.. he changed the lock on my front door and fixed the lock on my back door.. would definitely use him again
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Susan A.
01/2018
5.0
Fast and responsive. Excellent service. I definitely recommend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
kathy b.
12/2017
5.0
the company called within minutes of my online request. the technician arrived on time, was very professional and clearly explained the products, the process and answered all my questions. This was my first time using Home Advisers and I am very impressed!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Gabriel D.
10/2017
5.0
He did a good job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Kitty H.
06/2017
2.5
I wanted extra keys and was never told they would cost me 35 each. This is a standard lock and was in shock to know i owed 35 for each key and had 8 made! I flet they took advantage of me! 35 per key is high and i skould h e been told!
Rating Category
Rating out of 5
quality
3.5
value
0.5
responsiveness
2.5
Kevin W.
07/2016
5.0
Service was provided on time and cost effective.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Charles S.
06/2016
4.0
Very professional and easy to schedule. Locksmith was affable and took care of what we asked. He also helped us with a few of the latch and door fit issues too!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Elle S.
01/2016
5.0
Making the appointment online was super easy. A woman called the next day to confirm, which was nice. The locksmith who arrived (Nick) was highly professional and friendly. He did a great job at an affordable price. I am very happy with Mass Lock, I'd use them again and would recommend them to anyone.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Mary L.
01/2016
5.0
quick response, did good job
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
Paul G.
11/2015
5.0
Nick, our installer, responded to the inquiry quickly, understood our needs, and got the right product. The job was performed professionally at a reasonable cost and no surprises.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Susanne M.
10/2015
5.0
I had a great experience with this company. The locksmith they sent out did great work and was very personable. Office staff who contacted me were also great and kept me informed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Del C.
08/2015
5.0
These are the real deal. I would highly recommend them to my family and friends. Job well done .
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
richard m.
08/2015
5.0
i,m a senior citizen-they were very patient with me and went the distance to make sure i was a satisfied customer
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
ervin b.
07/2015
5.0
The work was done quickly with friendly service. I just wasn't aware of the mandatory service call fee.
Rating Category
Rating out of 5
quality
5.0
value
3.0
responsiveness
5.0
Yes, I recommend this pro
Scott R.
06/2015
5.0
Professional, personable, talented. A fine company.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Scott R.
06/2015
5.0
Very happy with my experience with Mass Lock. They responded promptly and set up an appointment. "Nick," their technician, showed up precisely on time, and he was pleasant (fun!), bright, skilled, and professional. He assessed our situation, consulted with the home office and came up with a fair price, and proceeded to change 5 locks in our home. It was an easy and very successful encounter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Ann B.
04/2015
5.0
They responded to my request quickly, even with lots of snow. The truck couldn't make the swing to pull into the driveway due to snow so the locksmith parked at the end of the street and walked up. He worked through all of the different lock issues and the doors now close!!