Mass Lock, Inc.

locksmith

About us

MassLock has been proudly servicing the Boston metro area since 1999. We take great pride in our experience, expertise, quality, and customer service that we provide to meet our consumer’s needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

Business highlights

26 years of trusted experience
Emergency Services Offered

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.957 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
4%
3
2%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.7
responsiveness
4.9
Showing 26-50 of 57 reviews

Heidi V.
03/2018
5.0
The locksmith arrived on time and was very efficient and courteous. Will recommend them to everyone in the area!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Peggy R.
02/2018
5.0
They were prompt, friendly, and knew what to do to fix the problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Clayton B.
01/2018
5.0
Knowledgeable person completed the job,

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
4.5

Yes, I recommend this pro

susan j.
01/2018
5.0
the locksmith was personable, competent.. he changed the lock on my front door and fixed the lock on my back door.. would definitely use him again

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Susan A.
01/2018
5.0
Fast and responsive. Excellent service. I definitely recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

kathy b.
12/2017
5.0
the company called within minutes of my online request. the technician arrived on time, was very professional and clearly explained the products, the process and answered all my questions. This was my first time using Home Advisers and I am very impressed!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Gabriel D.
10/2017
5.0
He did a good job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kitty H.
06/2017
2.5
I wanted extra keys and was never told they would cost me 35 each. This is a standard lock and was in shock to know i owed 35 for each key and had 8 made! I flet they took advantage of me! 35 per key is high and i skould h e been told!

Rating CategoryRating out of 5
quality
3.5
value
0.5
responsiveness
2.5


Kevin W.
07/2016
5.0
Service was provided on time and cost effective.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Charles S.
06/2016
4.0
Very professional and easy to schedule. Locksmith was affable and took care of what we asked. He also helped us with a few of the latch and door fit issues too!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Elle S.
01/2016
5.0
Making the appointment online was super easy. A woman called the next day to confirm, which was nice. The locksmith who arrived (Nick) was highly professional and friendly. He did a great job at an affordable price. I am very happy with Mass Lock, I'd use them again and would recommend them to anyone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Mary L.
01/2016
5.0
quick response, did good job

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Paul G.
11/2015
5.0
Nick, our installer, responded to the inquiry quickly, understood our needs, and got the right product. The job was performed professionally at a reasonable cost and no surprises.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Susanne M.
10/2015
5.0
I had a great experience with this company. The locksmith they sent out did great work and was very personable. Office staff who contacted me were also great and kept me informed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Del C.
08/2015
5.0
These are the real deal. I would highly recommend them to my family and friends. Job well done .

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

richard m.
08/2015
5.0
i,m a senior citizen-they were very patient with me and went the distance to make sure i was a satisfied customer

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

ervin b.
07/2015
5.0
The work was done quickly with friendly service. I just wasn't aware of the mandatory service call fee.

Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
5.0

Yes, I recommend this pro

Scott R.
06/2015
5.0
Professional, personable, talented. A fine company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Scott R.
06/2015
5.0
Very happy with my experience with Mass Lock. They responded promptly and set up an appointment. "Nick," their technician, showed up precisely on time, and he was pleasant (fun!), bright, skilled, and professional. He assessed our situation, consulted with the home office and came up with a fair price, and proceeded to change 5 locks in our home. It was an easy and very successful encounter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ann B.
04/2015
5.0
They responded to my request quickly, even with lots of snow. The truck couldn't make the swing to pull into the driveway due to snow so the locksmith parked at the end of the street and walked up. He worked through all of the different lock issues and the doors now close!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
    • 1
    • 2(current)
    • 3

Contact information

285 Main Street, Malden, MA 02148

http://www.masslock.com

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day

Service Categories

locksmith

FAQ

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Sunday: Open All Day

Mass Lock, Inc. accepts the following forms of payment: CreditCard
Yes, Mass Lock, Inc. offers free project estimates.
No, Mass Lock, Inc. does not offer eco-friendly accreditations.
No, Mass Lock, Inc. does not offer a senior discount.
Yes, Mass Lock, Inc. offers emergency services.
Yes, Mass Lock, Inc. offers warranties.

Contact information

285 Main Street, Malden, MA 02148

http://www.masslock.com

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day