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Maids R Us

House Cleaning, Home and Garage Organization

About us

We are family business for 21 years. Honest and Reliable Cleaning Services. We are fully trained and screened professionals to do the Top-Quality Service. Cleaning include - dusting all surfaces, vacuuming carpet & hardwood floors, beds made & linen changed, bathrooms sanitized, kitchens sanitized to include cleaning of appliances,counter tops , fronts of cupboards, all tile floors washed, blinds and light fixtures dusted, finger prints (doors & cabinets), all garbage removed.Pet-Friendly. Our work is guaranteed by quality service. Call us and make your life easy and happy with us !!!

Business highlights

30 years of trusted experience
Emergency Services Offered

Services we offer

Housecleaning - Deep Cleaning, Weekly, Bi-Weekly & Monthly Cleaning, Organizer Clutters & closets, change sheets(Beds), cleaning oven and refrigerator.

Services we don't offer

We don't do windows cleaning , laundry and wash carpet.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Reviews

4.938 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
3%
3
0%
2
3%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
4.9
Showing 26-38 of 38 reviews

Claire C.
01/2017
5.0
house cleaning
  + -1 more
excellent!!!
Description of Work: housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from Maids R Us
Thank you so much !

Jarod K.
01/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: The date of service was Jan 21, 2016.
Rating CategoryRating out of 5
Yes, I recommend this pro

Henrietta M.
04/2015
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bette S.
06/2014
1.0
house cleaning
  + -1 more
Very dissatisfied.
Description of Work: I had an appointment for an estimate from this woman. She never showed up and never called.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Maids R Us
I believe you call the wrong woman. Sorry about that...but this is not me.

Anne-Marie D.
05/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: Vivian was very professional and courteous. I hired her and her team to do an in-depth cleaning of a two-bedroom, 720 square feet condominium for our new tenant. We had a last minute change of date due to the tenant moving in earlier than planned, and she managed to reschedule without a problem and did a fantastic job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Jarod K.
05/2013
5.0
house cleaning
  + -1 more
Very thorough cleaning, including various floor surfaces with appropriate chemicals. We provide equipment and cleaning supplies, but they do have their own (we provide our own to minimize exposure to allergens). They clean weekly and typically come on the same day/time, but are flexible to meet our needs. Happy to recommend them.
Description of Work: Weekly cleaning of colonial home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

DAVID H.
09/2012
2.0
house cleaning
  + -1 more
see above
Description of Work: I got an estimate for a very small housecleaning job, which included mopping floors in two smallish rooms, cleaning window sills in same rooms, cleaning sink in one of them (kitchen), cleaning baseboards, and cleaning a toilet, floor, and shower in a half bath. AFter seeing the job, Ms. Coutinho said it would cost between $350-$500. Another provider, Maintenance Systems, Inc., did the job for $150, and did a fine job.

Rating CategoryRating out of 5
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0


Linda M.
04/2012
5.0
house cleaning
  + -1 more
The cost depended on how many times I wanted them out. They gave me the estimate on cleaning three rooms a bathroom and a hall way that I would like done. Until they actually do the work and I see how it comes out, I am not in a condition to recommend. The two women that came out to tell me about the company were very good and very personable and they got right back to me with their estimate. She was here when she said she would be with no problems and was very professional. I will be using them in the future based on what I have seen so far.
Description of Work: She came out to talk to me and gave me some information about Maids R Us. She wanted to see how many rooms that I wanted to have cleaned and what size the rooms are. She gave me an estimate on the cost to do the work.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James K.
04/2012
5.0
house cleaning
  + -1 more
From the first time they cleaned our house, we have been extremely impressed with Maids R Us. This is the fourth housecleaning service that we've used, and by far they are the best we've seen. We really look forward to coming home after they've cleaned because the house is just spotless. They pay attention to detail, and deal with our cluttered house very well. And, on a personal note, Vivian and her crew are extremely professional and kind. We highly recommend Maids R Us.
Description of Work: Vivian and her crew have cleaned our house every 2 weeks for the past year or so. We live in a moderate sized house, with 3 bedrooms, and 2 bathrooms. We are responsible for providing the cleaning supplies. They bring their own vacuum and any other equipment needed. They usually come as a team of 2-3 people. We paid $160 for the first cleaning and $110 every two weeks after that.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Kelly P.
12/2011
5.0
house cleaning
  + -1 more
I can't recommend Vivian and crew enough. They are dependable, honest, easy to work with (communicate via email and phone), and Vivian always goes above and beyond. (Once we were even locked out of our house, and after trying every other manner to get in, we called Vivian. Without hesitation, she hopped in her car and drove the 30 minutes to let us in to our house with the set of keys we gave her.) We have recommended her to all of our friends--everyone loves Vivian and her team. They have never broken anything, are honest, very easy to work with and do a great job every time. She'll buy supplies for you, or you can buy them yourself (they leave a check list of what you need when you're running low on something...one less thing for me to think about!).
Description of Work: We have been using Maids R Us/Vivian's services for more than 4 years. They clean our home every 2 weeks, alternating between the entire house one week, and just the first floor the other week. We also have them periodically do a thorough clean of our 2 rental units when empty/turning over between tenants.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jason R.
10/2011
5.0
house cleaning
  + -1 more
We were referred to/met Vivian and Maids R Us through a family memeber who was using their services and was very pleased. From the minute Vivian came to take a look at our house and we started talking about the strategy, methods, and products they would employ, we knew that we would be very pleased with their work. And we have been for more than two years. While home on maternity leave I had to opportunity to meet some of the staff (usually the cleaning took place while my husband and I were at work) and they were very lovely and considerate, not to mention professional.
Description of Work: Full house cleaning excellently executed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Bill D.
09/2011
5.0
house cleaning
  + -1 more
Overall it went very well. I misunderstood the time they were to arrive. They waited and then called my cellphone and I was able to be there within 15 minutes of the call. They were gracious about my oversight, even though this made their departure time later than they had planned. That's part of what I meas by professionalism.
Description of Work: I had a quick apartment tenant turnover situation and the departing people left a real mess. I called a few companies and found Maids R Us on Angie's list. The were able to respond in time, did a good job cleaning the housekeeping mess and that gave me time to paint the place for the new tenants. I thought the price was a bit high, but mostly because I never used a housecleaning company before. (I think others would probably have charged similar.) Overall it was well worth it in my situation and I appreciated their work and professionalism.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

ROBERTA H.
12/2010
5.0
house cleaning
  + -1 more
She is highly reliable, honest, and thorough; she has never let me down. I give her my highest recommendation!
Description of Work: Vivian and her team have been cleaning my home for 14 years. I have been a loyal customer since she began her business, and she has been a loyal friend, responding to special requests, changing days to accommodate my schedule, responding with good humor to my perfectionism. We've been working together for so long that I couldn't imagine trusting anyone else with my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1
    • 2(current)

Contact information

James st, Malden, MA 02148


Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM

Licensing

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Home and Garage Organization

FAQ

Maids R Us is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Maids R Us accepts the following forms of payment: Check
Yes, Maids R Us offers free project estimates.
No, Maids R Us does not offer eco-friendly accreditations.
No, Maids R Us does not offer a senior discount.
Yes, Maids R Us offers emergency services.
Yes, Maids R Us offers warranties.
Maids R Us offers the following services: Housecleaning - Deep Cleaning, Weekly, Bi-Weekly & Monthly Cleaning, Organizer Clutters & closets, change sheets(Beds), cleaning oven and refrigerator.
We don't do windows cleaning , laundry and wash carpet.

Contact information

James st, Malden, MA 02148


Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM