The Pipe Doctor, LLC

I called the Pipe Doctor to have my gas boiler cleaned. Definitely will NOT recommend this company. 1) NOT PROFESSIONAL. The plumber was late by one hour and did not have a brush to do the job. We had to reschedule. The second time he was almost two hours late. No call, no apology. I bet the other way around if I am late they would charge me. 2) IGNORANT. Despite 30+ years in the business he never cleaned the gas boiler heat exchanger before (his words). Really?! This is a maintenance requirement. Read the manual! I only guess that other customers get half job for the full price. 3) NOT PREPARED. It was a boiler cleaning job. The first time he did not have a brush, second time vacuum cleaner did not work. He spent 15 minutes to fix it, then he plugged a hose to the wrong side and blew dust all over the basement. 'Ohhh. That was probably asbestos. Do not worry. We all die at some point. Ha-ha-ha.' I loved his joke. Funny guy. 4) OVERPRICED. It was $289 for 50 minutes minus time he struggled with a vacuum cleaner. Be aware they have $89 fee added to every quote, $200 per hour rate and they round it up to the next hour. 5) NOT WELL RUN BUSINESS. It took me 3 weeks and multiple calls to the office to finally get the invoice. Bottom line. If you want the job done right and you do not want to take a chance look around choose large well-established company it will cost you no more than The Pipe Doctor if you want to save money hire an independent plumber or handyman it will be cheaper and still may be done better.

Prompt arrived on time, checked my heating system at the furnace and throughout the house!! I have nothing but praise for the "Pipe Doctor", am considering to use this company in the future!!

The communication was great and they were able to repair on schedule

Excellent customer service. Prompt courteous and ahead of schedule. Very pleased with the project results. Charlie Markarian is a true professional.

Contractor was on time. Got the job done. The charge was a bit more than I expected. I'll use hime again.

Reliable, quality work with great customer service. Chris arrived on time with replacement parts on the van. He took the time to explain the situation and options to me prior to doing the work. The repair was made correctly on the first time with no more leaking!

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He arrived within the specified time slot. He tried to get the water heater to light but it would not. He ordered a new water heater to be delivered to our cottage from the plumbing supply company. It arrived and he installed it. We are satisfied.

The plumbing job was good, but the electrician that was hired through the company did a shoddy job and out of code electrical work. They did not pull a permit even though I asked them to and when I hired another electrician to check over the work, when they said it was completed, he found electrical boxes out of code and another box (I asked them to check all boxes and ground them), burnt. It was as close to a fire as they come. I was extremely disappointed and frustrated. I put my trust in them and they took advantage. I had to hire another electrician to fix what was not done correctly. I was happy with the shower stall installation, but it cost me way too much for the work done and after they installed the vanity, the bathroom door hits the vanity. When I talked with them (Charlie), he said he wanted to make it right, but I did not trust at that point and then I never heard from him again when I emailed him to fix the door.

Very personable and knowledgeable

Profesional and very thorough. Excelent work.

They were pleasant and did their job well. My only concern was their cost was expensive

Good communication and excellent customer service. Fixed my leaks and squeaks quickly and reasonably.

Chris was great ..got us up and running and did a full review of potential issues.

I had an issue with a "possible leak" in my basement underneath my first floor bathroom tub. The Pipe Doctor came out and advised "against" an expensive search and repair but only to watch for damage as it did not appear that the damage occurred in many years, only that it might be more visible due to a change in lighting. Saved us a ton of money when he probably could have gone ahead and done a search for a leak that probably does not exist. Very ethical and responsible professional services.

Chris was excellent. He did an awesome job installing a bathroom sink, two separate faucets and fixing a kitchen sink leak.

Pipe Dr. came early in the 4 hour window I was given and got right to work He made quick and accurate decisions about what was wrong, how to fix it and what it would cost.. I could tell the workmanship was top notch. He finished quickly without rushing and left the work area spotless. The price was very fair. I would use them again in a heartbeat.

Arrived very late, but at least the same day as appointment.

They were great. He was very quick and gave great recommendations to save me money in the long run. Also he was generous and it was so nice to have someone come to do work and was well mannered. He was even able to come out earlier than I expected.

Punctual, professional and very neat (important).

Great customer service.