Hardwood Flooring Sales and Installation, Flooring Sales and Installation, Buffing and Polishing
About us
We are a family owned and operated hardwood flooring business with over 30 years of experience. We specialize in custom wood flooring borders and inlays. We take pride in our work, each project is created as if it were for our own home. If you are in or around the Hudson, Massachusetts, area, please call or email us today at info@rchardwoodfloors.com for a free estimate!
Our floors look absolutely wonderful! They did a fantastic job and cleaned up everything as they worked. Would recommend them to anyone wanting to have their hardwood floors refinished. We had no idea that our floors could look so great! They even helped move a sofa that we couldn't move - both out of the living room and then back in when the job was finished. Thanks RC Hardwood Floors!
Description of Work: Removed old carpet, refinished hardwood floors that had been covered for over 30 years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
SURESH D.
07/2014
4.0
floor cleaning, hardwood floor
+ 0 more
Three people came out to complete the work. They worked off and on for about three to four days. The man is a very smooth talker. If a family member or friend was going to hire them I would just tell them to make sure about costs and what work will be done. They did a decent job.
Description of Work: They put hardwood on a 250 square feet area and cleaned and polished some other areas of hardwood.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$4,000
Response from RC Hardwood Floors
Just for the sake of clarification, we do not clean or polish floors. This job was a sanding and refinishing job. A project was estimated and agreed on, upon arrival everyday, his wife or himself would add on additional work, not associated to the agreed upon project. I would say this customer is a bit of a smooth talker as well. ;) We accommodated most of his requests at no additional cost however, when he added on additional rooms and a set of stairs, the cost increased, and that goes without saying. The floors came out extraordinary, as his wife stated to me, so I'm content with the B rating but also surprised. Best of luck in this customers future projects.
Albert B.
07/2014
5.0
hardwood floor
+ -1 more
I ended up cancelling the deal because I sold the home, but they were very professional and responsive on the phone.
Description of Work: I bought a Big Deal from them for 1 room of hardwood sanding and refinishing.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
PETER M.
06/2014
5.0
hardwood floor
+ -1 more
They are very reliable. This is the 2nd time we've used them for floor refinishing (on different floors).
Description of Work: refinished living and dining room floors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
KERRY H.
04/2014
5.0
hardwood floor
+ -1 more
It went very well. We were happy. Two people came out. They came and did what they said they would do. We paid more because we had more floor to sand and refinish . The floors still look good. Their prices were reasonable.
Description of Work: I purchased a Big Deal for 100 Sq. Ft. of Hardwood Floor Sanding & Refinishing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Travis E.
04/2014
5.0
hardwood floor
+ -1 more
The service turned out fine. I had not used them before. I think they were very responsive, they stayed on schedule, and the work was good quality. I would recommend them.
Description of Work: We had purchased a big deal for RC Hardwood Floors. The big deal was for sanding and refinishing. They did an area where the hardwood needed to be sanded and refinished.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Michelle L.
03/2014
5.0
hardwood floor
+ -1 more
To accommodate our needs, he agreed to do the job in two parts. The work was completed with minimal mess & the finished floors are gorgeous. I would definitely hire them again.
Description of Work: Richie & his team ripped up the carpet and installed oak flooring in the entire 2nd floor of our home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Paula L.
03/2014
5.0
hardwood floor
+ -1 more
Super job. Excellent dust containment.
Description of Work: Refinished foyer hardwood floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Miguel R.
03/2014
5.0
flooring contractor, hardwood floor
+ 0 more
The assignment wasn't easy, I had carpet that was removed but for some reason the padding under the carpet melted and glued directly into the hardwood. I was hand scrapping it off for weeks until I decided to look for help. I had 4-5 people come in and quote me the job. All of them more expensive then Richard and all of them told me they couldn't use their machines so the work would take weeks. Richard was able to do the work in 3 days and the floors look brand new! Him and Renee were responsive to all of my emails and the work was done ahead of schedule. Could not be happier with the experience!
Description of Work: Removal of carpet adhesive and refinish of hardwood floors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
larry W.
03/2014
5.0
flooring contractor, hardwood floor
+ 0 more
Floors were in rough shape, but look beautiful now. The crew from RC was very profession and courteous over the week long job. RC was very upfront with pricing and what the job would entail. He did not try to upcharge, over sell or sqeeze any additional $$ out of his orginal quote. Job went exactly as orginally outlined by RC. No complaints and would highly recommend to my neighbors.
Description of Work: Sanded and refinished hardwood floor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$2,600
Jamie G.
02/2014
3.0
hardwood floor
+ -1 more
I never heard back from them after leaving messages. Shame, as all the reviews seemed so positive, I was looking forward to connecting with them.
Description of Work: .
Rating Category
Rating out of 5
responsiveness
1.0
Yes, I recommend this pro
Response from RC Hardwood Floors
Not sure how this customer tried to contact us. We have email forms as well as an answering machine for our business line. We do try to reach out to everyone if they contact us. Office phone is 978-568-9312, email is info@rchardwoodfloors.com which gets received by us via our mobile phone and response time is under 24 hours using that method.
Claire D.
01/2014
5.0
flooring contractor, hardwood floor
+ 0 more
Only concern is once the floor dried and I could enter the room, I realized that there were areas near the edge of the room where the polyurethane was not spread out evenly and it pooled a bit. Some spots nearest to the edge were not covered at all but not too noticeable.
Description of Work: Floor refinishing.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$350
Jennifer S.
01/2014
5.0
hardwood floor
+ -1 more
It was excellent. That was a long time ago. Maybe that was I purchased, the big deal purchase, a month later. They did a really good job, comprehensive, and very professional that they did a great job.
Description of Work: I purchased a big deal with RC Hardwood Floors for hardwood flooring sales/installation/refinishing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$399
Richard A.
01/2014
5.0
hardwood floor
+ -1 more
Excellent work. Floor looks great! They put 3 coats of oil based polyurethane on over 2 days. Their dust containment system worked well.
Description of Work: Sanded and refinished our oak dining room floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$399
Laura R.
12/2013
5.0
hardwood floor
+ -1 more
They were great. They were very nice, very professional and they were quick.
Description of Work: We used RC Hardwood Floors for hardwood flooring and refinishing.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
DEBORAH M.
12/2013
5.0
floor cleaning
+ -1 more
The floors looked great. I was very pleased. No problems at all.
Description of Work: They moved all the rugs and furniture which was a lot of work, and put everything back without incident.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Diane S.
11/2013
5.0
hardwood floor
+ -1 more
We were and are still very impressed with what they did. They did an excellent job.
Description of Work: We had just converted a bedroom and made it into a den and we had parquet floors and it's a house built in the 1890's and it's the original parquet floors. RC Hardwood Floors sanded it and covered it with urethane coating.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Charles K.
11/2013
5.0
floor cleaning
+ -1 more
Basically, they showed up on time. They did as requested. They cleaned everything up. They didn't leave anything behind. They scheduled up the followup. They sanded in successive layers. They had to remove the dryer out to get access to power which was expected and they did a good job with that and moved it out. They put it back when they were done each day. I really had no issues. The floor certainly looks worlds better than it did. I do have 2 other rooms with hardwood that I plan to eventually get them back out here to do. I just haven't set it up yet but this was the test room with them and I thought they did a good job.
Description of Work: I used the Big Deal for RC Hardwood Floors. They sanded and refinished.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$399
JUDITH S.
10/2013
5.0
hardwood floor
+ -1 more
It was easy to schedule the work, even though I had very specific dates (wanted the week following plastering and painting of the same areas). I did schedule well in advance, and then just contacted them the week before, to re-confirm, as had been requested. Got a very quick reply to my emails, both initially and to reconfirm. Crew (2 people on days 1 & 3) were here when they said, and they worked quickly and efficiently. We were ready (having had this crew do other floors here two previous times): all furniture out of the spaces, plastic up at doorways leading into other spaces, and heavy paper taped to entry hallway and back hall where I knew they would hook-up sander to power. There was some sawdust to clean up on top surfaces of doors and in the groove of the woodwork meeting the floor on all walls, but not too bad. Nothing is completely dustless! Crew was here early enough each day that poly was dry by 8 or 9 p.m., which meant I could stay here each evening. Crew turned on box fan in window before putting down each poly coat, to pull odor out of the area, and it worked well. The floors were not in terrible shape--just dulled with 30 years of traffic and scratched/scraped here and there. They did a great job dodging the newly painted woodwork, which I appreciated! (Only one quite small nick.) The floors look really great! We'll have the same company back to do more, once we've caught our breath and have time to schedule another room or two. We appreciate this company's willingness to come to do relatively small jobs each time (3 times now), given that we cannot do the entire place at once (no place to put everything, short of having a moving company come take things and put them in short-term storage; and want to stay here the entire time while work is done).
Description of Work: Sanded living room and main hall floors, and put on 3 coats of polyurethane.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
jon S.
09/2013
5.0
hardwood floor
+ -1 more
They did a great job - the floors were very scuffed and scraped, and they refinished them without any wood dust or mess!
Description of Work: Refinished 2 hardwood floors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Roger W.
09/2013
5.0
hardwood floor
+ -1 more
It all went beautifully, especially since I was helping my son achieve these hardwood floors (which he's wanted for so long)--not so easy since he lives in the Boston area while I am in Connecticut! Richard was a pleaure to work with--even a cheerleader, I'd say--considering how many times I pestered him with silly question about this job. Further, he was so very nice and encouraging to my son (who has some disabilities). This past weekend, we visited my son for his birthday, and saw the new floors for the first time. The floors themselves and their installation are just breathtakingly beautiful! My son's roommate held a birthday party for him, and the first thing everyone coming in remarked was not "Happy Birthday," but "What gorgeous floors!" The mellow shade of solid, interlocking bamboo flows so seamlessly from the living area into the bedroom. A perfect job! All I can say about RC Flooring is that they are nice, considerate people who do beautiful work. Having lived in my own house in CT for 50 years, I've hired many professionals to work on it (with a variety of good/bad experiences). I'd certainly rate RC Flooring as top tie in all ways!
Description of Work: Tear out old carpet, padding, tackstrips and staples in huge, open-plan living space, as well as adjoining bedroom, and dispose of all of it. Remove existing baseboards in both spaces and dispose of them. Lay down underlayment material (concrete floor required this). Install interlocking (separately purchased) bamboo, prefinishied floors in both rooms. Altogether, it comprised a huge area.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,575
Cean T.
09/2013
5.0
hardwood floor
+ -1 more
Rc Hardwood was very professional. They arrived when they said, kept the kitchen blocked off so dust would not spread, and did a beautiful job. We paid extra for an additional coat of varnish which is holding up well. We would definitely ask them back.
Description of Work: Refinish our hardwood floors in the kitchen
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
heather K.
09/2013
5.0
hardwood floor
+ -1 more
Experience was quite good. The initial coordination of schedules was a little frustrating but once the job started, the experience was very good. The floors look beautiful. The employees were very nice and thorough. We were very happy with results. Not cheapest option but very good workmanship quality.
Description of Work: Refinished very worn wood floors in great room
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Gary C.
09/2013
3.0
hardwood floor
+ -1 more
The floors were sanded beautifully, but they ran out of varnish before the third coat completed so they simply "stretched" the last coat on a portion of the floor. The floor shows obvious "bare" spots, but they never called to check if I was satisfied, so I will be forced to contract someone else to have the floor finished properly.
Description of Work: refinish three rooms of oak flooring
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
$1,500
Response from RC Hardwood Floors
Thank you for your review.However, RC Hardwood Floors considers the quality of their workmanship very important, as it shows in previous satisfied customers. The bare spots were not actually caused by lack of urethane, but more than likely due to the fact that the coats of urethane were applied to an older floor which would need additional coats for sure. Had this customer called us back and alerted us to the dried floor state, we could have taken care of it and saved him the additional cost of hiring another floor guy to come out. We do not typically call to check upon on satisfaction of customers, however, we do guarantee satisfaction, so I'm kind of disappointed he accepted anything less. I'm thinking the distance was a factor in not calling us back rather than level of service [property though listed in North Andover was actually in Connecticut, well out of our normal area.] My suggestion to future customers of ours or anyone's is to utilize the same method of contacting us to communicate dissatisfaction that they used to contact us initially. I am disappointed that he would not have given us the chance to correct this poor review, but wish him the best of luck.
Roger W.
09/2013
5.0
hardwood floor
+ -1 more
They did a very good job. They were very professional. We're awaiting the outcome right now on a couple of things but so far so good!
Description of Work: They installed new hardwood click flooring for us.
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Service Categories
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation,
Buffing and Polishing
FAQ
RC Hardwood Floors is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
RC Hardwood Floors accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, RC Hardwood Floors does not offer free project estimates.
No, RC Hardwood Floors does not offer eco-friendly accreditations.
No, RC Hardwood Floors does not offer a senior discount.
No, RC Hardwood Floors does not offer emergency services.