RC Hardwood Floors

The floors came out fantastic and are a showpiece of my house. They were very accommodating to my schedule and my requests. Also I had purchased their services at a discount through either Angies List of a Groupon, I don't remember which, and despite the fact I didn't get my room prepped and painted before the expiration date of my coupon, I just talked to them before the expiration date and they said it was not a problem, just let them know when I am ready to go. Nice guys, did a good job, and I would definitely use them again.

It took a little time toschedule, but when he and his crew came they were professional, pleasant, eveything was done as planned. The floor looks great. It cost more than the original deal price due to the floor area being a bit larger, and this was charged at the normal rate, which was fair I figure. I recommended them to someone else too.

I purchased the Angie's List deal of $399 for 250 square feet for my sister who lives in the same town. They were very quick to respond when we e-mailed to set up a date for the service. They came at the time they promised and sanded the floor. Later in the day, they applied the first coat of poly and came back the next day to put on the other two coats. The floor came out fantastic. They look wonderful and the three coats of poly are going to ensure they look good for quite some time. The workmen were polite, professional and answered all questions. They came and worked right through till the job was done. I would definitely use this company again. There are so many floor sanding companies out there. This one performs right from the contact through to the finished job.

Came out for an estimate and was able to work us in fairly quickly. Did a beautiful job refinishing the floor- it wasn't an easy job as there is a huge island in the middle and many nooks and crannies to work around. Much of the work had to be done with smaller tools as the big machine would not fit in the space. They added an additional coat to make sure the surface would stay scratch free. The whole job took 4 days (we sent the dogs away during the process). They suggested we cover the floor with heavy paper for a few days after the dogs came home and made suggestions about covering certain areas with carpets, but to move the carpets around to prevent 'sun staining". The workers were quick and friendly and came when they said they would. Overall, a very nice experience.

My house is about 20 years old. The oak floors were in deplorable condition. He clearly knew his woods and the floors now match a room that I had hardwood put in a few years ago. I was told he commanded a higher price because of the quality of the work. I give a grade A for the sanding job. I had water damage in a few areas... some very black wood. Now, only I would know where the damage was. I should have done the work in the spring when I could open the windows once dry. My house smelled of the chemicals in the finish for months. Four coats of finish was recommended. I did not want to spend that much. I realized after the third coat that he was right. I called to get the fourth coat. They applied the fourth coat over dust and grit. Obviously they did not sand between the finishes and did not clean the floors before applying the final coat.... so I have a gritty finish in the corners on my stairs and in a few places on the floors. They also did not sand the trim on the stairs at all so it is rough. I did not call them back... kept meaning to. The floors look wonderful if you don't look too close. I think they could have had a fifth coat!

I used this company a couple of months previously and was very satisfied with all aspects of the work, from scheduling, to promptness, to the quality of the finished product to bill settlement. This is why I contacted them again and got the last bedroom refinished. Very satisfied.

Rich came and did the sanding and first coats the day before Hurricane Sandy and the third coat on the day of the hurricane. I was home from work that day and watched him do it, and was quite impressed with his skill and attention to detail. He even whistled while he worked ;-)

I did end up paying a little more than the special price because the room was bigger. The people they sent were fabulous and did an outstanding job. People that come over comment on how beautiful the floor looks. The first time they came I had moved all the furniture out. The second time the furniture was heavy and they moved it and the owner called and told me they had to move the furniture and that they would have to charge me extra for that. I was a little annoyed because I thought I was a good customer. The quality was excellent and outstanding, but that rubbed me the wrong way. It took them like two minutes to move the furniture. Then they said they could not help put the furniture back. I think with good customer service you don't nickel and dime people. I mean I love my floors and they did a good job and were clean. It does say in the fine print on the coupon that they do expect the room to be empty.

Not well. Felt like it was a bait and switch. I do not want to hear from the provider, nor do I want this review posted. I am just providing the review because you keep on asking for review everytime I log on.

Two men arrived right on time. They came in with their equipment and also covered anything they felt was necessary. They workied very well and got every mark off the floors. There was not a drop of sand and the floors looked beautiful ! My only regret was we wished that we had an additional coat of finish. We will have to do that another time when we call them back. We would not hesitate to reccomend them to any of our friends. They did a great job. Bob and Carolyn

They were completely self-sufficient--showed up, did the work, and left.

Overall the work was okay. My appt time was changed from 2pm to 11am which caused a problem at work for me. The crew arrived and right away there was an issue with what I paid for the coupon and how much it was going to cost to complete the job. An oversite on my part for not reading the fine print and not being a whiz at math! In any event I contacted Richard and he was courteous and we reached an agreement. The crew started right away. Although they seemed rushed to finish the job because of the distance they had to travel to get back.I was told I would have 3 coats of varnish on the floors upon completion, not sure if the first coat was varnish as they put a light coat on which made the floors look wet but not "varnished". The second coat was clearly a varnish. We did notice that the hearth that was in front of our wood stove was not lifted; they sanded right around it. So we removed it when the floor dried and were assured that it would be corrected. Luckily we stayed in our basement while the work was being performed. After a couple of hours of silence we wanted to check the status and much to our surprise the crew had left. The heat was on high, the lights were all left on, windows and doors open (not unreasonable except the heat was blaring and the house had to be locked up for the night!) Now, the floors are wet and we cannot reach the heat, lights etc.! The next day Richard came to buff out and apply additional varnish (1 coat). This is why I think I only got two coats, the first coat wasn't buffed out. In any event the job was completed. The spot in front of the wood stove was buffed out but not to match the rest of the floor, if we ever decided to take the wood stove out, hmmm that might be a problem. There is another area I noticed looked streaked but again I hesitate to call because of distance. I will be sure to read all of the information that comes with the coupon deals in the future.

The workers did a good job but we were cleaning up dust for days after. They were very pleasant but we felt scammed.

Our experience with RC Hardwood Floors was excellent. We had them strip, sand, repair and refinish our family room oak-plank floors and our office oak-planked floors. RC took the time to sand the floors down to a very flat surface; the oak-planks were 'curled' up on the sides because not enough nails were used when the floors were installed. (The prior owners of our home installed the floors; not RC Hardwood.) RC Hardwood was clean and neat throughout the job. We cleared the family room and office completely of furniture, wall-hangings and curtains, so there was very, very little dusting to do when the job was complete. In fact, the our floors are now about 12 shades lighter in color, so the rooms feel very clean. When we first walked into the house after being away for a week, the house looked and smelled brand-new. We highly recommend this supplier if you are doing anythign with wood flooring. The guys were knowledgable, explained every step of the way what they were going to do, completed the job within three weeks of us hiring them, ontime and exactly on budget. We will hire them again!

We made the appointment for a time we would be out of the house. When we returned home from our vacation, I was delighted with the job and the fact that everything was left clean and relatively dust free.

Accommodated our schedule so that we could get furniture moved. cleaned up daily and generated very little dust.

Team of 2 arrived with sanding equipment. Very neat sanding as hardly any residue spread around. Put down first sealing application, returned later to put down the second, and the next morning for the 3rd and final. The floor looks wonderful. I am very pleased.

They started and completed the work on the dates we had agreed upon a couple of months earlier when we had an estimate done. They did a great job, were a pleasure to work with and the final floors looked fabulous, just like new! We would highly recommended Richard and his crew if you're looking to get your hardwoods done the right way, at a fair price for what you get and by a nice, professional group of guys!

I bought the deal, but was unable to schedule the service before the deadline. I therefore lost my money. My fault, I won't do that again.

I had to have someone help me move all my furniture. They were going to charge me extra. They were very professional and did a good job. The price was very fair. With all the sanding there wasn't much dust around at all

First of all I purchased the deal at the beginning of November and they offered me dates for the end of December or the beginning of January. There was no clue in the add that there would be a delay in scheduling. There was also substantial hidden cost for the deal. For instance they were going to charge additional $100 to do a room upstairs. Also anything over 150 square feet was an additional $3.50 per square foot. Also the picture in the big deal add was very misleading.

Showed up that morning with equipment but after I left for work they left my home unlocked and me a voicemail stating that the AList deal was really for and in and out job and that my floor required an all day. I have the voicemail archived for review. I immediately called them back but they did not answer the phone. No work was completed and after this encounter I do not wish to have them in my home again. I did receive a follow up email asking if I would like to rebook at 8pm on 11/8 a full 36 hours after walking off the job stating that I would need to pay an additional 450.00 for the work to be started. I was quoted 300 the morning of 11/7.

They did a great job. The team came in, sanded the floor, put on the initial coat(s). Then came back for 30 min. another day to put on the last coat. No dust, no mess, fabulous floors. Love the beautiful shiny wood grain. It's the nature of refinishing, but it takes a while for the varnish fumes to go away, so have a good strategy for ventilation while the coats harden and dry. This would be the case for any provider- it's a function of varnish. We closed the door of the room, left the windows open if it wasn't raining and put towels on the door bottoms to block the air from coming back in the house.

Workers did not remove any of the barriers preventing full access to the floor, such as vent covers to air ducts, sliding doors and their floor guides, and the ladder to the attic. The person sanding created a gouge nearly four feet wide across the floor boards that was quite visible, and less obvious dips near three of the walls. They also did not remove all of the staples from the floor that had held down the carpet pad, so after the entire job was finished, my bare feet got some prickly surprises when I walked on the floor. I was told that the first coat would not be polyurethane because it would just be absorbed by the wood. I thought I was getting an oil-based poly for the second and third layers. When I wanted to have the same procedure done to other floors, I selected a different service provider. This person did remove vent covers, sliding doors, and floor guides for same. After he had applied three coats of oil-based poly, the color of this second room's floor was much warmer than the color of the first room's floor. I contacted RC Hardwood Floors inquiring as to what product was used. RC answered promptly with a brand name. My new service provider told me that was a water-based poly. So, $545 dollars later, the new service provider redid room one, having removed the vent covers, sliding doors and their floor guides, and the ladder to attic, resanded the floor to get rid of the gouge, and applied three coats of oil-based polyurethane. When he then refinished the hall between the two rooms, the appearance of all three floors was the same.

RC Hardwood Floors did an excellent job. The initial contact was pleasant enough, but there were a couple of times that I had questions thereafter and received a slow response. I later learned that Richard (the owner) had been swamped with work via an Angie's List coupon special, which was the reason for the delay. Richard was out in the field doing the actual work, and I'd rather have a small delay and have the real expert doing the work, rather than the alternative. When Richard and his crew arrived on site the first day, they went right to work, to the point of not even making small talk. This caught me a bit off guard, which is the reason for the B grade in professionalism. After I saw one day's progress, it did not matter. Richard and crew were extremely efficient and thorough. The floors were a mess (wavy and uneven) when they started the job, and a year and half later, they remain looking fantastic! The first day, the crew was at the house for the entire day (10+ hours). Richard himself scraped between the balusters by hand. The first floor was filled with the furniture that we had moved down from the second floor, and not a spot of dust showed up on any of it. Their dust containment system really works! When they left after the first day, the sanding had been completed and the first coat of polyurethane was down. The remaining days were short, with some quick buffing and additional coats. After 4 days, our entire 2nd floor looked like new! The semi-gloss was a good choice as the floors have some shine, but not so much that they show scuff/scratches easily. We waited 2-3 days before actually sleeping in the house as the fumes were quite strong after the job was completed, but you will get that with any floor refinisher. The main reason that Richard's prices are so good for the excellent quality he provides is that the crew is so efficient. If you wish to pay for a contractor to chit chat, hire someone else. If you'd like great floors at a wonderful price, hire Richard and RC Hardwood Floors! We will be hiring him again when it is convenient to refinish the staircase and the first floor. PS - Prior to hiring RC Hardwood Floors, I bought a video course on how to refinish hardwood floors and went through the entire course. I'm a very detailed engineer who likes to know not only how to do something, but why it needs to be done a particular way, and what apparent shortcuts need to be avoided to yield exceptional results. This provided me with some great questions to ask prospective flooring contractors in order to separate the wheat from the chaff. I was ready to refinish the floors myself and knew exactly what I was doing, but hiring RC Hardwood Floors ended up being a less expensive option. All in all, it was a great decision to hire Richard and his team.