South Shore's Best Housecleaning! Owner has over 30 year of experience. No job too big or too small. We are detail orientated. Satisfaction guaranteed. We don't use subs. All employees who will visit your home speak English. Our Motto: Look for it. Find it. Get it better than anyone else. Charges by the hour. No travel charges. FREE ESTIMATES!
Business highlights
20 years of trusted experience
Services we offer
Residential Housecleaning for single family homes, apartments, townhouses and condos. Cleanings including: one time cleaning, weekly, bi-weekly and monthly cleaning; deep cleaning; move in /move out cleaning; as needed cleaning, attic cleaning, and post constructions cleaning. Commercial Cleaning
My home is spotless! Kristen and her employees came in, cleaned everything, including moving and cleaning under appliances, etc. They were professional, friendly, and did a phenomenal job! Kristen had me check everything out before they left; I found one small thing they missed and they completed it right away. The women are meticulous and very careful about insuring that everything is put back in its proper place. I would recommend them to anyone and will have them back!
Description of Work: Kristen and 2 employees cleaned my 1000 sf townhouse from top to bottom.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Douglas M.
02/2014
1.0
house cleaning
+ -1 more
I called to get a quote. She acted like she was working in a fast food restaurant and taking to long to speak.
Description of Work: Extremely rude and unprofessional to me on the phone.
Rating Category
Rating out of 5
responsiveness
1.0
Response from Kristen McIntosh
This member called me late Saturday afternoon from a bad signal. I said, who is this and heard the member’s name but nothing else. The call lasted 10 seconds and was frustrating as the member was upset that I could not hear him. I did not call back as I thought they had wrong number when they heard my name. Unfortunately, this member was compelled to write a report based on what DID NOT transpire between us. It appears that technology and miscommunication cost a potential professional relationship.
Kaitlyn W.
11/2013
5.0
house cleaning
+ -1 more
Absolutely loved Kristen and her team. Kristen was easy to communicate with, showed up on time, and delivered exactly what she said she would. She cleaned my house from top to bottom in a flash. I will definitely be calling her again for my home cleaning needs.
Description of Work: Excellent home cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Jeffrey M.
11/2013
4.0
house cleaning
+ -1 more
My experience with her was good. I was trying to get cleaning done every six weeks, but she wouldn’t do every six weeks. She would only do every week, three weeks or a month. The cost is $150 for each cleaning and it is for two and a half hours. She has two to three people with her. They did a good job. But their flexibility as far as being able to schedule cleaning that I want is a little bit inflexible for me. The people who did the work were very friendly. I would use them again in the future.
Description of Work: I used Kristen McIntosh for house cleaning. She performed services twice.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Kristen McIntosh
Thank You [member name removed]for your kind report. Unfortunately, your LOCATION prevents me from being able to be more flexible with my schedule. I am in Hingham. Boston is out of my demographic. I did my best to accommodate you and am glad I was able to. Make It a Great Day, Kristen McIntosh
Jennifer P.
10/2013
2.0
house cleaning
+ -1 more
Ms. McIntosh was promt in getting back to me about a quote but before I could even describe my house she was interrupting me saying, you have a finished basement and attic and lots of bathrooms, right? All I said was the square footage and all of that information was wrong. As I tried to correct her she again interrupted me and said the rooms were really big, right? Before I could answer, she told me it would take 3-4 girls over 9 hours to do an initial clean. She said she was very good so she could charge that much. She had never even seen my house and could not have heard enough to make an accurate assessment. So besides the price being ridiculous, I felt she was rude. I did not hire her and now have someone cleaning my house that does a good job and charges a fraction of the cost.
Description of Work: Gave a quote.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
5.0
$1,200
Response from Kristen McIntosh
This report is super disturbing. Had it not been for the fact that this member addressed me as Ms. McIntosh in her first sentence, I would think she had the wrong girl. I honestly do not remember this telephone inquiry. I DO know that she is incorrect in my pricing/quote as 99% of my jobs run between $200-400 the FIRST time in pending size of location. I call it the "nitty gritty" and its a top to bottom thorough cleaning. $1200 IS "Ridiculous" and I've never charged that much in my life. I regret that I upset this member so much so that she was compelled to send this report. I truly enjoy engaging with my clients new and old and can't for the life of me remember ANY negative communications. I will use this report as a learning tool to better my business and hope that I never have this effect on anyone else ever again. Make it a Great Day, Kristen McIntosh
Sarah H.
09/2013
5.0
house cleaning
+ -1 more
Wonderful. The young women were prompt, polite, worked effeciently and did a thorough job. They handled extras without a complaint, and my home looked and smelled clean and fresh when they left.
Description of Work: Thorough cleaning of kitchen and bathroom; vacuum and dust the bedroom/office, living/dining room, and entrance hall.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Mark B.
09/2013
5.0
house cleaning
+ -1 more
Kristen & her team are fantastic. They are they best home cleaners I have ever used because they have never let me down on promises on promised dates and services.
Description of Work: Cleans home every 2 weeks. I have used these folks for more than a year & have no intention to stop. They are always punctual and are happy to accommodate extra services or changes in services
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Elizabeth M.
08/2013
5.0
house cleaning
+ -1 more
Kristen and her team do a good job. They are punctual and efficient. They will efficiently clean the dog fur off my couch and clean my kitchen and do my bathroom but where I'm really impressed is their skillful cleaning of the floors in my house. I am always happy to walk barefoot at home after Kristen's crew has been there. If you would like anything additional cleaned or special attention given to an area you need to let her know- but your request will be accommodated. I am happy with the service Kristen and her crew provide- although she is expensive. (You can get a similar service from The Maids but I'd much rather support a local business.
Description of Work: Bi- weekly house cleaning. (Kitchen bathrooms and floors mostly)
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Edward F.
07/2013
5.0
house cleaning
+ -1 more
Kristen McIntosh started her housecleaning business by herself. They do a great job, but here's the problem. Now listen to this. Angie's List calls me one time after I got Kristen and I was using them for awhile. I called her terrific and stuff. She ended up getting more business because of my review. She can't handle all that business. She's stretching out here, there and everywhere. The money is great for her, but she's not as good as they used to be. Now, it's like a step below excellent. She's very good. I'm happy with my work.
Description of Work: I have two house cleaners who come here every week. She cleans the kitchen and the bathroom. She does the vacuuming and different things I might mention to her. If it's windows, she wants to know ahead of time, things like that. She does some cleaning on the rug, if there's any spots.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Kristen McIntosh
I have contacted angieslist re: this "telephone report". I have spoken with [member name removed] re: same. [member name removed]is not only a client but a friend of mine w/health issues that I accommodate. We think angieslist misunderstood what he was trying to convey in his interview. I do not and never have cleaned for him on a weekly basis. It is b-weekly or monthly. I am always on the job personally. With humor, He told me he was afraid to give me a great review because he didn't want to lose me. That will never be the case. He said he was afraid that if I did get more business, the quality of my work would suffer and that I would delegate his job to my associates, that will never be the case either. When I told him recently about this report and how his conversation was transcribed, he said it was taken out of context. Fact, I deserve A ratings, Fact, he doesn't want to lose me due to expansion.
Elizabeth K.
05/2013
5.0
house cleaning
+ -1 more
Overall it was a great job and my husband and I were so happy. Our company even commented on how "great" the house looked!
Description of Work: Kristen McIntosh and her crew cleaned my house SO WELL for my daughters First Communion. It was their first time in my house and needed to do a deep cleaning. They did an amazing job!! They cleaned areas that I know only I may have noticed but it felt so good to know that it was money WELL spent! I am looking forward to having Kristen and her crew back on a regular basis. I cannot thank her enough for all their hard work!!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
kristina C.
03/2013
5.0
house cleaning
+ -1 more
Kristen and her team sure really really great at what they do. This lovely team of women are right on time, absolutely a pleasure to work with and overall I have had not one negative thought about their services. The first time of cleaning was about 200.00. And it was totally worth it. My house sparkled like never before. After that I asked for every other week. I would leave them a key because I would be at work. They always put key back. Upon opening the storm door I could smell the clean fragrance of my home. Such a joy to walk into. I feel really fortunate to have found a cleaning service like Kristen MacIntosh's. very personalized service and such a nice person. I recommend her service to anyone that is tired of the same old cleaning. This is above and beyond.
Description of Work: Total cleaning of house, ceiling to floor. All bed linens changed. They use all their own equipment and cleaning products.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Geraldine S.
09/2012
1.0
house cleaning
+ -1 more
She was charging $45/per person per hour; she charged for two girls. I negotiated a slightly lower price. She has no idea how to run a business. She?s not educated. She?s price gouging. She?s been holding onto my checks for weeks at a time which is unacceptable & unprofessional. A couple weeks ago she said she was sending someone out to clean for me that I hadn't met before. She told me it was my responsibility to contact that person - not hers! It was her employee! I was giving her trust & money to take care of my home & I feel I've been taken advantage. I also caught her rushing people out of my apartment under the designated amount of time. She would show up, let 2 people in the house & then come back 45 minutes later (not an hour as agreed), & yelled through the door for the ladies to hurry & finish up! She was very defensive when I brought this up to her. She's got a very cocky attitude. People need to know about this. I just don't trust her. And the cleaning isn't all that great either! I really did try to give her the benefit of the doubt but this last situation really through me for a loop.
Description of Work: Housecleaning maintenance cleaning. I've had her every week since May.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Kristen McIntosh
I have known since May when I took this member on as a client that it was inevitable that she would post a negative report on Angieslist. I knew she would be hard to please and did everything in my power to prevent this as I take enormous pride in my rating status and receiving the Super Service Award 2011. I embrace a challenge, and took her on as such. I regret that decision. I reached my limit on Tuesday after receiving yet another upsetting email from her at which point I informed her to pursue other cleaning providers. To receive an “F” rating, across the board is appalling to me as this member has had us in her home on a WEEKLY basis since MAY. If I am so horrible, why did she keep me for so long? Her report is untruthful too. I AM educated, and I have never requested any client to contact any of my girls for any reason. I gave her a discount in my rates. I don't drop off and pick up or rush my girls. I handle all communications, meetings and anything else MY business needs addressed. This member is not completely truthful either in the many situations she described. The following is the last communication I had with this member. "(Member name) your email is upsetting to me. Because again, I can 't make you happy. Responding to your previous email that I "would make it happen" over the weekend, I asked you how early? late? and if I had to be there for the meeting and you haven't responded until today. Her Name is Christina. She was there yesterday. As stated in our last email exchange. I think you should pursue other cleaning providers as I seem to continue to jeopardize the faith you have in me. This has never been my experience thus far in all my years of cleaning. I seem to make you angry more than happy regardless of how much I have tried to respect your professionalism and meet your needs/requirements. I did not mean to impose on you by not depositing your checks weekly. It's been an extremely busy month. Its obvious to me that you don't like the way I do business and I can't provide for a client who feels that way. MerryMaids or Sunshine Maids seem to have what I hope someday to have, an accountant! I wish you well and that you had a better experience with me and my girls. I honestly did my best to accommodate you. I am not pleased that I was unable to fulfill your expectations and hope to carry the lessons I have learned to my future clients. I like what I do and how I manage to do it for the most part, as do my clients. I regret that you are not one of them. I will leave the key in the same spot you left it for me back in May tomorrow. Warm Regards, Kristen McIntosh" Because of this members report, my colleagues are saying, "well, you can't make EVERYBODY happy". That has not been my experience until now. I disagree with this members rating and comments. Make It A Great Day! Kristen McIntosh
Carol G.
08/2012
5.0
house cleaning
+ -1 more
She does a very good job at cleaning for me. She cleans the whole house.
Description of Work: I use Kristen McIntosh to do my housecleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Lynn B.
07/2012
5.0
house cleaning
+ -1 more
She is responsive & does a great job, as do her helpers.
Description of Work: I highly recommend Kristen McIntosh to anyone in the Hingham area who may need housecleaning services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Susanna C.
07/2012
5.0
house cleaning
+ -1 more
Kristen walked through the house with me--she is full of energy, pleasant, and all business. Her two assistants followed along, as Kristen instructed them of who would be doing what. While they cleaned, they were constantly checking in with each other, really taking pride in doing a perfect job. In less than 2 hours, the house was shining, clean, grime gone! Mops, duster, vacuum, and attention detail of the entire crew was amazing. I wish I'd called her sooner!
Description of Work: When we talked on the phone, Kristen was thorough in describing her services and how she charges. By the way: she actually answers her phone, instead of sending all calls into voice mail. She worked hard to accommodate our schedule. The beach house that we'd rented in her area needed a really good cleaning--it was dusty, dirty, and grimy.She kept in touch with us over the next 2 days, keeping us appraised of the scheduling and the crew. (We were eager to have the house cleaned sooner rather than later!). I thought: someone this conscientious is too good to be true!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
SERI H.
06/2012
5.0
house cleaning
+ -1 more
The house had not been cleaned in forever - a big, dusty Victorian with a smelly old dog and not the tidiest of families. Kristen responded quickly to my voicemail - came out to look at the house to give an estimate and to discuss what needed to be done, then scheduled a date for cleaning right on the spot. Cleaning went perfectly - great attention to detail, and went above and beyond the job discussed. Have had them come twice a month since the initial clean, and have been very happy with both the price and the quality. Would be happy to recommend this cleaning service - Kristen's responsiveness and follow-up on my few questions and concerns have been both professional and very much appreciated
Description of Work: the house had not been deep cleaned in probably a year - 2800sf, high ceilings, dust - lots of work
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Carol G.
04/2012
5.0
house cleaning
+ -1 more
They were prompt in responding to my inquiry and were prompt to our first appointment.
Description of Work: Thorough cleaning of 7 room house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Carol G.
01/2012
5.0
house cleaning
+ -1 more
After checking Angie's List and because of her high ratings, I called Kristen to schedule a thorough house cleaning. She answered her phone immediately and called back within 2 hours to schedule an appointment. She called 2 days prior to the appointment to verify services requested, time and address. On the day and exact time, she and her "power team" arrived for what she called a "top to bottom" cleaning. They were able to clean a complex double leaded glass coffee table for which I am very grateful. My home is spotless and smells so nice. I am thrilled with the results. I plan to call Kristen in April 2012 when I return fro Florida. I will need her sevices regularily since I am scheduled for surgery in May. My thanks to you Kristen and your team.
Description of Work: I wanted my 7 room ranch home thoroughly cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Sarah H.
12/2011
5.0
house cleaning
+ -1 more
She is wonderful and the price is for two people for one hour. I would like her price to be a little cheaper but what she does is worth the money. I will use her again in the future.
Description of Work: I use Kristen McIntosh of McIntosh Enterprises to clean my apartment.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Lisa N.
12/2011
5.0
house cleaning
+ -1 more
I emailed Kristen inquiring about cleaning and she responded the same night. We spoke over the phone and I explained my situation; I had an old house that needed a deep clean. I expressed my desire for a cleaning prior to the holidays. She told me she would get back to me with some dates but that she could guarantee it would be done by Christmas. Within two days she called me and two days later she was at my door. She did everything that I'd asked and more. My house hasn't been this clean...I think, ever. She is pleasant, professional and somewhat perfectionistic when it comes to her work. We will definitely be using her again.
Description of Work: Kristen and her team came in and cleaned my house from top to bottom. It is a relatively large, old house with lots of dust and a dog. They did and amazing job. It was in tough shape and they brought it back to life. Kristen was not only punctual and reasonably priced but absolutely professional. I plan to schedule her on a monthly if not bi-monthly basis.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
John N.
12/2011
5.0
house cleaning
+ -1 more
Was on time, came with 2 others, and cleaned top to bottom. She will come monthly from now on.
Description of Work: Thorough cleaning of my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$175
Liz D.
10/2011
5.0
house cleaning
+ -1 more
Kristen turned over an apartment in my two family in between renters. She was able to get the job scheduled and completely quickly. We never met face-to-face but she was great to work with over the phone. Prompt with returning calls and professional.
Description of Work: Cleaned our rental unit in between renters.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Catherine C.
09/2011
5.0
house cleaning
+ -1 more
We were so happy with the job Kristen did and will be using her for a long time to come. When I came in the house I could instantly smell how great a job she did cleaning and walking around to take a look revealed she did a very thorough job getting in all the nooks and crannies. Very very happy with what a great job Kristen did; would highly reccomend her!
Description of Work: We had a Kristen over last week do our first clean with her. She cleaned everything from top to bottom, including our daughter's high chair and putting away toys she found while cleaning. She got everything from the countertops, to the sofa, to making our bed, to cleaning the bathrooms, and even cleaning the vents. You name it she cleaned it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Mary E M.
08/2011
5.0
house cleaning
+ -1 more
Kristen came early with an assistant. We went over what was to be cleaned and what was not to be cleaned. Kristen created the work flow plan. Divided the work. cleaned efficiently and well. During the cleaning, Kristen would ask clarification questions. When finished, I did a walk through. This cleaning was for my daughter's wedding. We are having many people staying before and after the wedding and needed help getting the house in order. Kristen did a great job. Highly recommend.
Description of Work: Did a complete cleaning of a house - bedrooms, living room, dining room, family room, kitchen, sunroom and 3 1/2 baths.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$335
Bernard C.
05/2011
5.0
house cleaning
+ -1 more
I got her name from Angies List. I like her professionalism. She does a great job of cleaning. She will modify the way she does things if there is something that you don't particularly care for. I would continue to use her services and definitely recommend her to others.
Description of Work: I use Kristine McIntosh for housecleaning services. She also cleans my children's house.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
House Cleaning
FAQ
Kristen McIntosh is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Kristen McIntosh accepts the following forms of payment: Check
Yes, Kristen McIntosh offers free project estimates.
No, Kristen McIntosh does not offer eco-friendly accreditations.
No, Kristen McIntosh does not offer a senior discount.
No, Kristen McIntosh does not offer emergency services.
Yes, Kristen McIntosh offers warranties.
Kristen McIntosh offers the following services: Residential Housecleaning for single family homes, apartments, townhouses and condos. Cleanings including: one time cleaning, weekly, bi-weekly and monthly cleaning; deep cleaning; move in /move out cleaning; as needed cleaning, attic cleaning, and post constructions cleaning. Commercial Cleaning