Pioneer Heating & Cooling

All went perfectly, exactly the service and expertise I needed done in a timely manner.

They were great. On time, thorough, communicative about all aspects of the work.

Called the company first-thing on a summer Monday morning for an over-the-weekend central air failure. They called back before 9:30, and the tech was out at the house by noon. It turned out that the coil was seriously frozen, and needed to thaw before further diagnostics and work could proceed. A second visit was scheduled for Wednesday; the tech arrived promptly within the provided time window. The company did not assess a second call charge despite there being two visits, which I thought very fair. The second tech identified the probable source of the problem fairly quickly, discussed my options in an understandable way and with sufficient detail for me to make a relatively informed decision, promptly executed the repairs, and gave me some advice about ways in which I could solve a not-totally-related issue. The company accepts credit cards, which is extremely convenient. Everyone I interacted with at the company - two service techs, an answering service, and a service coordinator - were both pleasant and professional. I will probably go to this company first when my system needs to be replaced in a few years.

I originally contacted Pioneer about replacing an existing ductless mini split air conditioner that wasn't working well. Over the course of several months, two Pioneer representatives (a sales person and the owner himself) came to my residence on two different occasions to examine the existing system and take measurements. Despite the claims on their website of their experience with these types of systems, it seemed to me they were uncertain whether they could do the job, telling me they'd have to go back to the office, do some research, think about it, etc., and would get back to me. I heard nothing from them for weeks. I called and emailed their office several times but their sales person was never available and never called me back. Eventually I did receive a proposal from the sales person, but the statement of work was completely different from what needed to be done -- it looked as if they'd mixed my job up with someone else's. I returned the proposal and asked them to revise it to accurately state what work they were proposing to do and how much it would cost. At this point I did not have a good feeling about the company's competence for doing this type of work, so I also asked them to promise in writing that the new system would meet the manufacturer's performance specifications and that any cuts in walls or ceilings they had to make to run pipes or wires would be repaired. Subsequently I got a call from the company's owner telling me he could not do the job after all and that his company, although it followed "standard trade practices," did not make the kind of performance and workmanship promises I was expecting. Fair enough. I have no problem with a company that turns down a job because it thinks it cannot meet the customer's requirements. But what bothers me is that if I had accepted the original carelessly written proposal (which, by the way, required payment of over half the cost up front), I would have had little recourse if the system did not work per spec or if I was left with interior damage. So my advice to anyone contemplating doing business with this company is to read their proposal very carefully before signing a contract and be prepared to assume a lot of risk if the job does not go as planned.

Service tech was prompt and professional installation tech was fast & professional.

Called this morning and tech was here within a couple hours. Problem resolved and remedied very quickly!

So after we determined that my furnace could not be repaired within a few days I had an estimate for a new furnace and a furnace/water heater combination, high efficiency Bosch and wall hung. They were able to find an install date during a very busy season 2 weeks from the time we determined the furnace needed to be rplaced. They called and told me when they woudl be coming, were extremely pleasant and willing to answer all questions, clean up very well and generally were a good as could be. The office staff were also extremely helpful and easy to get hold of for questions. When I mentioned that there was a rebate available they pulled up the forms, filled out the parts they could and gave me all the documentation I needed. It was a really difficult time with no furnace for a month but I really believe they did the best they were able to and kept me informed at all times.

They did the work in one day. They arrived on time and completed the changes by 5:00 PM. The updated system has worked well during the hot days of this summer. I would feel comfortable calling them for future work.

I made an appointment with a very friendly service coordinator. SHe discussed their practices and walked me through the service contracts, fees and options before scheduling a technician. It's hot! So, they are obviously very busy. She warned me I might not get an appointment for a couple of days. Next day, Scott, a very professional service tech, called about an hour before arriving to make sure I would be around. He showed up 10 minutes early, great! He did a quick evaluation and asked lots of questions about how we used the AC and our past experiences. Then he cracked open the unit and discovered the root of our problems, mice had gotten in and made camp. They chewed up all the internal wiring and disconnected some important circuits. Scott replaced all that important wiring in about an hour. He made several recommendations for keeping the mice away and told me what I could expect from my system in the future. I highly recommend these folks. They are courteous, respectful, friendly and performed the work in a timely and professional manner. Thanks Pioneer.

Excellent. The provider did everything as stated on time and within the estimate.

Excellently, W were give sufficient details so we could make an intelligent on the solution. The installation went very we and we have had no problem.

Tim was extremely friendly and efficient. He made sure to get us as many rebates as possible. I love that they offer maintenance for two full years! Family business, everyone was kind and had warm smiles all along. Calm and efficient. Heaters work great, as should A/C in summertime!

Excellent, very processional;,efficient and clean installation.

Made arrangements with this service provider to come to the house to review the job of replacing hot water heating baseboard. Did not show at the time specified...would not answer his phone for an explanation. Never made contact.

Excellent. Tim and crew were on top of the job at all times - arriving when they said and working efficiently and professionally. They also cleaned-up after themselves, so that there was little evidence that they were there. There were a few household physical problems that arose which Tim got his team to resolve immediately as soon as they were recognized/. Aside from the slight mistiming with the water heater then the furnace delay in arrival, the Pioneer crew worked with expertise. Tim was also very responsive and patient with my many queries on brand comparison and warranties. All in all, a great job. Thanks, guys!

Very friendly,efficient and professional staff.Arrived as promised and completed work in one day.Electrician subcontractor coordination was perfect.

A year ago we were considering having mini splits (Mitsubishi cooling units) installed. Tim responded right away and came immediately for our free estimate. He gave us excellent information in order to make a decision. After contemplating, we decided to put this off for a while. Tim fully respected our decision. A year later, in May, we decided that the time was right, and Tim once again responded immediately and came for another free estimate. Once we decided to go for it, he scheduled the job around our needs/schedule. He used his own workers, who were very informative and tolerant of questions we had during the day of installation. They did the job in one full day, and fully explained how to operate the new system. They were in no rush, and wanted to make sure that we were totally satisfied before they left. Note that the workers wore plastic shoe covers whenever they came into the house so they wouldn't track in dirt (sometimes these little things make a big difference). Also, clean up was meticulous. Within about a week later, Tim came back to have a final inspection, and to see if we had any more questions. It is important to note that Tim scheduled this final visit after 5:00 in order to accommodate our daytime work ours, which we really appreciated. Also, clean up was meticulous. We absolutely love our new cooling system. We have already recommended Tim and Pioneer Heating and Cooling to others, and will continue to do so.

everything went smoothly and on schedule. Tim and Mike worked hard to accommodate our preferences for reuse of old cast iron registers, and creatively solved vent placements in an old house ( circa 1869). The whole crew worked hard and everything was cleaned up and working on schedule. The central air is far superior to the window units we were using.

The technician was wonderful. Very knowledgeable and, importantly, trustworthy. Both technicians I have dealt with have been great.

Setting up the appointment was easy on line and the company was responsive to questions that I raised in my email to them. The provider was on time - possibly a bit early. He was polite and friendly. As I stated above, he explained how my system works, tested things, and pointed out potential trouble spots. He answered all of my questions and was informative in his explainations. Fortunately my system that is over 10 years old did not require any repairs at this time - I was not sold repairs that I do not need! I am glad to have this positive experience with a company that can provide repairs if/when needed since I would not have otherwise known who to call. (The company that installed the system is no longer in business).

Fabulously! Very friendly and thorough!

They were good. It's kind of questionable whether they should have caught that in the tuneup, I don't know if they could have predicted that. But, they were super nice and I don't have any complaints.

He is very very good. I bought a condominium and I have gas heat and hot water but the gas company has a thing called guardian care but they don’t service the furnace. Pioneer will service your equipment once a year, they come once for the air conditioner and they come again in the fall for the furnace. And that’s part of your contract but the gas company doesn’t do the service. Pioneer is really a good company. This year they agreed to do two condominiums, the one I was selling they did in the fall and this one has already been checked out. In the spring they will come here and do the air conditioning here. They are very cooperative about taking care of both places as part of a single contract. They were very good. The guy who came on a regular basis was just great. He was respectful and professional.

The service was done in a timely fashion very professional - very clean. I use this company for my furnace and air conditioning yearly. Very satisfied.

I would have liked an efficiency test done as part of checkup