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Puroclean Emergency Restoration Services

4.3(
348
)

Air Duct Cleaning, Dryer Vent Cleaning, Heating and Air Conditioning,

... +9 more

About us

There's no need to expose your family to airborne bacteria, dust mites, mold, and mildew. Puroclean Emergency Restoration air duct cleaning experts can help keep your home or business safe from airborne contaminants and toxins. Clean air can help alleviate allergies, headaches, and sinus problems, and keep your family safe and healthy.

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

Air duct cleaning - dryer vent cleaning, electrostatic filters, cleaning products, baseboard cleaning, window, & carpet cleaning

Services we don't offer

ask for details

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.3348 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
55%
4
24%
3
9%
2
5%
1
7%
Rating CategoryRating out of 5
quality
4.4
value
4.1
professionalism
4.4
responsiveness
4.6
punctuality
4.6
Write a review
Showing 301-325 of 348 reviews
Kelly S.
05/2014
5.0
air duct cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Philip L.
04/2014
4.0
air duct cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$650
Donald M.
04/2014
5.0
air duct cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nancy S.
04/2014
5.0
air duct cleaning
  + -1 more
unknown
Description of Work: Cleaned all the vents, took pictures to show it. Tried to sell a bunch of other services, but I mean they ARE in a business, after all. They backed off when I declined, they didn't push the matter, just provided options. I liked them overall.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
alex A.
04/2014
4.0
air duct cleaning
  + -1 more
unknown
Description of Work: Recommened more than expected and charged a lot for the work done.
Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
$1,000
Charles J.
03/2014
3.0
air duct cleaning
  + -1 more
unknown
Description of Work: I own the property in Plymouth. I contracted with ECV for the advertised price and at the end of the day he charged me about $750.00, would not take a check. I had to give him my CC#. I was not present to view the work only the tenants but his phone call at the end of the day was suprising and disturbing. I was not given the option to refuse any extra work. |
Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$750
Response from Puroclean Emergency Restoration Services
[removed member name], Had you been the person that purchased the voucher, I would've explained to you over the phone what the voucher covers. However, it is pretty clear if you read the actual voucher. For 79$ you get 1 main supply line, unlimited supply vents, 1 return, and a free dryer vent cleaning. If there is anything outside of what the voucher covers, we give an itemized estimate. Some examples of extras would be extra returns, blower motor cleaning. You are not obligated to do anything outside of what the voucher covers. The voucher is also fully refundable if for some reason you had not wanted the work done. I'm sorry your tenants didn't make you aware of this situation. However, before we even start any work we have to get approval from the home owner (you).The technicians spoke to you prior to starting any work and got the go ahead to do the job. If there was an issue with pricing, it should have been addressed when we spoke rather than putting up a negative review after the fact. There are plenty of reviews stating the price range other customers have paid. Also, lots of useful information on our website. Your cleaning will not have to be done again for 10 years unless there are pets or smokers in the home. We do not what so ever push sales on people. If you had not wanted this work done, that would have been fine. I apologize for your disappointment, however you were made fully aware of the situation and pricing before we did any work. When we have a rental property, we tell the tenants that the owner has to be present or atleast reachable by phone. We do not do any work on any rental property unless it is agreed upon with the owner. Again, I wish you had expressed your issues to us prior to agreeing to do the job. We would rather not do any work than have a dissatisfied customer. Also, we would never tell a customer they had to do this work. We make recommendations, from there it is your decision what you'd like to have done.
jeanne M.
03/2014
2.0
dryer vent cleaning
  + -1 more
.
Description of Work: Cleaned dryer vent. Left without telling me they were leaving. They didn't vacuum the loose lint that was all over the laundry room floor. $79 was a lot of money for 15 minutes (or less) of work.
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$79
Robert E.
03/2014
3.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Remove and Clean Additional Returns |Additional Mains/Feeder Ducts |Blower Motor and Cavity Cleaning |A/C Coil Cleaning |Treat all air passage interiors with sanitizer and mildicide to control germs, bacteria, dust mites, mold, mildew, & fungus. |Installed UV Light Air Purification System. | |I suppose all of the above had to be done. It reminds me of when I bring my car into the dealer to have routine maintenance done and they come back with a big expense item that HAS TO BE DONE! Since I am handicapped I could not go down into the cellar to inspect the instillation.
Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$873
Sue S.
03/2014
5.0
dryer vent cleaning
  + -1 more
.
Description of Work: Clean all vents and dryer vent. Also attached new hose to dryer.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
Brian D.
03/2014
3.0
air duct cleaning, dryer vent cleaning
  + 0 more
Okay
Description of Work: Duct Cleaning
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
$179
Jim V.
02/2014
5.0
air duct cleaning, dryer vent cleaning
  + 0 more
AWESOME
Description of Work: East Coast cleaned my entire duct system and cleaned my furnace filters also dryer vent. These guys were so professional and knowledgeable I was very impressed. I have had ducts cleaned before but not as thorough as these guys did. I will always use them in the future, seriously they were great, I have a pet and the dust was coming out of my registers from pet fur ect.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$385
Bettie F.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$88
Nick S.
02/2014
5.0
air duct cleaning
  + -1 more
unknown
Description of Work: I bought a Big Deal from them for air duct cleaning. They were fine.
Rating CategoryRating out of 5
Yes, I recommend this pro
Joyce-Ann X.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barbara I.
02/2014
5.0
air duct cleaning
  + -1 more
.
Description of Work: Full 3 story home vent and return cleaning, changed main filters, decontaminated blower motor and cavity, treated air passages to stop fungal/microbial growth, installed UV light to prevent future growth
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$871
Gregory A.
02/2014
4.0
air duct cleaning
  + -1 more
unknown
Description of Work: I purchased a Big Deal from this company for: $79 for Air Duct Cleaning and Dryer-Vent Cleaning. They found out that they needed to do some more work. We just bought this house and they mentioned that the cleaning had never been done before. They provided a fine service and we had them clean all of the air ducts and dryer vents for us. It was about $1,500 job.
Rating CategoryRating out of 5
Yes, I recommend this pro
Prasad P.
01/2014
5.0
air duct cleaning, dryer vent cleaning
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karim S.
01/2014
5.0
air duct cleaning, dryer vent cleaning
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
George P S.
01/2014
5.0
air duct cleaning, dryer vent cleaning
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JAMES G.
01/2014
1.0
air duct cleaning
  + -1 more
Never got it!
Description of Work: I never receivedp this service - although I was my credit card was charged!
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$89
Response from Puroclean Emergency Restoration Services
We're not quite sure what happened with this appointment or why you were charged if we never have been to your home.This is the first time hearing of this and I wish you had contacted us back in April if this is when when the issue began rather than putting a bad review up. If there was a charge to your card it would've been from angies list and I would reccomend that you contact them for a refund.
mary H.
01/2014
5.0
air duct cleaning, dryer vent cleaning
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Jim F.
01/2014
4.0
air duct cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Mary-Jo G.
01/2014
5.0
air duct cleaning, dryer vent cleaning
  + 0 more
Excellent.
Description of Work: Explained problem areas, made recommendations.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Herve S.
01/2014
3.0
air duct cleaning
  + -1 more
.
Description of Work: I purchased a Big Deal from East Coast Vent.
Rating CategoryRating out of 5
quality
3.0
professionalism
3.0
punctuality
1.0
$1,000
Response from Puroclean Emergency Restoration Services
[member name removed], After seeing this review, I did a little research to see if I could figure out what the issue was. Come to find out, your original appointment was scheduled for August. You had cancelled this appointment on us the morning we were supposed to come to do the work. Therefore, we had to rebook you for the end of September. Any professional, successful air duct cleaning company should be booking anywhere from 4-8 weeks out. At the time, we were extremely busy due to the time of year. I'm sorry you weren't happy with our punctuality. However, you cancelled your first appointment and we gave you another appointment as soon as there was one available around your area. Your review says we came at the end of December, however it was actually September 30th we were at your home. We actually were on vacation the date the review states you had your appointment. As far as pricing goes, you agreed to this before we started any work. Our protocol is to go through your system, give an itemized estimate of any work the voucher does not cover, agree together on a price, then begin the work. If there was an issue with pricing, I wish you had discussed it with us while we were at your home instead of three months later.
William G.
12/2013
5.0
air duct cleaning
  + -1 more
unknown
Description of Work: I hired East Coast Vent as part of the $79 Big Deal on Angie's List which was for vent cleaning (including dryer vent). They were great to deal with. I ended up having them clean the A/C unit which had not been cleaned since I moved into the house several years ago. The unit sits in my attic and was full of dust and mold which they cleaned out and sanitized.
Rating CategoryRating out of 5
Yes, I recommend this pro

Contact information

22 Squire Ct, East Walpole, MA 02032

www.puroclean.com/pers-ma

Licensing

Bonded
Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Air Duct Cleaning,
Dryer Vent Cleaning,
Heating and Air Conditioning,
Lighting,
Chimney Sweep,
Biohazard Remediation,
Mold Testing & Remediation,
Pressure Washing,
Water & Smoke Damage,
Upholstery Cleaning,
Drapery Cleaning,
Carpet Cleaning

FAQ

Puroclean Emergency Restoration Services is currently rated 4.3 overall out of 5.
Puroclean Emergency Restoration Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Puroclean Emergency Restoration Services does not offer free project estimates.
No, Puroclean Emergency Restoration Services does not offer eco-friendly accreditations.
No, Puroclean Emergency Restoration Services does not offer a senior discount.
Yes, Puroclean Emergency Restoration Services offers emergency services.
Yes, Puroclean Emergency Restoration Services offers warranties.
Puroclean Emergency Restoration Services offers the following services: Air duct cleaning - dryer vent cleaning, electrostatic filters, cleaning products, baseboard cleaning, window, & carpet cleaning
ask for details

Contact information

22 Squire Ct, East Walpole, MA 02032

www.puroclean.com/pers-ma