Puroclean Emergency Restoration Services

That was a disaster. I was not happy with them at all. In fact that was one of the reasons I dropped Angie's List because they came with really good reviews and they just ended up costing me a whole lot more. That $79 thing was absolutely nothing, they talked me into all this other stuff. They left the dryer vent all greasy. It took me a while to get off whatever they lubricated it with. I couldn't get the lint off because it had grease all over it. They made a hole in my duct work, I didn't realize he was going to make holes in it. I have my burner serviced every year and they said it needed some extra duct work cleaning. They were pretty punctual.

I think it was a little expensive, but other than that, it was fine. I think there might have been an additional cost. I would probably use them again.

It did not go well. They tried to over sell me. They could be more efficient such as taking out screws and putting them back. They sent two guys and one of the guys just stood there watching. He didn't do much, but did try to sell me other things.

This service provider failed to respond on a professional level to a complaint. All indications by Angie's List shows this company as providing service to my home in June 2014- problem was discovered shortly after the year was up showing that device sold the year before was sold on deceptive practice. Due to the timing, Angie's List could not take action. They sold a UV Purification Light but did NOT install the device because there was no power outlet for it to work- the service technicians walked out knowing that the device wouldn't work after charging $399 for a little light. Repeated attempts were made by MASSPIRG to rectify situation. Puroclean has chosen not to come to the table for mediation. This is not how a professional company handles concerns.

It was okay. It's really hard to tell. They take a picture of your air ducts and show it to you. There's no way I know that it was my own air ducts. Of course, I didn't look in the air ducts before they came. It's hard for me to believe whether our air ducts were as dirty as the picture they showed. Anyway, it's better now. There were additional charges beyond the big deal price of $59. It was kind of bait and switch. But I guess I knew that to begin with. They talked a good game.

Two technicians came out and it took them about 3-4 hours. The service was great. I did have to pay extra and they told me that price upfront. They were on time and they quickly did everything I asked them to do.

who knows -- couldn't tell. they did try to up-charge me a hundred times. and the two kids they sent were totally unprofessional.

Puroclean went above and beyond to clean the air ducts in my home. They arrived on time, were very professional, explained what they would do and how much things would cost. They even drove to the nearest Home Depot to purchase the filters I needed for my system as I couldn't tell them in advance what size I had. They did a good job cleaning up when they left. I will call them again next time I want to have my system cleaned.

The service was good. They did a good job.

He ended up just inspecting it but it was in good condition so he really didn't need to do anything. He was professional and everything was fine.

It went very well. I ended up having to pay more money because my house was larger than expected, but the work was done well.

It was not so great. They weren't able to do much for me. They told me I have some problem with my venting and they couldn't fix it. There was no additional charge.

The service was fine and they did what they needed to. I have no complaints about this company.

The 2 men that were sent to perform the service were friendly and professional. They were on time and I received a reminder phone call the day before. However, the wait time for an open appointment was about 3 months. I called in October and they scheduled me for January, but I was in no rush so I scheduled. I opted to have the additional service of cleaning and tuning up my furnace motor, which seemed to be in rough shape (result of not changing filter often enough), and applying the disinfectant solution and spray since the additional cost for these services seemed fair. (My ducts were not cleaned for over 10 years and I saw for myself the condition of the motor.) I in no way felt pressured or like I was getting a "hard sell". I purchased the $88 deal on Angie's List, which I admit makes the total cost seem like a huge mark up. However, after subtracting the additional work I had performed, the total cost was in line or a bit lower than other quotes I received or found online for duct and dryer vent cleaning. I also noted the writing on the deal that stated there would be an additional cost for more than one main line and return (I have 2 main lines and 4 returns), so I was not shocked by the price. I think disclosing an approximate price for these additional parts would satisfy a lot of the complaints I have read. One problem I had was with the dryer vent cleaning. After the service was performed, I noticed my clothes were still wet after going through the dryer. I took the line apart myself and pulled out handfuls of lint. I called to report this because I was afraid of the fire hazard and just wanted some assurance that the other work was not faulty. The response I got from the receptionist was not great. I was offered a refund for dryer vent cleaning (~$30) or for someone to come back, but no apology or desire to make sure the other work was done right. Luckily, the owner was in the office. He got on the phone and was excellent. He promised to come by the next day (a Saturday) and check all work. He arrived as promised, inspected and took pictures of the air ducts and gave the dryer vent a second look (apparently I did not remove all the lint when I took it apart, so he made sure it was done right). Honestly, he saved this review. I would use this company again because I know if a mistake is made, they will make it right (despite some of the bumps mentioned).

It's frustrating that every duct cleaning company does this and refuses to build a deal that works for the average house. If it was $250 or $300 and they insured no additional costs for standard service I would think they would still do well. Any way they seemed to have done a good job and after the furnace filter showed a lot of junk the next month when I replaced it's been fairly clean.

Good, but coupon didn't cover everything, so they upsold to us.

This $49 deal cost me an additional $543. The deal was for 1 main and unlimited vents. The reason for the additional cost was I didn't realize I had two mains and 4 returns. The blower motor was so clogged with pet hair that I needed to have that cleaned. The treatment of the air passages was an additional charge. In all fairness to this company we had never had the air ducts cleaned. The blower motor I believe has been service in the past when we've had the furnace cleaned. The service guys were very professional and puctional. The work was completed in a reasonable length of time. Now that I know the layout of the air ducts I believe I would need to purchase two of the deals

From the beginning to end, the company was very responsive and understanding of my concerns, as well as those of my tenants. They were very thorough, professional, respectful and kept in full communication throughout the process. Initially the person who came to evaluate the property was the owner, David. The cleanup work was performed by 2 of his employees, Lee and Jeff. Everyone was easy to deal with and they all demonstrated their knowledge. Both my tenants and myself felt comfortable that our concerns were appropriately addressed and that the work was thoroughly done.

It was an Angie's List Big Deal that we purchased. It was fine. They did the work for the coupon but they said it was in really bad condition so they added another job to it. We paid another $300 to $400 because they did a bigger cleaning out of the vents. They came on time. They did the inspection and then recommended that we do a very thorough cleaning which they were able to do right away. I don't know if it was necessary or not but we just had a renovation done so we just wanted it done. They did it quickly. They actually knocked out a pipe that caused some flooding in our basement. They didn't notice it but they could have been more careful. We didn't compare the pricing. I wasn't unhappy with them but I would do a price comparison the next time.

I can see why these Big Deals are a good way for companies to make some money: they come in and find lots of other problems to fix! In our case, the technician showed me photos of the insides of our vents, showing me mold growing all over the interior. We also have two air exchangers for our zone HVAC, so there was an additional charge for that. Overall, I think they did a good job getting things cleaned up, and they charged us less than the a la carte pricing on all the services would have been.

It went well, although more expensive than I anticipated

Bought a deal to clean the dryer duct. As others have mentioned, the contractor has rescheduled 3 times citing an accident in the family 2 times and simply not shown up for the third time. Have contacted Angie's list for a refund which I don't know if it's possible. They may be going through a rough time but missing appointment 3 times is not permissible.

Dave and his team were extremely professional. He was helpful and communicative and was able to fit me into his schedule on fairly short notice. The basement was mostly empty but they took great care in covering the washer and dryer, oil tank, and furnace prior to spraying. They pulled each and every nail from the floor joists (there had been an improperly installed tile ceiling in the past which caused the mold issue) to prevent the sealant from dripping on the floor as it dried. They also took down some sheet rock that had been left hanging by the previous owner. I could not be more happy with the cleanliness of the job and they definintely left the basement cleaner than they found it. They provided written documentation that the job was performed to EPA standards and guaranteed for two years. I would highly recommend Dave and PuroClean to anyone who needed mold remediation or disaster restoration services.

I had called them twice yesterday and followed up wtih an email and as of this morning I have not heard back from them.

AVOID THEM AT ALL COSTS unless you want to be ripped off and treated disrespectfully in your own home! Anthony and his coworker, John, came to my house today to do the airduct cleaning under the $59 deal I purchased. After inspecting the duct work, Anthony advised me it would be an additional $385 from what I paid. From the description on their deal I was fully prepared to pay an additional $60 for the extra 4 returns in my house, but they said that while I do have only one main line, I have 2 branches off my main line which would be an additional $119 each. When I stated that there was no mention of cost for branches I was told I should have read the deal more thoroughly or looked at their website for a diagram. Nowhere in the deal does it mention branches or that I should first look at their website diagram. When I advised them that I was not willing to pay that much extra and that I would request a refund from Angie's list, Anthony became extremely rude. I started to walk up my stairs but given his demeanor decided to go back down until they left. He did not hear me return and upon walking in to the room I heard Anthony say to his coworker, "she's a b****." At that point I told him to get out of my house immediately and that I would be sure to leave a bad review on Angie's List to which he replied, "I don't give a sh*t.". I had a friend over for lunch at the time and she was appalled by their actions as well. AVOID AVOID AVOID!