There's no need to expose your family to airborne bacteria, dust mites, mold, and mildew. Puroclean Emergency Restoration air duct cleaning experts can help keep your home or business safe from airborne contaminants and toxins. Clean air can help alleviate allergies, headaches, and sinus problems, and keep your family safe and healthy.
Like many people who bought the $50 big deal coupon for duct cleaning, was quickly told that my ducts were not cleanable but that I definitely have a mold problem in my vents so I should have them sanitized and have UV lights installed to the tune of $800. Since I was caught off-guard by this little bait and switch I agreed to the sanitizing but declined the UV. They were good enough to deduct the price I paid for the coupon from the sanitizer cost. So they brought in their little reverse shop vac sprayed some chemical into the air intake vents and 5 minutes later were on their way. I later googled HVAC sanitizers and found out that the EPA does not approve of any chemicals for sanitizing home AC systems and that it is pretty much a waste of money anyway. Not sure what they sprayed or if it was dangerous. I probably should have read their reviews before I agreed to this. Live and learn.
Description of Work: Sprayed sanitizer into ducts
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$200
Meredith O.
08/2013
4.0
air duct cleaning
 + -1 more
I had ordered the $79 coupon through this site but of course, they recommended more work needed to be done (beyond the prepaid contract) It was not a surprise and due to the fact that I just bought this house and maintenance was recommended to take place every 8 years, I agreed to the additional services. It went well...there were two men, one more reserved than the other and they were polite and efficient, letting me follow them around while they worked so I could learn things. I must say, I feel my house is definitely cleaner.
Description of Work: Cleaned vent throughout house, added a chemical bactericide, cleaned a fan.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$450
Katherine M.
08/2013
4.0
air duct cleaning
 + -1 more
Anthony & office staff were polite and able to find information regarding purchase quickly. When the team arrived for the duct & vent cleaning, they viewed the furnace, indicated it was sealed and that only the dryer cleaning could occur. I was working from home and on conference calls so couldn't press for more information on the spot - felt the onsite guys were a little dismissive. The dryer vent cleaning was quick. Next time, I'll have a list of questions ready when I book the appointment.
Description of Work: Vent & Dryer cleaning in Spring 2013.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
John G.
07/2013
5.0
air duct cleaning
 + -1 more
Services were performed promptly and professionally. It was more than I was expecting given the coupon I purchased, but I'm relatively happy with the outcome.
Description of Work: Clean and sanitize vents.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$250
AMY H.
07/2013
3.0
air duct cleaning
 + -1 more
They arrived promptly and cleaned the vents but the deal was to clean the vents for a pre-set amount of money. In the process of cleaning the vents, however, they supposedly found other problems that needed to be fixed. I agreed to have them fix the problems and my bill went from approx. $140.00 to more than $400.00. It took almost no time for them to "fix" the problems and it more than doubled my bill. I feel bamboozled - like the company uses the Angies' List offers to get in someone's home and then find problems to charge for. I would not call them again.
Description of Work: Cleaned the vents in my house and supposedly fixed some other problems they discovered while they were here.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$400
Kaushal P.
07/2013
5.0
heating & air conditioning/hvac
 + -1 more
I needed more service for them and so I purchased more. They cleaned up the entire AC unit on the inside. They also installed a UV light. That went well. The work took a couple of hours. It was a great service. Before their service, I couldn’t use my AC and now I can.
Description of Work: I purchased a Big Deal for a baseboard heater cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$774
Jeff W.
07/2013
5.0
air duct cleaning, dryer vent cleaning
 + 0 more
We had no problems with them. They were thorough, made some suggestions, and we were very pleased with them.
Description of Work: We bought a Big Deal from them for air duct and dryer vent cleaning. They also installed an ultraviolet light.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
Mila L.
07/2013
5.0
air duct cleaning
 + -1 more
Basic package included unlimited vents and one return. We have 2 returns and there was a change of over $100.00 for the second return. There was an option of chemical treatment that we also chose.
Description of Work: Vent cleaning.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$233
Russell S.
07/2013
5.0
air duct cleaning
 + -1 more
Very impressed by the two-person team sent out to do the work. Very friendly, professional. Upfront about the costs for additional services [we were using an Angie's List deal]. They did the work quickly and worked around our family with sensitivity. The only issue to be raised had nothing to do with them, but rather the costs of additional work, which can pile up quickly. The guys gave us a break on one of the additional items, but a $79 discounted scope can quickly get to $500-$900, so be clear about what you want going in.
Description of Work: Cleaned our A/C vents and returns, plus treated the system for mold.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Barbara T.
07/2013
5.0
air duct cleaning, dryer vent cleaning
 + 0 more
It went smoothly, although I was surprised at the price. I believe all the work was necessary, however, and the workmen were very professional.
Description of Work: Cleaned the vents, including dryer, there were 4 returns so it cost more as I anticipated. I also approved the installation of an ultraviolet light to prevent mold and mildew.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Amy S.
07/2013
5.0
air duct cleaning, dryer vent cleaning
 + 0 more
Extremely well and learned how much lint can accumulate in a long dryer vent in a 5 year period! won't wait that long for the next cleaning.
Description of Work: Cleaned Dryer Vent and Sanitized Air Ducts. Unable to clean ducts due to the configuration, but the Dryer Vent was the real reason I wanted to use East Coast.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Samantha M.
07/2013
5.0
air duct cleaning, dryer vent cleaning
 + 0 more
I had another vent cleaning company to my home a few years ago to perform the same work. It was a classic bait and switch scenario. I knew immediately after meeting Ken and John that this would not be happening again. They came to my home on time and asked that I take them through the first floor and show them where the vents were, etc. Ken came upstairs after looking at my furnace and said I had a tremendous amount of dust in the unit that could cause the propeller to break. He ran down the cost of each part of the additional work he suggested I get. When I refused the cleansing agent there was NO pressure whatsoever. They did not try to change my mind nor did they make me feel guilty for not getting it applied. Ken and John went to work promptly. Ken then climbed the roof to my porch to access my dryer vent. BEFORE taking the dryer vent off, he explained that the flaps were rotted and would most likely crumble when we took them off in order to clean the dryer vent. They offered to drive to the hardware store to get a replacement vent cover. I actually went and got it since I'm more familiar with the area. I had NO problem leaving them in my house. When I returned about 20 minutes later they were done and packing up their equipment. Ken then replaced the vent cover for me. He also repaired the hack job to my main line the aforementioned company had done. Absolutely amazing! My house has never been so clean and healthy. They did an amazing job and were nothing short of professional. I told them I wished I had cash on me so I could give them a tip and they politely refused and asked that I write a review on Angie's List. I do so gladly. Its not everyday that you're treated with dignity, respect and truthfully. They took the time to explain all the procedures. We will have them back to clean the vents and returns upstairs as well as installing a UV light in our system to stop mold growth. Please do not hesitate to hire East Coast Vent, Inc.
Description of Work: Ken and John came to my home this morning to perform the work outlined in the $ 79 Big Deal I had purchased. This included the cleaning of unlimited amount of vents, 1 return vent and 1 dryer vent.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$312
Veerappa C.
06/2013
5.0
air duct cleaning
 + -1 more
It worked out very well except the price was $100 or something like that but then I ended up paying more for a very good service. I got an explanation that the percentage they are giving to you and therefore they would not like to quote a reasonable price. It's an anonymous service. You can quote a rate for a room with one bedroom that will be low but there are no homes for one bedroom practically. We had 3 bedroom and naturally we ended up paying more. They explained to us that "we are to pay a fraction to Angie's List therefore we do this." They did a very good job, very nice people and the job was very good.
Description of Work: I used East Coast Vent.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Marcia N.
06/2013
5.0
air duct cleaning, heating & air conditioning/hvac
 + 0 more
The men were on time,polite and professional. They worked fast,thoroughly and cleaned up after. The office was great--I had to cancel and juggle a date around and they were most accommodating
Description of Work: clean all vents and ducts/fix furnace filter apparatus
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$595
Katherine C.
06/2013
5.0
air duct cleaning
 + -1 more
They were pretty good as far as I could tell. We did spend more than the big deal. They came up with an up sell, I was not too happy with that; one of them was a mold issue. One option was a spray system and the other was a UV light to prevent the mold. It all made since when you are coming from the standpoint of talking about mold in the system. I did not think that it was that necessary. We paid an extra $100 for mildew and mold fungus system. Then it was an additional $119 for main and feeder ducts. They were nice guys, came in, and did their job. They were very informative with their information. It seems like everything is an up sell. This is the first time that we have had our air ducts clean and we both thought that it was a good price and that is why we went with the deal. They were on time. They picked up the phone and were able to make the appointment right then and there. They called before they came and let us know that they were on their way. I would use them again. They were pretty honest. I asked him how often I should have my air ducts cleaned and he said every ten years or so.
Description of Work: East Coast Vent Incorporated surveyed our system.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$218
Ravit B.
06/2013
1.0
air duct cleaning, dryer vent cleaning
 + 0 more
I purchased a coupon for air vent cleaning AND dryer vent cleaning for $79. I only need the dryer vent cleaned. When I called to schedule, the owner told me that for part service I'll need to add $20!!! When I told her that this term is not described in the coupon, she said "it is what it is, we are not going to come just to clean your dryer vent if you won't pay $99". I really don't want this company in my home now, and am requesting a refund from Angie's list.
Description of Work: Provider didn't clean dryer vent as promised in coupon bought by me
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
$79
Response from Puroclean Emergency Restoration Services
I'm not quite sure if you understand what you purchased. The 79 $ coupon covers one main line, unlimited vents, and one return. With a FREE dryer vent cleaning if applicable. We are an air duct cleaning business. The coupon clearly states this when it is purchased. For us to come out for a dryer vent only it is $99. I'm sorry you misunderstood this. This is the way our dryer vent pricing has always been. You told us that you didn't have vents in your home, but still wanted the free dryer vent cleaning. Like I said before, I'm sorry for your confusion . I have had issues lately with customers trying to get over on us with the dryer vent cleanings. I suggest next time you do not buy an air duct cleaning coupon if you do not have vents. The dryer vent is only an extra $20 to get cleaned. Dirty dryer vents are the number one cause of house hold fires. We stand by our pricing, and are confident that in this industry our prices are more than fair.
Rachel P.
06/2013
5.0
air duct cleaning, dryer vent cleaning
 + 0 more
It was fine. They were very polite, very efficient. They came when they said they would come.
Description of Work: I purchased a Big Deal coupon for East Coast Vent. They cleaned my dryer vent.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Lynne R.
06/2013
5.0
air duct cleaning
 + -1 more
It was very easy to schedule the service and everyone I spoke to was professional and helpful. When the guys showed up, they were on time and helpful. It turned out our ducts could not be cleaned because they were sealed, but on inspection, the guys discovered some black mold. They offered to clean the mold and install a light system to prevent the mold from growing in the future. The work was done quickly and professionally.
Description of Work: We purchased an Angie's List coupon for duct cleaning but were unable to use it due to the configuration of our system. After their review, they discovered mold, cleaned the mold and installed a system to prevent this in the future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Joseph B.
06/2013
5.0
air duct cleaning, dryer vent cleaning
 + 0 more
It went very well. All the options were explained to me and I chose the ones I wanted. They were very professional in their work and presentation.
Description of Work: cleaned all main and side ducts. Cleaned blower fins, provided anti fungal treatment. Cleaned the dryer vent.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$472
Laurie N.
06/2013
5.0
air duct cleaning
 + -1 more
They were very professional and discovered that the wrong size filter was in my furnace and could cause a breakdown. The finding was much appreciated. However, I had no idea that after taking advantage of the big deal for $45, that the final cost would be an additional $420. I had no idea how to figure how many ducts were in my home.
Description of Work: Cleaned all my air ducts.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Douglas D.
06/2013
4.0
air duct cleaning, dryer vent cleaning
 + 0 more
They were very quick, in and out in 45 minutes. Did a great job on the dryer vent but the rest seemed to be rushed and I assume was done correctly. They did throw in a duct treatment that was to prevent mold and other contagions. They also came in with a list of other services to buy as an add-on to what I bought at considerable expense. I declined which was ok with them. Overall they were pleasant and got the job done.
Description of Work: They cleaned out the ductwork in the house and it ended up costing more that I expected as we had two trunk lines. They also cleaned out the dryer vent line.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$191
Response from Puroclean Emergency Restoration Services
Thank you for your review. I just wanted to respond by saying that a typical job takes about 45 minutes to and hour and a half. Each home is different depending on the amount of work you are having done, and also the size of the home. We have two technicians working simultaneously in each home. We are glad that you were satisfied with our company overall. Just wanted to explain that 45 minutes with the two technicians is a reasonable amount of time. Thank you for your business and input also.
Lauren R.
06/2013
5.0
air duct cleaning
 + -1 more
I feel that it went very well. I would use them again although they told me I shouldn't need to have it done for another 6-10 years. They were professional, punctual, and their work was great. I was pretty embarrassed to see all the dog hair that came out of the vents!
Description of Work: anthony and ken came to my house and arrived on time. They also called while they were on the way to my house. When they arrived, they had me show them around to all the vents. They did their inspection and then gave me an estimate. I spent some extra money to have a uv light installed because i had some mold in the system. My daughter and i also have extreme allergies which i must say have gotten better since the cleaning.The technicians were very knowledgeable and took quite a bit of time to teach me how the heat and ac system works and how to take care of it after the ducts were cleaned. I am very pleased with the outcome of their work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Diane S.
06/2013
5.0
air duct cleaning
 + -1 more
They were fine, but I found that the deal was restrictive; I was not expecting to have to pay more. The workers were fine, though, and did what they said they would do.
Description of Work: I purchased a Big Deal for $49 for Air Duct Cleaning Including 1 Main Line, 1 Return and Unlimited Vents.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Herve S.
06/2013
3.0
air duct cleaning
 + -1 more
The coupon was for $79 and I was expecting that they'll find other things to do. And they did, for more than $1000. They seem upset when we decided to only do the cleaning. Of course, the coupon was for one main line and one return. I wasn't quite sure of our pipes topology, so I was expecting to pay a bit more. But I was also thinking it would be a more reasonable price. Though, we decided to do it anyway and were still expecting them to do a good job. I didn't know they were going to drill into our current pipe, and wasn't really sure that this is common practice, that shouldn't odd. One of the two guy was ok, but the other one was really not professional. I could hear that he did clean one pipe, but only one (they were suppose to clean 4). He mentioned that he did clean the dryer vent, which I doubt because I did see after the fact that there was still some lint on the pipe. It's pretty new so I wasn't worried about it, but it shows how thorough that guy was. The other thing is that while one of them was going upstairs through the vents, pushing dirt into the mainline, the other was "supposed" to be vacuuming that dirt out. But there was no coordination between them and while the first guy was pushing the dirt in, the other one was already done and had sealed all the holes they had made in the pipes. So where did that dirt go? But the worst was that one of them drilled in the pipe and the other one completely forgot to clean it. It was left with the hole. I didn't realized it until they had left. I sealed it myself but wasn't really happy with their job, especially for the price. I didn't think it was a professional job and would not recommend them.
Description of Work: Cleanup vents. We bought the $79 Angie's List coupon.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$370
Lawrence C.
06/2013
5.0
air duct cleaning, heating & air conditioning/hvac
 + 0 more
They did some other things and were clear that I could've refused it if I wanted to. They could've come in and just did the "Big Deal" thing and left, but I think that's part of their business motto. They come in to clean your vents and look at your furnace to recommend some things, so I did one of the things they recommended. I liked them and I thought the price was good. They were a little late, but their business is hard to predict at times and it wasn't anything bad.
Description of Work: I purchased a "Big Deal" from East Coast Vent, but they did more than what was on the deal. They cleaned the vents and inspected the furnace. They also showed me that the motor was pretty dirty, so they removed it and cleaned it which probably haven't been done in 20 years.
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Service Categories
Air Duct Cleaning,
Dryer Vent Cleaning,
Heating and Air Conditioning,
Lighting,
Chimney Sweep,
Biohazard Remediation,
Mold Testing & Remediation,
Pressure Washing,
Water & Smoke Damage,
Upholstery Cleaning,
Drapery Cleaning,
Carpet Cleaning
FAQ
Puroclean Emergency Restoration Services is currently rated 4.3 overall out of 5.
Puroclean Emergency Restoration Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Puroclean Emergency Restoration Services does not offer free project estimates.
No, Puroclean Emergency Restoration Services does not offer eco-friendly accreditations.
No, Puroclean Emergency Restoration Services does not offer a senior discount.