IKITCHENS ETC LLC

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Job didn't go through

They were terrific, very helpful with the design, easy to work with, punctual, and did beautiful work.

THE TEAM WAS VERY ATTENTIVE TO DETAIL, METICULOUS ABOUT CLEANING UP AT THE END OF EACH DAY AND REALLY WENT THE EXTRA MILE TO MAKE SURE WE WERE HAPPY. THEY EVEN MADE A SMALL REPAIR TO A STOOL IN MY KITCHEN (THAT HAD NOTHING TO DO WITH THE JOB THEY WERE HIRED FOR!)

They were the most amazing contractors we ever worked with!!! They were AMAZING. we hope to do another project with them.

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The lady from IKitchens Etc LLC was friendly. And they gave me back the estimate quickly the next day. It was a little more expensive than the other estimates.

We contacted them because they were recommended by IKEA. They fit us in their busy schedule just a week after I contacted them. Time was of the essence because the property was being appraised for a re-fi that week. These guy were great. They worked with me because I had a very low budget. Even though I wasn't spending lots of cash they gave us all their attention and expertise. They finished in TWO DAYS! From those very thin IKEA boxes where nothing is assembled to a beautiful kitchen in 2 days. It was amazing. Everything was done so exacting. No gaps, super tight. I'm going to do my big kitchen in my full time home next year and I'm definitely having them do it. I've recommended them to a few friends and I hope they'll be calling Rich and Lou Ann very soon.

It went very smoothly. They arrived as scheduled, performed the work neatly and efficiently and completed their work on schedule.

One of the best vendors we've ever worked with. On time,on budget, professional, great communication,excellent management of other vendors.

Lou Ann was very professional and arrived on time, I told her my budget and ideas, she took measurements, showed me some samples, etc.. She got back to me quickly with the drawings and design, which looked good, but her estimate was higher than my budget and didn't include flooring. We went over the design via phone and flushed out more details. The budget just kept going up. The price she wanted to charge for putting the cabinets together and hanging them represented 1/3 of the entire budget. This was too steep, in my opinion. I decided to do a DIY job using their design. Before I went to IKEA to order everything, I noticed some inconsistencies in the parts and appliances sheet she gave me, I had to have her go back over it and fix it. I emailed them before I began the project, asking if they would be available for a "DIY Assist" during my installation and they never responded. During installation, using their design, we discovered many design flaws. One corner cabinet door only opens halfway because there is no room for the door to open without hitting the door next to it. She had a specific microwave in her plan (which I bought) that showed it was flush with the cabinets on either side in the drawings. As installed, it hung 2 inches below the cabinets around it and was only 16 inches over the gas burner grate. This was obviously unworkable and according to my plumber is a fire code violation. I had to return the microwave and buy a hood vent. The pantry door didn't open fully because it was too close to the wall. I had to turn the door around so it works, but it looks funny because the top door opens one way and the bottom door opens the other way. I have since contacted them with my complaints about the design and they refuse to take any responsibility for the design flaws. If I had to do this again I would go to IKEA and work with the design person for free. Bottom line- If you are going to hire these people make sure you have them do the work, because then they can fix the problems in their designs for you.

They were really courteous and very professional.

We'd been interested in updating the kitchen at our summer place, which was original to the house. We had identified IKEA as a good source for reasonably priced and well designed cabinets, but two issues held us back from purchasing and installing ourselves: lack of time and lack of skill. Also, ordering from IKEA could be easier. By chance, we found iKitchens online. We had our ideas about layout -- the kitchen did not allow for a lot of options -- but we asked iKitchens to give us their design input (for a fee). They were very helpful, particularly in identifying what cabinet configuration would be the best. Once we settled on a plan, iKitchens ordered everything from IKEA. They demo'd the old kitchen, installed a pine plank floor, installed the cabinets and the appliances. They brought in a guy to do the tile work (backsplash) and another contractor to install a Formica counter. iKitchens communicated with us regularly -- they set up a Google calendar that we could access to show their plan for the project -- and they pretty much stuck to it. There were two points where we had issues: (a) ceiling holes for high hats were cut to an incorrect size (according to the electrician); and (b) the tiled backsplash was not installed according to plan. Regarding the ceiling, I can't say that that this was iKitchen's fault. As to the backsplash, iKitchens concluded that the backsplash tile could not be installed as planned and therefore told the tiler to do something else. We weren't happy with the alternate plan. That said, iKitchens offered us a meaningful credit to resolve the issue. Overall, we were very pleased with the finished product, as well as iKitchen's design work, communication, punctuality and adherence to schedule.

Lou Ann has excellent sense of design and helped me plan the redesign of my kitchen. She was always available to answer any questions. Rich and his construction crew knew what they were doing, always showed up on time, cleaned up and were respectful. My kitchen looks wonderful! They even finished on time.