IKITCHENS ETC LLC

Can't say enough good things about iKitchens - they were fantastic!! We already had an IKEA kitchen design, but they reviewed the design and made some very helpful suggestions. They were great at explaining the process and what to expect. Once the work started, every single workman was very professional and did very high quality work. Everything was on time or ahead of the schedule. They were happy to answer questions and very willing to make a few minor adjustments along the way. The end result is better than we ever dreamed!! We totally recommend iKitchens!!!!!!!!

perfectly, on time and under budget

I only had a couple of small issues, but they were handled to my satisfaction.

Entire project, template, plumbing, installation and tiling all went perfectly as planned. Everyone was prompt professional and the IKitchen staff was very helpfull. Lou Anne was a great help in making decisions.

I KITCHENS are excellent-on time- release- courteous very professional worked all the time-friendly-honest-just wonderful & work with.

The design was beautiful and is admired by many. She was very creative and enthusiastic. We did not use them for construction because we couldn't afford it.

Working with iKitchens Etc was extraordinary. I know on one level that they are busy, and yet our experience was that we never had a hint that we weren't their only customer. From our perspective, the world centered on us, the team arrived every day on schedule, we could set our clocks by them and their work was meticulous. Design phase: I had specific ideas about what I wanted but difficulty explaining it. Lou Ann was able to design a perfect suite of the Ikea cabinets I wanted and build in the right type of drawers in the right spots so everything is very easy to use, well lit and spacious. I trusted her experience in materials and design on a lot of things like lighting, plumbing fixtures in kitchen and bath, advice on flooring and counter, etc. and am very happy with her selections. Demolition phase: We had a wall taken down, carpet and vinyl flooring removed, old cabinetry, plumbing fixtures, appliances and a gas fireplace removed and hauled away. It was noisey, but their plastic barrier wall held up and we suffered no dust issues. They vacuumed well daily and kept a clean job site. Every evening as they left, we were left with a safe and clean first floor site. The outdoor area around their hauler was neat and we had no complaints from our neighbors. Building phase: Throughout, the carpenters, plumber, electrician and painter were very skilled and professional. We did run into some surprises: They found very uneven floor joists and had to take up bad underflooring then sister the joists throughout to make a flat underfloor for our new wood flooring. Also, after taking out the old gas fireplace we found the old chimney chase was leaking and we had to have roofing done (not by iKitchens, though they did coordinate and worked along on other things while waiting for roofing to complete. Because they were able to adjust and work on other parts of the project while waiting for roofers, we stayed on schedule despite having to do a lot of unanticipated joist work and arrange for a new roof. At certain points we turned to the lead carpenter for a little artistic work, asking him to put together boards for the woodwork around our doors to match what I found in a photo - and are extremely happy with what he came up with. His skilled solutions and eye for design were perfect for our project. The first part of thenkitchen I knew I had to have was a specific artsy stained glass tile for the backsplash. The tiles weren't consistent, would show any bubble that might be behind them and wouldn't be easy to install, but sometimes you just fall in love with a design. iKitchens has meticulous master tilers who installed those tiles so well they make my heart sing every time I walk in the door. Communication and scheduling: The project manager planned out and tracked the schedule, decisions, conversations all in a central system which we had login access to online. We could and did reach out with any questions or requests through this system and always got a good answer or solution quickly. They also answered phones or returned all calls promptly. The onsite workers arrived early and reached the day's goal, we knew exactly what to expect for the coming week and while they were able to flex plans if we needed they stuck to schedule and met every goal. The office stays on top of every small detail, all we had to do was choose material and write checks. Easy! It was a long 10 weeks but I'd do it again easily and wouldn't change anything - especially our choice to bring in iKitchens.

iKitchens installed my IKEA kitchen based on my plans, however they suggested some tweaks to my plans as well as came up with some creative solutions to circument some obstructions (heating vents) in my kitchen which made the kitchen layout much much better. Working with Lou Ann, Tracy, Rich and Chuck was great from start to finish. Lou Ann is super responsive and creative. Tracy kept my project on track and kept me informed and Rich and Chuck did a great job with the installation itself. They arrived on time each time and left the kitchen and condo clean and tidy. It was a real pleasure working with them.

Overall it went very well. There were a couple of glitches in the initial estimate (they mis-estimated the floor installation) and there was a bit of back and forth ironing out the details for the contract, but nothing horrendous. The project went well. We weren't making any radical changes in the footprint of the room, due to budgetary constraints, so it was fairly straightforward. For the most part, communication was very good and we knew when workers would be coming and going, and for the most part they kept to their schedule that was presented at the beginning. We were generally pleased with the quality of the work and the professionalism of the workers. There were a few "oops" moments along the way, but those were quickly rectified. Rich and Lou Ann were very easy to work with and very responsive to our questions and concerns. Even though I was a bit of a pain in the neck with some questions and concerns, they were always very polite and professional. Work was completed on time and with the contracted budget. Most importantly, we are very happy with our new kitchen. If you are looking to use Ikea for your kitchen and you don't want to deal with the hassle of ordering parts, assembling and hanging cabinets, then definitely I'd recommend them.

The iKitchens Etc. team did a spectacular job with our project. Courteous, realistic estimates and schedules, worked hard to get the results we wanted, have an amazing group of people working together. lots of talent here.

Time, budget and logistics all worked out within expectations. Work moved along at a satisfying pace and I really feel like I got my money's worth. Everyone I worked with was super. Tracy is on top of everything and very responsive through the iKitchens website interface. Rich is also great to work with. Chuck, who is their main carpenter/installer, is very conscientious and knows the products inside and out. Lou Ann really worked h****** the design and walked me through all the cabinet choices. I really relied on her knowledge of IKEA so I gave her suggestions a lot of weight and trusted her experience. We were going for a retro/mid century look, which she totally adhered to. Communication during the project was fine. They set you up on their website interface, which works very well. Tracy or Rich always responded right away. If I wasn't at home and an issue came up, Rich or Tracy would call me and send me texts or photos if something needed my attention. We did have a local carpenter who we have a relationship with do the structural work. We had some doorways moved and walls moved/built so iKitchens did not do that work for us. We also had local electricians and plumbers, instead of the iKitchens subs, but I'm sure it would have worked out fine either way. This was my first remodel and I was terrified. I had heard so many horror stories of contractors not showing up, wrong things installed, delays, etc. But, I was so pleasantly surprised at how things all came together. From demo to completion, it was just under 2 months but a few weeks of that was due to the structural work and inspections that had to be done before iKitchens could start their work. I absolutely LOVE my kitchen and would use iKitchens again in a second. The cabinets are very functional and look amazing.

It's been a year since the team at iKitchens completed my kitchen renovation. Happy to say that I'm even happier with the results than I was after the job was completed, and that's saying alot! From the design thru to the final "punch list", the iKitchens team was wonderful to work with. Lou Ann came up with a great design, and worked with me to refine and make changes so I had exactly what I wanted and needed. Jim was fantastic as the on-site coordinator and Rich kept everything running smoothly. Everyone who stepped thru my door was great to work with. There were challenges, but from the electrician to the finishing touches, everyone had wonderful attention to detail. I especially liked the iKitchens Web page where Rich and the team kept track of every step and we could communicate any schedule changes or concerns with the project. I chose iKitchens after I decided that the iKea Scandanavian style was what I wanted (after a trip to Iceland). Although people think of iKea as a DIY project, having design and installation specialists means a much more efficient and polished result. The folks from iKitchens understand the iKea products so well and can figure out just how everything should fit together and how to finish those tricky places where a DIYer might not know what to do. Also, they recommended many slight design changes that I wouldn't have thought of that make a world of difference during regular use. These guys are great, and I would highly recommend them. I just wish I had another project to work on so I could have them back!

Excellent outcome, on budget, on time. Great communication, great design. Very professional team.

We have a fairly large kitchen and Rich, Lou Ann and Tracy were extremely helpful in making sure all of the details were in order prior to installation. They use an online system to track and communicate all project activities, which is very efficient. Plus, everyone at iKitchens was professional, knowledgable and trustworthy. In fact, I liked that I could leave the crew alone in my house without worrying about anything (my dog even liked them!). I would highly recommend this company. Their prices may be slightly higher than others, but in the end, they are worth the investment.

The whole job was done and hen it was finished it was okay but there were some aggravation in between. They were initially very accommodating and reasonably on time for getting things done. Pretty much the job is completed as we liked but it took a considerable length of time longer to get the final product in place than we had anticipated. There were parts of it that were really good and parts of it that were just okay.

It was so great from the first meeting, design to installation. They were excellent at their jobs, funny and easy to work with. I am delighted with the job and the results.

I found iKitchens on Angie's list last summer after I moved to the Cape. Lou Ann and Rich, the owners, were very pleasant to work with. Their project manager Jim was terrific as were Tracy the office manager, Chuck and Dan, the two guys who did most of the work. They pulled out all of the old fixtures and put in a one piece surround tub/shower, new toilet, Ikea vanity, marmoleum flooring, light fixture, fan, mirror and cabinet. To save some money I did the painting myself. The electrical and plumbing was subbed out and they did a great job too. The project took about 5 weeks overall which was a bit longer than than I hoped. Sometimes a worker would come for a couple of hours only but I think that is the way it has to be done (waiting for things to dry or waiting for the next sub, etc). The price seemed a bit high, especially for a one piece surround and Ikea cabinet but they had to do a lot of demo. The most important thing to me when doing projects is the people-all were great to work with, professional and nice. They kept the space as clean as possible. I hired them again to do my kitchen so look for that review next!

Great! My original budget was $30,000 but my space is very large so I wasn't surprised that it ended up being quite a bit more. The painting and flooring also continued done a hall and in the entry way. I got all new cabinets and quartz countertops, sheet vinyl flooring, light fixtures, sink and faucet, painting and baseboards. My floor needed to be leveled but it was too difficult so that didn't get done. I also kept all of my old appliances because the new set was going to cost another $10,000. Again the guys were terrific. They were punctual, got right to work and kept the place as clean as possible. The entire project took about 7 weeks which was great. They had to make a new vent hole for the exhaust and they replaced the shingles outside. Because I live on top of another unit, there was a chance that they were going to have to enter the other unit but they figured out how to avoid that. Working on selecting the materials was fun and Lou Ann was very helpful with this task. She also came up with a couple of different plans when I realized I couldn't have everything I wanted (like an island). Great people to work with, punctual and responsive.

My wife and I had the privilege of working with iKitchens during our kitchen renovation, and we are absolutely thrilled with the outcome. Rich, Lou Ann, Jim, and the rest of the crew were true partners throughout the course of the project, and we ended up with fantastic end result. When the inevitable bumps inherent to any renovation arose, the iKitchens crew was creative and proactive in helping to solve problems effectively. In this review, we wanted to share our experience and a few of the reasons we are so thankful for having had the chance to work with Rich, Lou Ann, and Jim at iKitchens. In brief, iKitchens is an outstanding design and build company because they are highly skilled technicians and designers, strong communicators and project managers, and ethical?a rare trifecta in the design and build world. I?ll discuss each of these in turn. I think it?s fair to say that our kitchen project was quite ambitious; we were basically trying to emulate a high-end Italian cabinet design with low cost Ikea Abstrakt White cabinets. The design we were going for required incredibly tight tolerances and careful craftsmanship; there was little margin for error and the standard trims and moldings that obfuscate errors and exist in more traditional kitchen designs weren?t part of this design. On top of that, as is the case with many Boston dwellings, our home was built over a century ago, so the walls and ceiling are anything but square and plumb. Furthermore, we wanted a number of custom elements that required taking Ikea components and changing them to accommodate the design (something they aren?t really made to do). iKitchens had an extremely ?can do? attitude, and even seemed excited for the challenge of implementing this design. iKitchens also did some custom carpentry, such as a floating shelf that is a key feature of the kitchen and can hold hundreds of pounds. One step at a time, iKitchens worked through the inevitable challenges and kept making progress until we achieved our design. I?m extremely appreciative of iKitchens? patience, can-do attitude, and extremely high level of craftsmanship. The master carpenters they had on the job (Jim and Tony) are true masters of their craft, and seemingly can make anything a reality. Secondly, having done a number of renovations in the past, and especially given the complexity of the project, we appreciated the strong communication and project management both before the project started and throughout. I always felt like I knew what was going on, and what the next steps were. Renovation projects as a rule take longer than expected in most cases, but in this case, Rich laid out a detailed plan, and the project ended up coming in on schedule. Finally, as evidenced in a number of situations, iKitchens clearly cares about creating long-term happy customers, and acted with a strong sense of ethics throughout the project. I always felt like I was part of project tradeoffs and decisions, and costs were clearly articulated beforehand. Having worked with other contractors in the past, I really appreciate this unfortunately rare level of transparency and ethics. Overall, we are thrilled with both our experience working with iKitchens, and the amazing kitchen they created. It?s really a work of art, and a true testament to a great company. We wish iKitchens the best of luck, and applaud any homeowners who are lucky enough to work with them. Thanks again, Rich, Lou Anne, and Jim.

Fabulous! Great phone office staff, super email/communication software, excellent carpenters.

iKitchen's did an outstanding job on a short timeline to enable the sale of my mothers house after her passing. Their craftsmen, both their employees and their sub-contractors(electricians, plumbers, sheet-metal specialist, and painters) were always professional, timely, and went that extra mile to do an outstanding job. Any problems that were discovered while the job was in progress were immediately brought to our attention and how it could be corrected was discussed. Each and every worker clearly explained what was needed to solve a problem and they offered/explained several options on how to fix. They went that extra mile to do a great job and showed pride in their work to do it right the first time!

We worked with iKitchen to layout a design for our kitchen. They were extremely patient with us, as we were not satisfied with the original plans and had to rework it several times until we were satisfied. They installed the entirety of the IKEA kitchen in a swift and professional manner and we are extremely pleased with the results. We also worked through them to purchase beautiful granite counters at an amazing price. We love our new IKEA kitchen and it was half the price of the local cabinet company we received quotes from. We had one complication which was a leak in our oven vent during an intense rain storm. Not only did they return to fix the problem, but they actually did so on foot (the road was flooded out due to heavy rain and they had to park and walk). Impressive customer service! I would hire them again in a heartbeat.

Showed up on time, all staff friendly, completion done on time, went out of their way to make sure we had everything we wanted.

All very punctual and professional. Started and ended on time. Showed up on time every day. Followed detailed schedule exactly and even finished the cabinet install a day early. Looks great. Excellent workmanship with the slight customization we needed. Very friendly, clean and trustworthy. Highly recommended.

One of the best home improvement/ installation teams we've ever had!