Roscia's Plumbing & Heating Inc

I was so impressed by this company as I've been looking for a good, decent and reliable plumber for ages. A local Roslindale big-name plumber that I had been using (no names mentioned) had gone down the hill as far as I'm concerned in recent years in quality, ability to schedule, and PRICE. Roscia was such a throwback to memories of my youth where mom would call a plumber, they would said no problem on scheduling, arrived when they said they would and when I asked what the price of services were at the end of the process, was told by their plumber that I'd be invoiced. Reminded me of the days gone by when people were trusted to pay their bills and their pricing was very reasonable. My only suggestion is if you think your job only needs one plumber, make it clear when scheduling because they sent two guys to unhook my bathroom amenities in prep for new ones and it was really a one guy job. When I used them a second time to install new toilet, vanity, their plumber, Arthur, was great, and worked non-stop until the job was complete. When I received the invoice, I was pleasantly surprised how reasonable the price was. I had a great experience and now feel confident to have a go-to plumber that I've been searching for for years. Not sure how I missed them as I understand they have been in business 40 years.u

Absolutely nothing. Very difficult to set an appointment up with these people. Would not recommend trying.

We had a problem with the hot/cold water switch/regulator and the problem also caused water leaking/dripping underneath in the basement ceiling last night, so I email Pat and Jill last night to see if they could send someone over in the morning to fix it. I got an email reply within minutes, and we communicated by emails during the evening. The historic snowstorms in Boston area created an unprecedented plumbing and heating problems all across the regions and they have a very busy schedule today Friday, but Pat and Jill managed to send Frank over to tackle the problem, and Frank is such a master plumber that he identified the problem right away and get it fixed with the highest quality work. I am so thankful to all of them for they are wonderful people and passionate to help, and they are very experienced and skillful professional and complete the work with the highest quality and care. Thank you!

These guys are amazing -- they are responsive, competent, friendly, and perform high quality work, all at a VERY reasonable price. We have used other plumbers over the years and had some disastrous experiences (e.g. Winters) but Roscia's has been terrific both times we've used them in the last few months.

Came on time - early, even! - and diagnosed the problem in moments. Offered solutions (after offering sympathy!) and helped me sort through the choices I could make under the circumstances. December is not a good month for the heat to go.... Got the heat working temporarily and left, after showing me what to do on my own should I need to. He also told me I could just call again if I felt uneasy relighting the pilot on my own. He called the next day after investigating some resources on my behalf, and offered to come with a permanent replacement, sooner than I had thought. That gave me peace of mind! The work was done in one day, with a new boiler that they recommended for my house size and needs. Everything was left cleaner than they had found it. I feel toasty warm and thought that their responsiveness on this job was excellent. I think the price was fair but I did not do any comparison shopping; I was going to be away over Christmas break and didn't want to worry about what could happen when I wasn't going to be home for a few days. This is the second time I'd used Roscia's and I am a customer for life. Dennis, Tom and Brian were excellent - and I am a staisfied customer!

Our family home is being sold, and the buyers requested that a solar hot water tank (corroded and no longer being used) be removed. We must have called, left messages and e-mailed a dozen companies and received not one reply. Then, finally, we received an enthusiastic recommendation from another plumbing company who told us to call Roscia Plumbing in Dedham. I spoke to Pat Roscia directly, and he came out to take a look and agreed to take on the job. The water tank was easily 30 years old and stone-lined, to boot. I have no knowledge or experience with this kind of job, but Pat was patient and understanding and explained all the details. Pipes needed to be disconnected and sealed off, another part added; the tank had to be drained and removed from the basement. On the scheduled day, a team of 3 very pleasant guys arrived right on time, introduced themselves and got to work. The job took about 2 hours or so. Another company came to haul off the tank, and that was it. The guys cleaned up so that one would never know that any work was done in the basement that day. We couldn't have been more pleased.

Roscia's was very good about returning my call at 5 am about a water leak. Dennis talked with me about the problem over the phone and was able to tell me what was happening, and that I had to contact the Town since the leak was outside. I did not end up using their services - the Town came out and addressed the problem instead. But Roscia's is who I will be calling next time. Thank you, Dennis,

Truly a Hot Water Heater Pit Crew! Quick, professional and reasonable. Found leak on a Friday morning before a holiday weekend. Replacement in stock and installed within 4 hours of the phone call and billed a few days later. I didn't shop price but felt what I got for what I paid was fair. Great folks for a gas hot water heater. Two workers removed the unit while a third prepped the replacement.

Came out the next day, on time, plumber was helpful in picking out replacement parts explaining pros and cons of each and the job was done well. Prices are fair for a plumber. I couldn't be happier and will use them in the future!

They also replaced my water heater in the past. Scheduling is done in a timely manner and they show up on time for the appointment. Their workman seem to be professional.

They most recently came to assess a leak from my washing machine. They didn't do any service that time, they just came out to look at it so it was expensive. They're good people, I've worked with a couple of different technicians and I think that they're all nice and they're very easy to talk with and understand what they're talking about, they take time to explain everything, and no pressure. They're very thorough and very concise in their language at the same time, and I think they're fair. They did a very good job, they did a very complex job for us. We had heating in one system for three different units and they split it for us, they did a very good job installing it and they come back every year to service it for us. I actually just recommended them to my sister yesterday.

Prompt, professional, they explained everything including timeline/schedule.

Roscia is our go-to plumber. They always pick up on the first ring and send someone over within a day. They're no-nonsense and professional. Love them!

Prior to Roscia, I contacted a different plumbing company which has been #1 on Angies list. They charged me $90 to come onsite and review the work (an amount which could be applied to any contracted work) - and then provided a quote on the spot. I sat on this for a bit, as it seemed a bit high. I then contacted Roscia and received a call-back right away. Arranged a time for them to visit and quote (no charge for this). Had subsequent phone conversations about hybrid water heaters, sizing and pricing. Scheduled an appointment to view the job and quote, but prior to the appointment, felt confident enough to book the replacement with them, without the initial on-site preview. Prior to the work Pat called me and indicated that A.O.Smith was charging the same amount for a 60Gal as a 50Gal, due to the 60Gal line being discontinued. Having several family members, and the option to expand on my 2 bath house, I opted for the larger model. The pricing was approx. $1000 less than the quote received from the competitor. On the day of the replacement, 2 young men arrived and commenced the work. I was home and conversed with them on the details. They appeared competent and knowledgable. As they proceeded through the work I checked back with them. Overall everything went just fine. Some areas that had my attention included; * They had a bit of hesitation on the electrical. The power required (220V) was the same as my old HWH, so all went well here. * I suggested putting the HWH up on patio blocks to get it a couple of inches above the basement floor. Something I would recommend for anyone putting one of these in place. * There was a condensate pump that needed to be powered (separate from the HWH) and a flexible drainage tube run to a drain. Luckily, I use to have a washer in the basement, so we utilized that drain. And also, luckily, I had an outlet close by to run an extension cord. Some helpful info and follow-up items to note: * I learned that you can connect a water sensor to the condensate pump for auto-shutoff in the event the pump is not working properly. I have yet to do this. * You need to register for the warranties - HWH and the separate condensate pump. They gave me the manuals, but I need to review these for any particulars, including periodic maintenance. It would be good of Roscia setup a follow-up maintenance schedule to ensure the unit is well maintained in the coming years. * I needed the invoice for Mass Save, to get the rebate. Roscia was really prompt about getting this to me, and even supplied me ready-to-mail forms for this. Just recently got my rebate. Nice! * The unit is loud - like having an air conditioner or dehumidifier in the basement. I knew this after reading a bit about heat pump HWH, so it is not an issue for us - however, it's something be aware of. Summary: * Responsive and professional service. * Great value for the product cost/work involved. * Showed up on time, was pleasant, did a solid job, and cleaned up. Thx! * Good communication after the fact, and even helped with rebate paperwork. Nice! I have more plumbing work and will call upon Roscia again. Highly recommend.

Did a quick professional install

Excellent and prompt service

Everyone from the company was very professional and a pleasure to deal with from initial inquiry/estimate to scheduling to installation to paying the bill. The installation crew answered all my questions and responded to my concerns and preferences. They installed the heater and it was approved by our town's inspector in about an hour and a half. The old heater and all debris were removed and the work area was cleaned up well.

They came to my house quickly, resolved the problem in about 45 minutes no questions asked. They billed me afterwards and the charges seemed appropriate and somewhat reasonable.

Excellent, they came on time. Performed the work quickly. Did the work neatly, cleaned up after themselves. They were just great, very friendly and professional.They also gave a lot of information on the hot water heater and made sure I understood what was going on.

Pat came out and looked right away and said he would schedule two of his guys to come on a Saturday to start. Two weeks went by with no call. I called back and receptionist said she would have Pat call me back as soon as he came in, but no call. It has been almost a month. Terrible service.

I called for an estimate for a water heater replacement and Pat got back to me right away with a price and info. I asked to add a separate job to replace a garbage disposal, and he was willing to do that at the same time and therefore give me a break on some of the labor cost. The guys came right on time, the work was done quickly and professionally, and they were as courteous I would want my own son to be!! Super happy with the work they did, and although Roscia's was not the cheapest estimate I got, they were not the most expensive, and I would pay over and over again for the quality of their service.

They were quite pleasant. They were a little bit pricey, but they did a good job. A local guy would have charged me $100-$140 for the job that they did. I learned from all the people in the area that the job they did was not an outrageous job. It was something basic. I have friends of mine say it would have cost me about $130-$150. They did a marvelous job and they showed up when they said they would show up. Both kids that came in were very good, very nice, and very attentive, and they asked me what I wanted so that was very nice.

Very polite and knowledgeable. Price in line with other estimates. We decided to wait to replace the unit in another year to benefit from rebates since we missed the deadline this year.

I have used them several times and have found them more than fair, even helping get a water tank replaced under warranty.

Roscia was a pleasure for both jobs -- in each case, they responded promptly to calls, came out as soon as parts were available (in the case of the emergency service, we called them on Christmas Eve, and they came out the day after Christmas with a freshly ordered part in hand). They were professional and pleasant, and their costs were reasonable. We will definitely call them next time we need plumbing services, and highly recommend them to anyone.