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Plumbing Solutions Inc

Plumbing, Water Heaters, Drain Cleaning,

About us

Owned and operated by the Sullivan Family since 1987. We at Plumbing Solutions, Inc long ago decided to concentrate on the service & repair business. This niche requires some special adaptations in order to remain successful. Number one is the realization that we are dealing with people, not just pipes and fixtures, and that means satisfying each individual client's idea of service. We must be punctual, clean, and readily available in addition to knowledgeable and competent, and we constantly strive to keep improving in all those categories.

Business highlights

38 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, heating & gas piping services, including boiler & water heater repairs & replacements, bathroom & kitchen remodeling, drain clearing, appliance installations, water filtration systems, fixture repairs & replacements.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Photos of past projects

Reviews

4.983 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
0%
3
4%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.4
professionalism
5.0
responsiveness
4.9
punctuality
4.9
Showing 76-83 of 83 reviews

Jayme A.
06/2013
5.0
plumbing
  + -1 more
unknown
Description of Work: I needed an estimate to have a new heating zone installed. The dad came to my home and he was very nice. He said he would send an estimate but he never did. I called again and spoke w the son and told him I never got an estimate from his dad. He said he would speak w his dad and get back to me. No one did. He was nice enough but dropped the ball.
Rating CategoryRating out of 5
Yes, I recommend this pro

Debra K.
12/2011
3.0
plumbing
  + -1 more
$
Description of Work: Replaced kitchen faucet, about a 90 minute job. Had to call them back, as the way it was installed, if in the left postiion, water would spray all over the counter, not in the sink. They did come back and correct it, but it seemed like an exorbitant price for 90 minutes of work. Price included $25.00 destination charge! To the next town?!?!?

Rating CategoryRating out of 5
quality
3.0
value
1.0
responsiveness
4.0
punctuality
4.0

$350

Response from Plumbing Solutions Inc
Dear Client, I am indeed sorry whenever anyone is disappointed by our services. For that reason we do our best to address any potential concerns before any invoicing process begins. Pricing, as described in our pricing manual, is discussed and agreed to before we begin so I do not understand your cost objection at this point in time. As far as the spout dilemma is concerned, we had the option, due to the inherent spout swing of the faucet you had already purchased for us to install, of the spout having the potential to swing out over the counter or installing the faucet with the handle askew and not centered. This decision to center the handle was approved and we invoiced for the work performed exactly as agreed to. When you called and expressed your differing viewpoint on the spout swing issue we returned promptly and reinstalled the faucet according to your newly revealed desire. I am at a loss as to how we could have handled this any differently under the circumstances. You also seemed unhappy with the $25.00 destination fee because we are, in your words, "just in the next town". You must be assuming we are at our office waiting for your appointment time but this is never the case. Whether our previous service call is in Jamaica Plain, or Newton, or Medfield or anywhere else, the destination fee for your town remains a constant. Once we explain this to our clients, everyone seems to feel it is a very fair solution and avoids any surprise charges for travel time etc. Best Regards, Tim Sullivan, President Plumbing Solutions, Inc.

RUTH W.
07/2011
5.0
drain cleaning, plumbing
  + 0 more
Excellent
Description of Work: Fixe faucet and cleaned drains. Excellent performance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

RUTH W.
07/2010
5.0
plumbing
  + -1 more
very good experience
Description of Work: bathroom repairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Anne P.
06/2010
5.0
plumbing
  + -1 more
Very smoothly.
Description of Work: Located leak in basement from water pipe that ran from the second floor. Broke the wall in the basement - removed old pipe - installed new one. Completely cleaned up and recommended drywall company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Stuart B.
05/2010
5.0
plumbing
  + -1 more
Excellently.
Description of Work: Sprinkler system repair, toilet repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

MARIE B.
06/2006
5.0
plumbing
  + -1 more
We use them all of the time!
Description of Work: Repaired our toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

RALF H.
07/2003
5.0
plumbing
  + -1 more
unknown
Description of Work: ASKED TO BID ON PLUMBING WORK FOR KITCHEN REMODEL. TIM SULLIVAN CAME BY AT THE AGREED TIME, WAS PROFESSIONAL, AND SUBMITTED BID IN A TIMELY FASHION. WE WENT WITH ANOTHER PLUMBER WHO ALSO GAVE US A GOOD IMPRESSION, BUT CAME IN $400 CHEAPER.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Contact information

5 Business St, Dedham, MA 02026

http://www.plumbing-solutions-inc.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Insured

Licensed*

Trade License Number
4248
Trade License Locale
MA
Trade License Authority
Massachusetts Consumer Affairs and Business Regulation - Home Improvement Contracting
Trade License Expiration
05/01/2022

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Heating and Air Conditioning,
Dryer Vent Cleaning,
Natural Gas Lines,
Drain Pipe Installation,
Gas Logs,
Water Filtration and Softening

FAQ

Plumbing Solutions Inc is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Plumbing Solutions Inc accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, Plumbing Solutions Inc offers free project estimates.
Yes, Plumbing Solutions Inc offers eco-friendly accreditations.
No, Plumbing Solutions Inc does not offer a senior discount.
Yes, Plumbing Solutions Inc offers emergency services.
Yes, Plumbing Solutions Inc offers warranties.
Plumbing Solutions Inc offers the following services: Plumbing, heating & gas piping services, including boiler & water heater repairs & replacements, bathroom & kitchen remodeling, drain clearing, appliance installations, water filtration systems, fixture repairs & replacements.

Contact information

5 Business St, Dedham, MA 02026

http://www.plumbing-solutions-inc.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM