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Crystal Cleaning Inc

About us

Hi, my name is Chris Hickey and I am the owner of Crystal Clean Carpet & Upholstery Cleaning Inc. As mentioned, I have had the privilege of providing many of your friends, neighbors, and relatives with the cleanest carpets and upholstery they ever had! Our goal is and always will be, to provide you with complete customer satisfaction through professional, quality and dependable service. We understand that a satisfied customer is not only a repeat customer, but will provide us with the best form of advertising there is, referrals. Please call 877-272-1995 or email Chris at chris@carpetsbycrystalclean.com to schedule.

Business highlights

29 years of trusted experience
Emergency Services Offered

Services we offer

Carpet, upholstery, orientals, area rugs, hardwood floor, drape, leather & furniture cleaning, pet stain & odor removal, dust free wood floor refinishing, & water & smoke damage

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

20%

Emergency Services
Yes


Accepted payment methods

Check

Reviews

5.0337 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
98%
4
2%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 251-337 of 337 reviews

Roger B.
07/2017
5.0
carpet cleaners
  + -1 more
Well, very well.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Roger B.
07/2017
5.0
carpet cleaners
  + -1 more
Well, very well.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Barbara W.
07/2017
5.0
carpet cleaners
  + -1 more
Very well.
Description of Work: Carpet cleaning of family room and hallway/stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephanie K.
06/2017
5.0
carpet cleaners
  + -1 more
Great! Service was terrific.
Description of Work: Carpet cleaning for a new home we were moving into.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

andy B.
05/2017
5.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Pat D.
05/2017
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Excellent!
Description of Work: Carpet cleaning and sectional sofa cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy B.
04/2017
5.0
upholstery cleaning
  + -1 more
It went very well.
Description of Work: Remove stains from a couch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cooki W.
12/2016
5.0
carpet cleaners
  + -1 more
Awesome!!!
Description of Work: Cleaning 9 x 12 area rug

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John B.
10/2008
5.0
carpet cleaners
  + -1 more
I cannot recommend Chris highly enough -- he was fantastic. He responded to my initial email very promptly and provided the information I requested and gave me an estimate. He confirmed the appointment and arrived on time. He did an incredible job cleaning my carpets, one of which had been completely trashed by my toddlers -- it looks new now. And then he charged me less than the estimate and left me with a bottle of solution to clean spills!! And to top things off, he even sent me a personal handwritten note thanking me for my business. We will certainly be using Chris in the future.
Description of Work: Cleaning of 3 carpets (largest 10 x 20 and smallest 8 x 6).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$96

MARCIA Y.
10/2008
5.0
carpet cleaners
  + -1 more
Very positive experience in both setting up appointment and having the cleaning done. Very efficient and professional yet friendly.
Description of Work: Cleaned wall to wall carpet in bedrooms, removed some difficult stains, and two smaller carpets downstairs. Dried quickly, left a very clean, pleasant smell. Also left behind spot cleaner in spray bottle.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

HELEN G.
10/2008
5.0
carpet cleaners
  + -1 more
Chris responded promptly to my phone call and arrived on time for the appointment. One carpet was really badly marked and he managed to bring it up like new.
Description of Work: Cleaned 2 fitted carpets and 1 large rug.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Charolotte R.
09/2008
5.0
carpet cleaners
  + -1 more
He arrived on time. He measured the areas to be cleaned and told me the price. He then went to work and worked for quite some time. He left the carpet in beautiful condition. He was friendly and easy going and knew his job well. His price was excellent, especially for the state of my carpeting. He even left a large spray bottle of spot cleaner with me for no extra charge. What more could one want? Do business with this man!
Description of Work: My rug was extremely dirty as outdoor landscaping has been going on. It also had a fair amount of puppy accidents. Chris got almost everything totally clean. There was some discoloration on the cream colored carpeting that will fade with future cleanings. Chris accomplished much, much more than I expected. I truly believed that the carpet would have to be replaced, but he made it look VERY good. Thank you, Chris... you have saved me approximately $5000 for new carpeting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

KATHLEEN M.
09/2008
5.0
carpet cleaners
  + -1 more
I called Chrystal cleaning for an estimate and scheduled a small job (Kitchen area rug that was a disaster). After talking with my husband we decided to have all the rugs done. I called him the day before he was scheduled to come out and asked if we could reschedule. He was very accommodating, I expected him to be annoyed that I was messing up his schedule on such short notice. Again the day he came we changed to scope of the job by adding the furniture. He did an outstanding job, the kitchen rug and the couch and chairs look brand new. He was able to remove water stains on the carpet in the basement that the restoration company couldn't get out after a flood from broken pipe! Courteous, efficient, professional and a great price!
Description of Work: Wall to wall carpet, five rooms (3 bedrooms, basement and home office) several area rugs and upholstery on a couch and two chairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Diane L.
09/2008
5.0
carpet cleaners
  + -1 more
Chris was on time and spent more time here than any other carpet cleaner in the past and I have been dissatisfied with many (Ocean Carpet, The Clean Team). He is a very pleasant young man. The true test was after Chris left and within 24 hours my cat barfed on the rug. In cleaning it, the water was clear except the cat food. Something that was not the case with the others when I extracted filthy water from the supposedly clean carpet.
Description of Work: Three rooms of carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

ABIGAIL H.
07/2008
5.0
carpet cleaners
  + -1 more
We closed on our new home on a Monday and the movers were due to come that afternoon. We had to get the stinky dog smell out of the enormous carpet in the master bedroom. I called Chris a few weeks ahead and he was willing to play it by ear, since we wouldn't know exactly what time the closing would finish. We were actually delayed, and he waited for us, then cleaned the rug even though it was a zillion degrees. He did a fabulous job--no more dog smell at all. Chris is just so terrific to work with, I really appreciated his flexibility and his excellent price.
Description of Work: Chris cleaned a very large wall to wall carpet in the master bedroom which stank of dog.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

ROB O.
06/2008
5.0
carpet cleaners
  + -1 more
Prompt callback with estimate. Chris arrived on time and was very professional. The job was performed quickly and throughly.
Description of Work: Chris cleaned 4 carpets, two wall to wall and two large area rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Sarah B.
03/2008
5.0
carpet cleaners
  + -1 more
Excellent! He called me right back, scheduled a time, showed up on time and most important of all the carpet looks great!
Description of Work: Cleaned carpeting in three room apartment as well as two landings and a set of stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Cathy H.
12/2007
5.0
carpet cleaners
  + -1 more
Chris did a great job. He was very quick to return my original phone call to get an estimate and was able to set up an appointment within a few days at a time that was convenient for me. He was punctual in arriving and quick in completing his work. We have a light colored (10 year old) carpet that has the typical wear patterns. After the cleaning, the rug was visibly brighter. My husband and I both commented on how nice the carpet looked. He even gave me a bottle of spot remover which I had to use recently to remove a red wine stain. I can't tell where I spilled the wine. Chris conducts himself in a very professional manner. I even received a "thank you for your business" card a few days after he came.
Description of Work: Chris cleaned our wall to wall carpeting including two stair cases and the first floor.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

GEETA S.
11/2007
5.0
carpet cleaners
  + -1 more
Chris responded immediately and gave an excellent price. The day before he was scheduled to come I called to see if he could re-schedule and he graciously agreed. He came at the appointed time, worked efficiently and did an excellent job and even left some liquid for us to use for future use.
Description of Work: Cleaning 3 wall-to-wall carpets and one 9 x 12 carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$215

John F.
09/2007
5.0
upholstery cleaning
  + -1 more
We had a very dirty love seat that needed cleaning. Our dogs had used it for about 10 years. Although we used throws, vacuumed it regularly and used lint removers to lift the dog hair, it was in pretty rough shape. I called Chris who returned my call in a couple of hours. He quoted me the cleaning price over the phone and scheduled the job within about a week. He arrived on time as promise and quickly set up his equipment. He moved surrounding furniture and laid a tarp to protect our wood floors. He spent about an hour cleaning it. Although he said it would take about 2 - 6 hours to dry, it actually took 12. He got it about 80% clean. Given how dirty it was, I was satisfied with the result. He left some complimentary stain remover.
Description of Work: Cleaned the love seat.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$56

09/2007
5.0
house cleaning
  + -1 more
They always show up on time and work quickly. They are very professional. I feel like I can trust them and even though their prices are a little high, they are worth it so I would recommend them.
Description of Work: I have a bi-weekly agreement with Crystal where they vacuum, dust, mop, clean windows and clean the three bedrooms and two bathrooms in my 1600 square foot home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Walter W.
02/2007
5.0
carpet cleaners
  + -1 more
Mr. Hickey gave us a quick call back and came 2 days later to do the job. He was prompt, courteous, and efficient. The carpets look fine. We would readily use his services again.
Description of Work: Cleaned living room and bedroom carpets of rental apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

DIANE W.
01/2007
5.0
upholstery cleaning
  + -1 more
I called Chris and he came out to my house that same week, at a time that was convenient for me. Chris steam cleaned the sofa and chair and I asked him if he would clean a small rug and he steam cleaned that as well. He did a great job and sent me a card about a week later thanking me for my business. I would call him again in a minute. Very pleased all around.
Description of Work: In 11/2006, Chris cleaned a sofa, a chair, and a 4'x6' rug.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

JACK C.
07/2006
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Chris answered my call immediately, made an appointment for two days from my call, came promptly (a little too promptly: he was an hour early, left his card, but came back immediately when I phoned him) He did all the work in about an hour and a half, everything was beautifully executed. I have a male cat who had the horrible habit of peeing on the one armchair, and though I'd used ''Nature's Miracle'' and tried shampooing the chair myself, no dice - the smell was still there. It was OLD, too, by at least several years. Chris seems to have completely eliminated the odor. He said that if there was any hint of it, he'd come back. I've already asked him to come again for a downstairs sleep-sofa. HIRE THIS GUY, HE'S GREAT! The price was right, too. A year ago my husband and I had rented a shampooer from Star Market and paid almost as much for it as we paid Chris. We did a pitiful job: Chris's was completely professional.
Description of Work: Cleaned a large sofa and arm chair, and 4 rugs. Even cleaned three tiny rugs I use as chair shoulder-protectors to keep my cats from scratching.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$137

ABIGAIL H.
02/2006
5.0
upholstery cleaning
  + -1 more
Chris was subcontracted through an extra plan I bought when I purchased my sofa, so I didn't have to pay anything. However, he did a great job. I have had other companies do the same work on another sofa of mine--they couldn't get the same milk stains out and the sofa had to be replaced. Chris cleaned every inch of the sofa and was so friendly and professional. I am having him come out to clean my carpet next week.
Description of Work: Chris cleaned peanut butter and milk stains off my sofa.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

1 Winona Rd, Burlington, MA 01803

http://www.carpetsbycrystalclean.com

Service hours

Sunday:
7:00 AM - 6:00 PM
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 6:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories


FAQ

Crystal Cleaning Inc is currently rated 5 overall out of 5.

Sunday: 7:00 AM - 6:00 PM

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 6:00 PM

Crystal Cleaning Inc accepts the following forms of payment: Check
Yes, Crystal Cleaning Inc offers free project estimates.
No, Crystal Cleaning Inc does not offer eco-friendly accreditations.
No, Crystal Cleaning Inc does not offer a senior discount.
Yes, Crystal Cleaning Inc offers emergency services.
Yes, Crystal Cleaning Inc offers warranties.
Crystal Cleaning Inc offers the following services: Carpet, upholstery, orientals, area rugs, hardwood floor, drape, leather & furniture cleaning, pet stain & odor removal, dust free wood floor refinishing, & water & smoke damage

Contact information

1 Winona Rd, Burlington, MA 01803

http://www.carpetsbycrystalclean.com

Service hours

Sunday:
7:00 AM - 6:00 PM
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 6:00 PM