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AJ Rose Carpets & Flooring

Carpet Cleaning, Carpet Sales and Installation, Flooring Sales and Installation,

About us

New Saugus Location Now Open! Address: 1160 Broadway (Route 1 North), Saugus, MA 01906. Natick Location Address: 599 Worcester Rod (Route 9 West), Natick, MA 01760. Family-owned and operated since 1977, A.J. Rose Carpets & Flooring has been serving generations of Massachusetts business and homeowners with top-notch flooring and customer service. As your local Massachusetts carpet dealer, we offer a wide selection of leading carpet brands and other flooring custom fit for your home, including eco-friendly carpet made from recycled materials and flooring solutions from premium brands like Armstrong, Shaw, Karastan, Stainmaster, Couristan and Mohawk.

Business highlights

48 years of trusted experience

Services we offer

Residential and commerical carpet, hardwood flooring sales and installation, laminate, vinyl, luxury vinyl tile, sheet vinyl, stock rolls, reminants & green flooring.

Services we don't offer

Carpet & Upholstery Cleaning or Sanding and Refinishing Hardwoods

Amenities

Warranties
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7819 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
12%
3
5%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Showing 26-50 of 819 reviews

Crystal H.
10/2015
4.0
flooring contractor, hardwood floor
  + 0 more
It well okay. Additional time was needed. Materials were mistakenly forgotten. Dust was everywhere.
Description of Work: Install wood flooring.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$199

David G.
09/2015
5.0
carpet installation, flooring contractor
  + 0 more
Everyone at AJ Rose was great to work with including the sales team and installation team. We've very pleased with our carpet and the work that was done.
Description of Work: We ordered interior carpeting and had them install it in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

William B.
09/2015
2.0
flooring contractor
  + -1 more
Things went well in the showroom; Connie & C.J. were helpful and responsive. HOWEVER, their contracted installed who was to give me an estimate for the installation portion (I already purchased the flooring) missed multiple appointments. The last time I had a 2pm to 6pm window and he called at 5:45pm to say he wasn't coming, after I waited all afternoon. Connie was great about getting him to come back the next a.m. , which he did. The price quote of $2800 (for 100 square feet) was way higher than even the local, high priced and highly recommended installer, and well over double what some independent installers wanted. So I called and let them know I would only pick up the tile and didn't need the installation services. I called to find out which location my flooring had been shipped to (I was feeling a bit guilty that I hadn't yet picked it up and they were storing it for over 3 weeks, but I thought that if I used their installer, he would pickup the flooring). So when I decided to get the flooring myself I called to find out which location. As it turns out, it wasn't received, and the order was placed, and I was billed, weeks ago!!! Actually, I think the order may not have been placed. I was so disgusted I asked them to cancel the order. I can buy it cheaper online. They provided no value-added. It was a highly negative experience.
Description of Work: Luxury vinyl flooring for kitchen

Rating CategoryRating out of 5
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

$1,000

Robert D.
09/2015
5.0
carpet installation, flooring contractor
  + 0 more
We went to the office of AJ Rose first, and found the staff to be helpful in selecting the type of carpet we were looking for. In a matter of moments we had the carpet and scheduled a measurement appointment. The followup appointments were scheduled very prompt. The day of the service, the installers came in quickly and got to work without much delay. They first needed to lay tack strips, and returned the next day to install the carpeting. They were in and out in a matter of hours on both such occasions.
Description of Work: Installed carpet in the basement level of the home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

DAVID V.
08/2015
5.0
ceramic tile, flooring contractor
  + 0 more
All went really well, starting with the assistance in store to pick out the right style and quality of flooring, through the estimate, ordering and installation process. I knew what to expect and when to expect it. The quality of the installation met my expectations. The installers were on time, did what I was told they'd do, and cleaned-up after themselves. A great experience.
Description of Work: Install Armstrong vinyl floor tiling in kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Christopher V.
07/2015
5.0
carpet installation, flooring contractor
  + 0 more
They were great in all phases. We had a nice rep Jeanie who took us through some options. When we finally decided to put in an order she was very responsive. When she was out, a manager pitched in and was very nice. (don't remember his name, maybe Peter?) Installers arrived exactly on time and did a great job. flawless install. So glad we used them!
Description of Work: Ripped up old carpet, installed new carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Michelle M.
07/2015
5.0
carpet cleaners
  + -1 more
Very professional job. The team did a particularly good job on our sofa and love seat as well as our area rugs. We have a toddler at home and all finger prints were gone after the team was finished.
Description of Work: Cleaned carpets and sofas

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Edward R.
07/2015
5.0
carpet installation, flooring contractor
  + 0 more
Went GREAT! They did a beautiful job.
Description of Work: We purchased a remnant to redo our stairwell.The delivered it and installed in the stairwell.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Christine H.
06/2015
5.0
carpet installation, flooring contractor
  + 0 more
Everything went very well. Courteous, and helpful staff and installers.
Description of Work: Provide carpet and installation for a family room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Peggy L.
06/2015
5.0
flooring contractor
  + -1 more
Installers arrived on time and Colette's the job on time. A slight mistake was made and it was quickly corrected.
Description of Work: Kitchen and bathroom floors.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$4,000

moriah R.
06/2015
5.0
flooring contractor, hardwood floor
  + 0 more
They were fine but I don't feel like writing anything. I was not so enamored by the sales person. However, the guy who installed the floor in 2013, was fabulous, personality, quality, all of it. They did the work and that was the most important. I would recommend them for installation. I would use them every time as possible.
Description of Work: We bought the tiger wood floor there.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Denise B.
06/2015
3.0
carpet cleaners
  + -1 more
They were well and when we followed them for the second time, they never responded.
Description of Work: They did carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
1.0
punctuality
5.0

$600

Antonia L.
05/2015
5.0
carpet installation, flooring contractor
  + 0 more
Sales was very patient and helpful, even coming out to measure at odd hours. We scheduled an install time and date. I was too we would get a call the day before to confirm and then the day of to set a time. We received neither. Called the store to see where they were and we weren't in the calendar! I had taken a day off of work to be home so this was upsetting. To their credit, they found an installer and it all worked out. The carpet looks really nice!
Description of Work: Installed carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,000

Estelle B.
05/2015
3.0
carpet cleaners
  + -1 more
I found that after they left the rug had streak marks and did not look very clean. We were up against a party, otherwise I would have asked them to come back to fix it.
Description of Work: They cleaned the rug in my great room.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$100

BARRY W.
05/2015
3.0
carpet installation, flooring contractor
  + 0 more
AJ Rose in Natick has a wonderful showroom with lots of options. The salesman was helping us pick out what we wanted and quickly came over our home for a measurement. The installers were professional and did a good job and we are pleased with the quaility -- even though we bought low cost carpeting since it was just for a basement. That's the posiitive. The negatives: * The original estimate was for about $2,300 and we even used an Angie's list coupon which allegedly saved us $100 but our final cost was about $3,000. We did add some carpeting on the stairs which wasn't part of the original request, but there were no other unforeseen problems so, I think, the price ended up higher than it should. I'd suggest getting a firm price and not accepting "we may have to change the prices based on what we see." * The tile guy came to give us an estimate for the kitchen -- about $2,400 for a replacement and $400 to repair. We decided to go with the repair but despite repeated emails and calls AJ Rose failed to get back to us. I guess they don't want to bother with anything that doesn't make them a lot of profit. I think that was very unprofessional and it doesn't speak well for the company. We also checked out Waltham Carpet which was more low key. Waltham Carpet was less expensive for the kitchen floor but a bit higher for carpeting. The service at Waltham Carpet was friendlier.
Description of Work: Replaced carpeting, provided estimate for tiling/repairing kitchen floor.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0

$3,000

KATY R.
04/2015
5.0
carpet cleaners
  + -1 more
It went very good. We will probably use them again soon.
Description of Work: I purchased a Big Deal for $99 for 3 Rooms of Carpet Cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Anthony V.
04/2015
5.0
carpet installation, flooring contractor
  + 0 more
AJ Rose Carpets & Flooring installed a runner on our stairs. It came out amazing. Their showroom had a big selection. We are very pleased.
Description of Work: Installed a runner on the stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Leo S.
04/2015
5.0
carpet cleaners
  + -1 more
The experience turned out very well. They were professional, and they did a great job. I liked their thoroughness, I have used them before and I would use them again. The quality of work was good.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$89

Bijoy M.
03/2015
5.0
flooring contractor, hardwood floor
  + 0 more
It was initially a little hard to organize everything as they had limited availability of their sales staff, but everyone was professional, courteous, and did what they were asked to do.
Description of Work: Put vinyl (faux wood) floor on unfinished basement floor in small area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Neil S.
03/2015
5.0
carpet cleaners
  + -1 more
Both times they arrived on time and were professional. The first time the carpets were perfect. With the stain, they did the best they could, but it was a serious stain and there was a week wait. The stain was completely removed and unseen with the carpet pile in one position and you can see it every so slightly with the carpet pile in the other, but you'd really have to know it was there to see it. The receptionist who booked our service was also very pleasant, but there is often a wait, especially around holiday times and after winter.
Description of Work: We've used this provider twice. The first time they cleaned 3 bedrooms and a hallway for routine cleaning. The second time they came to address a stain after a sick child.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

ANNE S.
03/2015
1.0
carpet cleaners
  + -1 more
I did not use their services.
Description of Work: When I went to the store to see what I could purchase, the salesperson was not helpful.
Rating CategoryRating out of 5

Chris C.
03/2015
5.0
carpet cleaners
  + -1 more
Everything went well as far as I can recall.
Description of Work: I purchased a deal for them to provide carpet cleaning services.
Rating CategoryRating out of 5
Yes, I recommend this pro
$99

Paul S.
03/2015
5.0
carpet cleaners
  + -1 more
Did a decent job cleaning our rugs.
Description of Work: Cleaned our carpets

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

$99

nora W.
03/2015
5.0
flooring contractor, hardwood floor
  + 0 more
It went fine. I am happy with the work.
Description of Work: Install new flooring.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

linda F.
03/2015
5.0
carpet cleaners
  + -1 more
It was good. I’ve used them before and they are always consistent and clean really well. The price was reasonable.
Description of Work: I purchased a deal for 3 rooms of carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Contact information

136 Cambridge St, Burlington, MA 01803


Service hours

Sunday:
1:00 PM - 5:00 PM
Monday:
9:00 AM - 8:00 PM
Tuesday:
9:00 AM - 8:00 PM
Wednesday:
9:00 AM - 8:00 PM
Thursday:
9:00 AM - 8:00 PM
Friday:
9:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Upholstery Cleaning,
Oriental Rug Cleaning,
Floor Cleaning and Waxing,
Ceramic Tile,
Blind Cleaning,
Window Treatments,
Stone and Gravel,
Florists

FAQ

AJ Rose Carpets & Flooring is currently rated 4.7 overall out of 5.

Sunday: 1:00 PM - 5:00 PM

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 5:00 PM

AJ Rose Carpets & Flooring accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, AJ Rose Carpets & Flooring does not offer free project estimates.
Yes, AJ Rose Carpets & Flooring offers eco-friendly accreditations.
No, AJ Rose Carpets & Flooring does not offer a senior discount.
No, AJ Rose Carpets & Flooring does not offer emergency services.
Yes, AJ Rose Carpets & Flooring offers warranties.
AJ Rose Carpets & Flooring offers the following services: Residential and commerical carpet, hardwood flooring sales and installation, laminate, vinyl, luxury vinyl tile, sheet vinyl, stock rolls, reminants & green flooring.
Carpet & Upholstery Cleaning or Sanding and Refinishing Hardwoods

Contact information

136 Cambridge St, Burlington, MA 01803


Service hours

Sunday:
1:00 PM - 5:00 PM
Monday:
9:00 AM - 8:00 PM
Tuesday:
9:00 AM - 8:00 PM
Wednesday:
9:00 AM - 8:00 PM
Thursday:
9:00 AM - 8:00 PM
Friday:
9:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM