AJ Rose Carpets & Flooring

AJ ARose is the Best carpet place we found. We had been to both of the box stores and a couple of local places and have been really turned off about their practices and the lack of accountability and transparency. We finally landed at AJ Rose and I wish I had gone there sooner. The sales people are all friendly and they will help you in the showroom but they are not pushy and will let you look around. They are happy to answer any questions you might have and help you find samples or a color that you’re looking for. Everyone that we dealt with was super professional very helpful and super punctual. Both the person who is coming to measure and the guys that came to install our carpet were there five minutes before our quoted time. I honestly cannot say enough good things about this company. Our carpet looks and feels amazing. We have a strange built-in bed platform and I thought it would take them quite a while to do it but clearly they were professionals and it took them no time at all.

Overall, we are very happy with AJ Rose's work. The new flooring is beautiful; they paid attention to detail like making sure floors were properly level, and they really dealt nicely with the many corners and odd shapes we had throughout the space, adding edging where needed and so forth. The quality of the work seems to be terrific. The installers were professional and very pleasant, and the salesman was both professional and responsive. We did need to point out, in the initial quote, an overestimate in the size of the area. We were able to negotiate a reduced price on the materials, due to some comparative shopping, which we certainly appreciate.

I chose AJ Rose, based upon the excellent online reviews, and didn't hesitate, even though they were high in price. I was happy to pay for a quality install. I had cleared out the entire upstairs so we could paint and change light fixtures and give the installers free space to work in. It took a couple of weeks for the carpet to come in and arrange an install date. It was supposed to happen "first thing" and take "3-4 hours" (small job, 2 square bedrooms and stairs/landing area). One tech arrived after 10 saying he was suppose to be there at 9 and he was waiting on another person(s) to show. Work got started around 11 AM , 3 or 4 different workers took turns napping in one of their trucks. It sounded like a heard of elephants was upstairs in our old home. I left to go into work for a bit, though I was suppose to work much longer (after the job was complete), I came home and they hadn't installed the bedrooms but told me "25 minutes" I asked if there were issues? and was told nothing. One of them told me they hadn't slept, they had worked all night on a commercial project. I saw one tech gluing a lot...We had new beds being delivered by Cardis, which was almost 6PM. They arrived without issue. I took a look at the upholstered area and asked one tech to fix it..he proceeded to put about 30 more staples in it, marking the wall up with every strike. At that point, after almost 8 hours, they left. I contacted Robert our salesperson, sent pictured and began a very exhausting process with them. Robert instructed me to contact the installers myself and set up time to fix it and was clear that they had the right to fix it. I then found out that AJ Rose contracted out to Teo's Flooring for our failed carpet install. Though nice to talk to, I had no trust in this and wondered why I was the one in charge of making things right. I explained to Robert that we needed additional carpet ordered and I couldn't take any more time off of work for this project. I also requested that he come take a look for himself. He missed that appointment due to poor planning for traffic....I left work early to accommodate. We rescheduled for a Tuesday I was suppose to be on vacation, again, I asked that they come with carpet and to work, not just waste my time...which they looked at the poor install, agreed to more carpet was needed to fix the issues. We went back and forth over the condition of our subfloor. We ended up calling in a contractor who recommended the carpet be rolled up so we could repair it. All of the planks need screwing, and possible replacement. In speaking with a couple of local co's they would have done this during install, or alerted us to the issues asap. In dealing with an older home, the salesperson should have considered the need for this during the initial meeting. I did not realize this until after we had our contractor come. I kept trying to explain the crunching and creaking I was feeling with the new floor. I had very lengthy conversations/correspondence trying to get this recognized. Our contractor knew right away what it was. I also believe the previous pad must have been of better quality and installed properly. Now we have a creaky mess, 7 weeks of boxes and not finding things. I believe AJ Rose thought I wanted them to pay for a new subfloor, which was Not the case. I asked them to roll up the carpet, allow our contractor to fix the floor, then return and reinstall the carpet. With the job they did, the only option here was to perform a reinstall. They also repeatedly required me not to post any pictures or reviews on social media, and they would come and fix the carpet. Yes, in writing. I agreed as long as the job was done well. I thought we had reached an agreement and set dates, make arrangements with contractor and work. I received a follow up email stating they would not return. Yes, they did end up refunding me, but I have a really nice carpet that needs to be pulled up. I also must mention that the workers left behind a razor in the bedroom that my 7 year old, of course, picked up and cut his finger on. At this point I am trying to get another company in to help rectify this mess, during the holidays.... I did not get a "free" carpet and pad...this has cost me so much time and energy and now more money to fix...the public needs to know that AJ Rose works very hard to maintain all positive reviews online, so much so that they use it as a tool. I hope this helps one person to not end up in this situation. The company is not required to be registered/bonded/insured according to them. They contract out to overworked and/or unexperienced installers and then put up all kinds of roadblocks and unreasonable stipulations in rectifying a project that is completely failed. Older homeowners, stay away from this company...go with a licensed contractor. Very hard lessons learned and still in a mess.

They were easy to work with and came on time and installed the carpet with no issues. I am satisfied with the work and product.

November 16,2017 we ordered and purchased the Timberton Sheet Vinyl flooring-Mannington from A.J. Rose. In the contract it stated "Floor Prep" for $275.00. The total cost of the floor was $6,109.09. We told our salesperson we were not ready to have it delievered as we were under major construction. It was not a problem, we were very grateful. In August of 2018, the installer came out and measured the floor for the trim since our measurements were not able to be found. ( Our measurements were on the managers desk) At that time the installer stated we had to put down Luan plywood to level the floor. This was not told to us when we purchased the floor and I was very uncomfortable on how things were changing. At this time they took of the "Prep Floor" cost of $275.00. When we received the estimate from the installer for the prep of the Luan plywood $3,060.00 I was a little upset. $275.00 to $3,060.00. I called an spoke to the manager at the Saugus Store and he stated the installer said he spoke to my contractor telling the contractor he had to apply the Luan plywood, which was not true, my contractor was not there when the installer measured the square footage for the flooring. I was also told the installer did not inform A.J. Rose of the estimate to apply the Luan plywood. I feel very uncomfortable doing business with a company who does not tell the truth. The manager at the store stated we could have someone else install the floor, which again would cost us more money. I called the manufacturer Mannington and I was told the flooring we purchased was discontinued as of 2014. The manager at the Saugus store stated it was discontinued as of March 2018. I have sent an email to the manufacturer to clarify when the floor was discontinued. I received clarification in an email stating the Mannington flooring was discontinued as of 1/22/18, not 3/18, as the manager stated. This was two months after we purchased the flooring I believe A.J.Rose should have brought this to our attention for a refund, or a discount. It is sad to say, another dishonest statement on the managers part. We are good customers and we feel we have not received the best of customer service pertaining to our floor. To my understanding when you purchase a product and you have a contract, there should not be any major changes to it. We have asked the Saugus manager for a refund, and I was told by the manager, you purchased it, you own it. We have been under construction for a while and have met some honest people, and we have met some dishonest people. Unfortunately, I feel A.J. Rose falls under the dishonest.

Check the square footage that you are paying for!! Carpet, pad and install prices are based on that SF. Happy with selection of carpets and salesperson. AJ Rose measured rooms, but I never saw their measurements until I requested a receipt, which was after I had made a down payment and installation was scheduled. Their estimate was approx 25% more than what I had rounded up for the two rooms. Price was still reasonable, so I expected lots of spare remnants at the time of installation. Nothing was left! This may be how all carpet stores/installers work, but it's worth questioning.

We started out good and explained how we were looking to get the flooring installed within the coming month. It was July 10 and we were hoping to have things installed by the 21st of August. We knew it was aggressive but she assured us it would be fine. The contractors came out and assessed the job and brought the information back to the office. It then took over a week to get the quote when the contractors said our sales rep would have it turned around over the weekend and to just call. My wife called every day for 5 days and did not get a response. Finally when we did get a response and we went in to talk about it and sign the contract we were told the soonest they could do the flooring would be after we had moved in to the house. Frustrated and upset about this we ended up purchasing similar materials from Lowes for half the price and installing the click in ourselves. This set back our packing for the move. We still haven't been able to finish unpacking since we have a newborn and we lost 4 days to looking and getting new material plus installing. For the carpet install they for got to carpet the poles and did a poor job on the floor. There are 'divot' areas in the carpet where it feels like there is less padding. I had all the carpet up previously and the slab was smooth and in good condition. When the came back to do the poles after I had to go back and tell them they missed them they left there trash, and used items from our house without permission. They also left a piece of carpet with contact cement on a step and the step now needs to be sanded down to remove the cement.

It was excellent. John was punctual, courteous, helpful, and did very professional work.

The prices were clearly explained up front. They measurer came and measured the squarefootage of the house. We were taken aback by how much carpet was needed (almost 1200 sqft for about 1000 sqft of floor space) . They gave us a detailed explanation with the drawing of the house etc. So we went ahead with it. The carpet came in about three weeks after it was ordered. I was a little worried that It wont arrive in time for our move four weeks after we ordered the carpet. The sales rep followed up with me to put my worries to ease. The actual installation was very fast and they installed everything in one day! Cleaned up after themselves very well. We were left with about 40 ft of extra carpet.

Quite well, with the exception that another contractor was substituted for the vinyl flooring work in the bathroom at the last minute... Although the replacement contractor did do an excellent job ... The communication could have been better ... Also the hardwood floor installer that they used was excellent... We used name brand materials, and they were fine.

The staff at A.J. Rose was very helpful. They offered help and recommendations but also allowed time to browse without pressure. Samples are available to take home to verify color choice-definitely worth doing. They offer a variety of choices and price ranges. Installation was completed by a contractor they recommended. He took care with the details and was professional throughout. Very pleased with the outcome. Cost listed below does not include installation cost.

Excellent top quality service and installation ...I highly recommend this company they are awesome👍

*This review is for the Framingham location* We're overall very happy with AJ Rose. We needed to install hardwood in the one bedroom of our house that didn't have it to begin with. We decided on red oak. Salesperson who helped us was very patient and professional, even near the closing time at their shop. We scheduled an install through one of their contractors, Mike. The install took about 1 and a half days for approximately 300 sq ft. We had a delayed start on the first day due to a previous job going long, but Mike was able to come back within a couple of days and finish by the afternoon. We're very happy with the result and Mike was great to work with.

A little slow on getting the carpet ordered but once it was installed, it was worth the extra wait.

Very smoothly. Was particularly impressed with salesman, C.J. He was very helpful and professional throughout the process.

Went fine no problems at all. I would use them again in the future.

425 FARRWOOD DRIVE BRADFORD, MA 01835 (978) 788-7754 MON-FRI 8 AM – 3:30 PM (978) 914-6226 EVENINGS FROM 6PM ON AND WEEKENDS APRIL 7, 2016 I joined Angie’s List and asked for a recommendation to have a bedroom rug installed. A.J.ROSE was highly recommended so I went to their store in Burlington and picked out a rug. They then sent someone over to measure the bedroom and the closet to install it. I paid 50% of the $1429.45 and the balance when the rug came in. It was scheduled to be installed March 12, 2016 between 8am and 10am. Jason called me the night before to verify the date and time. I waited till 11:15 that morning and then proceeded to call A.J.ROSE. I was told I was not on the list for installation that day. I told them everything was verified with Jason the night before and there had to be some mistake. They could not reach Jason and told me to call back in 30 minutes, which I did. They still could not get a hold of Jason and told me they would call me when they did. In the meantime everything was removed from my bedroom and the closet, except for the bed and 2 bureaus. I am 71 years old and had to do this on my own so to be told I wasn’t on the list wasn’t what I wanted to hear. Finally about 20 minutes later the installers arrived. They proceeded to go up to the bedroom and told me they did not have orders to install a new rug in the closet and didn’t have the rug to do it. I asked them to show me their paperwork which they did with no problem. The paperwork said they were to move a bed, 2 bureaus and 2 tables. The closet floor was to be cleared out by me. I asked them why I would have to clear the closet floor (which had a big wooded chest that I had to move) if the closet wasn’t to be done. I called A.J.ROSE and was told it was an error on their part and they would order the rug for the closet and install it as soon as possible. This Saturday April 2, 2016 they came to install it. There was not enough rug so they had to make a seam on the floor of the closet. The installers did a terrible job (the seam between the steps and the floor is very noticeable and is shedding pieces of rug, there are pieces of rug coming off the edge of the flat surface of the floor). When I refused to sign the paperwork, the installer got very rude. Why would I sign for a job I am not happy with? Monday April 4, 2016 I just got off the phone with Bill from A.J.ROSE and he is coming out to see the job they did 4/6/2016. He said sometimes a seam is noticeable because of some ridiculous reason he was giving me which I wasn’t paying much attention too. I am 71 years old and have has at least 8 rugs installed at different times in my life and never noticed the seam if there needed to be one.. I told him I am not satisfied with the way it came out and there should of never been a seem on the floor of the closet if it was measured correctly. This seam has nothing to do with the seam between the steps and the floor of the closet. This is a small closet and I want it done right. This is going to be 3 Saturdays that I have had to get up early and make sure the closet is empty. They finally set up a late afternoon appointment but when that day came they didn't show up because the installer had the wrong date written down. WHAT A NIGHTMARE. They did not even offer some sort of restitution for their mistakes and “my time”. In the end it is their loss because I also had them give me an estimate to replace my basement rug which is over 2 times the size and price of the bedroom one. I could not honestly recommend them to anyone because of how many times it took them to solve the problem and the fact they didn't even try to make restitution for their mistakes and my time.

This was the worst installation job ever. Over the decades I've had carpets installed several times and have never seen a worse job. The "installers" who obviously weren't trained tried to tell me that the track lines were there because the carpet had been rolled up and that the lines would go away. The story made no sense and months later the lines are still there and it is very noticeable where they pieced together 2 seams. After I called to complain ,they sent someone to look at it and he, too, said the lines would go away in time. He said if it wasn't gone in 2 months they'd come out and steam it and see if that would help. By the end of 2 months it was still there, the seam line looks worse than ever, but I couldn't bear the thought of them coming back into my house so I let the issue drop. Short of replacing that whole section of carpet and having it seamed by well trained workman, nothing is going to make it look acceptable. I'd never do business with A. J. Rose Carpet again. They're nice when selling but do not stand behind their workmanship.

Larry Feeny on the sales team gave us as much time as we needed to look at carpeting, take samples home, etc. and was very responsive to calls and e-mails. The installers came on the date and time stated and were very careful when removing our old carpet as well as bringing in and installing the new carpet. The only hitch in the entire process was that the carpeting we chose was not readily available, and the manufacturer (Karastan) didn't ship the carpet to A.J. Rose on the date they initially quoted. Delivery was delayed a week, which was frustrating because we had a tight schedule, but A.J. Rose scheduled installation on a Saturday in order to get the job done as quickly as possible. The carpeting looks great. Overall we were very pleased with the service we received.

From the minute we walked into the showroom in Saugus, MA through the installation in our home, everyone was courtesy, extremely helpful and very professional. Their product selection was outstanding and the pricing was very reasonable. The installers who came to our home were right on time and completed the install in the time they told me it would take. Having spent 30+ years in the construction industry, I can say without reservation that the installers are top notch. I would not hesitate to use AJ Rose in the future.

The sales person at AJ Rose was amazingly patient and helpful. We took samples home to view them in the environment that they would be installed in. That was very helpful. There was absolutely no pressure at any time. After selecting the material, Mitch came out to estimate the job. He is a true professional and clearly knew what he was doing. When the time came for the job, he arrived on time and did a perfect job. We would definitely use AJ Rose for flooring again and have Mitch do the work.

We shopped at the Natick store. It had been a long time (20 years) since we had purchased wall-to-wall carpets. The salesperson was very helpful, and even talked us into going with a less expensive grade of carpet than we were originally interested in. The selection available in the store was really good. We were able to take three carpet samples home, and they had no problem with us keeping them for two weeks. We made our selection and the carpet arrived after only two weeks. The installers showed up right on schedule and did a great job. It was an easy process, and we're really happy with the whole transaction.

I never got touse it before it expired Never used the service

The installer changed my scheduled installation date in the last week and was inflexible about makeup dates. He offered a makeup date that was 3 weeks out in order to force me to comply. This felt like coercion. AJ Rose outsources to the installer; my salesperson was sympathetic, but could do nothing to improve the situation. This company should have more installer options in order to offer flexibility. I'd planned other jobs around the scheduled install date; this disrupted everything. The installer changed my appointment four days in advance. In my opinion, he could have worked more hours on the three days prior in order to catch up and honor my appointment. Ultimately, it all worked out great for the installer; he didn't have to work late and forced me to change everything I'd planned at his convenience. I'm glad that the installer is so happy with the outcome.

They gave me ideas on removing stains. Asked them to go over one of the stains again and they were pleasant and got it done.