Richard is now permanently in our Rolodex. It's not easy finding someone who will repair a broken window anymore. We called Friday evening, Richard called back first thing Saturday and arranged to come later that morning. He did, made the repair, and cleaned everything up spotlessly. It's a very old door and couldn't have been an easy job. Richard's work, responsiveness, and professionalism were outstanding.
Description of Work: Richard replaced a broken window in a back exterior door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Lorraine S.
07/2008
5.0
replacement windows
+ -1 more
Great experience. Excellent customer service.
Description of Work: Basement window repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Elizabeth H.
07/2008
3.0
screen repair
+ -1 more
He was very responsive in the beginning; called me when the screens were ready but I was going to be out of town when he wanted to install them. I called many times to see when he could come by and install them and at first he seemed to have no idea what I was talking about, then the company making the screens had never placed the order so it took many calls and about two months to get them installed. He is a nice guy and works in the city but repeatedly calling someone so you can give them business is not a good use of my time.
Description of Work: I needed two screens made and installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0
$175
GISELA T.
06/2008
5.0
screen repair, replacement windows
+ 0 more
I called Dick because I had screens to replace. He came few hours later, took the screens and next day I got the repaired screens back and installed. Without charging he did also some smaller repairs on other windows and explained how I could clean the windows more easy. I was very pleased how everything was done. Professional, nice and fast. And a good price.
Description of Work: Window Installer Glass & Screen Repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$70
Daniel F.
06/2008
5.0
doors
+ -1 more
He had to come two different times for the doors. Very considerate. He got the job done very fast. I was very pleased with the service. He contracts through the local hardware store. He definitely knew what he was doing. He pointed out that one of my storm windows was on backward and that I should flip them around. He was very helpful.
Description of Work: He installed two screen storm doors for me in my home.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Linda L.
05/2008
5.0
replacement windows
+ -1 more
He was very personable and came over within 24 hours to view the greenhouse windows. He later called with a cost estimate which was reasonable. I called again in approximately 1 week as a piece had fallen out and I had taped cardboard to the hole, but the meteorologists were predicting rain in the next few days. He came 2 days later and fixed the windows well before the rain.
Description of Work: Service call and measured and installed 2 double-thick glass with gasket on greenhouse.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$200
FRANCES M.
05/2008
5.0
doors
+ -1 more
Richard returned my call promptly; told me exactly what the charge would be for the work. We schedule a time. He came and completed the work as scheduled. The door was installed to my satisfaction. He finished the job within a couple of hours just before the snowy period in January. Richard was pleasant, knowledgeable, and answered all of my questions even gave me helpful hints.
Description of Work: Replaced storm door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Brett R.
03/2008
5.0
replacement windows
+ -1 more
I called and left a message, within 2 hours I had received a call back. Mr. Santin was free that day and was able to come over if I were going to be home. He arrived within the time frame, had to go to a local supplier to get the parts. By mistake one of the parts was incorrect and he went to return it and get the correct part. The job finished completely, no mess, and very professional.
Description of Work: Two vinyl replacement windows needed new springs to be replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
BETTY W.
02/2008
5.0
replacement windows
+ -1 more
I wasn't there when he did the actual work but, I spoke with him on the phone and he's always been very polite and very professional. I would use him again.
Description of Work: He repaired 5 or 6 windows for me that weren't operating properly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$385
ARTHUR L.
02/2008
5.0
glass repair, replacement windows
+ 0 more
Richard is a rare find. It is very clear to me that he is an expert in this area. Our windows are not of a particularly fancy, expensive, or well known style. I had no idea what brand name they are. Richard knew right upon looking at them. Even more important, he knows where to get the parts that are needed for fixing them. This particular window was in our rental unit and Richard resolved the problem quickly for us. He then came back and repaired a broken glass pane in an exterior door. He performed a very professional repair. After that job was finished, I went around the house and brought down all the damaged screens in our windows. He repaired them all on the spot. They look like brand new. We look will definitely be using Richard's services again in the future.
Description of Work: The first thing Richard repaired was a double hung window that would not stay in the up position when opened. Second, he replaced the glass in two of our exterior doors. Third, he replaced 3 or 4 of our damaged window screens.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Piroska D.
09/2007
5.0
replacement windows
+ -1 more
The whole work went very fast. He gave me good advice, too, on how to maintain my windows.
Description of Work: I could not close my window. He came and fixed it and charged only for the trip.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20
JANETTE H.
09/2007
5.0
screen repair, replacement windows
+ 0 more
Richard did a great job. He was very professional, responded immediately to my calls, scheduling and completing the work in a timely manner that was convenient to me. He took all the broken screens and popped them back in the next day from the outside. He did this so that I wouldn't have to be home to meet him and to open the windows again. The broken window looks like new. I would definitely call him again.
Description of Work: Replaced one broken window pane and three ripped screens.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Kevin C.
09/2007
5.0
replacement windows
+ -1 more
Dick is a one-man operation who is worth waiting for. While we needed to make multiple phone calls to schedule the measurement and estimate, he was spot-on with the work. He arrived with two helpers and performed the replacement process (which was complicated by the age and settling of the building) in two days. His products were of higher quality than we expected, were installed perfectly, including the trim and stops which needed to be hand-cut for each window, and left our condominium in spotless condition afterwards. He is a humble and courteous man who knows his business and prides himself on his professionalism and attention to detail. We could not be more pleased with the outcome.
Description of Work: Replacement of ten custom-size double-hung thermal windows in our condominium, inclusive of new wood trim and stops.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$4,620
PAM W.
06/2007
2.0
glass repair, replacement windows
+ 0 more
Dick did not return my calls. I found Solo glass nearby in Allston, and they cut me a piece of plexiglass on the spot and will come to measure for a new window 2 hours later. I could not make that time but will meet them tomorrow morning.
Description of Work: I have a broken window and called Dick. He has done work for me previously. He called me back the next day and we set up a time for me to drop it off. Unfortunately, the window does not come out unless I take out the whole frame. Now I need a piece of glass and repair it in the frame.
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
2.0
$40
JANNA H.
05/2007
5.0
replacement windows
+ -1 more
Although we were very satisfied with the quality of the work that Richard did, we had to call him twice in order to get him to take away some of the material he left behind. We didn t mind though as he was quite responsive otherwise. He did clean up well and we liked the price he charged us.
Description of Work: He fixed two standard sized broken window panes, fixed the runners on three storm windows and removed an old double pane window and replaced it. He threw away all the old material and took it with him.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$270
JAMES R.
02/2007
5.0
replacement windows
+ -1 more
He was extremely friendly and professional. He responded quickly to our first phone call, arrived on schedule, and explained how to fix our window problems. He did all this without charging us a penny.
Description of Work: Mr. Santin checked several windows and explained why they were so drafty and how we could easily correct the problem.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
RITA S.
01/2007
2.0
screen repair, replacement windows
+ 0 more
Dick missed our first appointment without calling due to a family emergency. I called to reschedule, and he nearly missed the second appointment as well (this one he just forgot about). The screen and plexiglass repair was well done, but it took much longer than expected to have the work completed. He came by when I was not home to return the repaired screens, and to my surprise he did not reinstall the screen door which was left off to the side, not on its hinges. As for the caulked window, I needed to get up on the ladder myself to wipe down the excess caulk in order for it to be a clean line. Also, the final bill was somewhat of a surprise since he did not leave me with an estimate.
Description of Work: He replaced several screens on our outdoor porch, as well as a plexiglass/safety glass winter screen. He also caulked up one exterior window to plug a small leak.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$245
DOUG T.
01/2007
5.0
screen repair
+ -1 more
I called him, told him what I had, and he gave me a price over the phone. Dick does not travel to your home free of charge. There's a $25 fee. I was planning to drop them off anyway. I was very happy with the quality of the work and wouldn't hesitate to use him again. However, make sure of when your screens will be done. The turnaround was only a couple of days, but he told me they'd be ready on a Thursday afternoon and that he'd leave them in the hallway for me because he'd be out. I drove by even though I was on a tight schedule. He'd forgotten to do them, so I had to go back again the next day. It seemed like an honest oversight. He did stick to his estimated price, and I'd use him again. ($15 a screen)
Description of Work: Dick repaired nine window screens for us. They had been clawed by the previous homeowners' cats.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$135
YOLANDA C.
01/2007
2.0
replacement windows
+ -1 more
I ended up selecting another company recommended by Angie's list members.
Description of Work: I'm not sure what happened, but I called Dick to request a window estimate. He seemed to have a bit of an attitude, had little time to answer my questions, and told me he would call me back to schedule an estimate. He never did. I was disappointed considering his ratings have been so positive. Maybe it was a bad time to call, who knows. I did call a week or 2 before the holidays?
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
ISABELLE R.
12/2006
5.0
replacement windows
+ -1 more
I called Richard Santin to fix a couple of windows that were no longer opening/closing properly due to broken parts. Richard diagnosed the problems very easily, and, even though we couldn't identify the manufacturer, he was able to order replacement parts. He also identified a problem with all of our windows - namely that they had not been properly insulated/sealed from the outside. There was a gap under all our windows that should have been stuffed with insulation and caulked at the time they were installed. Richard fixed this problem for us as well. I highly recommend Richard for any window work (repair or replacement).
Description of Work: Replaced broken parts on several windows and insulated (sealed) the exterior of ten windows in our condo.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
CLAIRE M.
10/2006
5.0
replacement windows
+ -1 more
He is an excellent window specialist, responds immediately and very personable. He prompt and professional.
Description of Work: He repaired a broken basement window.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
DAIN P.
10/2006
1.0
replacement windows
+ -1 more
Trying to work with Dick was very frustrating and disappointing. We read his reviews and, despite reports that he did not return phone calls, decided to try him because many people who worked with him liked his work and him. But, it was worse than we expected. We found several contractors on the list did not do casement window repairs, so we were pretty much stuck with Dick. He called in sick just before his first scheduled visit to our home (after several calls), then it took several weeks before he responded again. Finally, after I left a message asking him to let me know if he wasn't interested in the job, he called and made an appointment. He came, looked at what needed to be done and said he would be back to us to fix it. Then the unreturned calls again. We finally found someone else to do the work. In all, this was about a six week process with Dick. I would not try to work with him again.
Description of Work: Repairing an Anderson casement window.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
SABINA S.
10/2006
5.0
screen repair, replacement windows, doors
+ 1 more
Dick returned my call quickly and came by to give an estimate after a few days. He came back and worked on a Sunday because it was the only day that worked for me. He was very nice, very professional and completed his job quickly. I would definitely hire him again.
Description of Work: Dick fixed 7 vinyl replacement windows and replaced two screens. He also fixed a storm door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$236
DEBORAH P.
10/2006
4.0
replacement windows, doors
+ 0 more
It took a long time but I got good products that were installed with minimal problems. As other people have noted, Mr. Santin is extremely busy. Not only does it take a while for him to return calls and visit to measure, but he did get confused about when I'd be home/not home. He came when I was not there and did not correctly measure the windows (from the outside). When the windows came in and he realized the error, he did not attempt to pass on the cost to me. He was very professional about it and special ordered the correct windows. I am pleased with the final product and installation, although it took awhile to get there! He is a very nice, conscientious person who tries his best to deliver quality services.
Description of Work: Storm windows and door.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$700
LYDIA B.
10/2006
5.0
replacement windows, doors
+ 0 more
I got Dick on the phone right away. He let me know that he does not service Velux windows but helped me locate the appropriate person to call at Velux itself to have a trained serviceman come out. He was interested in my door project but advised me to have the person who works on my window take a look at the door first rather than have two people come for the two issues. I appreciated his forthrightness throughout the conversation and was a little disappointed him he wasn't able to service my window and door. I will definitely call him in the future should the need arise.
Description of Work: They called to inquire about fixing a slider door and a installing a new Velux window pane.
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Service Categories
Windows,
Screen repair,
Doors,
Glass and Mirrors,
Egress Windows,
Skylights
FAQ
Richard Santin is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: Closed
Yes, Richard Santin offers free project estimates.
No, Richard Santin does not offer eco-friendly accreditations.
No, Richard Santin does not offer a senior discount.
No, Richard Santin does not offer emergency services.
No, Richard Santin does not offer warranties.
Richard Santin offers the following services: Thermal Windows. Exterior Door - Repair & Installation. Screen Repair. Glass & Mirrors. Skylights.