Papalia Home Services

Plumbing, Heating and Air Conditioning, Water Heaters,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Papalia Home Services is a company focused on customer satisfaction. Customer service, extensive training, and follow through are where we excel. We have received numerous awards acknowledging our excellent customer service and care for our customer's most valued possession, their home. We are a Trane Comfort Specialist, Mitsubishi Diamond Elite Dealer and Navien Service Specialist which requires us to maintain high standards for the customer's experience. Papalia's employees are dedicated to greatness and we strive for improvement daily. Thank you for considering Papalia Home Services.

Business highlights

35 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered

Services we offer

On-staff Electrician. Water Heater Replacements. Boilers. Frozen Pipe Repairs & Prevention. Heating & Air Conditioning Systems. Water Filtration. Indoor Air Quality. Ductless Air Conditioning. Heat Pump Systems. Drain Cleaning. Pipe lining. Video Inspections. Gas Piping. HVAC. HVAC Service. Generators.

Services we don't offer

Duct Cleaning

Amenities

Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available


Photos of past projects

Reviews

4.5893 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
15%
3
7%
2
4%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
3.9
professionalism
4.7
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 826-850 of 893 reviews

Susan M.
10/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Took toilet off & checked for leaks. Not leaking now😊 too much $, good service!

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$305

stephan M.
09/2014
4.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nagarjuna B.
09/2014
4.0
plumbing
  + -1 more
unknown
Description of Work: I purchased a deal for $160 for $200 worth of plumbing service and materials. They were really expensive.
Rating CategoryRating out of 5
Yes, I recommend this pro

Frank U.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Ac repair. Quick, professional, great quality.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Rina M.
09/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: They fixed our toilet. Professional, Knowledgable, Easy to Work with.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

allan S.
09/2014
4.0
plumbing
  + -1 more
unknown
Description of Work: Replaced defective toilet

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$250

Samuel E.
09/2014
5.0
plumbing, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: The plumbers arrived within their stated time, and were very professional. I had them replace a kitchen faucet (one I bought), and also do some troubleshooting on our heating system. There were two of them, which made everything go very smoothly and quickly. Our (very old) heating system took a long time to heat up, and I used the opportunity to ask several other questions about plumbing matters in our house, as we had just bought it. They were very happy to talk to me about all of these, and the added knowledge was well worth the expense. I look forward to using them in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Kathleen W.
09/2014
5.0
plumbing
  + -1 more
Fine.
Description of Work: fix toilet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Nancy B.
08/2014
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: The hot water heater in the small crawl space above my office was not providing hot water. The plumber figured out the several electrical elements that needed to be replaced and did that. I fortunately had a tall ladder for him to get up into the crawl space which made it unnecessary for him to drive many miles back to his company to get a long enough ladder. My only complaint is that it seems like it would be a good idea to have a long ladder on the truck for such situations, especially as I think I mentioned, when setting up the visit, that the crawl space was up high and a pain to get to (and to fit into). He did, however, not complain about the difficulty of working in the tight space on a warm day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$580

MICHAEL W.
08/2014
3.0
plumbing, heating & air conditioning/hvac
  + 0 more
.
Description of Work: They tried to convince me that I needed a new furnace when I did not.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$255

Response from Papalia Home Services
We were at this customers house almost 1 year ago for a no heat call. Our technician discussed the options and gave the owner a very reasonable quote to replace the furnace. There was no charge. Many of the furnaces have been replaced or need to be replaced in that area because of their age. If the owner had the old unit fixed by someone else and it is still working, it is on borrowed time. I do not see any records for why we did not also give the customer a quote to repair the old unit. There was definitely a discussion about it. I prefer my technicians to document more detail in the paperwork, for example: did not quote to repair the unit because of "X" reason. I will reiterate this with the company and the technicians. Thank you, Jim P.

Zishan W.
08/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Lewis Bushie B.
07/2014
5.0
plumbing
  + -1 more
unknown
Rating CategoryRating out of 5
Yes, I recommend this pro

Diana M.
07/2014
5.0
plumbing, heating & air conditioning/hvac
  + 0 more
great. no issues
Description of Work: install a new central AC condenser

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,900

Mark M.
07/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

June C.
06/2014
5.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: They cleared a grease clog in kitchen sink, Technician was excellent, professional, gave me |a price up front, and did the job | |the reason I would not use them again is that I felt the price was very high, really high, for |a job that took about an hour,

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$360

daniel W.
06/2014
4.0
plumbing
  + -1 more
unknown
Description of Work: Fixed loose food waste disposer, had come loose due to shoddy parts from manufacturer.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Keith R.
06/2014
4.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anne N.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Just did an estimate, no work has been done yet. But the estimate was professionally done.
Rating CategoryRating out of 5

Lori K.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: We have used Papalia a few times, most recently late last calendar year. We had them install an outdoor facet. They tapped the hot water line so we could use it for our ice rink. | |They did a great job. They came when they said they would. They were very professional. They used high quality materials/components. | |They are not the least expensive, but they are very good.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Michael S.
06/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

jeffrey C.
06/2014
3.0
plumbing, heating & air conditioning/hvac
  + 0 more
.
Description of Work: I asked if they serviced Buderus oil burners. They sent a technician out that had never worked on a Buderus oil burner before. He called Buderus for help. He really did not fix the problem, which led me to call an oil company to service it. So I had to pay twice.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
3.0

$210

Response from Papalia Home Services
It is our goal to treat every customer with excellent service and give fair pricing. Our dispatchers are trained in asking the right questions to maximize efficiency but we may have failed in this case if the owner told us he wanted the burner serviced but I believe it was a basic "no heat call". Papalia P&H is a Buderus service rep. When it comes to oil boilers there can be confusion because most plumbing and heating companies do not service oil burners, but everything else pertaining to the boiler: controls, circulators, and other mechanical components. A certified oil burner technician would be the right service company to call on for any failed oil burner or if it is due for annual service. The customer called in October of 2014 and there was a charge for $143. The technician found the heating system not operating but no error codes. We called Buderus tech support to verify there was no error codes and it was confirmed, there was no error codes. We did not have to re-set the burner which would have meant the burner failed. We only had to adjust a setting with the Buderus control. The burner fired up and we have heard of no further problems with this unit until now - 8 months later. I am always willing to talk to a customer if they feel they have not been treated fairly. I would appreciate that the homeowner call me if I am missing the mark on this situation. Sincerely, Jim Papalia, President

Lesli W.
05/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Holli J.
05/2014
5.0
plumbing, drain cleaning
  + 0 more
.
Description of Work: I've used them several times for plumbing and drain cleaning projects because their office is nearby. They are professional, very fastidious in their preparation and cleanup, prompt, easy to work with, and get the job done quickly. However, they are expensive compared to other plumbers in the area.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Peter S.
05/2014
5.0
plumbing, drain cleaning, appliance repair
  + 1 more
.
Description of Work: Snaked drain (charged 200+ which seemed excessive for 5 minutes), screwed dishwasher to cabinet, all in all very satisfied.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Elizabeth M.
05/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced outdoor faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Contact information

1220 Liberty Square Rd, Boxborough, MA 01719

http://www.papaliaplumbing.com

Service hours

Sunday:
8:30 AM - 1:00 PM
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:30 AM - 1:00 PM


Licensing

Bonded

Insured

Licensed*

Trade License Number
11628
Trade License Locale
MA
Trade License Authority
Massachusetts Board of State Examiners of Plumbers and Gas Fitters
Trade License Expiration
05/01/2022

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Water Heaters,
Drain Cleaning,
Appliance Repair,
Handyman Services,
Kitchen and Bath Remodeling,
Sewer Cleaning,
Natural Gas Lines,
Fireplaces,
Electrical,
Drain Pipe Installation

FAQ

Papalia Home Services is currently rated 4.6 overall out of 5.

Sunday: 8:30 AM - 1:00 PM

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:30 AM - 1:00 PM

Papalia Home Services accepts the following forms of payment: Check,CreditCard,Financing Available
No, Papalia Home Services does not offer free project estimates.
Yes, Papalia Home Services offers eco-friendly accreditations.
No, Papalia Home Services does not offer a senior discount.
Yes, Papalia Home Services offers emergency services.
No, Papalia Home Services does not offer warranties.
Papalia Home Services offers the following services: On-staff Electrician. Water Heater Replacements. Boilers. Frozen Pipe Repairs & Prevention. Heating & Air Conditioning Systems. Water Filtration. Indoor Air Quality. Ductless Air Conditioning. Heat Pump Systems. Drain Cleaning. Pipe lining. Video Inspections. Gas Piping. HVAC. HVAC Service. Generators.
Duct Cleaning

Contact information

1220 Liberty Square Rd, Boxborough, MA 01719

http://www.papaliaplumbing.com

Service hours

Sunday:
8:30 AM - 1:00 PM
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:30 AM - 1:00 PM