Papalia Home Services

Plumbing, Heating and Air Conditioning, Water Heaters,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Papalia Home Services is a company focused on customer satisfaction. Customer service, extensive training, and follow through are where we excel. We have received numerous awards acknowledging our excellent customer service and care for our customer's most valued possession, their home. We are a Trane Comfort Specialist, Mitsubishi Diamond Elite Dealer and Navien Service Specialist which requires us to maintain high standards for the customer's experience. Papalia's employees are dedicated to greatness and we strive for improvement daily. Thank you for considering Papalia Home Services.

Business highlights

35 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered

Services we offer

On-staff Electrician. Water Heater Replacements. Boilers. Frozen Pipe Repairs & Prevention. Heating & Air Conditioning Systems. Water Filtration. Indoor Air Quality. Ductless Air Conditioning. Heat Pump Systems. Drain Cleaning. Pipe lining. Video Inspections. Gas Piping. HVAC. HVAC Service. Generators.

Services we don't offer

Duct Cleaning

Amenities

Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available


Photos of past projects

Reviews

4.5893 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
15%
3
7%
2
4%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
3.9
professionalism
4.7
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 801-825 of 893 reviews

William A.
09/2015
3.0
plumbing
  + -1 more
unknown
Description of Work: Repaired piping under kitchen sink. Work was good. Price was outrageous.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$450

sandra B.
07/2015
4.0
plumbing
  + -1 more
.
Description of Work: Service was fine but the serviceman was a bit condescending. The work however was fine and was completed on-time. The final cost was significantly more than the Deal.
Rating CategoryRating out of 5

Gary W.
07/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: Great! My gas fired boiler was not working. Fortunately the weather was not really cold so they were able to come out the next day. The texhixian explained up front that there two likely causes for the trouble. He gave up front estimates for both, then inspected the boiler and explained which of the two potential issues was the problem. In this case the problem was less expensive of a repair than the other potential issue which would have cost $600.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Elise W.
07/2015
5.0
appliance repair, plumbing
  + 0 more
unknown
Description of Work: Inspected my washer hookups and set up. Provided valuable information on how to save money while also making sure my washer was properly hooked up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Ashwini A.
06/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Janis S.
06/2015
3.0
plumbing
  + -1 more
unknown
Description of Work: adjusted leak in faucet , toilet and shower head. |The work was satisfactory but I felt that the price was too high for the time spent and the work done

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$1,000

kathleen M.
06/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: Fixed my air conditioners. Very professional. It was a rainy day and they even wore shoe covers so as not to muddy up my floor. excellent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49.99

RICH F.
06/2015
3.0
plumbing
  + -1 more
I don't have any.
Description of Work: He quoted on doing some items.
Rating CategoryRating out of 5

Response from Papalia Home Services
We reached out to the homeowner becasue we have no history of ever going to his house or doing any work, no response. We double checked the date and surrounding days he said we were there and we found no evidence that he called, or we went to the home.

Claudia G.
05/2015
4.0
plumbing
  + -1 more
unknown
Rating CategoryRating out of 5
$13,000

Sandra K.
04/2015
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$400

Michael L.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
Oh it was great.
Description of Work: They installed a humidifier on my furnace. They came in, they added it, we had an initial issue where the centers were put in a place that was too close to it and it wasn't working but they came back as soon as they could and fixed it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$695

Karen S.
04/2015
5.0
appliance repair, plumbing
  + 0 more
unknown
Description of Work: Installed a new dishwasher and checked plumbing in all the bathrooms for leaks. Did a thorough excellent job. Waited for actual dishwasher delivery which was an hour late due to the truck breaking down en route to my home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Ronald Z.
03/2015
3.0
plumbing
  + -1 more
did not receive services
Description of Work: was not available for our area
Rating CategoryRating out of 5
$495

Jayne B.
02/2015
5.0
plumbing
  + -1 more
They were really good.
Description of Work: They repaired a leaking pipe.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Lois M.
02/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: The last contact was an annual checkup of my plumbing. The man arrived promptly and went through the whole house, tightening one fixture that I had installed and hadn't gotten tight enough, and informed me that I would need new shut-off valves for the kitchen sink if I ever wanted to change the faucet, but it would be fine until then. I signed up for another year's service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$250

Michael F.
01/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced (broken) mixer value in shower, replaced leaking values in three faucets. Went smoothly and quickly; only complaint is cost; it's kinda hard to pay out that kinda money when the repairs go so seemingly quickly. But they know what they are doing, so they make it look way too easy. We've always been very happy with their work.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Aaron G.
01/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Howard T.
12/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Our shower started leaking and turned into a torrent of water that could not be turned off. Our usual plumber could not get to us for several days and several others were backlogged as well. Papalia came out the next day. They were on time, quick and efficient. My only complaint would be that they are not cheap. But when you're in a bind like we were it's worth it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Kristopher L.
11/2014
4.0
plumbing
  + -1 more
Work was done on time.
Description of Work: Installed a shutoff valve

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$340

Response from Papalia Home Services
I agree with the customer there should have been a reduction in cost because it took an unusually short amount of time to make this certain repair. We will discount the job and send the customer the balance. We apologize for the poor decision and will continue to try to make every Papalia customer happy with our workmanship, pricing, customer service and follow thru. Thank you, Jim Papalia

Yan X.
10/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced one circulator and re-soldered a heat pipe. Jobs were well done. The circulator costs more than what on the web. This price includes a dispatch fee around $50.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$840

Matthew Dombroski D.
10/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Had an emergency water leak in the main in my basement. Only plumber I could find that would come out on a Friday night. Showed up bery. Late but in their defense the guy got caught on another emergency and they did not have their usual backup on. Dia a great job fixing the leak very quickly. Only complaint is they price by the job not by the hour. He was here about 1 hour, cost $485 plus the emergency call of $150

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$637

James F.
10/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: I had a frozen pipe which was leaking water into my dining room and into the garage underneath that room. I called Papalia and they came right out and fixed the issue. Very professional.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Andrew M.
10/2014
4.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: Replaced a shower diverter valve; augured a slow line. Went fine; work was very good. I found it to be expensive but I was willing to pay for reliability.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Claud K.
10/2014
3.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
value
2.0
professionalism
5.0


Paula T.
10/2014
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: In addition to a minor plumbing job, I had requested an estimate to replace the hot water tank since it is gettting old. Papalia's plumber inspected the tank and said that it did not need to be replaced yet. Thanks for the professional opinion and putting the customer (and not sales) first!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Contact information

1220 Liberty Square Rd, Boxborough, MA 01719

http://www.papaliaplumbing.com

Service hours

Sunday:
8:30 AM - 1:00 PM
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:30 AM - 1:00 PM


Licensing

Bonded

Insured

Licensed*

Trade License Number
11628
Trade License Locale
MA
Trade License Authority
Massachusetts Board of State Examiners of Plumbers and Gas Fitters
Trade License Expiration
05/01/2022

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Water Heaters,
Drain Cleaning,
Appliance Repair,
Handyman Services,
Kitchen and Bath Remodeling,
Sewer Cleaning,
Natural Gas Lines,
Fireplaces,
Electrical,
Drain Pipe Installation

FAQ

Papalia Home Services is currently rated 4.6 overall out of 5.

Sunday: 8:30 AM - 1:00 PM

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:30 AM - 1:00 PM

Papalia Home Services accepts the following forms of payment: Check,CreditCard,Financing Available
No, Papalia Home Services does not offer free project estimates.
Yes, Papalia Home Services offers eco-friendly accreditations.
No, Papalia Home Services does not offer a senior discount.
Yes, Papalia Home Services offers emergency services.
No, Papalia Home Services does not offer warranties.
Papalia Home Services offers the following services: On-staff Electrician. Water Heater Replacements. Boilers. Frozen Pipe Repairs & Prevention. Heating & Air Conditioning Systems. Water Filtration. Indoor Air Quality. Ductless Air Conditioning. Heat Pump Systems. Drain Cleaning. Pipe lining. Video Inspections. Gas Piping. HVAC. HVAC Service. Generators.
Duct Cleaning

Contact information

1220 Liberty Square Rd, Boxborough, MA 01719

http://www.papaliaplumbing.com

Service hours

Sunday:
8:30 AM - 1:00 PM
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:30 AM - 1:00 PM