Papalia Home Services is a company focused on customer satisfaction. Customer service, extensive training, and follow through are where we excel. We have received numerous awards acknowledging our excellent customer service and care for our customer's most valued possession, their home. We are a Trane Comfort Specialist, Mitsubishi Diamond Elite Dealer and Navien Service Specialist which requires us to maintain high standards for the customer's experience. Papalia's employees are dedicated to greatness and we strive for improvement daily. Thank you for considering Papalia Home Services.
Business highlights
34 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered
Services we offer
On-staff Electrician. Water Heater Replacements. Boilers. Frozen Pipe Repairs & Prevention. Heating & Air Conditioning Systems. Water Filtration. Indoor Air Quality. Ductless Air Conditioning. Heat Pump Systems. Drain Cleaning. Pipe lining. Video Inspections. Gas Piping. HVAC. HVAC Service. Generators.
It went very well!!! The cost below may seem high but they had to do a bunch of work in my basement to get access to the outdoor pipe.
Description of Work: I needed a frost free outdoor faucet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Steve C.
12/2018
5.0
plumbing, water heater repair
+ 0 more
Installed water tank and expansion tank. Very professional, showed up when expected.
Description of Work: replace water heater and expansion tank
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Aboo V.
12/2018
1.0
plumbing
+ -1 more
Do not recommend them. Paid $79 call out fee to know they can’t fix it immediately and that too for a very expensive quote ($500+) than I got from anyone else for free. Not a tough job by any means. The leaky pipe is exposed and fully accessible with no restrictions.
Description of Work: A small dripping leak in basement. On a vertical pipe fully access and exposed.
Rating Category
Rating out of 5
value
1.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
$79
Response from Papalia Home Services
The pipe leaking was plastic CPVC water pipe. We planned on replacing the plastic pipe in that area including an outside faucet and inside shut-off. The price for that was $433.73 with a dispatch fee. The owner had received 2 prices before we arrived. I am not sure what was included in the other quotes.
Angel G.
11/2018
5.0
heating & air conditioning/hvac, plumbing, water heater repair
+ 1 more
Everyone at Papalia is professional, courteous and attentive, from the sales person, to the manager, plumber, scheduling person, etc. The sales person responded to my many emails and questions before I engaged them. The manager and sales person came a week before the work started to inspect the area and respond to any concerns I had. When the plumbers arrived to perform the work, they took care of all the requests I had asked for before. They were very organized and they cleaned after them everyday. Work was performed exactly as expected. I could not be more pleased with their service.
Description of Work: Replace old boiler and water heater with a new high efficiency combination system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Alex V.
10/2018
2.0
plumbing
+ -1 more
This place wants to charge almost $80.00 dollars for some one just to come by and see what needs to be done! Hey its not landing man on mars, its changing water heater that I presume you have done hundreds of times.
Description of Work: Water heater replacement
Rating Category
Rating out of 5
David M.
10/2018
5.0
plumbing
+ -1 more
We didn't use them all we did was get a quote.
Description of Work: A toilet installation
Rating Category
Rating out of 5
JoAnne and Lionel F.
09/2018
2.0
plumbing
+ -1 more
They did a fine job and were very professional. They were on time. However they charged me $400 and it only took him 10 minutes to do the job.
Description of Work: They unplugged a garbage disposal.
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from Papalia Home Services
Thank you for expressing your concern, I will looking into this and get back to you soon.
Timothy O.
08/2018
5.0
plumbing
+ -1 more
Our plumber (Corey?) arrived on time (maybe even early), did both jobs efficiently, and explained to us what he did, including the problems he encountered. On the water filter valve, he identified a separate potential problem with the well, and recommended we call our pump company. With the toilet, he pointed out the old toilet had been glued to the floor with silicon, and asked if he wanted to continue even though it might damage the tile to remove it. We said to go ahead. Three tiles cracked; he reduced the bill (taking off the initial visit charge) to compensate for the damage (even though it was unavoidable). He was friendly, polite, and professional.
Description of Work: Replacement of backstop valve on water filter; installation of new toilet
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$510
Frank C.
08/2018
5.0
plumbing
+ -1 more
Did a fine job but price too expensive.
Description of Work: Replace spiget
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$444
Frank C.
08/2018
5.0
plumbing
+ -1 more
Great job, professional and courteous
Description of Work: Pipe leak other plumbing related adjustments
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeannette V.
07/2018
5.0
plumbing
+ -1 more
Excellent! Incredibly flexible! I had to change appointments a couple of times and Papalia just rolled with it. They are very responsive and did a great job keeping me up to date on who the plumber was and when to expect him. It can be difficult finding good, reliable, responsive, polite, professional services, but Papalia doesn't disappoint. I'm going to have them back to do electrical work next.
Description of Work: Moving radiators, disconnecting/connecting gas dryer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Denise S.
07/2018
1.0
plumbing
+ -1 more
My 83-year old Dad needed a plumber to fix a leaking pipe from a bathroom. My Dad had already turned the water off to stop the leaking from the bathroom and told the plumber exactly where the problem was. It took Papalia Plumbing 1 hour and a small amount of copper pipe to fix the leak; however, Papalia charged my Dad $770! My Dad regrets accepting this crazy expensive quote from Papalia and we'll never use this plumber again. Papalia took advantage of my 83-year old Dad who couldn't wait any longer to get this plumbing fix done!
Description of Work: Fixed a leaking pipe from a bathroom
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$770
Response from Papalia Home Services
[Member Name Removed] Update: A Papalia Manager talked to [Member Name Removed] and was able to address her concerns and came to a satisfactory outcome.
Enoch H.
07/2018
5.0
heating & air conditioning/hvac
+ -1 more
Like clockwork. John arrived in the time window with a huge truck, which allowed him to diagnose and perform the repair in less than an hour. The cost for part and labor was quoted up front, so there are no surprises. Note that a dispatch fee does apply.
Description of Work: AC condenser service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Steve C.
07/2018
5.0
plumbing
+ -1 more
Corey P from Papalia was very professional and friendly. We had a lot of work that needed to be done after tenant left. Everything was done exactly as requested and in a timely manner. We would highly recommend them
Description of Work: install kitchen faucet and dishwasher, gas stove, toilet and bathroom faucet
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
James P.
07/2018
5.0
plumbing
+ -1 more
Very well. They were efficient and clean. Very happy.
Description of Work: Change out of kitchen faucet and adding a water line to the refrigerator ice maker
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Liza R.
07/2018
5.0
heating & air conditioning/hvac
+ -1 more
The register was successfully reattached to the vent. They also confirmed that the drain pan was set up properly.
Description of Work: We needed a boot in the bathroom to be attached to the ceiling/vent. We also needed to make sure that the AC drain pan was setup properly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Michael R.
06/2018
4.0
water heater repair
+ -1 more
Went well, longest wait was parts had to be ordered.
Description of Work: Fix hot water heater
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Craig B.
06/2018
5.0
heating & air conditioning/hvac
+ -1 more
They didn't have the motor in stock, but were able to get it overnight and install it the next day.
Description of Work: Our furnace stopped working. It needed a new motor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Adrien B.
06/2018
5.0
plumbing
+ -1 more
We had Pappalia do some plumbing work, including an inspection of our steam heating pipes prior to putting our home on the market. They were professional and the work done was more than satisfactory - we would have loved to have hired them to do some plumbing remodeling in our new condo, but we are now out of their service area.
Description of Work: Plumbing updates
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chris D.
06/2018
2.0
plumbing, water heater repair
+ 0 more
Called to inquire about getting a new water heater put in my home. Scheduled time for a tech to come check it out and give me an estimate. Not until after I scheduled and got a confirmation, did I realize that I was going to be charged $90 for the estimate. I had plenty of people willing to come and check it out without charging me. They might be good, but charging almost $100 for an estimate, no thanks.
Description of Work: Water Heater Replacement
Rating Category
Rating out of 5
value
2.0
responsiveness
4.0
Response from Papalia Home Services
[Member Name Removed] Thank you for reaching out to us. Dispatch fee of $79 is to get a licensed plumber with his fully stocked truck to you home. Which means that they have everything they need to complete a job, including a water heater. We also inform all customers when calling to book an appointment of how we work; fee, courtesy call and payment options. Thank you Robin
LINDA P.
06/2018
3.0
plumbing
+ -1 more
The tech replaced the handle.However the cost was much too high. I could have bought a new toilet for what I paid.I would have but It was a repair that couldn't wait.
Description of Work: The handle on the toilet snapped off and had to be replaced.
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
$294
Joan D.
06/2018
5.0
plumbing
+ -1 more
Great, very prompt and professional work.
Description of Work: Replace tub spout and relocate outside garden hose line.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jennifer H.
06/2018
5.0
heating & air conditioning/hvac
+ -1 more
Great! I had another company out prior to Papalia and they wanted to charge a lot of money to add an additional return. Another solution (the one Papalia provided) was changing the system settings which solved the noise issue and still cooled our house. The other piece was an emergency cut off that was as advised to be installed as our unit is on the 3rd floor and if the system leaked it could mean serious damage to the ceiling of our 2nd floor. I appreciated Branden being an honest professional and he was willing to explain things to me. I couldn’t get a breakdown of the cost from the other company which seems shady to me. As far as Papalia goes I was pleased with the service quality and price.
Description of Work: 2nd opinion on “humming” sound and emergency drain pan switch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$489
Bill T.
06/2018
2.0
drain cleaning
+ -1 more
It was a waste of time and money. Papalia was one of three plumbing/drain service companies I called to price a job of clearing sink drain clogs in our two bathrooms. Unlike others, they insisted they could not estimate the cost of the job until they came out to have a look. For this visit, they charge a $50 dispatch fee. That fee was charged whether or not I hired them. I reluctantly agreed to the terms. The office and technician were professional. Their pricing model is rediculous. I described my problem to their technician. He poked at some icons on his tablet and came up with a price for the service. He gave me a price of around $350 to clear one drain. The second one would be additional money. There is no way he had to come to my house and charge me $50 to price this work. Their rate was twice what I ended up paying from another provider. I paid him the $50 dispatch fee and sent him on his way. Perhaps they figure a homeowner will pay the inflated rate for service if they are already paying the dispatch fee. Perhaps these guys are good at more complex plumbing projects. Either was, their business/pricing model does not scale down to a simple drain snaking project. I do not recomend Papalia Plumbing Services for drain clearning. I won't consider them for any pumbing work. Check their competitors before committing to their rates.
Description of Work: Clear clogged vanity sink drains
Rating Category
Rating out of 5
value
1.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0
Response from Papalia Home Services
[Member Name Removed] Thank you very much for let [Member Information Removed] know your concerns. We are willing to refund your dispatch fee of $49.00 for the inconvenience. Please just let me know that you want [Member Information Removed] to move with the refund and I will have our accountant process. Robin
Fernando F.
06/2018
5.0
heating & air conditioning/hvac
+ -1 more
The installation went well, on time and I am very satisfied with the new Heating and Cooling System. The system is running very well and we are looking forward to enjoy it for many seasons to come. Thank you Papalia Home Services.
Description of Work: Replace old Heating and Cooling System.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Heating and Air Conditioning,
Water Heaters,
Drain Cleaning,
Appliance Repair,
Handyman Services,
Kitchen and Bath Remodeling,
Sewer Cleaning,
Natural Gas Lines,
Fireplaces,
Electrical,
Drain Pipe Installation
FAQ
Papalia Home Services is currently rated 4.6 overall out of 5.
Sunday: 8:30 AM - 1:00 PM
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 8:30 AM - 1:00 PM
Papalia Home Services accepts the following forms of payment: Check,Financing Available
No, Papalia Home Services does not offer free project estimates.
Yes, Papalia Home Services offers eco-friendly accreditations.
No, Papalia Home Services does not offer a senior discount.
Yes, Papalia Home Services offers emergency services.
No, Papalia Home Services does not offer warranties.
Papalia Home Services offers the following services: On-staff Electrician. Water Heater Replacements. Boilers. Frozen Pipe Repairs & Prevention. Heating & Air Conditioning Systems. Water Filtration. Indoor Air Quality. Ductless Air Conditioning. Heat Pump Systems. Drain Cleaning. Pipe lining. Video Inspections. Gas Piping. HVAC. HVAC Service. Generators.