Papalia Home Services

Great! I would definitely hire again.

As it has each year, everything was done professionally, completely, and efficiently. All questions were answered.

As always, Papalia's service is prompt, professional, and reasonably priced. Whether it's annual maintenance or an issue that has arisen, they never fail to provide high quality, responsive service and never try to "up-sell" products or services. We have used Papalia exclusively for all our plumbing and heating needs for over 7 years.

they called back and set up an appointment. I have to buy their coupon online to use their special rate, which I did. And everything works out

they arrived in time and job was well done

They are VERY expensive! They charge $50 just to come from Acton to Concord to give an estimate. We supplied the new faucet, so all he had to do was install it. He also found & replaced a cracked plastic connector to the disposal drain, and replaced the two shutoff valves which he said were corroded and in danger of leaking. We ended up paying about $600 for a 90-minute visit. Next time we'll shop around.

It went great, on time and done as promised.

They told me about a $200 up charge for emergency service which I agreed to but the problem I had was with the $450 standard price to replace the U shaped part of the drain.

The experience as always was excellent. I called yesterday and the technician was here first thing in the à.m. He, like all his colleagues, was extremely polite, and meticulous. I have used Papalia for years and love them.

This is a very lousy company with incompetent staff. Their charges are unfair and they have no clue what they are doing.

I like to give them A++. First of all it's a complicated project, pull the permit, on the day get town inspector to come in, need gas company to switched it on. Many contractors I contacted not familiar with this. The estimate was done quickly and very reasonable priced for a big job like this. The office was very responsive, and followed through every communication. I like their use of email. Most importantly, it's Mike, the master plumber and supervisor. I was thoroughly impressed with his work ethic and professionalism. At this busy season, he answered almost all my calls or replied and texted within an hour. Some texts were after dinner. He waited 2 hours for National Grid and worked till 6:30 pm trying to troubleshoot the gas pressure issue. He followed up even after the job was done. Really lucky to have him worked on our home. Big thanks to Mike, and his team. Will definitely ask them next time when I need help, hope they are not too busy.

Papalia's plumbing & HVAC technicians are very good -- polite and competent. I would recommend this company if you don't care about the price. They are very good, but they are crazy expensive. For example, they quoted me a price of $500 to replace an A/C part. It just felt too high, so I just paid their pretty expensive diagnostic fee, and got another company to complete the job for about $200. Earlier we had spent about $150 to replace a standard shower head. I actually felt badly for the company's technicians who had to regularly quote these very high fees.

Great. A little expensive but very priofessiinal and punctual.

The cost was a bit on the high side but of all the places we got quotes from, they were the most local and were willing to take the extra time to review our concerns about the recommended size of the boiler. Our old boiler was only 16 years old, and we had expected it to last for a much longer time, so we were trying to ensure that we didn't just repeat the same mistakes.

Great quality of work just pretty expensive.

Two plumber showed up, spend two hours and can not root cause where the water comes from. Asked me to repair the ceiling and wait for this happen again. Claims that all plumbing are fine but can not tell me where/why the water comes from. Also claims that because they are NOT there when leak first started so they don't know what happened (water still dripping from ceiling when they arrived)

They did give a really good price for a small unit. They were good on this service but seem to be pricey on other services. They cleaned up and took the old unit with them.

Quick response, solved the problem. For the price, I would have hoped that the caulking of the base, and trimming the shims (I.e. making it look good) would have been included.

Work was done quickly, and neatly. Both people on site were very professional. Also looked at some additional work we were thinking of having done.

From the start, Papalia inspired confidence. I had met with about five other companies before calling Papalia. The phone representative was pleasant and efficient. When Dave Adams, the sales representative for HVAC at Papalia, came to my house at the appointed time, he came prepared with an informative booklet, a lot of knowledge and patience to answer my questions, and shoe covers to protect my floors. He got a quote out to me within a few hours. Dave was thorough in answering all of our (many) questions about the quote. He worked to accommodate our request for a concrete pad rather than pressure treated wood and crushed stone (requested because our house has a history of termites, and we don't want to give them any more incentive to be near the house). Within a week or so, we were able to come to a final agreement. I was expecting to have to wait until mid-July to have the systems installed based on the busy-ness of the A/C install season, but I was pleasantly surprised to learn that I could have a mid-June installation date. A week before the install date, Dave came out to the house for a thorough inspection of where the systems would go, both indoors and out. He made short videos to explain to the installation crew where the parts should go. On the day of the installation, the Papalia crew (Roger and Matt) showed up right on time. Unfortunately, the parts truck was late, so they had to wait to get to work. However, when the parts truck did arrive, they got right to work in placing the pads, installing the indoor head units, and installing the outdoor compressors. I was curious about the whole process, so I watched some of what they were doing (it was much more fun than the spreadsheet I had to work on!). They were great about answering my questions and said that they didn't mind my company. Both Roger and Matt took care to wear shoe covers in the house to protect the floors. They used drop cloths as they were putting in the indoor units (sawing through the drywall makes a lot of dust). They vacuumed up the dust and debris when they were done and thoroughly cleaned the indoor units to remove smudges/fingerprints leftover from the installation process. Outdoors, Roger and Matt cleaned up the debris left outside. I've never seen a construction crew have their own trash barrel that they take with them around the house! It made the cleanup easy, and they were very thorough, even though at the end of the day, it had started to rain on them. Roger and Matt treated my house as if it were their own, taking care to clean up the inevitable messes of construction and being super-pleasant while doing it. I would highly recommend using Papalia for installation of the ductless mini-split systems. However, I would recommend that you use your own electrician, if you have one that you like. If I could redo the experience, I would still have hired Papalia, but I would have hired my own electrician. The electricians that they used (a separate company from Papalia) left a mess in the basement (insulation, sawdust from drilling holes through the sill to get the wires out to the outdoor units) and on the outside (sawdust from drilling holes, pieces of wire sheathing after stripping the wires). They didn't wear shoe covers in the house most of the time (even though the Papalia guys had given them some to wear). Consequently, there were chunks of dirt left on my bathroom floor and ground into the living room rug (the same rug that the Papalia guys had rolled up to protect it from being right in the path of drywall dust). In contrast to the Papalia guys, the electricians treated my house like a construction zone, not a home. Additionally, the wiring that they had to run across the basement was not neatly organized like the other wires. In several places, the wire crosses over another wire or over heating pipes. The wiring job looks sloppy, especially compared to the neat wiring jobs in the rest of the house. And in another contrast, the head electrician (to differentiate from his apprentice helper) liberally peppered his speech with casual swearing and discussion of his family's foibles, while the Papalia guys were unfailingly polite. I'm not a super goody-two-shoes, but there's just no call for that much swearing from a contractor. I'm not sure why Papalia is working with this particular company, as Roger and Matt (the Papalia guys) were polite, pleasant, mindful of keeping the site as neat and clean as possible, and careful to make the plumbing parts and line set covers as neat and attractive as possible.

Travis was punctual, knowledgeable, responsive to my questions, and provided high quality work.

The weren't cheap but they were great to deal with...came fast as promised and fixed the problem.

Repair was swift - plumber cleared the problem with the sump in seconds, then rebuilt the toilet to prevent future problems.

Completed in a timely fashion. No issues.

Mark came out as scheduled and provided us with total cost before beginning work. Once we agreed to have work done Mark did all work in professional manner and in the time frame he stated to us.