Papalia Home Services

Plumbing, Heating and Air Conditioning, Water Heaters,

About us

Papalia Home Services is a company focused on customer satisfaction. Customer service, extensive training, and follow through are where we excel. We have received numerous awards acknowledging our excellent customer service and care for our customer's most valued possession, their home. We are a Trane Comfort Specialist, Mitsubishi Diamond Elite Dealer and Navien Service Specialist which requires us to maintain high standards for the customer's experience. Papalia's employees are dedicated to greatness and we strive for improvement daily. Thank you for considering Papalia Home Services.

Business highlights

34 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered

Services we offer

On-staff Electrician. Water Heater Replacements. Boilers. Frozen Pipe Repairs & Prevention. Heating & Air Conditioning Systems. Water Filtration. Indoor Air Quality. Ductless Air Conditioning. Heat Pump Systems. Drain Cleaning. Pipe lining. Video Inspections. Gas Piping. HVAC. HVAC Service. Generators.

Services we don't offer

Duct Cleaning

Amenities

Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available


Photos of past projects

Reviews

4.5893 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
15%
3
7%
2
4%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
3.9
professionalism
4.7
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 876-892 of 893 reviews

JON D.
02/2013
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
SEE ABOVE
Description of Work: INSTALLED CENTRAL AIR CONDITIONING SYSTEM IN EXISTING HOME WHICH HAS HOT WATER HEAT. ACCESS TO ROOMS WAS FROM THE ATTIC AND WAS DONE SO THAT A MINIMUM OF CLOSET SPACE WAS LOST. WORK DONE ON TIME AND IN AN EFFICIENT AND PROFESSIONAL MANNER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Aram J.
01/2013
4.0
heating & air conditioning/hvac
  + -1 more
OK
Description of Work: Checked and tuned two bollers. Did a good job. A little excessive on the sales push to have other work done. It may have been in ernest, but I couldn't help but get the feelingthat this was more of a sales push to perform other work ib the units. Before the tech (good guy) did any work, he wrote an etimate on things that he felt should be done. I din't get a warm fuzzy feeling on that part. Perhaps the $1200.00 he quoted for replacing parts to a two year old system was a very good deal and needed and perhaps not. Can't really say. He did adjust pressure in one of the units and I will keep an eye on it.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$175

niren S.
01/2013
5.0
plumbing
  + -1 more
went very well
Description of Work: they came promptly on new year's eve, the problem was very minor, fixed it and charged a reasonable amount.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Bryan B.
12/2012
5.0
plumbing
  + -1 more
unknown
Description of Work: Excellent service, pricing and professionalism. Highly Recommend!
Rating CategoryRating out of 5
Yes, I recommend this pro

Katherine S.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: After reading positive reviews, I contacted Papalia to provide an estimate on a new heating system. Derek, the technician arrived promptly and was very professional. He clearly explained the options available, and then sent a written proposal over right away. The estimate was very similar to others I received. Although I ultimately decided to hire another company, I would not hesitate to call Papalia again.
Rating CategoryRating out of 5
Yes, I recommend this pro

Steven G.
12/2012
5.0
plumbing
  + -1 more
great
Description of Work: Had w system check for winter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sandy D.
11/2012
4.0
heating & air conditioning/hvac
  + -1 more
See the last entry.
Description of Work: The service advertised a burner cleaning and lubrication of all moving parts. It didn't seem like he was working for much more than 15 minutes which seemed a little quick. I didn't hear any vacuum sounds and after he left I checked the inside and there was debris in the corner as if it was brushed rather than vacuumed. I know the last time I had it cleaned by another company, they used a vacuum. They advertised that they would change the filter, which they did not do. He said everything was in good working order. I don't know enough about motors to tell if everything was lubricated or not.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$89

Elizabeth R.
10/2012
5.0
plumbing
  + -1 more
Overall their services very well.
Description of Work: I used their services for a big deal for $160 for $200 worth of Plumbing Service and Materials.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$129

Joanne K.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Found items wrong with boiler

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

BAYARD P.
10/2012
4.0
plumbing
  + -1 more
unknown
Description of Work: price was a bit high

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Robert B.
10/2012
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Cleaning, and replacement of parts.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,100

Harris C.
10/2012
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Called company - phone rang c. 20X - no answer. Called the other number on printout - Left name, address, tel # asked them to call to set up an app'tment. NEVER REC'D CALL BACK. HAVE BOOKED WITH SILA! PLEASE REFUND MY MONEY!!!!

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Papalia Home Services
We are sorry that happenned to you. Responsiveness and follow thru is one of our top goals. We checked all our phone numbers including the Angies List print out. All after hour messages are returned the next morning. Any emergency calls are logged and called back immediately. We continue to try to be the best at customer satisfaction and quick response. You can see from the 147 Angies List reports that most of them are all A's. Thank you for our time.

Ganesh B.
10/2012
1.0
plumbing
  + -1 more
unknown
Description of Work: What I am really disappointed it is because I had the "Angies List deal" I feel that I got charged more. How can I justify $424 for Zone valve (including head) replacement when there was absolutely no purging needed. It took less than half hour to do too. I feel like I got ripped off. I will not buy any more deals as this has left a very bad taste. I was stuck with calling them as I had already purchased the deal.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0


Response from Papalia Home Services
We appreciate the three A's regarding part of your experience. Our pricing is the same for all customers and towns. This price included finding the problem, cutting out the defective valve, installing the new one, and testing the valve and the heating system. This price also includes the Papalia warranty of 1 year. You can feel confident that if this part fails Papalia will take care of it.

BODO R.
10/2012
5.0
plumbing
  + -1 more
.
Description of Work: Deliver and install new kitchen sink disposal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

J T.
08/2012
5.0
plumbing, heating & air conditioning/hvac
  + 0 more
It went very well.
Description of Work: Our AC condenser pump failed. I called them and they scheduled me for a week later, given how busy they must have been during this hot summer, I did not think that was too bad. He came checked out the situation, explained what was wrong and how much it would cost to fix it. I chose to have it fixed and he replaced the pump and flushed the line in about 40 minutes. He was careful to put shoe covers on his shoes while in the house. He was courteous and professional. Definitely will use again. Also, the Angie's List Coupon was helpful!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Jeffrey R.
01/2010
5.0
drain cleaning, plumbing
  + 0 more
They've been very good.
Description of Work: Papalia took care of a blockage that we had in the sink drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

S W.
10/2007
5.0
plumbing
  + -1 more
Responsible, timely, professional.
Description of Work: Replaced disposal, snaked toilets.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Contact information

1220 Liberty Square Rd, Boxborough, MA 01719

http://www.papaliaplumbing.com

Service hours

Sunday:
8:30 AM - 1:00 PM
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:30 AM - 1:00 PM


Licensing

Bonded

Insured

Licensed*

Trade License Number
11628
Trade License Locale
MA
Trade License Authority
Massachusetts Board of State Examiners of Plumbers and Gas Fitters
Trade License Expiration
05/01/2022

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Water Heaters,
Drain Cleaning,
Appliance Repair,
Handyman Services,
Kitchen and Bath Remodeling,
Sewer Cleaning,
Natural Gas Lines,
Fireplaces,
Electrical,
Drain Pipe Installation

FAQ

Papalia Home Services is currently rated 4.6 overall out of 5.

Sunday: 8:30 AM - 1:00 PM

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:30 AM - 1:00 PM

Papalia Home Services accepts the following forms of payment: Check,CreditCard,Financing Available
No, Papalia Home Services does not offer free project estimates.
Yes, Papalia Home Services offers eco-friendly accreditations.
No, Papalia Home Services does not offer a senior discount.
Yes, Papalia Home Services offers emergency services.
No, Papalia Home Services does not offer warranties.
Papalia Home Services offers the following services: On-staff Electrician. Water Heater Replacements. Boilers. Frozen Pipe Repairs & Prevention. Heating & Air Conditioning Systems. Water Filtration. Indoor Air Quality. Ductless Air Conditioning. Heat Pump Systems. Drain Cleaning. Pipe lining. Video Inspections. Gas Piping. HVAC. HVAC Service. Generators.
Duct Cleaning

Contact information

1220 Liberty Square Rd, Boxborough, MA 01719

http://www.papaliaplumbing.com

Service hours

Sunday:
8:30 AM - 1:00 PM
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:30 AM - 1:00 PM