TEMPCO ROOFING

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My experience was excellent.

JOHN WAS RESPONSIVE TO MY CALL AND CAME AS PLANNED TO GIVE AN ESTIMATE ON A FLAT RUBBER ROOF. HE SEEMED, HOWEVER, CONCERNED ABOUT DOING WORK IN J.P. (I.E. THE DRIVE FROM HIS LOCATION IN SOUTH BOSTON WAS TOO FAR FOR HIM.). WHEN HE HEARD THAT WE MIGHT BE INTERESTED IN HAVING A DECK PUT ON OUR FLAT RUBBER ROOF, HE SAID HE WOULD NOT DO THE WORK BECAUSE HE COULDN'T WARRANTY THE ROOF IF A CARPENTER CAME IN LATER TO PUT ON A ROOF. HE WAS FRIENDLY AND HELPFUL IN SUGGESTING THE WORK THAT WE'D NEED DONE, AND TOLD US WHAT TO LOOK FOR IN A CONTRACTOR WHO COULD DO BOTH JOBS. I WAS A LITTLE DISAPPOINTED THAT HE LOST INTEREST IN THE JOB BASED ON LOCATION, AND EVENTUALLY REFUSED TO DO IT BASED ON THE POSSIBILITY OF OUR ADDING A DECK, BUT HE SEEMED HONEST AND INTERESTED IN GIVING INFORMATION, EVEN THOUGH I WASN'T GOING TO BE ONE OF CUSTOMERS.

EXCELLENT EXPERIENCE AND I WOULD RECOMMEND THEM HIGHLY. PROMPT RETURN OF CALL, FLEXIBLE SCHEDULING, AND VERY HONEST. TOP QUALITY REPAIR, NO CUTTING CORNERS. MAYBE SLIGHTLY MORE EXPENSIVE, BUT WORTH IT.

HE CALLED ME IN A FEW DAYS, SAID HE COULDN'T WORK ON PITCHED ROOFS, THE JOB WAS SMALL AND THUS RECOMMENDED CALLING SOMEONE LOCAL FOR WHOM IT WOULD BE MORE FEASIBLE.

THIS WAS AN UNCOMMONLY PLEASANT EXPERIENCE IN THE PRESENT DAY ERA OF RIP-OFFS.

HE WAS PROMPT IN RETURNING MY CALL, AND HE EXPLAINED IN GREAT DETAIL THE DIFFERENCE BETWEEN FLAT AND SLATE ROOFS. KNOWLEDGE WAS IMPRESSIVE, BUT WE DON'T HAVE A FLAT ROOF, SO WE DIDN'T HIRE HIM.

I WAS VERY IMPRESSED BY JOHN. HE CALLED ME BACK RIGHT AWAY. HE HAD A FREE DAY THE WEEK I CALLED AND AGREED TO DO THE JOB, PRIOR TO MY EVEN HAVING SIGNED A CONTRACT WHICH CAME LATER IN THE MAIL. HE WORKED EFFICIENTLY AND OBVIOUSLY KNEW WHAT HE WAS DOING. HE CALLED WHEN THE JOB WAS DONE. I NEVER MET HIM, BUT WAS ABLE TO EMPLOY HIM WITHOUT FEAR THANKS TO THE RECOMMENDATIONS ON THE LIST. WHEN I SAW THE NEW ROOF, I WAS VERY PLEASED. THE YARD WAS FREE OF DEBRIS. I WOULD HAVE LIKED A CHEAPER RATE BUT DID NOT HAVE TIME OR ENERGY TO REALLY SHOP AROUND. IN ANY CASE, IT WAS A QUALITY JOB AND I WOULD HIRE HIM AGAIN.

ALTHOUGH THEY DO NOT SERVICE MY AREA, AND MY TYPE OF ROOF, THEY IMMEDIATELY RETURNED MY CALL, AND PROVIDED ME WITH SOME EXCELLENT SUGGESTIONS OF WHAT TO LOOK FOR IN A ROOFER, AND POTENTIAL PROBLEMS WITH MY ROOF.

JOHN WAS VERY PROMPT IN GETTING BACK TO ME, COMING TO GIVE AN ESTIMATE AND THEN GETTING THE WORK DONE. HE WAS VERY PERSONABLE AND HONEST ABOUT WHAT SHAPE THE ROOF WAS IN, AND WHAT HE RECOMMENDED BE DONE ABOUT IT. HE WAS A PLEASURE TO DEAL WITH AND I TRUST HIS WORK. HE HAS A LOT OF INTEGRITY ABOUT HIS COMPANY. HE QUOTED ME ONE PRICE TO PATCH THE ROOF AND THEN AFTER DOING EVEN MORE THAN HE AGREED TO (CLEANING GUTTERS)--HE CHARGED ME $250 LESS.

I CONTACTED TEMPCO ROOFING AND THEY RETURNED MY CALL THE SAME DAY. JOHN WAS VERY HELPFUL AND INFORMED ME THAT THE WEATHER CONDITIONS WOULD HAVE TO BE RIGHT BEFORE HE COULD GO AND SEE MY ROOF. HE ALREADY HAS DONE THIS AND I REQUESTED THAT HE PERFORM THE WORK. UNFORTUNATELY, THE WEATHER HASN'T COOPERATED. HE DID CALL ME AGAIN YESTERDAY TO LET ME KNOW THAT HE HASN'T FORGOTTEN AND THAT WE WILL JUST HAVE TO WAIT FOR A BREAK IN THE WEATHER. THIS COMPANY HAS BEEN EXTREMELY RESPONSIVE AND I DO PLAN ON HAVING THEM PERFORM THE WORK.

HE RECOMMENDED RETAINING OUR ROOFER VIA THE GENERAL CONTRACTOR FOR THE ROOF DECK RATHER THAN HIRING HIM BECAUSE IT WOULD LIMIT OUR WARRANTY. I THOUGHT HIS HONESTY AND PROFESSIONALISM WERE OUTSTANDING. I STILL MIGHT HIRE HIM IF WE DON'T BUILD THE DECK ON THE BASIS OF HIS CANDOR ALONE...

REPAIRS WERE NECESSARY DUE TO POOR WORKMANSHIP BY AN UNQUALIFIED ROOFER IN 1998 WHO INSTALLED A NEW RUBBER ROOF BUT DIDN'T DO THE WORK CORRECTLY. BEFORE TEMPCO, THE ROOF HAD BEEN REPAIRED TWICE. ONCE BY A CHIMNEY PERSON AND ONCE BY A HANDYMAN AND IT STILL LEAKED. JOHN AT TEMPCO IS PUNCTUAL, PROFESSIONAL AND HE AND HIS PEOPLE DO OUTSTANDING CRAFTSMANSHIP. HE CAME TO ME HIGHLY RECOMMENDED FROM A CO-WORKER. THOUGH WE HAD TO RESCHEDULE SEVERAL TIMES DUE TO RAIN, HIS COMMUNICATIONS WERE ON-TIME AND HE NEVER LEFT ME HANGING. AFTER 2 YEARS OF LEAKING HE WAS ABLE TO STOP THE LEAK. BEFORE JOHN, I TIRED TO GET QUOTES FOR REPAIRS FROM 3 OTHER COMPANIES AND NO ONE WOULD TAKE ON THE JOB. JOHN AT TEMPCO DID AND I COULDN'T BE HAPPIER!! HE EVEN CONVINCED ME TO GO UP ON THE ROOF BEFORE AND AFTER TO SEE THE PROBLEMS AND THE WORK HE DID. THE WORK HE DID WAS AMAZING. I'M NO ROOFER, BUT HE DEFINITELY MADE THE ROOF WHOLE.