Universal Plumbing Company Inc

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It was basically under a home warranty so that really didn't cost us anything. They do the work perhaps because they are doing under warranty. I can't complain too much about the work but the customer service was probably quite good.

We didn't personally have a choice, it was whatever our home service plan selected for us. We've used them several times in the past, it was a coincidence that our home service plan called them.

They were very responsive. They have answering service and they called back very promptly when I left a message. We called them two times and both were in the evening, and they called back quickly. They were able to schedule for someone to come and do the work quickly. They were supposed to contact me again for something and they have not contacted me yet. They could have done better on that. I will check around, but I will possibly use them again.

I have used them in the past to install a hot water heater. I called them in the afternoon and they came the very next day, so I like them a lot. They are very good. I can’t say anything except good things about them. They do a good job, are punctual and professional. They were willing to help with anything I needed help. I have a home warranty and I think I paid probably around $110. I paid the regular fee and then I paid a little more so they would come immediately. They listen to whatever problem I have and are willing to come almost immediately. I have used them more than one time. When I am on the home warranty list, some companies don’t care at times if they do a good job for me or not but Universal Plumbing has been awesome. I would use them again in the future.