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Roto-Rooter Plumbing & Water Cleanup

Plumbing, Drain Cleaning, Sewer Cleaning,

About us

Roto-Rooter plumbers in New Orleans provide full service plumbing maintenance, repairs and clogged drain cleaning, 24 hours a day, including toilet repairs. Roto-Rooter's New Orleans plumbers offer residential and commercial plumbing services that customers depend on for all of their local plumbing needs. Trusted and recommended since 1935, Roto-Rooter is the premier provider of plumbing and drain cleaning services in New Orleans, LA. Homeowners and businesses depend on Roto-Rooter 24 hours a day, 7 days a week. Our specialty is emergency service. We stand by our estimates and guarantee our work. Your call will be answered by a trained customer service representative who will handle your request quickly and schedule service at your convenience. No extra charge for nights, weekends & holidays. Additional DBAs - Roto-Rooter Group Inc, Roto-Rooter. Additional phones - (800) 438-7686, (800) 768-6911. Additional email - rotorooter.callcenters@rrsc.com.

Business highlights

89 years of trusted experience
Emergency Services Offered

Services we offer

Residential & Commercial, Maintenance And Repairs Plumbing, Clogged Drain Cleaning, Sewers And Drains, Faucets, Sinks, Toilets, Showers & Tubs, Waterlines, Pipework, Disposers, Dishwashers, Water Heaters & Septic Tanks, Pipe Repair & Replacement, Video Camera Pipe Inspections, Grease Trap & Liquid Waste Pumping, Backflow Protection & Automated Drain

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.5216 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
9%
3
6%
2
5%
1
8%


Rating CategoryRating out of 5
quality
4.5
value
4.0
professionalism
4.6
responsiveness
4.6
punctuality
4.6
Showing 151-175 of 216 reviews

Nina B.
01/2018
5.0
plumbing
  + -1 more
Smoothly, no issues to speak of.
Description of Work: Replace toilet parts

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$330

Brenda S.
08/2017
2.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
5.0

$366.12

Suzette G.
02/2017
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
It went fine.
Description of Work: Turned out to be an A/C problem but he helped me anyway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tamara D.
01/2017
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

john M.
08/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Alfonse was on time and very professional. I appreciated how e he explained the problem and the preventive actions I could take to reduce the likelihood of having the problem in the future.
Rating CategoryRating out of 5
Yes, I recommend this pro

Brenda S.
07/2016
5.0
drain cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Brenda S.
07/2016
4.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$264

Carol B.
07/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Gene C.
06/2016
4.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Tina M.
06/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Amanda S.
06/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Elyria A.
06/2016
3.0
plumbing
  + -1 more
unknown
Description of Work: No service

Rating CategoryRating out of 5
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Von W.
05/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Removed toilet and cleaned line.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$460

John J S.
05/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lynette A.
04/2016
3.0
plumbing
  + -1 more
unknown
Description of Work: I didn't allow them to perform svc on the perceived problem. I called another vendor and they came out and fixed the problem for $110

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$600

Response from Roto-Rooter Plumbing & Water Cleanup
Thank you for sharing your experience. We would like to look into this further, however we have been unable to match the address you provide here with any recent work on file. If you could please email me that information to rotorooter.workorderseast@rrsc.com and CC pat.swanson@rrsc.com , I will happily be able to assist you. I look forward to hearing from you soon. Pat Swanson Customer Satisfaction Manager

Sherryan B.
04/2016
1.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0


Response from Roto-Rooter Plumbing & Water Cleanup
We would like to look into your concerns and learn some more details about the work that you received. Please email your full service address including zip code to me at Pat.Swanson@rrsc.com. Thank you, I look forward to hearing from you very soon. Pat Swanson Customer Satisfaction Manager

Carrie W.
03/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Roto-Rooter came and made adjustments to a constantly running toilet, removed a leaking water softener system and repaired a leaky faucet. The plumber who responded was very professional and knowledgeable.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Samantha S.
03/2016
3.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: I called them because I have really good luck with them showing up on time. The only problem is the price! They charged me $420 to unclog a toilet! And that was with the coupon. They are punctual and can usually send someone out the same day, but the price was unrealistic and actually it ended up not even being a clog, it was the vent. Didn't find that out till I called another company

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$420

Response from Roto-Rooter Plumbing & Water Cleanup
Mrs. [Member Name Removed], Thank you for the feedback. Because the address that is provided is outside of our service area I cannot find the details of the job. I'd really like to help. Can you please provide me with details so that I can help resolve this for you? Thank you, Michael McCloskey General Manager

Rick S.
03/2016
2.0
plumbing
  + -1 more
unknown
Description of Work: Charged around 200.00 for sealing a drain plug in tub that took him 15 minutes. He then gave me a estimate for a leak under the kitchen sink of 800.00 that another plumber fixed for 80.00.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$200

Response from Roto-Rooter Plumbing & Water Cleanup
Mr. [Member Name Removed] My apologies for the poor service. I do not show a service record under your name. I would like to assist you with this matter. Can you provide a service address or contact me at 504-329-9772? Michael McCloskey General Manager

margaret K.
03/2016
2.0
plumbing
  + -1 more
.
Description of Work: I needed a garbage disposal installed I purchased one.the worker encouraged me not to put it in and in fact stated he didn't like to put them in my sink and drain remain inefficient with a broken dishwasher I paid roto-rooter and they won't come back out and install my garbage disposal
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Roto-Rooter Plumbing & Water Cleanup
Ms. [Member Name Removed] We would be glad to come back out and install your garbage disposal. We will contact you and set it up. Michael McCloskey General Manager

Marjorie E.
03/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Daria P.
02/2016
5.0
plumbing
  + -1 more
Great. Would use them again.
Description of Work: Two faucets replaced and leaks eliminated.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$570

RICHARD F.
02/2016
2.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$584

Response from Roto-Rooter Plumbing & Water Cleanup
Mr. [Member Name Removed], I apologize for our service failure. I would like to improve upon your experience. May I contact you to discuss so that I can help remedy? Regards, Michael McCloskey General Manager

FosterAndVeronica G.
02/2016
1.0
plumbing
  + -1 more
unknown
Description of Work: When Roto-Rooter came to my home it was two service people who promptly explained to me that my $75.00 of service only applies if I spent $500.00 of service and if I spent 200.00 worth of service then only $25.00 would apply to the service work. The service provider also informed me that if the other service worker gets his tool box out of the truck and brings it inside my home it would cost me $199.00. I asked the two service workers from Roto-Rooter to leave my home and was told that if I change my mind about the work to give Roto-Rooter their service number because another worker would charge me $236.00. I was very disappointed because in the Fine Print it did not indicate that I should have to spend $500.00 to get $75.00 worth of service. I would like my $ 20.00 refund for the money I spent with Angies List. The problem was to replace a washer inside of my kitchen faucet, any honest plumber would have seen the problem and given me an estimate.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0


Response from Roto-Rooter Plumbing & Water Cleanup
Thank you so much for your feedback. We are currently in the process of investigating your concerns further so that we can address with our team. We will be in touch with you if we have any additional questions and to provide an update. Pat Swanson Customer Satisfaction Manager

Ragan G.
02/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

550 Elmwood Park Blvd Ste F, New Orleans, LA 70123

https://www.rotorooter.com/neworleans/

Service hours

Sunday:
12:00 AM - 11:30 PM
Monday:
12:00 AM - 11:30 PM
Tuesday:
12:00 AM - 11:30 PM
Wednesday:
12:00 AM - 11:30 PM
Thursday:
12:00 AM - 11:30 PM
Friday:
12:00 AM - 11:30 PM
Saturday:
12:00 AM - 11:30 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Sewer Cleaning,
Water Heaters,
Drain Pipe Installation,
Wells and Pumps,
Septic Systems,
Heating and Air Conditioning,
Water & Smoke Damage,
Excavating

FAQ

Roto-Rooter Plumbing & Water Cleanup is currently rated 4.5 overall out of 5.

Sunday: 12:00 AM - 11:30 PM

Monday: 12:00 AM - 11:30 PM

Tuesday: 12:00 AM - 11:30 PM

Wednesday: 12:00 AM - 11:30 PM

Thursday: 12:00 AM - 11:30 PM

Friday: 12:00 AM - 11:30 PM

Saturday: 12:00 AM - 11:30 PM

Roto-Rooter Plumbing & Water Cleanup accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Roto-Rooter Plumbing & Water Cleanup offers free project estimates.
Yes, Roto-Rooter Plumbing & Water Cleanup offers eco-friendly accreditations.
No, Roto-Rooter Plumbing & Water Cleanup does not offer a senior discount.
Yes, Roto-Rooter Plumbing & Water Cleanup offers emergency services.
Yes, Roto-Rooter Plumbing & Water Cleanup offers warranties.
Roto-Rooter Plumbing & Water Cleanup offers the following services: Residential & Commercial, Maintenance And Repairs Plumbing, Clogged Drain Cleaning, Sewers And Drains, Faucets, Sinks, Toilets, Showers & Tubs, Waterlines, Pipework, Disposers, Dishwashers, Water Heaters & Septic Tanks, Pipe Repair & Replacement, Video Camera Pipe Inspections, Grease Trap & Liquid Waste Pumping, Backflow Protection & Automated Drain

Contact information

550 Elmwood Park Blvd Ste F, New Orleans, LA 70123

https://www.rotorooter.com/neworleans/

Service hours

Sunday:
12:00 AM - 11:30 PM
Monday:
12:00 AM - 11:30 PM
Tuesday:
12:00 AM - 11:30 PM
Wednesday:
12:00 AM - 11:30 PM
Thursday:
12:00 AM - 11:30 PM
Friday:
12:00 AM - 11:30 PM
Saturday:
12:00 AM - 11:30 PM