Roto-Rooter Plumbing & Water Cleanup

The water heater replacement went well. It was replaced quickly & no problems with it. When we asked the same pumper to fix our toilets & sinks. He had to leave & come back. He lied about having tools and needing to leave & come back several times to fix the sinks & toilets he was paid to fix already. This whole process took several weeks which should have took a day or two. He was suspected of taking a craftsman screwdriver. He denied it & avoided contact & failed to compensate.

Called on a Sunday afternoon because our sink faucet handle broke and could not turn off the water. the pipes were behind a panel due to peculiar construction. the service was prompt and the technicians were able to turn off the water. Since they could not fix the faucet on the weekend, there was no charge, which was very nice. Will call them back when it is time to replace and install a new faucet.

The plumber came out quicker than expected. I actually had to rush to the house! He cleaned the line and ran a free video. Of course, I have a disconnect problem but I will get Roto Rooter to fix it!

First plumber came out and tried to clear the clog. He said he couldn't get to the drum trap and a more experienced technician needed to come out. He was professional and tried to explain to me what was going on. The second plumber came and when I tried to explain what the previous plumber told me, he went on about how the previous plumber didn't know what he was doing, and he wanted to know the other plumbers name so he can retrain him. He also told me that while it would take him a while, he would have the clog cleared "today". Anyway, the second plumber checked my hall bathroom and confirmed that it was draining fine, and we agreed that this bathroom did not need any work. So, he got to working on the Master bathroom. About 45 minutes later, if that, he came out with a bucket with a bit of black stuff in it and told me that's what he got out. He said the drain was not completely cleared but this was the best he could do. He advised that I buy the Pipe Shield product, which I bought, and pour it in the drain daily for a few weeks. He said this would not be an immediate fix, but in a few weeks I would see a difference. He said he would "eat the labor charges" since he was unable to completely clear the clog. My drain at the time was draining a bit better and I was happy that there was a solution in sight. Like an idiot, I even tipped this plumber. An hour later, my son took a shower in the hall bathroom and after his shower, he told me that this tub was now not draining. Lo and behold, I now have two tubs with standing water. My master bath is no longer draining slowly; it's not draining at all and neither is my hall bath. I called Roto-Rooter and asked for the second plumber. When this plumber got in touch with me, he gave me quite a bit of attitude. I was quite surprised because he had instructed me to call him if I had issues. He told me had done all he could. I explained to him that my situation was now worse than when he came and asked him if he expected me to remain with the clogged tubs... he said, "yes, for now." After more discussion, he agreed to come out again and see what he could do, but told me it wouldn't be until about 11:00pm (my original service was supposed to be between 8:00 and 10:00 am and my call regarding the double clogs was at about 6:00PM). I received two calls from customer service. One at about 7:20pm to let me know that they had some emergency calls and the technician would not be able to come until about 11pm. The second call came at 11:43pm to let me know that the plumber was on his way. I told the customer service person I wasn't sure the plumber was still coming out, and dispatch advised me that the plumber already told me that he couldn't do anything. He went on to say the plumber "would come out to do what little he could." After a somewhat heated conversation I asked to cancel the service. I did not want an angry plumber in my house. The second plumber told me that the two bathrooms were on different lines, so why is my hall bathroom now clogged when it wasn't before? Why are my tubs totally clogged when I had a slow drain in one before? What the **** happened? And why is this plumber giving me attitude?? Now, here it is Sunday, morning. Where am I going to find a another plumber on a Sunday? I should note that all my services were at least three hours after the promised time, but I assumed this was the nature of the business.

Wonderful! George Hardin was knowable and throughly explained what was going on.

Top notch service - best plumber experience I've ever had. I called late afternoon on a Saturday and the plumber arrived within one hour. Receptionist was polite and I got a call that he was on his way. The plumber was super pleasant and professional and did an excellent job.

The entire team was great and very professional. They may be a bit higher than others but you get what you pay for.

After waiting for about three months to find out what was going on we called another plumber. In less than an hour, he found another leak behind the bathtub. He came back in two days and rerouted all of the plumbing through the attic. No digging was necessary, neither was the new plumbing that Roto Rooter had installed. As soon as the plumbing was rerouted in the attic, all weeping of water from the bricks has stopped. This plumber charged much less than Roto Rooter had charged her. Roto Rooter had even overcharged her for a camera shot of the pipes and Michael said that he would reinburse this money. He didn't. This all caused a lot of stress and anxiety for my 77 year old mother. I would never recommend this company.

Wonderful. I called about 8:30a on a Monday morning before a Tuesday holiday. I was taken care of by Dawn on the phone. She was friendly, knowledgeable, and helpful. I had questions, she had answers. She gave me several appt slot options for the same day. As Dawn said I rec'd a phone 30 minutes before the plumber was scheduled to arrived, at the beginning of the appt slot I had chosen. Nick arrived - friendly, neat & professionally dressed, and knowledgeable. There were 2 units w a total of 4 1/2 baths, 2 kitchens, and 1 laundry room. Nick checked every drain and gave me his professional opinion. All of which seemed completely accurate. Nick was thorough, clearly knew what he was doing, and took pride in a job well done. He had an apprentice/helper w him who wasn't as thorough nor helpful nor knowledgeable. The post work clean-up could have been better, but it was not bad by any measure. Our drains are clear and we are very happy. From start to finish Nick was w us about 2 hours.

They responded really really well and they were really quick. They were on time.

The job to be performed was piping work and install faucet because we installed new countertops and sink in the kitchen. The new sink was a drop in and also deeper in depth from previous sink and the boss (wife) wanted a new faucet so I decided since I was getting a plumber to do the piping that they could install everything at one time. First off I called Roto-Rooter and had a technician (Calvin Danos) come out to give me a quote. The process to get a technician was good with dispatch and Rot-Rooter. The technician showed up on time and gave me a quote. The quote was $210 an hour, which I thought was outrageous, with the job to be completed in two hours for a total of $420 minus the $40 coupon that you can use from Angie's list. The technician said they take the coupon and we agreed on the price of $380. I asked the technician if I needed to call dispatch back and scheduled the appointment. The technician (Calvin) said that he was off on the date of the work but that he would still come out and do the job and also schedule the appointment with Roto-Rooter. The day of the service arrives and I get a call that the countertop installers would be running late. At this time I called Calvin (he gave me personal cell phone to update him of any changes) a call to let him know that the installers would be running late. He told me that he and his wife had plans for later on in the evening. Well the installers arrived 30 minutes later than the scheduled 9:00 am appointment. I call Calvin back (four times) to inform him that the installers were at my house and it shouldn't affect his 1:00 pm appointment of work, only to get his voicemail four times. I finally get Calvin on the phone at 3:45 pm for him to tell me that he was doing work around his house and he didn't check his phone, and also to tell me that he would not be able to make the appointment. His excuse was from our conversation in the morning when we actually talked and him telling me that he and his wife had plans so he didn't think the job was still scheduled. At this time (3:45 pm) I call Roto-Rooter and they tell me that nothing was on the schedule to show up at my house. I guess Calvin decided to do this job on the side. Anyways Roto-Rooter was able to send another technician to my house the same day (this is a Saturday by the way). The technician arrived around 5:15 pm and was complete by 6:00 pm. They only do service on Saturday's until 6:00 pm so I tip my hat to Roto-Rooter and the technician that did the work (Billy Bennett). Billy did a great job and was very professional. He quoted me a price of $210 an hour which I said I would do $200, with the coupon it ended up being $160. He only did the piping work as I installed the faucet waiting on Calvin to show up. This was a job that I could have taken care of with three trips to Home Depot and buying the correct tools. It was easier and probably would cost the same to hire a plumber at $160.

The toilet itself wasn't tighten down enough. I tightened it up myself. I haven't used a plummer in a long time, but I thought the price was reasonable. He did respond quickly.

Nobody likes spending that much, but it was cheaper than $300. The guy was great. They sent out somebody the day I called to assess the situation. The service guy came the next day and took care of the problem promptly. He answered all my questions, showed me the camera down the drain and what was going on with my price. He was real helpful and informative.

He was very pleasant, professional and very easy to work with. Would definitely hire Roto-Rooter again for my plumbing needs.

Above and beyond my expectations. I was working while they did their thing and have not had an issue letting them in or out. This is a good company to have service your home, and they hire professionals like Nick. They also honored the Angies list coupon with no questions.

Good, arrived on time, completed job but scratched faucet during repair. He returned the next day to replace scratched component.

Good. Line was snaked out. Adam gave advice on why blockage happened and gave a 30 day warranty on work he performed. Also, agreed to video drain line and clean out line, if it happens again in 30 days.

Great, stood by their work and did not so much as hesitate to replace the piece that got scratched during the repair process.

Scheduled appointment for between 9-11 AM the next morning. At 11 called and they had accidentally scheduled the time for 9-11 PM and assured us the plumber would be out between 12:30 and 2:30. Called several times and the response every time was they should be there shortly. At 5 PM they called me to state the plumber was on his way but didn't show up until 6:45 PM for an appointment that should have been done over 9 hours ago. Although not the plumbers fault the price is unbelievably high for the services provided. $275 to snake the line is really excessive. They do state the price before work is started so that is nice but it was 30 minutes of work. The plumber was extremely nice and professional which is about the nicest thing I can say about the entire ordeal. Would never recommend or use again.

They cleared the drain, it is now stopped up again. I had a 6 month guarantee, but they are saying that it expired, but it has not. They are saying the work was done in 2015 when in actuality it was done this year in July of 2016

It went very well. The line had to be cleared out from the front yard due to tree roots, etc. The representative was very professional and knowledgeable. I was very pleased with the amount of time it took and the results.

I may use again, but I would probably look around first.

It went great. They came out the same day that I called, after I was home from work. They were extremely courteous and efficient. I will definitely use them next time I have a plumbing issue.

It worked out great. It was a very good service. They must have worked there at least a couple of hours, maybe more. But they went all the way to the sidewalk. They worked and worked, but it worked out and it's functioning. They were very responsive. I will recommend them if somebody has plumbing problems like we did.

Incompetent; I cannot recommend. They called me at 1pm appointment day and said the tech was coming. He never showed up. I called the next morning to find out why - their response was to give me the technician's cell phone number and said to call and ask him. This is unacceptable - he is your technician. I called the guy; he said he showed up and the employees at the front desk told him there wasn't a problem, so he just left. No phone call, nothing. This is also a flat out lie, as the front desk employees were waiting for him (as I talked to them at 1pm after the scheduling call took place). This is the worst customer service I've had in many many years.