Al Bourgeois Plumbing & Heating

I canceled the appt, I needed they estimate sooner.

I first called to schedule service, and was informed that they would call me back when they knew they could service. They called back later that same day and told me they could be at my house in 15 minutes. When I informed them I couldn't get home from work for 30 minutes, they stated that I should reschedule, so I made an appointment for later in the week when I would be home. The appointment was for between 10 AM and 2 PM, and at 1 PM they called to let me know I was their drain cleaners next stop, but the faucet repair person could not come that day. They stated they would call me when the drain cleaner was on his way, then called me at 2:30. Unfortunately, I was unable to be here after 2 PM as I had waited all day for an appointment and had to finish some work and catch a flight. I will not reschedule, because I can't afford to take off entire days of work to wait around for the service. Also, they would not have been able to complete the work I originally scheduled (faucet repair) on their first trip, so I would have had to take off another day of work. Seemingly no respect for my time.

The technicians came out to fix the leak under my sink and immediately identified the problem. They were in and out in 15 minutes, and I've had no problem since! Also, in conjunction with this repair I did have a foreman come out to provide an estimate on fixing the incorrect piping that was done by the prior owners of this house, as well as estimate the cost of installing a shower over an existing tub in one of my bathrooms. The prior owners has inappropriately piped with plastic PVC piping rather than the industry standard of copper piping. The foreman took the time to learn about my experience with the house from a plumbing perspective thus far, crawled underneath my raised house to evaluate all of the piping, and did a thorough inside investigation of all bathrooms and sinks in the house. After checking out all of the pipes and testing the functionality of all plumbing in the house, the foreman recommended that as everything was functioning properly despite the plumbing materials used, that I not rush to change anything at this time. I really appreciated his honesty, as he could have totally taken advantage of my home inspectors report detailing the incorrect material usage. He did write up an estimate (free, as stated on Angies List!) for replacing the entire piping in the house (around $4K for all labor and materials), and I do plan on embarking upon this renovation in the future. A that time, I will definitely use this company!

I was very pleased with the response time from my service call and the professionalism of the repairman. He answered all of my questions and was very thorough. I will definitely use them in the future and will be happy to refer them to other friends and collegues.

Nothing much to tell, they are very professional

They did good work. They came out immediately and diagnosed the problem and fixed the issue.

I've used them for small jobs before, but this was the first large one. As other times, they responded well and did the job well.

I bought a new home and (sure enough) the water heater quit working shortly after I moved in. I attempted to have the water heater replaced and/or repaired by my home warranty company and several other plumbers. None of my efforts in this regard was very productive. The home warranty company gave me the run-around and the other plumbers that I contacted told me that the water heater was no longer under warranty and that I'd have to buy a new one. At my wit's end, I sought a reliable plumber on Angie's List and found AL BOURGEOIS PLUMBING & HEATING. They were great to work with because they made several calls on my behalf and discovered that the old water heater was under warranty and had been recalled due to faulty parts. They had a new water heater delivered and installed that day. They even came back to my home to check the connections when I called and thought that I smelled leaking gas. While they are a bit pricey, I would say that their service and workmanship is well worth the price (especially in a city like a New Orleans where there are so many bad service workers). With AL BOURGEOIS PLUMBING & HEATING, you'll spend a pretty penny, but it will be worth it.

Ultimately the gas lines had to be replaced, he prepped everything for the gas inspection by the city, and managed to do the plumbing work all in that same day. Exactly one week later a second Repairman met me and the city inspector at the house for his approval. I was able to schedule my appointment with Entergy to get the gas turned back on within 24 hours. Everything went as smooth as glass and I feel for 6 hours worth of labor and the necessary parts, I got a great deal.

They did a good job. Had to come back one more time to do some more repair on toilet. They were prompt & very helpful. I wouldn't hesitate to use them again.

My washing machine was not completing the cycle, and also was only filling up to a point, then stopped. However, the water continued to run, even though it was not filling. The washer repairman made a small adjustment on the door switch, but said that I didn't have adequate drainage and needed a plumber, I called Al Bourgeois Plumbing. They were prompt and professional. However, I was told that my problem was with the appliance, not drainage. I had complete confidence in Rafael, and I believe the washer repairman didn't know what he was talking about. I've been washing clothes ever since. I found them on Angie's list, and there was even a coupon for $10 off any plumbing service.

They were professional and came out promptly. Their pricing was reasonable and did a good job. They also came back to check if everything was ok.

They have always done a good job. We have never had any problems with him. They are reasonably priced. They are in the range of everyone else. They never take on too many customers. He is always is very responsive and able to come.

The plumber arrived punctually and efficiently replaced the broken pipe. Very neat soldering. The rusted valve seat was stubborn but he did not give up, trying many different methods until he succeeded. The plumber cleaned up nicely after finishing. He was polite, cordial and neat in appearance. Very professional attitude... no rough language even during most troublesome moments. Would use Bourgeois Plumbing again and recommend to others.

The plumber was very professional. He explained the quality of the faucet he installed, and why NOT to order foreign faucets on line. Because it's hard to get parts. I think that would apply to lots of things. He finished fast an left.

Service has always been prompt, courteous and the outcome has had no problems.

The estimator arrived on time. He said it was a simple job and he would call me back the next day with an estimate. It has now been two days and he hasn't called. I tried to call him and was told he was out on estimates and I could leave a voicemail. I have arranged for an estimate with another company who said they could give me an estimate on the spot. Bourgeois makes me feel that the job just wasn't worth the trouble to them. Nice to be able to be so choosy in this economic climate, isn't it.

They gave me their hourly rates, they got here fast, and performed service quickly. I would call them again.

We found that their prices are a little high but their work is very good. They are also very punctual which we feel is very important. I have to take off work to meet people to do things so I need people to be on time. They are very professional people and very nice. They are also very responsive.

Very well - the plumber was very nice and polite. He worked hard to fix the ice-maker waterline (which I thought would be a simple fix, but turned out to be tricky, involving a lot of work underneath my house). After a few minutes reviewing the work he had done, he went back under the house to check everything one last time to make sure there were no leaks. I was very happy with the work.

Flexible and friendly; ordered parts and came back within days; good company.

It is hard to get in touch with these guys as they are busy. Expect to wait for estimate and install.

They came in a timely basis to investigate the problem. I had already done some work to find the leak. They quickly located the problem and we discussed the necessary repairs. They then ordered the needed parts and scheduled when to come back to perform the repair. Three days later they showed up exactly on time and completed the work in the estimated time. They were clean , courteous and pleasant. All questions were answered.

Job went great, would use again. We have been working with Al Bouorgeois Plumbing for more than 20 years.

Very professional on the phone when scheduling the appointment. The technician showed up on time, was friendly and professional. He was in and out in less than an hour and I ended up paying less than I had expected to.