Stuart Services

Description of Work: rplaced entire house plumbing

Description of Work: they came to find find out why my power went out.

Description of Work: Not a thing.Called company on Sunday for an estimate to replace a central a/c unit. On Monday called in the morning promised a visit the next day between 1 and 4. Did not call to let me know what was going on. I called around 5. A guy named Chris who said he was the owners son told me that it was more important to service existing customers than fool with me. I just asked if he thought giving me a call to set another appointment was in his thought process. Then after explaining h

Description of Work: I managed to destroy the socket of a porch light trying to get a broken bulb out. The Stuart Services repair person managed to repair the socket rather than putting in a new one, which would have been much more expensive. The dispatcher worked me in right away when I called even though it was during a holiday week and it was not an emergency.

Description of Work: Fix tight leaking faucets in bathtub and replace toilet flusher. Pipes for tub had been cut too short and had to be replaced.

Description of Work: The provider charged a 55 fee to tell me he could not do anything for me today but proceeded to attempt to sell me on services that were beyond reasonable for the job. It was clearly not an attempt to fix my problem but an effort to gouge me for additional services that I did not need or want.

Description of Work: Called to request an estimate on repairing a probable cracked pipe in my wall.

Description of Work: Installed fuse box, outlets and ran new electrical lines.

Description of Work: Replaced fireplace key valve. Job included cutting a square in the wall to expose leaking gas valve, replaced gas valve and installed a panel to cover hole. Also, job included replacing a 12" flexible gas pipe connector from the gas line to the gas logs.

Description of Work: The heating and AC system was not working at all, and Stuart Services fixed it.

Description of Work: I needed a quote on hooking up a gas generator . Called out Stuart or a estimate . These guys are crooks . First he wanted 1900.00 dollars to hook up my auto transfer switch to my electrical box . The he wanted 3100.00 extra to connect the transfer box to the generator . He wanted 500.00 to pour or get a simple pad for the generator . Then he wanted 500 dollars to go down to Jeff parish city hall and get the permits . This is stealing without a gun . So after he and I argued , he told me , " don't think you can go and call Six on your side on me , cause I got all my prices out of my price book . That let me know he must have run into that before . I would never use them for anything and anyone else should stay away .

Description of Work: I hired Stuart Services to provide me with a generator that I would not have to start myself. So they installed a Kohler Residential Generator Model 18RES. I was very impressed by the workers involved in the installation. It took a long time, but that was due to rain and all of the inspections that were required to work with gas/electrical systems. The gentlemen who worked on the installation were polite, non-intrusive and always apologized for the delays. They cleaned up everything and never left a mess. I was very impressed at the time and decided it was worth the money, which was a little more than I budgeted for, but it was a competitive price and I had no complaints. I decided to go ahead and get a service contract for the generator, my electrical system, and my plumbing for about $31.00/month. The company called me in the beginning to schedule maintenance for my electrical and plumbing systems but I put them off, because I was having no problems and didn't see the need. I mainly kept the service contract so that I would get priority service if I had an emergency (which has always been the case with other service contracts I have). The generator is supposed to run for about 10 minutes once a week, and sometime in the late spring of 2011, I noticed that the generator wasn't running its once a week maintenance, due to the grass growing. I called and someone came out and said they would fix it but they needed a part that wasn't available (at this point, my memory is a little fuzzy, so I don't want the company to come after me for making false statements, I will just try to state the facts). I am not sure exactly what the problem was, but it took a few months to fix. The salesman who I had bought the generator from and who I had dealt with in all of our negotiations, was the only workman who came out to fix it. He kept saying there was a problem getting the part from the distributor because the distributor had changed. Anyway, I was worried because I wanted it fixed in time for hurricane season. It was eventually fixed and it was fixed in time for the worst of hurricane season last year. But it took a long time (at least 2 months) to be fixed. This year, right before Isaac, I realized that no one had contacted me from Stuart Services about maintenance on the system (I really do not know whose responsibility it was for this, but they used to call me all of the time about the electricity and the plumbing contract so I figured they might remind me, but I cannot say for sure whose responsibility is was). I called Stuart on Friday August 24th to see about maintenance for the generator. I was told that they needed a kit for the maintenance and it was "on order". They couldn't give me a day when it would be in. I should have asked for someone to come out and change the oil, but I wasn't thinking. My fault, again. Hurricane Isaac hit on the 29th and the generator worked great. I added oil, using the manual, and it remained working until Sunday when it stopped working. I realize this could've been operator error since I wasn't sure if I added the right amount of oil. It is rather confusing. I tried to call Stuart Enterprises (it was Sunday Sept, 2), When I got no help from calling their number, I called Kohler directly and they gave me the phone number of a distributor in Texas, who tried to help but could only offer consolation at the time. He did call back twice to see if I had gotten the help I needed (which I had not). I received an email from Kohler today (9/17/2012) once again asking if I had my problem fixed and giving me the number and address of the distributor in Texas. Meanwhile, I called Stuart Enterprises Monday, Sept. 3 to report that the generator was broken and still needed maintenance. I was told that the maintenance kit was on order and they would call when it got in. I called again the following week because I had heard nothing from Stuart Enterprises (since my phone call 8/24/2012). I was told the kits had come in but no one would be available to come out til 9/17/12 because they had installations that they had to do. I was frustrated but agreed to have them come out 9/17 between 12 and 5. I waited around until 4:07pm when they called to say the rain had delayed them and we had to re-schedule. I reminded the person that called that when my generator was broken last year, they came out in the rain and said it was "no Problem". Oh well, now I am re-scheduled for Friday (their earliest) between 12 and 5, once again. To say I am frustrated is an understatement. I had no problem with the installation, as lengthy as it was, because they were professional and they helped me understand why it was taking so long. But I spent $17,000. on a generator that only needs to operate when the electricity is out, which is rarely. When it doesn't work, I expect to be treated with at least the curtesy of a phone call. I feel sorry for the woman who answers the phone because she has had to be the recipient of my vitriole. But today, I reminded her that Kohl contacted me twice and the distributor in Texas contacted me twice since I reported the problem on 9/2, whereas today was the first time Stuart Services had called me and that was to reschedule. She said I was mistaken, that we had talked, Yes, we had talked because I had called more than once. I even checked my caller id to make sure I wasn't making a mistake. I might be fuzzy about what went on last year, but I am clear about what happened this year. $17,000. for a generator that worked 6 days does not sound like a very good deal to me.

Description of Work: I called them to clear a basement drain.

Description of Work: Fixed copper hot water line in wall. Sheetrock repairman put two screws through copper pipe.

Description of Work: Located hot water leak in slab, very difficult and long process. Explained in detail my options to re-route the hot water supply in my home and the cost. Made next available appointment time to complete this process and then spent two long days solving my problem. Rodney, Chad and Kyle are amazing young men at their chosen careers. I'm so thankful God has gifted them to help people with such a hard time as this. We didn't want to see them go.

Description of Work: 3 completely new HVAC systems including new ducts. We also purchased 2 REME's to clean the air.

Description of Work: We used Stuart Services to fix pipes in our bathroom.

Description of Work: My compressor for my AC unit went out in the middle of summer, and Stuart Services came quickly to give me an estimate.

Description of Work: Estimate and questions

Description of Work: I had one of my A/C / heating units replaced as well as all existing ducts sealed.

Description of Work: Descale of a tankless water heater that was intermittently not heating. Two new plumbing valves were installed first in order to run the chemicals through the heater and then remove them.

Description of Work: I used the service of Stuart Services for plumbing and air conditioning in December. They ran new plumbing line and system in our house. They also installed a new air conditioning unit.

Description of Work: I used Stuart Services to install under cabinet lighting and bathroom lighting.

Description of Work: We used Stuart Services to do a ton of work. They brought our house up to code with the outside and inside stuff. They replaced a lot of parts that were no longer within building code. They do electrical and plumbing.

Description of Work: Stuart Services put in two new electrical outlets.