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Bienvenu Brothers Enterprises, Inc.

Plumbing, Drain Cleaning, Water Heaters,

About us

Bienvenu Brothers Enterprises has extensive business experience thanks to his involvement in the fourth-generation family business, Bienvenu Brothers Enterprises, serving the metropolitan New Orleans area since 1937. Bienvenu Brothers Enterprises prides itself on quality and dependability by employing licensed technicians experienced in new construction, remodeling and service and repair work, focusing on residential, commercial and industrial projects. The company is also a member of PHCC – National Association, Quality Service Contractors of PHCC, Jefferson Chamber of Commerce,BBB AND MORE

Business highlights

88 years of trusted experience
Emergency Services Offered

Services we offer

Garbage disposals, hot water dispensers, gas & water line service, sewage & sump pumps, sewer & drain cleaning, bio-clean drain treatments, root destroyer treatments, water heater sales & service, water softening/conditioning, air conditioners, cfc reclamation, electronic air cleaners, furnaces- gas & electric, geothermal systems, heat pumps, indoor comfort solutions, floor furnaces, whole-house humidifiers.

Services we don't offer

n/a

Amenities

Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.778 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
12%
3
8%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.2
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 51-75 of 78 reviews

Pamela H.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
it went well. arrived on time
Description of Work: worked on our a/c units

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marie B.
03/2017
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Michael F.
01/2017
5.0
plumbing
  + -1 more
no problems or complaints
Description of Work: Faucet repair in an old shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Lynette A.
02/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Replace temperature gauge in faucet handle

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$105

Ann D.
12/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced 2 bathroom sinks and removed water savers in showers

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Dennis M.
08/2015
4.0
plumbing, drain cleaning
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
$85

Pamela H.
07/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: The fixed a flush assist toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$162

Robyn F.
07/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Nick D.
06/2015
5.0
drain cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$89

Karen M.
05/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Whether it's an emergency, remodeling, or routine maintenance, I always use Bienvenu Plumbing. They are prompt, clean, and professional.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

melissa D.
05/2015
5.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: I have used Bienvenu Brothers for years without issues. They have handled normal plumbing problems such as clogged toilets and drains along with replacement of pipes under the house. They were very informative on how to replace Kohler products which have a guaranteed lifespan without charge. I have always found the staff professional and knowledgable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Rachel K.
05/2015
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Fixed tankless water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

John A.
04/2015
5.0
plumbing
  + -1 more
unknown
Rating CategoryRating out of 5

Marie A.
09/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karen B.
08/2014
5.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: My bathtub was not draining properly. It would drain very slowly. The plumbers came to my house and used some kind of a special instrument to unclog it and it has been working much better since then.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

Joanna D.
07/2014
5.0
plumbing, water heater repair
  + 0 more
.
Description of Work: I purchased the big deasl for $89 for Plumbing Service Call + 1 Hour of Labor and 69 for Whole House Plumbing Inspection Including Water Heater Maintenance.
Rating CategoryRating out of 5
Yes, I recommend this pro

Lynette A.
07/2014
5.0
plumbing, drain cleaning
  + 0 more
.
Description of Work: Unclogged drain cap & remove hair.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

Claudia K.
01/2014
5.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

wayne M.
06/2013
4.0
plumbing
  + -1 more
to high
Description of Work: to high
Rating CategoryRating out of 5

Response from Bienvenu Brothers Enterprises, Inc.
I am surprised by your brash review over the weekend, especially six months after the incident and since when we worked with wife in January 2012. We gave her exactly what you have expressed as a problem with our company. We provide her a Flat Rate Price to replace water lines in the house. We did not do the work, but then, we are not awarded every job we quote. While we do perform services Time and Materials, we are also capable of providing a Flat Rate Price for all services and do it on many jobs. We find many of our clients prefer T&M but, had you inquired if it was available as a Flat Rate project, we would have accommodated you. We have been affiliated with Angie’s List since 2011 and have preformed both Flat Rate and T&M on many projects. We are proud of our overall B Rating and being awarded a Super Service Award 2 years running. You do not get those marks without doing something right. It is unfortunate that you have not allowed us to prove to you why we have achieved those goals. Our business philosophy is to “Exceed the Clients Expectations.” We take pride in the quality of our work and our fair prices. Although none of us look forward to the next time we need professional service, it is our sincere desire that you give us the opportunity to be that service.

Julie C.
02/2010
3.0
plumbing
  + -1 more
They completed the work fine however I found out that we were overcharged for something that was not at all complicated.
Description of Work: In order for our property to be demolished after hurricane Katrina, we needed to have the sewer line disconnected. I called this company simply because they were located in the same general area and thought we would be treated fairly by them.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$500

Response from Bienvenu Brothers Enterprises, Inc.
Since 1937 our family has built a strong clientele in metropolitan New Orleans. This is a result of quality, service, and performance. Many clients would not consider using another company. Bienvenu Brothers Plumbing-Heating-Cooling strives daily to provide you with the best service available. In order to provide quality equipment and installation along with premium service and responsiveness, it is necessary to maintain a certain pricing structure. I do not apologize for our pricing, whether higher or lower than what may be offered by other service providers. I’m certain that you can find cheaper repair services, however, in order to accomplish this there will be a sacrifice in quality, responsiveness, and dependability. You know the old adage “you get what you pay for.” You have assurance knowing that we guarantee the workmanship of all repairs. We have and will be around to honor those guarantees. Most of the low-cost competition’s work is only as good as their ability to stay in business; many have come and gone throughout our history. I believe that we charge a fair price, which enables us to afford a top-notch team, equip them with the best equipment and provide the type of service our clients deserve. I trust that is the reason why 95% of the service calls we perform daily are clients we have serviced in the past.

Rachel C.
02/2010
5.0
plumbing
  + -1 more
Have used them several times and would do so again. Have used for both emergency service and scheduled renovation work. A mistake was made at one call, and they were responsive and compensated for it in the billing. Not the least expensive provider, but extremely competent and worthwhile.
Description of Work: Installed shower on clawfoot tub, repaired and replaced toilets, installed new shower valve & re-placed fixtures during bathroom renovations, replaced kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Kris P.
02/2010
5.0
plumbing, drain cleaning
  + 0 more
The plumber was out there the next day. He was very experienced and personable. He was very determined to get into the difficult-to-reach place that needed repair. He was wonderful to work with. I loved the $10 Angie's list discount!
Description of Work: We had a large leak under the house in a tight spot after the freeze. The plumber found the site and re-glued the joint.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Mikkel A.
10/2009
5.0
heating & air conditioning/hvac
  + -1 more
We were having a problem and they came out and fixed it, then we ran into that same problem and they came back and fixed it again and didn't charge us the second time.
Description of Work: Bienvenu Brothers Plumbing Heating & Cooling refilled the Freon in our air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Adrian T.
03/2009
5.0
plumbing
  + -1 more
I noticed a big puddle along the side of our raised house in the backyard, that wouldn't go away. This was my first time needing a plumber and I was at a loss how to choose a company. The really big companies can send out technichians quickly, but it seems that these technicians are young guys working under the license of one person in the company who isn't on your job. The smaller companies with years of tradition and good word of mouth are unavailable in the short term. I chose Bienvenu Brothers as a mid size company with family tradition and pride of work, with the abilityand size to tackle any problem, and quickly. I called Bienvenu Brothers while at work, described the problem and they said they would be able to look at it that very day or the next. I got a call at work later that day with the news that they could send a team straight away. Great News! But, I was unable to get away from work. I asked if they could they go to my house and see if they could do the work without me having to be there? Well, they did, the problem was fixed and I wasn't bilked.
Description of Work: They fixed an underground leaking pipe (t-section) that was along the side of our raised house. They did all the digging to find the leak, they fixed and replaced the faulty section, then they re-packed the soil back to how it was before. All this was done while I was at work, so complete trust and faith was placed in the integrity of Bienvenu Brothers. My trust was rewarded with a job well done and not a minute of inconvienence to me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

KENNETH W.
06/2007
5.0
plumbing
  + -1 more
This company has many workers and is extremely responsive when I need work done. I have used them for many things over the years and the workers are very competent. I have never had a problem with them.
Description of Work: I had them repair a gas leak underneath of my house. They had to repair some piping, do so replacing of it and then they re-ran my gas lines, which took them approximately 1 day to complete.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Contact information

212 Elmeer Ave., Metairie, LA 70005

http://www.bienvenu.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Heating and Air Conditioning,
Sewer Cleaning,
Natural Gas Lines,
Water Filtration and Softening

FAQ

Bienvenu Brothers Enterprises, Inc. is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Bienvenu Brothers Enterprises, Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Bienvenu Brothers Enterprises, Inc. does not offer free project estimates.
No, Bienvenu Brothers Enterprises, Inc. does not offer eco-friendly accreditations.
No, Bienvenu Brothers Enterprises, Inc. does not offer a senior discount.
Yes, Bienvenu Brothers Enterprises, Inc. offers emergency services.
No, Bienvenu Brothers Enterprises, Inc. does not offer warranties.
Bienvenu Brothers Enterprises, Inc. offers the following services: Garbage disposals, hot water dispensers, gas & water line service, sewage & sump pumps, sewer & drain cleaning, bio-clean drain treatments, root destroyer treatments, water heater sales & service, water softening/conditioning, air conditioners, cfc reclamation, electronic air cleaners, furnaces- gas & electric, geothermal systems, heat pumps, indoor comfort solutions, floor furnaces, whole-house humidifiers.
n/a

Contact information

212 Elmeer Ave., Metairie, LA 70005

http://www.bienvenu.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed