A Noble Sweep Chimney Services

good job done

unknown

They are perfect, couldn't ask for a better family to work with. They are smart and very friendly

Norman was personable, as was his son. Options were spoken of and seemed good, and he contacted a supplier by phone to find out if the double sided coal basket was available and a custom one could be made. He went up in my attic to look at my hvac problem also. Gave me some verbal recommendations from what was visible without the unit on long enough to see the water leak. He looked at the outside unit, too. I think the visual inspection went well, but not worth the $169.00 fee. The estimate for all fireplace work was emailed and a follow up phone call made to let me know the estimate was sent, but for removing the couple dozen bricks from my fireplace the estimate was far too high @ $900.00. And I thought the remainder of the estimate to prepare the opening and place the ventless coal basket inside was also too high @ $2250.00. The price of the basket itself was acceptable, custom made with shipping included. I wrote back that I thought the estimates were too high, and asked if he determined where my fireplace chimney was sealed, but did not get a response. I called to get an hvac estimate sent and have not heard back.

My roofer informed me that something appeared loose on my chimney cap. I contacted a local gas fireplace installer for recommendations to get the repair done. I was given a list of chimney sweeps to call. One of the sweeps I contacted never returned my call (in fairness, it is peak season for this type of contractor). I contacted Mr. Norman last week to schedule an appointment for a repair estimate. He answered his phone when I called, took my information and informed me of his inspection fee and scheduled the appointment for the following week. He and his son arrived on time. He inspected the chimney and was able to make adjustments and re-seat the cap to fix the problem. He replaced the silicone seal on the chimney stack. He came inside and inspected the fire box and the gas logs. He gave me instructions on when and how to replace the vermiculite, embers, and rock. I was given an invoice with details of the work performed and recommendations and comments on the inspection. I felt his charges were very reasonable, he was straightforward in communication, and very honest in performing what needed to be done without up-selling services. Thank you Mr. Norman!