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"Potentially since new ownership has taken over, Surgis is no longer a trustworthy company. They have showed a lack of integrity and professionalism that goes beyond what I have ever experienced with a company. 1. They installed our system and we have spent 15K+ with them over the years. We have always had Surgis upkeep our system and have trusted them to do a good job. 2. We noticed moisture in the attic and asked Surgis to look into it. They improperly diagnosed the issue and the result ended up creating mold around our vents. We payed 1600 in mold remediation and drywall repair. 3. They properly diagnosed the problem and admitted it was not addressed correctly and this should have been caught during the install process. When given the quote for the work, we asked for a price reduction since this was a quality control issue on their end. 4. A manager called us and stated this was a discounted price even though this was not noted on the paperwork. During these conversations, Scott hung up on us.we requested calls from upper management but never received a call back. We really just wanted the issue resolved and decided to proceed to schedule the work with Surgis. 5. When we received the breakdown of the work, we noticed the cost of the vent covers which we already had purchased prior to. We called asked if they could use ours to help reduce price. Instead, they canceled the work and said they would never work on our unit even though we currently have a warranty with them. After calling back to try and get the work scheduled, they stated they no longer had the technical staff to do the job. 6. After getting quotes from other companies, the prices we were getting were significantly less, showing that Surgis lied about a discount or they are just majorly price gouging all customers. We also asked other companies if they would be able to do the work quickly since Surgis made it seem so technical. All other companies told us anyone who installs a system or does duct work needs to know how to do the work we needed or customers would be dealing with the moisture that we found ourselves with. 7. I called Surgis back as a final attempt to get management to work with us and was told we have your information they wouldn’t take any additional information for me. My tone wasn’t heated and I asked the phone rep to please just take the notes and request a call from upper management and she hung up on me. If Surgis was truthful in their reason to cancel the work on our unit, they currently don’t have the staff that has the skills to properly install AC units. If you have Surgis install your unit and find errors, they will not work to resolve the issue and will likely charge you more than necessary for repairs. You would think some upper management would have intervened but that never happened. I get that other staff was probably sick of us calling to talk about our issue, but hanging up on customers is not how to deal with it. If upper management had called, we wouldn’t have needed to keep following up. I cannot warn people enough about this company. Stay away."

"Couldn’t tell me what was definitively wrong with my AC but still charged me the diagnostic and small repair fee. Came up with a price for the actual job without knowing how much the part cost. They can’t explain what a small repair is either. Only reason they didn’t get 1 star is because the guy was on time."

"John was very professional and cleaned up afterwards give that man a taise"

"Very disrespectful to your property, he came and got into my tub with his dirty boots when I asked if he could remove them, he told me that this is what he works in and he is unable to do so, does not clean up behind himself after each job also damaged my sliding door screen kicked it and forgot it was closed and stated that he could not fix it did not pay for it or offered to do so I will not recommend this plumber at all. The job he was supposed to do was fix a leaking faucet in my tub which still leaks to this day."

"prompt and efficient. very good at what he do. honest and wont do unnecessary stuff to drive up prices. highly recommend"

"They are very responsive, and the quality of work is excellent."

"Work was completed on time and excellent customer service."

"Often when we seek a plumber, we have trepidation that they aren?t going to be working for us, but just for their profit. This is exactly what happened with this company. Despite being a lay person, I told them what I believed to be the problem. No further investigation was done and when a problem arose, I was told that I would still have to pay the price for the original issue with no difference to the fact that I clearly did not know what other problems could arise. I was told it wasn?t their fault that the pipe was broke and that was that. It was laughable for the company to even believe that I would consider that I would hire them to actually fix the problem. It?s very hard to find people who you can trust to help you with home repairs and this time I learned my lesson. If you should choose to use this company, please be clear on exactly what?s wrong with your home because they have no grace in truly servicing their clients. "

"Ron scheduled appointment quickly responding immediately. Arrived on time and was very friendly and professional. Would definitely recommend"