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"Potentially since new ownership has taken over, Surgis is no longer a trustworthy company. They have showed a lack of integrity and professionalism that goes beyond what I have ever experienced with a company. 1. They installed our system and we have spent 15K+ with them over the years. We have always had Surgis upkeep our system and have trusted them to do a good job. 2. We noticed moisture in the attic and asked Surgis to look into it. They improperly diagnosed the issue and the result ended up creating mold around our vents. We payed 1600 in mold remediation and drywall repair. 3. They properly diagnosed the problem and admitted it was not addressed correctly and this should have been caught during the install process. When given the quote for the work, we asked for a price reduction since this was a quality control issue on their end. 4. A manager called us and stated this was a discounted price even though this was not noted on the paperwork. During these conversations, Scott hung up on us.we requested calls from upper management but never received a call back. We really just wanted the issue resolved and decided to proceed to schedule the work with Surgis. 5. When we received the breakdown of the work, we noticed the cost of the vent covers which we already had purchased prior to. We called asked if they could use ours to help reduce price. Instead, they canceled the work and said they would never work on our unit even though we currently have a warranty with them. After calling back to try and get the work scheduled, they stated they no longer had the technical staff to do the job. 6. After getting quotes from other companies, the prices we were getting were significantly less, showing that Surgis lied about a discount or they are just majorly price gouging all customers. We also asked other companies if they would be able to do the work quickly since Surgis made it seem so technical. All other companies told us anyone who installs a system or does duct work needs to know how to do the work we needed or customers would be dealing with the moisture that we found ourselves with. 7. I called Surgis back as a final attempt to get management to work with us and was told we have your information they wouldn’t take any additional information for me. My tone wasn’t heated and I asked the phone rep to please just take the notes and request a call from upper management and she hung up on me. If Surgis was truthful in their reason to cancel the work on our unit, they currently don’t have the staff that has the skills to properly install AC units. If you have Surgis install your unit and find errors, they will not work to resolve the issue and will likely charge you more than necessary for repairs. You would think some upper management would have intervened but that never happened. I get that other staff was probably sick of us calling to talk about our issue, but hanging up on customers is not how to deal with it. If upper management had called, we wouldn’t have needed to keep following up. I cannot warn people enough about this company. Stay away."

"Couldn’t tell me what was definitively wrong with my AC but still charged me the diagnostic and small repair fee. Came up with a price for the actual job without knowing how much the part cost. They can’t explain what a small repair is either. Only reason they didn’t get 1 star is because the guy was on time."

"This was my first time using Bob’s Plumbing and I’m very glad I did. Josh and Marty did a fantastic job installing 3 toilets, repairing some incorrectly installed pipes (installed by different company) under my sink and replacing the supply line to my dishwasher. They were efficient, courteous and friendly. You can tell they take pride in their work by the quality of the work they performed. Thanks Bob’s Plumbing!"

"John was very professional and cleaned up afterwards give that man a taise"

"Peter Glover is an exceptional person. He is courteous, considerate, and dependable. Peter responded immediately to my request for an estimate to replace my broken water heater. It was easy to text him pictures of the job that was needed and he quickly responded with a reasonable estimate. Peter patiently answered all of my questions and scheduled a time that was convenient for me. He is very concerned about his customers and wants to ensure that they have hot water restored quickly. I was very impressed with the ease of contacting him with text messages and phone calls. He made me feel very confident that I was hiring an experienced professional. Peter arrived when expected, worked efficiently, and did an excellent job of installing, cleaning up, and hauling away the old water heater. He explained everything I needed to know about the new water heater. I am very happy to have a working hot water heater again. I recommend Peter Glover to anyone in need of a plumber."

"Paid for labor to install supplied items. One item defective and excuse the tile, but $1800 and 10 hours later I have this mess. They require additional fees to finish now. I?m skeptical at best."

"he did a great job"