Ace Plumbing & Electric

There was no access to the bathtub pipe, so a hole had to be cut in the sheet rock. Kevin installed a removable panel, which saved me the cost and trouble of hiring someone to repair the sheet rock. I received a follow-up call to make sure I was pleased with the service.

They did a good job. The price was reasonable considering what they did.

Very professional and conscientious. I wish I had also used them for the tile in the shower and floor as I am sure the job would have been done so much better than was done by the tile company I chose. I did not realize they did it all. Very very pleased!

The technician, Chris, was friendly, professional, and courteous. He slipped on booties before entering the house and worked quickly and efficiently. He had the necessary items and tools with him.

They came back on 2/18/14 tried to wash out sewer pipe from toilet in my bathroom but was unable to unclog drain. Then said they would come back with sewer camera to check the problem. Meanwhile i called another person to come and check out my problem. Well he got his equipment stuck in my pipes and would not come back to remove his hoses and camera. Ace came back and accessed the situation, said they could handle the job for us breaking the slab to correct things. Later that day a secretary or some person in the office called to say they were too busy and the job was to big for them, they also said they do not come behind another plumber. I do not like being told lies, that is very unethical in my opinion. I would not recommend them to my friends. I wish they would have been more considerate . Another plumber was called because i was told they would come back in a week. Don't tell a customer you can handle to job , and then call back and refuse to take the job. Honesty is the best policy in my opinion.

Great job. Whole experience prompt, courteous, professional. Chris did great job.

I called them at 4pm on the 13th, they were at my home at 915 on the 14th, outstanding! They called me 15 minutes prior to showing up. The technician was courteous and respectful. He answered all my questions and concerns, performed his work without delay. He wore a clean uniform and booties, that's a nice touch.

During the recent freeze, wound up with a broken water shutoff valve. Was told on the phone that they wouldn't be able to respond until Friday or possibly even Monday. Got a call an hour or so later (Thursday afternoon) that they had an opening and would be right out to do the work. The plumber showed up and took care of replacing the valve and let us know we had a 90 day guarantee. We'd been waiting on the plumber we normally use but never even got so much as a call letting us know when they would show up. So we'll more-than-likely give Ace a call next time we have a problem. They were a little pricey, but we appreciate that they came out quickly and did a good job.

I called in the morning and they sent a technician out that same day. He looked at the work to be done and gave me a price within 1 hour and came back the same day and completed the work in a very professional manner. I would definitely use Ace Plumbing again the next time I have a plumbing problem.

I called Ace Plumbing around 9:00 a.m. and their plumber came and fixed the faucet and was gone before 11:00 a.m. The is second time I have used Ace Plumbing and I am always impressed by how quickly they respond. Their plumber was very professional. I will definitely use them again.

We hired ACE to remodel our master bathroom. They reran plumbing under the slab and in the walls. When they were done with the plumbing they poured a new cement slab. When I got home they were in the middle of pouring the slab. I was shocked at what I was witnessing. They were using my wheel barrel and other equipment that was under my carport without my permission. They left the front doors to my home open and poured the bags of cement in front of the open doors. My entire living room was covered in dust. When I saw the bathroom they had not purchased enough cement so it was not flush with the existing cement floor. They guessed the amount of cement that they would need and they were very wrong. In addition to this, they had a plumbing line coming out of the center of the floor. When I questioned them that this should be flush against the wall they said they would fix it later. This was after cement was poured already. I was very upset so I called to speak to a manager to complain. They never returned my calls. When I finally received a return call they said that they were not "cement experts". I told them that when I was receiving my estimate the guy said that they could do it. He said it would be no problem. I then asked them to come out to the house and they refused. After several more days of calls being ignored I decided to call the BBB. Magically, I received a call from management and they offered to refund me the amount they charged for the cement job. I told them I wanted more done to rectify the situation but they refused to do anything else. I would NOT recommend using ACE for any remodeling projects in your home. It was a complete nightmare and we had to pay another plumber to redo the work they did. Not only was the work crappy, but the way we were treated by management was even worse.

The gentlemen were professional and quick. I would recommend this company!!!

This was my first experience using Ace Plumbing. They were on time and did a great job. The price was very reasonable and the service was friendly. They also provided a coupon for future services and I received a thank you letter in the mail shortly after the service was performed.

Just like on their TV commercial - I was so impressed. Put boot (shoe) covers on before coming into the house. Was very nice, polite and informed. We were also given a gift packet and told about their membership, that gives you discounts and other benefits on future plumbing needs. Their gift packet was filled with useful items, the ink pen I use everyday at my computer. They also sent a survey card to ask how well they did, and if we had any suggestions. I couldn't think of anything I would change or any more I would do - I think they have it all covered. We have recommended them to everyone we know - good to know when the time comes that you need service from a good company. They were so professional - they need to give classes to high schoolers, because what they do and the way they do it, should be done in every company. Just like the difference in going to Canes fried chicken and McDonald's, some care, some don't, and some care a whole lot more, and can be very proud of what they do and how they do it. ACE Plumbing sure made an "A" with us.

The plumber came the next day. He wore shoe covers. He was able to repair everything in an hour-and-a-half or less. As soon as he left, the company called for a report on his performance, and to ask if he'd worn shoe covers. We received a 'goody bag' of a pen, note pads, and several other little 'household helper' type items. And then a week or so later, we received a letter thanking us for giving them our business. All in all, our dealings with Ace Plumbing were a 100% A+ experience.

it was great, he did a great job, in a timely manner

I highly recommend Ace Plumbing. They are prompt and professional and reasonably priced.

My bathtub was not draining. After many attempts of unclogging I called Ace Plumbing. They were here the same day using a machine to unclog a MAJOR clog. The gentlemen was very courteous and informative. I'm 100% happy with the job!!!

Went well. Estimate is what was charged. took 2 days. Did good job

I was very impressed with their overall promptness, but the duration of the job was a bit long. My hot water heater had a slow leak, and I called Ace to send someone out. Within 3 hrs of my call a tech was at my door. He said there was nothing he could do since the leak was more than likely coming from the tank. He showed me a card of their package deals for a split second then when I asked to see it again just to make sure I was getting what I wanted...he kind of seemed like he pretended not to hear me and told me my new heater brand would be a Rheem. I also asked about an electric tankless heater, and he told me there was no such thing...that I needed to have a gas line....which I don't. I would have liked the tankless better since my husband and I discussed going tankless in passing, but had never researched it.After hearing the tech I really believed there was no such thing until the tech was in the attic and I checked the net, and there very much is an electric tankless heater...even made by Rheem! I also asked what would the price be on the tank alone, and he claimed there would be no way to know!!!! Who does business like that?!? In these times..how can you expect a customer to just shell out hard earned money, and not get an itemized bill. I almost fell over backwards when I saw the majority of those heaters only cost around $350! AND, even the most expensive of their labor fee is a little over $500...so how does that add up to $1200?! Then, the tech had to wait for at least 2 1/2 hours for someone to come and help him remove the old heater, and carry up the new one! This made for an all day affair! Overall...aside from the tech telling half truths, and the cost being sky high...I will admit that they were at least very prompt!

Great performance. VERY good service!!

Our disposal had to be replaced. We scheduled the replacement service online with Ace Plumbing. The date/time of the repair was confirmed. The service rep arrived on time and prepared to complete the replacement. After replacement, the disposal performed beautifully. He completed the job efficiently. He cleaned up the area prior to leaving. I will definitely call Ace Plumbing again for plumbing needs.

They were professional and prompt. They were very courteous and friendly. I would use them again. They are expensive but they are good. It is sort of in the category that you get what you pay for. It was $200 to remove the water filter and then he replumbed that section. It was $900 to run the gas line.

FYI - I was told they are so busy that i would have to pay $53 for and estimate. I have built a several homes and have never had anyone want to charge for an estimate. So they want us to pay to see if their prices are going to be competitive. I'll remember this when business slows down for them and it will with this policy.

Plumber came and talked to us about the service that we needed. He was able to fix the toilet from being clogged, but the tub was a different story. He was here for around three hours for the job. Thank goodness they do not charger by the hour. We had a $50 service fee and the total came out to be $319.50 for half the job being done. Disappointed that we have to spend $300-350 for a jet machine to try and unclog our tub now. They did a good job but the money is what is disappointing me and we still have to spend a lot more to unclog the tub.