Ace Plumbing & Electric

They were very polite, patient and they did a good job.

Went great. Quick response. Only thing I didn't care for was the fact there was a dispatch fee that did not absorb because I did have services performed. I went with them because they were only people I could get a hold of for a same day job.

They couldn't do anything to make my experience better.

Everything went great! The lights look amazing, they were put where I wanted. The electrician installed the lights and cleaned up after the job was complete. Prices were very fair.

The dispatcher was certainly professional, but not engaging. She said the TECH would be out the same day, and Chris was at my home within half an hour! He came in, made a diagnosis, took a short trip to the local supplier, and was done quite quickly. Unfortunately wife had to take over the process since I needed to be in Scott by 4 PM so I had no idea I appreciated the Up-front pricing process and form. I was a little surprised that the payment charge had to be called in as opposed to a swipe on the increasingly ubiquitous iPad or iPhone or Android, but it wasn't an inconvenience. Chris was engaging and the both of us were surprised that the moment he pulled up the city works team pulled up here--unannounced-- trouble shooting a leak between my house and the house next door. They arrived unannounced, left after turning the water off, but Chris circumvented that minor annoyance. After months of waiting for a previous it was refreshing to have the provider come out on the same day--within an hour really--of my first call. Great job.

Poorly. Charged us for nothing. When I called them to come back to fix it, they told me that the person did not do the repair he told us he did. Avoid this company.

Showed up on time and was friendly and professional. As soon as he found out what he needed to do he gave me a price of what it was going to cost. He explained what the problem was and also what he was going to do to correct it. I would use them again if I had any type of plumbing problems.

They responded promptly with an estimate. They did the work. They charge high; but you get first class service and prompt estimates. You get what you pay for.

Called Monday to inquire about an estimate. Dispatch sent out a technician same day. The technician (Kenneth) was very polite and informative. The plumber who worked on our house when it was being flipped apparently didn't know what they were doing. Kenneth explained that they had installed SINK handles for the tub/shower, tried to modify things by cutting the pipes and didn't assemble the handles themselves properly. Pieces were put in backwards. Kenneth spoke to my husband and went to purchase handles that were appropriate for the tub/shower and matched the nickel finish. He returned within the hour, installed the handles and explained how they should work (turn them both towards the inside). He also let us know where we could special order fancier looking ones that would match our sink hardware. Really impressed with this company and will definitely use them again.

They were very punctual and professional and I have not had any issues since the work was completed.

We called on Thursday afternoon to schedule an appointment. They told me that they would not be working on Friday because it was a holiday (which is understandable) and the earliest they could schedule us in was Monday. I agreed that Monday would work. I also made a point to explain that my job requires me to be away for up to 2 weeks at a time and I would be leaving on Tuesday morning. If for any reason the job extended past Monday I could have someone at the house, but I wanted to be there on the day the plumber arrived. When Monday arrived we did not hear from the plumber. We decided to call in the afternoon to get an update, and hopefully an estimated time of arrival. When we spoke with them they told us that we were not on the schedule, and they did not even know about our job. We were obviously pretty disappointed, but the worst part was it felt like nobody took accountability for the mistake. They simply tried to reschedule us without much of an explanation for what happened. I cannot speak to the quality of their work, because no work was performed. But I was very disappointed with their customer service and professionalism.

I was having issues with my drainage; specifically, when the washing machine would drain, there would be 'gurgling' in the kitchen sink. The Ace Plumbing representative, Kevin, assessed the situation and provided a job cost which I accepted. He then proceeded to snake out the main drain line to clear out any clogs. He cleared out lots of hair and some tiny tree roots. After each time, he ran the washing machine to see if the problem had been cleared. Even after clearing the clogs, the gurgling problem was still occurring. He checked the area where my septic tank is and observed that the washing machine drain water was pooling up in that area. He recommended that I contact a company to pump out the septic tank. Kevin was absolutely wonderful! Because his efforts were unable to correct the situation, he generously cut the job cost in half. Although it was not necessary because I felt his efforts were well worth the original quote, his cutting the charge in half went above and beyond what I already considered to be excellent customer service. I've used many plumbers over the years and I will say that my experience with Ace was the most positive I've had. I feel very comfortable trusting any of their representatives with my plumbing needs. I will definitely use them again when the need arises.

I had emailed a request for service the previous night. They called first thing the next day and sent out a technician by 9:30 am. He did the work promptly and professionally. The experience was more than satisfactory in all regards. "Up-front" pricing also was a desirable feature.

Kenneth could not have been nicer, especially since he had to come out on a Sunday and clean out whatever was causing the blockage.

Everything was great! And I was very happy with the service.

I was sold a new hot water heater. They installed it and left. I didn't have any hot water. They came back and about an hour and half later told me my breaker was bad. I had an old hot water heater but I feel they sold me something I may not have needed. I'm a single woman and I felt like they took advantage. The company was non-responsive to my request to call me back. On Friday evening after spending $1200 on a new hot water heater I had to call an electrician to come out and replace my breaker (another $150) so I could have hot water. They should have checked the electric first. They said they could check to see in the shop if it was an electrical problem but when I called on Monday they said they no longer had the heater and they would have recommended changing out the heater anyway because it was over 12 years old. This was little comfort to me and my credit card.

This was the fourth visit for a shower leak that started months ago. Another plumber did a terrible job of not fixing leak. Ace explained why they could not have fixed what they said they did. It was a multiple step process of tearing out shower walls, disconnecting faucets, fixing leaks, jack hammering foundation to fix the pea trap leak, then re-installing new pipes, etc. Another person put the faucet back on after the marble was reapplied. The leak was due to the inner parts being old. So when Ace came again to fix this, he also left to go get a new piece and came back and fixed it. We are very pleased with their level of service, professionalism, and pricing. We did join their Ace club which gives you a discounted rate, immediate service for emergency (which I needed) and a once-a-year plumbing inspection of the home. Highly recommend them!

They did a very good job. They were professional and looked good. They were competent and pleasant. They did not leave any mess. Their price was average and they did not have to come back and fix anything.

They were prompt, showed up when scheduled and finished quickly.

There was a 39,00 charge to come out & a fee to unclog my bathroom. He used a 6 ft snake & now it works fine. I thought it could of been a little less expensive since it didn't take much time but he fixed it & all is fine. I was able to use my 10. coupon.

Work done on my parent's washing machine by a service person from Lowe's was done incorrectly: The washing's machine's COLD water dial was sending HOT water into the machine, and vice versus. Additionally, water in pipes installed by a supposedly licensed plumber was backing up. I called Ace Plumbing to rectify this situation and to check some other work. They came the same day, and the call was at no cost to my parents because I had previously signed them up for a special program Ace offers - for a small monthly fee, customers on this program receive expedited service and other perks. Work that would normally have rendered a bill that would have cost $240 was $0.00! Needless to say, both my parents and me were extremely pleased. Kayla, the dispatcher, takes ownership of the call and understands the customer's urgency. When I told her my parents were elderly and this problem was making them fret, she told me to not worry and that she would have a plumber to them ASAP. She kept her word and I'm extremely appreciative.

My bathtub faucet was running even when the shower was on. I researched the problem and knew the shower diverter needed replacing. A young guy came out and within a few minutes said that, because the seals and washers looked good, it must be an internal problem, and I needed to replace the whole 3 faucet assembly and he happened to have one in his truck for $300. Then he spent most of his time on the phone with the office getting a quote of how much to charge me, which ended up being outrageous. I told him I'd buy my own faucet (which were $59 at Home Depot) and would call back when I had it. After he left I found half a broken washer on the side of the tub, so obvious he lied about the seals not being the problem. My husband took out the diverter and I went to Home Depot and bought a new one for $12. My husband put it in and the problem was fixed in 2 minutes. I sent Ace an email about my experience and dissatisfaction and I never got a reply from them.

I was satisfied with what he informed me of.

The work was performed on time and without any problems. I have used this provider several times over the past 2 years and have always received prompt, efficient repairs. Their employees are always professional and courteous and services are performed in a timely manner. I would definitely recommend Ace Pluming to anyone in this area.

The repairman was very efficient and knowlegable. He repaired a leak underground and underneath our home. It was a difficult job and the price was very reasonable.