Butcher Air Conditioning

Upon phoning Butcher Air Conditioning and leaving a voice message, I was contacted almost immediately by a company representative who gave me a firm bid on the work we needed to have done. Their price was considerably better than another bid we received, plus they were also able to do the installation on a Saturday, which was imperative for us. I would recommend Butcher Air Conditioning to anyone needing AC/Heating work done in the greater Lafayette area. We will call them when the time comes for service on our system.

The installers arrived at approximately the agreed upon time and the HVAC replacement was completed in one day as promised. I had the entire 30+ year old system replaced (compressor.air handler, plenum and ductwork). There was a little bit of a mix up when the material was loaded at their shop. When the installer and I recognized the problem, he made a couple of phone calls and the correct material was sent via another truck within 1 hour. The insulators came the next day and completed their work in approximately 3 hours. Everyone left the place as clean or better than they found it. We are very satisfied with their service.

The marketing person came to give a quote and was very polite, knowledgeable and amiable. His presentation convinced us to go with Butcher. When they came to do the job, they did the job in a reasonable amount of time and kept the areas clean while they worked. It was a satisfying experience.

I couldn't ask for a better service professional than Matt Leblanc!

Person answering phone gruff. Made appointment and verified for next day. Took off work and nobody came OR called. Went to your second choice who did a great job but left dirty bootprints on white carpet.

Service was prompt, efficient and very professional. While the technician was here, he checked/inspected the blower wheel, coil, filters, air flow, ductwork, compressor, refrigerant, start components and thermostat. He replaced the indoor capacitor and made sure everything was working properly and the A/C was working properly before he left.

Everyone that I dealt with from estimate to installation was professional and considerate.

They did a fantastic job, showed up on time, and were very professional. They installed the unit without problems in spite of a very difficult installation access point upstairs.

Butcher Air Conditioning didn't have the cheapest price but they had good products. They were professional and prompt. They were willing to spend a lot of time here, I am talking months and months before they even received the first check from us. That is how much they trusted us. They were responsive and every time we had questions, not only with the installers but also the supervisor was here on site a lot and he was responsive to us.

After the work was performed and I had paid them, I discovered that the soffits were blocked and tried to clear them myself but could not get enough insulation away. I contacted a home inspector and he recommened that a leaf blower be used to clear the soffits. I called Butcher Air Conditioning and they did come out and used a leaf blower to clear all the suffits. I had the home inspector come out and look at the work and was advised that they did not do the job correctly. There were bare areas of my attic where they blew the insulation away and also the insulation was flush against my roof in many areas. Butcher Air Conditioning never went back up into the attic to check the work that they had done. The home inspector advised that they need to come back out and rack the insulation away from the roof pitch and back over the areas that were bare. They did come back out and were not too happy. I did advise them that I had seen some old insulation and let Earl know. I had an energy audit done on the house which turned out great however not all the old insulation was taken out. I contacted Ryan Haydel and advised him that either I wanted that insulation removed or I wanted my money back. Ryan got very ugly with me and advised me that either I would be charged $1,200 for them to come back out to do this or they would hand pick the old insulation. This was very upsetting. I then obtained other names of companies from the city that do this type of work. and got estimates to get the job done right. I did call back to Butcher Air Conditioning and spoke with Ryan's boss, Mark Haydel who is also his father and explained my complaint to him. He listened to what I had to say and sent Earl out to check the situation out. At this point I wanted my money back for a job that was not done correctly. They ended up refunding only $650 back of the $1380 they charged to remove the insulation and the owner of the company, Bobby Butcher never met with me after I also called him and expressed my complaint with him. He advised me that he would check this out and get back with me. He never called me back. He just sent a certified letter advising that was all they would do. I do have witnesses that went up in my attic and saw the old insulation in different areas of the attic. I do have pictures of the old insulation which was had not been removed and I had sent those pictures to Mark Haydel and showed Earl the pictures. I really would not recommend this company to anyone.

Arrived on time after calling en-route, worked quickly after I explained the problem, diagnosed and corrected the problem in a very timely manner. One could not ask for better professional service.

They were prompt and efficient. The guy even came back to help with some other problems that we had. They did a good job. I have to give them good marks for working with me to get some things done. I will continue to use them and their air conditioning service for the home.

Everything was done as promised. The AC works wonderfully. He then came inside to measure the temperature of each vent in the house...a nice touch. I would highly recommend them to anyone looking for some AC service.

I've lived here all my life and Butcher Air Conditioning has exceptional service but they are also known to be pricey. We did not use them because of this, they were just too expensive. But they are well known and I know them personally and they offer very good service, quality and product. They are top-notch. They actually came in and got into the attic and into the house, some of the others didn't even get out of their car. My parents have used them all their life.

People out here pretty much know Butcher Air Conditioning.

They have people located in areas close by. They do a good job and spend a lot of time. I have had some companies that are in and out in 10 minutes. Butcher Air Conditioning spends an hour here. Pricing is average and reasonable. I haven't had any maintenance done. They call me for the appointment. They wear uniforms.

They were really good and professional. I think their price was the best compared to everybody who quoted me. They showed up on time and they were done in half a day.

they were quick and had the required parts on hand. For an emergency (91 degrees inside 101 outside) they did a real good job.

The last time he came my son was here and whatever he did it is fixed and it is working. Price wise I have not had a chance to compare since I have not used anybody else or checked the prices around.

Good job and they were punctual and professional.

I have a contract for them to come out twice a year. When they come out, they check the inside and outside of the unit, and up in the attic. The price is average.

Excellent. No problems. Services and products as promised.

I do not know much about HVAC which is why I have always hired a company to do inspections for me. The technician was very professional and courteous. He seemed to be very thorough. Since using Butcher Air Conditioning for a year, we have not had any problems with our system. Overall, Butcher seems like a good company to me.

Service man showed up on time inspected and cleaned unit. Found a leak and added freon.

They found the problem when another company couldn't. They are well trained and do what they are supposed to do. They are punctual. They are expensive but I don't think it is that much more than other companies.