Butcher Air Conditioning

Our salesman, Anthony Devillier, was in contact with me on a Friday morning, visited our home that Friday afternoon and installation completed on that Saturday!! Very pleased with top-notch customer service! Dependable, trustworthy, honest personnel are truly an asset for your successful Butcher Air Conditioning Service business. Satisfied customers, Barry & Cynthia Dauphin

The quote was higher than comparable company for the same equipment (Trane) Other companies seemed to offer better solutions to air flow problem and to bring the system into code.

It went great, they are good and solve they problem quickly.

We narrowed it down to two companies. Finally We chose Butcher for their reputation. Everything was as they said. They were helpful and reliable.

The Workman arrived as stated in phone call. The problem was complicated and more experience was needed Extra help arrived shortly and the repairs were made. I was impressed by the honesty and professionalism of both Gentlemen. They cleaned up any mess and charged a reasonable price The same price was quoted by another repairman without all the extras Needed.

I have an annual contract, the fee is included in the annual charge.

very well; we're not sweating anymore

Awesome! Showed up on time, professional service from the time they entered my home until they were done. They cleaned up after they were done and I had nothing to do but get on computer and set up my account. Personnel even sent me a YouTube video that shows how to program my thermostat. In the past my unit of ONLY 6 years had to be set during day to 75 and that side of house stayed warmer than I liked. BUT this new unit, we set it on 79 during day and it's very very comfortable and certain times as little chilly. More times went from 72 to 77-78 and rooms are just perfect. We quickly realizing that our electric bill will definitely be lower, we may end you changing the unit on the other side of the house. Highly recommend Butcher Air Conditioning.

Great. The fellow inspected promptly, was friendly and honest. Didn't try to get me to spend a lot of money, just told me my a/c was fine for its age, only needed the coils cleaned. Advised me my attic wasn't insulated (which I knew). Put insulation on an unwrapped condensate pipe for no charge. Very pleased. Sorry I don't remember the fellow's name, but I will definitely use them going forward.

Could not be happier with this company. Called yesterday, salesman called back immediately, set an appt for this morning. Was given a bid $300 less for more work. Crew was here about an hour later, GREAT guys! They found a live snake and decided to spray all my walls for no extra charge. I've already recommended Butcher to my friends and family.

Excellent service, very prompt. Not the cheapest, but very good work.

House wasn't cooling properly and had a damp odor. The tech attached gauges to outdoor unit. Went inside to turn on A/C and immediately noticed something was in the blower, but I could not hear anything. He went into the attic, removed cover and found a piece of paper that had gotten sucked into the blower. Removed paper and replaced cover. Went outside and cleaned the coils on the outdoor unit. He then showed me the gauges as they moved into the proper operating ranges. Freon level was normal. The primary problem was dirty coils in the outdoor unit which he showed me how to clean and how often. He also gave me tips and information about my specific unit.

After Hours A.C. & Heating, LLC. replaced my heating unit in my attic with a heat pump. To do this they had to cut into my ceiling and make an adjustment so that the heat pump and the AC unit would fit. They did excellent work and replaced the heater and the AC unit in the attic and outside in one day. I could not continue with my submission without rating Butcher Air Conditioning, who I did not use. Butcher is an old reliable firm however I used After Hours A.C. and Heating, LLC because of the recommendation of a friend.

Why do air conditioners always seem to go out on Sundays and on Fathers Day, no less! When this happened - again - we phoned Butcher. We left a message for them and received a call back promptly. Within 3 hours of our call, the technician, Mr. Brandon, came. He was very professional, knew what he was doing and did the repair. We were not only relieved to get it fixed - the temp was 95 inside the house - but thrilled to find an air conditioning service that does a great job at a reasonable price! A+++++ all the way around for this great business!

They do a really a thorough check afterwards to make sure you are satisfied.

The experience was actually very easy. The technician called me within 15 minutes of my initial call. I told him what was going on, and he advised me to turn the unit off until he arrived. Within a couple of hours, he was here. He was very courteous, professional, and knowledgeable. He explained the problem in a way I could understand. It was fixable, but the cost was prohibitive and he explained what else could go wrong down the road. I wasn't surprised. The unit was 20 years old. He advised to purchase a new unit, which made sense to me considering the age of the unit, and the fact that freon is being phased out. He had the old unit working before he left. Within 15 minutes of his departure, I was contacted by a representative of the company to discuss a new unit. We made an appointment for today 8-12-2014. The representative called before the appointment time, and was even here a few minutes before. He was courteous, and assessed the situation thoroughly by looking at the old unit. He presented all options to me and did not pressure me to pick any particular unit. He explained all pros and cons. I was able to finance, and he was able to get me approved on the spot. Within 40 minutes we were done. They will be here tomorrow to install the new unit. I am well pleased with their service!

They were very knowledgeable. The guy came back on his off time which my husband and I were very impress with and at that time, we had an unusually cold winter. They came in, they explained everything to us. They showed my husband when they removed the parts and they said: "This is what we replaced." Before we replace it, he said: "Look, I wanna show you whats going on. This is what it's supposed to look like. This is what it looks like. I just want you to know that this is what it's gonna do." They are very conscientious about cost. They actually took some of their service charges off when we bought the system from them, like $400, which they really didn't have to do. We bought a brand new system with them and that was very, very nice. They gave us a big credit for it. They told all of our options; what's the cheapest and most expensive way to go. He could have tried to sell us just the most expensive things but he really didn't. He tells us what we need and what we don't need. Every one of those guys knew what they were doing and that was impressive to us.

We have used them for probably 20 years. They are professional and clean up their mess. They all know what they are doing and they are available at night. They came once at 10:30pm and fixed the unit. They also give units on credit and they are very responsive. They explain exerything very well. They have a service plan so you can pay annually. They have very good warranty as well. It was a free service under warranty but they do not sell cheap units. It took a little longer for them to come.

I'm sorry I have not responded soon and I can't provide a lot of the details because this is a rental house that my daughter lives in and we provide her a credit card for repairs/improvements. Not sure of cost it was so long ago. She said they were professional, did their work in a timely manner and would use again.

I’ve been using them for many years now. They are prompt in coming out and that’s important when it’s really hot. They don’t just overprice you for things. They don’t give you a bunch of recommendations that aren’t necessary. They will only fix what’s necessary. They don’t try to rip you off. Their pricing is competitive.

The 4 ton A/C system in my house was not cooling the house properly and was running non-stop. After being completely dissatisfied with my home warranty company (old republic), I decided to call Butcher. They had a technician come out to look at the air handler and condensor. He suggested that the air handler be replaced. Next they sent Ryan Haydel to come look at the unit and estimate the cost. With the cost of a new 4 ton air handler, Ryan suggested that our two story house and my money would be better put towards a new 5 ton system. After some thought, I decided to go for it and we could not be happier with the decision. I called on a Friday, Ryan came by the house Monday, and had the new condenser and air handler installed on Tuesday. Then they came and blew insulation on Saturday! We had an issue with the temperature not reading correctly on the touch screen controller, they installed a remote sensor in the middle of the house with no additional charge! The system works perfectly now, cooling off our house without the unit running non-stop which should save us on our electricity bill. Although Butcher may be a littler pricier than other companies, you get exactly what you pay for; fast, professional service with no hassle. Ryan was very responsive, helping us understand the problem and suggesting several solutions. I will continue to use Butcher for all of our air condition needs.

They weren't able to help me as I need a home inspected for possible mold.

I called first thing in the morning, and asked for a technician to come check out my unit. They said they could send someone that day, but couldn't give me a time range... at all. Not morning, not afternoon, nothing. That kinda messed with me and I just hoped I'd be available when they were. They warned there was an automatic $89 charge just for coming. Seemed steep, but the temperature was rising, I signed up. When they did call I sped over to my house, and the technician was already there. He pointed out what he thought was the issue right away, and he was right. However, even though it took only a few minutes for diagnosis I had to pay $89, plus $100 for assessment costs. My technician, Eddie, was so great. He answered all my questions, and was super professional. Later that evening a Salesman did come to my house around 7pm to talk costs with me. I appreciated that he was flexible with his time... he already had meetings all afternoon and fit me in after all of those for the day. I was quoted $2500 for replacement. I ended up not replacing my unit with Butcher, and went with another company. However, I wanted to rate them because of the Service appointment.

They are very good. It went very well. They were professional and on time. They followed up when we had problems. They came out here and took care of things. They followed up well.

They did a good job. I was happy with their service although they did charge more than what they advertised online but it wasn't a lot more. It was only like $10 more than what they advertised initially..