Response from Robert Brown Plumbing LLC
I am so sorry to read this. I spoke to our master plumber and he did remember speaking to you about your options for a plumbing issue between 6 months to a year ago. Any good contractor, upon noticing problem is going to continue happening, will open a discussion of what can be done to resolve the problem for the long term. Continuing to repair an issue is not a solution if the problem will happen again a month or 6 months down the road. A plumbing proposal/bid is not a contract until both parties agree to the terms and is more of an option, not a command of what to choose. This is why we were confused to hear about your dissatisfaction with a bid and honestly concerned because it stems from an alleged accusation of dishonesty from an unnamed competitor. This competitor may not have the experience of our master plumber, discussed the same scenarios, have made the same observations concerning the same issue, and the competitor may be practicing unfair competition practices. The proposed price in question was just one of a few scenarios given. This scenario is where we would have replaced the majority of your homes plumbing (all water and drain piping, involving) and would have been a major overhaul, hence the price. Again, this was not the only option discussed and could be classified as a worst case scenario. Customer satisfaction is a priority for Robert Brown Plumbing, and we would have loved to have resolved any questions or concerns you may have had at the time if we had simply been contacted. We do apologize for any slight you may have felt and that you did not feel that you could contact us at the time to discuss the difference of opinion by this other company.