Echelon Roofing & Construction LLC

Well thanks

Great work and communication!

Went extremely well.

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Eagle was not on my radar when I began to research a roofing contractor to replace my roof at my expense. I had previously had my roof adjusted for "named storm" damage at the 6% deductible forced upon me during my coverage period in 2008. Shane was checking on a job in my subdivision when he stopped by and introduced himself and Eagle USA. Since I was actually actively obtaining quotes I invited him to quote. He provided links to websites of roofing system suppliers, references in my neighborhood and near-by ones as well as certificates of insurance and copies of licenses. We discussed additional work I needed, some not directly related to the roof work. Over the next few days he brought his crew chief Edgar by to inspect the chimney and his gutter sub Joe to quote the gutter work. He represented the company as high-quality with a relentless customer focus before the sale, during the work and after completion. He was very keen on me being educated on the roof system options and speaking to customers that Eagle had worked for. He stayed in touch while I evaluated options and quotes. Once selected, they showed up on the day promised and despite short days, finished in two days. They cleaned thoroughly each day, and Edgar and Cody inspected the attic, both furnace and both water heater vents, other penetrations and relocated the range duct to a new vent. Since there were some 35,000 + nails involved, one would expect issues with nails. They expect that too and are very focused on insuring the best cleanup is done. Shane came by to audit personally and felt another visit by some of the crew was in order to achieve the level of clean he expected. They came back and thoroughly cleaned all the gutters and swept again for nails and small debris in flower beds. The gutter contractor, Quality Gutters, is not currently an Angie?s List member company but is highly recommended here. Joe is a pleasant professional who was an efficient and true craftsman. My work involved replacing several sections of gutter, relocating a downspout, replacing others and re-leveling some sections and re-anchoring others. My house has angled fascia and the existing gutters had a mix of spikes and hangers. Joe had to tie-in to some runs, use wedges to true to vertical on the fascia and improve the support for the spiked sections. He did this with one helper in a morning and the gutters look uniform and new throughout. In two rain events since the work was done, both the roof and gutters performed perfectly. Shane has called back to check on things since the rain and gutter work and has assured me that if anything is not right including picking up a nail in one of my car tires that they stand ready to correct it. I haven?t needed them but I believe their business model is built on customer satisfaction and I am confident they will be true to their word.

I used their former company and former enployee David Mancuso who is now the owner of Gateway roofing. I can however reccomend him.

Shane and Cody met with my home insurance adjustor for the appraisal. They detailed the hail storms that had come through and the type of damage it made on my roof. Once the insurance had signed off on replacing the roof, Shane walked us through the replacing process, as well as the options we had for our new roof. He was quick to inform us of scheduling changes, and Cody was a real help on the day of the replacement, to answer questions and organize the work effort. They were upfront with all of their details, and helped us out when we had to speak with the insurance company.

Great workmanship. Polite. Quick. Secured insurance coverage. Cleaned up thoroughly. I sent them to my daughter's house.

Perfect!! I could not be more pleased.

I would never trust them any more. If you promise something, do it! Or be honest and say you cannot or don't want to do it.

Shane Casey was outstanding. He came by our house and said he thought that our roof may need replacing and he would take a look. After he looked at the roof he recommended that I call my insurance company and file a claim. He met with the adjuster and came to the meeting with a satellite report that included measurements as well as estimates on the amount of material needed to replace the roof. The adjuster approved the new roof in only a few days. Probably because all of the measuring and hard was done with the satellite report. Shane followed up numerous times with samples and addresses of roofs that Eagle USA had done in our area. I only wish all contractors could be as high quality as Shane and Eagle USA. The replacement process could not have been better. They showed up on time and completed the job on time. The roofing crew was great and they did a fantastic job. Our house was on the large side with 4800 sq ft, so the job took about 2 1/2 days. They cleaned up after each day. They swept the driveway, the patio and the yard before leaving each day. Shane and several roofers came back to take care of a few punch list items to make sure we were happy with all of the work. Great job all the way around. Excellent experience!!!!!

Shane Casey was very pleasant and professional to deal with. Scott (job superintendent), Edgar (crew chief) and the entire crew did an outstanding job. I would not hesitate using this contractor again and recommend them highly.

Incredibly good experience from start to finish. Shane approached me after a storm suggesting my roof might qualify for replacement. This had never occurred to me, I had assumed I would have to replace it due to age and was dreading the expense. At his suggestion I called my insurance company and filed a claim, and the roof replacement was approved. Shane looked at the roof with the adjuster, and observed a lot about its construction that I was not aware of. He walked around the house with us and made some suggestion and offered us some choices. He spent a lot of time with us explaining the materials they would use and how they compared with what was being removed. He also went over in detail the methods they would use at each step in the removal of the old and installation of the new. He identified what everything would cost and how that related to what the insurance company had estimated. The total cost of the job was $19,500, but it wound up essentially nothing out of pocket for me. Shane was very clear about six things for which they were not liable (like the driveway cracking under the truck when the shingles were delivered.) These worries were completely buried under the number of things he said he would include in the price at no extra charge. One example was covering the valleys instead of leaving exposed metal, and replacing up to three sheets of plywood if they found any damaged. He provided several addresses where Eagle had installed roofs using various shingles and tile, so we could see what they looked like before committing. Eagle is handling all the paperwork necessary to follow up with the insurance company and the mortgage holder. Edgar and his work crew showed up on schedule with all the material, and showed a lot of courtesy like asking us is we wanted to move our cars to avoid being blocked in by the work. Scott, another supervisor, was onsite from start to finish answering any questions and making sure all the decisions and instructions were carried out. Scott also raised questions I hadn't thought of, like how did we want the end joints on the ridge tiles to look. Scott also thought of two possible concerns with the new solar powered vents. He got some additional input from an expert, and we were able to discuss and agree on a solution in advance. The crew stayed on the job, but were friendly and it was obvious they had a no-nonsense approach and took pride in the work. When rain threatened, they finished felting before it his and kept all water out of the structure. In spite of this interruption, they finished on the second day. They cleaned up everything including blowing down the driveway and patio I keep thinking I have forgotten something good to say, because it all went just incredibly smoothly in ever aspect. I recommend these guys without any reservation at all to anybody who is thinking about having roof work done.

Excellent customer service and job oversight.

The people before did a bad job on my roof. These people are awesome.

I had a 27 year old roof with wind damage. Shane Casey met with the insurance adjuster, provided him with satellite measurements and the end result was my roof was covered under my insurance. I was quite surprised. Therefore, the cost was my deductible. Eagle USA Roofing (Shane) provided me with 18 references in my neighborhood and phone numbers for 5 of them. We have a neighborhood directory and we chose to call 5 people different from the provided ones. None of these were at all dissatisfied. We also drove around and looked at all 18 houses for visual workmanship issues. Didn't find any. The roof came out very well over all. I did have a "punch list" of 5 small items I wanted corrected. I am an engineer so yes I'm a little on the picky side. Shane called me 3 times to set up a visit to review them. It was my schedule that was the hold up not his. Once we reviewed the list he scheduled a crew to come out planned for 3 days from now. We'll see how it turns out but I do not have any concerns that it won't be done to my satisfaction. All of the houses in my neighborhood have been done in the last 2 years. So, I don't have longer term performance data but I do not expect a problem and my contract gives me a 3 year warranty. Final punch list was completed in a timely manner and to my satisfaction.