Echelon Roofing & Construction LLC

First I want to start by telling you I contracted out 2 homes including the one I now live in and Shane and Pierce are by far two of the most professional people I have work with and I have worked with several contractors. They do what they say they will do, when they say they will do it and keep you informed the entire time. Absolutely no surprises with these people. I would recommend them to all family and friends and when I need a new roof these are the people that will do it. You can not tell any of the repairs have been done by Pierce and I am very particular when it comes to work done to my home.

Shane Casey was very helpful with color and product selection. He gave me ample time to decide and worked hard to still get the roof done at the earliest. The roof is BEAUTIFUL and had one of the best warranties! He is not the cheapest but I learned the hard way that going with the cheapest causes very expensive problems. He also helped with some extras that he did not have to as a courtesy. Great guy to work with and we will use him again and refer to friends!

Shane & Pierson contacted me right away. They were very thorough and solved issues that the roofer who recently installed a new roof on my entire home failed to do. I have been so happy with their service. We are scheduling a meeting to discuss flashing that should have been removed and replaced with new flashing by the last installer. I am so impressed with their knowledge and skill level. What is even more impressive is that they do not take short cuts. My extended family will call Shane for roofing inspections, repairs and new roofing. I will recommend him to all of my friends and work associates.

Everything went really good. I was called immediately to schedule a date that worked around my schedule for Pierson to come out and take a look at my roof. Pierson pinpointed the exact problem and what needed to be done to fix it. Shawn came by and explained all the work that needed to be done. These guys were great to work with. I will definitely be using them for any future roof projects and will recommend them to others. It's been about 2 weeks and I have not had any problems with my roof, Shawn has even texted to follow up and make sure that everything was going good.

They came out, explained what the problem was and fixed it under for the price of the coupon.

My service was excellent. I had several rentals on the same property and they ended up checking more than one. He went above and beyond to help me patch some so we could focus on the worst ones. The roof was very damaged and they did a great job of keeping me on track with photos and explanations of what was done and what needed to be done. I wanted to wait until after the rainy season to report about the work done. I am happy to say that all the repairs and patches are holding very well. Highly recommended!

The Technician's that came out was very professional, They did a Good job!! They said that they would be there at 10am and they were there at 10am.

Roof was in good shape so they didn't need to do much. There were a few things that roofer suggested I do on parts of the house adjacent to the roof (chimney, etc). I appreciated the expert opinion.

They did an amazing job. Shane was responsive and on top of all the details. The crew was neat, polite and did the job quickly. The new roof is beautiful! I've never had a contractor follow up like they did. A quality control person came a few days later to check that everything was done correctly. He even went into the attic to check the roof from that side. We are very pleased.

My roof started leaking 12 hours into a 24+ hour rainstorm. I purchased a deal for a roofing service and repair credit and Shane contacted me the very next day! I explained my situation, and how the roof was only a year old. He suggested I contact the original roofers, as it should still be covered by warranty. I'm a new homeowner, and I really appreciated his honestly and guidance, even though he was going to lose the sale. The repair was done quickly by the original roofers, but I know if I ever need roof work down the road, I'm coming back to talk to Shane!

Excellent service. Immediate response to my inquiry and next-day service. Technician on time and knowledgeable and professional. Work completed to my satisfaction. I would recommend this company.

The end product was great. It was installed in an unobtrusive way, and blended in. The crew that arrived was very efficient, and did a high quality job. I only dropped the score on responsiveness a little because we had to go round-and-round with three Echelon estimators over the course of a week or two, but it was worth it to get the right solution. In the end Shane ended up coming over to personally make sure the job was done as we intended it. He also made a point to call several times pre- and post-job to ensure we were satisfied. Our house is 3 stories and therefore we needed a team that could work at heights safely, and that's what Echelon did. We got a quote from another vendor first. They were 2-3x what Echelon ended up being, and had worse customer service to boot. Would not hesitate to use Echelon again (and will if we need roof work).

Everything went very well. Shane was very informative and helpful, took care of everything. Made replacing the roof a breeze. We paid our deductible and insurance covered the rest. Shane came out on Saturday to attend the adjuster's inspection and waited on the inspector for quite a while because he was stuck in lsu game day traffic. I think Echelon's integrity shows in the way they do business. We received some insurance money to replace gutter screens, but Echelon did not take that money towards the roof cost. Another company wanted to take money for the gutter and shed damages and use that to cover roof costs. I just didn't feel right about taking the insurance money and not using it for its intended purpose. I would definitely use them again and have already recommended them to two friends.

I never had been on the roof since I almost fell off trying to put Christmas lights on it 11 years ago. My umbrella landed up there so I had to get it down. While I was up there I saw the chimney with all sides exposed at the roofline & each corner from bottom to top. I immediately put caulking on all of that which took 3 tubes & 2 days. I used my caulk then had to get more. When he told me that he caulked it I thought that it was sealed. I saw the caulk gun the day he was here but the caulk was only about 4" in 2 places instead of 2' x 4 sides plus 7' x 4 corners. I did have another person tentative for this work but he was too busy. When he finally came I didn't want to let him work on my roof. I sent them away. Had I known the condition of the chimney I would have done something immediately- not months later. When I pay for work to be done I expect some honesty & craftsmanship. There should also be a pride in the job especially when backed by a company like you. I think this company "Stutsman Construction" should be removed from your list.

Echelon Roofing did an excellent job replacing the roof shingles on a fairly complex roof with over 46 facets and steep slopes. The job was done very professionally and in a timely fashion. Echelon representative, Shane, and the job superintendent, Ken, were very understand, cooperative, helpful and highly professional in their interactions with me. Since the job was fairly large, Echelon deployed two teams to replace the roof in a very timely manner -- it was all done in four days. The roof looks great and the quality of the workmanship is very satisfactory. I was advised to use the manufacturer's complete roofing system to obtain the best possible warranty. The nominal additional investment was very worth it and Shane's recommendation is appreciated since I wasn't aware of the benefit gained from using the full system. The job site was always kept clean and swept by magnets on a periodic basis to keep the area safe and free of nails. Echelon went an extra mile to take care of a few items unrelated to the roof replacement -- like removing the satellite dish, etc. -- at my request. My dealings with both Shane and Ken were always very pleasant and I appreciate their interest and focus on keeping the customer satisfied with the project. I recommend Echelon Roofing without any reservations. It's always a pleasure to have a job done by a highly professional group of individuals.

Shane and Echelon are THE BEST company I have had the pleasure to deal with. We tried going the insurance coverage route, but no dice. They did a very thorough and honest appraisal of the status of my roof, and it clearly needed replacement (20 years of hard living). Shane explains everything and is readily available if there are any questions or concerns. He gave us several options in different price ranges. He also has a list of roofs that Echelon has installed to compare different colors/appearances. Once all of that was decided he went out of his way to solidify the best price on shingles. The work was performed professionally and efficiently. Due to another company's error the estimate on shingles was too low, but Echelon honored their quote to me, which was greatly appreciated. In fact the work crew did more than they were contracted for- again at no additional to me.

The rep was very professional and took lots of photos to help me decide how to move forward with repairs. The rep seemed very knowledgable about roofs and gave lots of tips on how to maintain the roof. He also gave suggestions on what to look for and how to spot a poor roof job. He was not pushy, instead very informative. He gave many suggestions and helped me make a smart choice.

We highly recommend Echelon Roofing & Construction. Who ever thought having a roof replaced could be a great experience!

Shane was excellent to work with. He provided a detailed estimate which included some repairs needed. The existing roof was in bad shape and had several leaks. The final price was as expected and very competitive with estimates from some "budget" roofing companies. The job was high quality and done promptly. I feel Shane and this company are very customer focused and want to satisfy their customer. There are very few companies I have dealt with that exceeded my expectations like this company. I recommend them and would use them in the future.

We are so delighted to locate a roofer willing to work on an asbestos roof.

I can't rate this company, and Shane and Kenneth, high enough. I was out of state working, and received a call from a neighbor to let me know that my front roof turbine had been blown nearly completely off of the roof opening during a recent storm with high winds. Heavy rains were forecast for the next several days, and I was highly concerned that there would be serious water damage if this weren't corrected before the rains came. I had not needed such services since moving to Baton Rouge, so I called a couple of places, as did my neighbor, before finding the Angie's List deal for Echelon. The other places we previously contacted had either not returned our calls, or were unable to get to my home that day. I called to check if Echelon could take care of me that day before purchasing the Angie's List deal. Shane called me back pretty quickly. He was understandably unable to get out to do the work himself that day, and went above and beyond to reach out to see if he could get someone over there that day, in case the expected rains showed up that evening or the next day. He was successful in contacting and coordinating with Kenneth to make sure that Kenneth would make it to my house that day to, at the very least, cover the roof opening to protect damage from rain entering. Kenneth kept me updated, and was able to re-connect the original turbine that very day/early evening. He also performed an inspection of my roof while he was there, to determine if there were other issues that needed any attention. Thankfully there were not. Kenneth took the time to explain to me exactly what happened, that the original turbine was not the best quality, and was damaged to the point that it would not turn, and recommended that I replace the turbine, and with a higher quality product. Kenneth contacted me the following morning with a quote for the parts and labor to replace the turbine, and I believe it to be very reasonable. Kenneth completed the work, and then invoiced me via email, so that I could send payment. This was per my request, as I did not want them to have to wait until I returned from my work trip to get paid. Shane followed up on all of the communication and work, to make sure I was satisfied and that the work was performed as requested, and stayed in contact with me during the entire process. I doubt I can express how appreciative I am of the service I received, how quickly they took care of the issue, or how much peace of mind I had knowing that this was being taken care of before further damage could be caused by the rain that was forecast. I owe both of these men a huge debt of gratitude. Shane and Kenneth will be my first, and only, choice for any future needs at my home. I highly recommend them for any services that they offer!

Professional, punctual, and pleasant. Kept me posted on progress. Texted me photo of damage to be repaired. Great clean up after repair. Shingles match like no repair had taken place.

They arrived on time and did a thorough check of my roof and in the process fixed a leak around one of my vents. The owner followed up with a phone call to go over their findings. I was very impressed and will definitely use them for any future roofing needs I may have.

It was determined that the "Valley" in particular area of the roof had not been replaced properly the last time a new roof was installed. Pearson located the problem and checked other spots on the roof as well during his inspection. Upon reporting back to Shane, David, The carpenter came out to see what would need to be done to repair the fascia. Shane kept in touch and appraised me of all up- Coming work giving me the cost of the repairs. Even though we had several days of rain all the work was completed in a timely Manner and I always knew when the workers would be there & what they would be doing. They kept the area neat & picked up After their work was finished leaving the area clean. In the process of removing the rotten fascia, David found more rotten 2 x 4's That he replaced without adding to the initial price. It was truly a pleasure using Echelon Roofing and I will not hesitate to contact Them when I need a new roof. Shane, Pearson & David were great!

FANTASTIC company to work with. Shane was exceptional keeping us informed through the whole process. We had weather issues to battle but nothing the company could do about it. Shane let us know day by day what was going to happen and having to reschedule due to weather. The crew showed up on the first good day to complete the roof and they were amazing. They were very professional and completed the work as planned. We couldn't be more happy! We highly recommend working with this company.