Tom Drexler Plumbing Air & Electric

Plumbing, Drain Cleaning, Heating and Air Conditioning,

About us

Full service plumbing, HVAC and electrical contractor specializing in kitchen and bathroom remodeling. All work is performed by our trained and highly experienced technicians - not subcontractors. All Tom Drexler employees are background checked and drug tested for your protection. We are a member of the National Kitchen and Bath Association. We service residential homes, apartments/condos, restaurants and rental properties. Additional Contact - Tom Drexler. Additional Email - Tom@tomdrexlerplumbing.com.

Business highlights

43 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing - HVAC - Electrical - Remodeling - general, basements, kitchen & bathroom.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.4466 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
8%
3
6%
2
3%
1
12%


Rating CategoryRating out of 5
quality
4.6
value
4.0
professionalism
4.6
responsiveness
4.6
punctuality
4.7

Filter reviews by category

Showing 401-425 of 466 reviews

Audrey C.
03/2016
4.0
plumbing
  + -1 more
unknown
Description of Work: Had to replace some pipes to shower and faucett as well. I give them a B grade only because the original quote was increased to include a membership that supposedly guarantees a discount for other service calls as needed. I have yet to use this promised discount.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from Tom Drexler Plumbing Air & Electric
Thank you for your feedback [Member Name Removed]! If you any questions at all concerning your carefree maintenance plan please don't hesitate to give us a call and we will be happy to help!

Tom H.
03/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tom Drexler Plumbing Air & Electric
Thank you for your feedback!

Dianne W.
03/2016
4.0
appliance repair, heating & air conditioning/hvac, plumbing
  + 1 more
unknown
Description of Work: Furnace out and fixed "relay"

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from Tom Drexler Plumbing Air & Electric
Thank you for your feedback, we appreciate it!

Cleveland T.
03/2016
3.0
plumbing, water heater repair, water softeners
  + 1 more
unknown
Description of Work: Replaced water heater

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$1,800

Response from Tom Drexler Plumbing Air & Electric
We do thank you for your feedback Mr. [Member Name Removed]. If you have any issues with the unit please don't hesitate to give us a call and we will be out to take care of it. Thank you for being a member of the Tom Drexler Family of customers!

Gene H.
03/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tom Drexler Plumbing Air & Electric
Thank you for your feedback!

Nore G.
03/2016
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Changed out pipes to a double sink and cleaned exit pipes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$488

Response from Tom Drexler Plumbing Air & Electric
Thank you for your feedback!

Kenneth D.
03/2016
5.0
remodeling, home remodeling, plumbing
  + 1 more
unknown
Description of Work: Replaced a tub and shower with a walk in shower. They had to replace some studs in the wall and some work on the floor. This is a very old house,114 years old. They were on time each day ,cleaned up after each day and were very pleasant to work with. If I ever need more work done they will be my first call... |

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from Tom Drexler Plumbing Air & Electric
Wonderful [Member Name Removed]! We do appreciate your feedback and I'm happy to hear that we hit that 100% satisfaction mark we strive for!

Gavin A.
03/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tom Drexler Plumbing Air & Electric
Thank you for sharing your feedback!

Felicia W.
03/2016
1.0
plumbing
  + -1 more
unknown
Description of Work: I made an appointment with Tom Drexler five days in advance. The day of the appointment, after the scheduled appointment time -- they called to cancel and reschedule.
Rating CategoryRating out of 5

Response from Tom Drexler Plumbing Air & Electric
I am sorry that you were ask to move your appointment time [Member Name Removed]. Please know we take the time our customers set aside for us to come to their home very seriously as we know it's not always easy to get the time to be there. We do however encounter circumstances beyond our control and need to move some things around in order to be sure every customer gets the service they need. I do thank you for your feedback and please know we would welcome you to give us another shot!

Sally H.
03/2016
4.0
plumbing
  + -1 more
unknown
Description of Work: Installed a shower. The shower is fine but it was just too expensive.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0


Response from Tom Drexler Plumbing Air & Electric
Thank you for your feedback [Member Name Removed] we do appreciate it!

Janet B.
03/2016
5.0
remodeling, home remodeling, plumbing
  + 1 more
unknown
Description of Work: Full remodel of small bath

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from Tom Drexler Plumbing Air & Electric
Thank you for your feedback!

mary S.
03/2016
5.0
water heater repair, plumbing
  + 0 more
unknown
Description of Work: replaced hot eater heater. The plumber was very professional and prompt. he answered all questions. He was very careful to protect the house from any dirt during the installation. would definitely use this company again

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from Tom Drexler Plumbing Air & Electric
Thank you for your feedback!

Ken W.
03/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tom Drexler Plumbing Air & Electric
Thank you for your feedback!

James E.
03/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Plumbing work

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Response from Tom Drexler Plumbing Air & Electric
Thank You for your feedback!

Libby and Marion A.
03/2016
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Unstopped drain pipe

Rating CategoryRating out of 5
quality
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Tom Drexler Plumbing Air & Electric
Thank you for your feedback!

Jill R.
03/2016
5.0
plumbing, water softeners
  + 0 more
unknown
Description of Work: Installed a water softener system and some |Minor plumbing repairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Response from Tom Drexler Plumbing Air & Electric
Thank you for your feedback we appreciate it!

Janet C.
03/2016
2.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: Replaced a faucet in tub/shower Thought there work was satisfactory but too high. Then the man tried to sell me a contract for fixing various |heating/ac units/

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$3

Response from Tom Drexler Plumbing Air & Electric
We do thank you for your feedback [Member Name Removed]. This is why we have the company wide policy to always quote pricing up front with no obligation. If you do not agree with the pricing up front then we simply do not do the work, thank you for your time, and leave that estimate with you. I am sorry you don't feel that the work was a good value but we do thank you for your time.

Steven H.
03/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Response from Tom Drexler Plumbing Air & Electric
Thank you for your feedback!

Brenda J.
03/2016
4.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tom Drexler Plumbing Air & Electric
Thank you for your feedback!

joseph C.
03/2016
5.0
home remodeling, plumbing, sewer cleaning
  + 1 more
unknown
Description of Work: Had a leaking drain and faucet in our work kitchen area which they had to replace the faucet entirely.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Response from Tom Drexler Plumbing Air & Electric
Thank you for your feedback! We sincerely appreciate it.

Michael W.
03/2016
1.0
drain cleaning, home remodeling, plumbing, sewer cleaning, water softeners
  + 3 more
unknown
Description of Work: I called Tom Drexler plumbing to replace the water pipes that feed my kitchen sink and to clear a clogged drain. A technician arrived on site and assessed the job. The price quoted to make the necessary repairs was near $1500. I declined to have the work done at that price. I found a local plumber (Roto Rooter out of Indiana) who completed the job very well and actually replaced my insinkerator as well for about $600. Even though Drexler did not do any work, they still sent me a bill for $250.00. Never again!

Rating CategoryRating out of 5
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$250

Response from Tom Drexler Plumbing Air & Electric
Thank you for taking the time to provide your feedback [Member Name Removed]. This is why we do offer a totally transparent up front pricing system, so the customer may decide at no obligation, to accept or decline the services. I'm sorry you were not happy with the pricing of the job but please keep in mind there are a lot of factors that go in to that pricing that benefit the customer such as no service charges and some of the best term warranties around. I do hope should you need services in the future that you would consider giving us a call!

Carol C.
03/2016
5.0
home remodeling, plumbing
  + 0 more
unknown
Description of Work: There was a leak from the upstairs bathroom to the kitchen on the first floor. The plumber made a small hole in the ceiling and checked the whole pipe that went from the bathroom to the kitchen. He said that it was probably a pin-sized hole that for some reason had expanded and contracted. He was there for about an hour and |a half. It has not leaked since then. I was not charged. I would call them in a heart beat! |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tom Drexler Plumbing Air & Electric
Wonderful [Member Name Removed], thank you for sharing that with us! Should you need anything in the future we will be here!

Shelley J.
03/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Tom Drexler Plumbing Air & Electric
Thank you for your feedback!

Carol R.
03/2016
1.0
plumbing
  + -1 more
unknown
Description of Work: I called them to a rental house I own to fix draining problem in first floor bathroom. Plumber told me he snaked out tub and toilet drains. Tub worked, but toilet still had problem. He said needed a new toilet. I did not want my renter to be without use of the toilet, so gave the ok. The total bill was $1000. Which I think he was gouging me because of the situation. Have talked to 2 plumbers since then, and they say a good toilet costs around $200, and installation should be around $100 if already there. I called Drexler to complain, but they said basically I have paid for it, so tough luck. I will never use the company again.
Rating CategoryRating out of 5

Response from Tom Drexler Plumbing Air & Electric
I am sorry you feel your experience with us was not up to the 100% satisfaction standard we strive for. We always provide the customer with no obligation up front pricing giving them the option to pass on the work and just receive a free estimate or give us the go ahead and we complete the task as priced. We thank you for sharing your feedback. We welcome this good or bad as it helps us learn, grow as a company, & serve the communities we live in better.

Carol P.
02/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: I already did this review. I wrote a glowing review. Did you not receive it? If so, why are you asking again?
Rating CategoryRating out of 5
Yes, I recommend this pro

Contact information

3718 Bardstown Rd, Louisville, KY 40218

http://tomdrexler.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
7:00 AM - 8:00 PM

Licensing

Insured

No License Required for Trade

Trade License Locale
IN
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Heating and Air Conditioning,
Water Heaters,
Kitchen and Bath Remodeling,
Sewer Cleaning,
Electrical,
Appliance Repair,
Wells and Pumps,
General Remodeling,
Air Duct Cleaning,
Lighting

FAQ

Tom Drexler Plumbing Air & Electric is currently rated 4.4 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 8:00 PM

Saturday: 7:00 AM - 8:00 PM

Tom Drexler Plumbing Air & Electric accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Tom Drexler Plumbing Air & Electric offers free project estimates.
No, Tom Drexler Plumbing Air & Electric does not offer eco-friendly accreditations.
No, Tom Drexler Plumbing Air & Electric does not offer a senior discount.
Yes, Tom Drexler Plumbing Air & Electric offers emergency services.
No, Tom Drexler Plumbing Air & Electric does not offer warranties.
Tom Drexler Plumbing Air & Electric offers the following services: Plumbing - HVAC - Electrical - Remodeling - general, basements, kitchen & bathroom.

Contact information

3718 Bardstown Rd, Louisville, KY 40218

http://tomdrexler.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
7:00 AM - 8:00 PM