Tom Drexler Plumbing Air & Electric

They were fast, professional, and helpful.

Everything went very smoothly. He gave me 30 minute heads up so i could get home. Wasn't pushy on upselling. I will call them for repeat business.

They asked me for a window of time for them to come give me an estimate - I provided them the days I was available and they chose one. They told me they could not give me a time frame, but would be there that day. On that day, I took off work and waited for them to show up - halfway through the afternoon I get a call from them telling me they do not have a tech available to give me an estimate. What a joke of a company - I could have scheduled with someone else. I'm not sure why Angi's List is associated with them.

Will never use this company again. Had new system installed June 1st, 2022 it’s not July 3rd, 2022. They have had to come out once every week since install because the brand new system they installed continues to freeze up. We paid 12k for the new system and it’s been nothing but issues since. Clearly the technicians are under qualified it should never take this many visits to fix an issue with a BRAND NEW SYSTEM. Not to mention they told us they would replace all the lines when installing New system and didn’t replace any of the coolant lines that run from unit outside to the furnace. This company is waste of money and a giant headache. I have had to spend at least one day a week for the last 4 weeks waiting on Tom Drexler to come out and “Fix” our system. If you want nothing big issues and to waste 10k by all means call 1-Tom-Drexler. - First visit they didn’t wire the thermostat properly -Second visit they said they didn’t charge it with enough coolant -Third Visit still coolant leak charged again and scheduled appointment for “quality control” to come out -Fourth visit they “found s as leak in coils” -Fifth visit they replaced coils and re-charged system -Sixth visit just scheduled due to the system still freezing up. Do yourself a favor and keep shopping because Tom Drexler is a waste of time money. Not normally one to leave reviews but hopefully this will help someone else avoid all the hassle we have been dealing with.

I had my annual HVAC maintenance check this week. I was greeted by a very friendly and professional employee. His name is Bryan Stephens. He did an excellent job while providing exceptional personal service. I was very pleased with the experience . As long as they keep good employees like Bryan, I will be a lifelong customer!!

Shawn B was the technician that came out today. He wad very friendly, with s great personality. Shawn was also very knowledgeable in his job. Would request him if I needed future service call.

I am satisfied with them. He did a very good job.

The service was fine, he did the work as promised.

I am extremely disappointed and feel scammed by this company. I had a sewer issue, and since they are well known and somehow (no idea how) have good reviews, I decided to go with them. They came out and put a camera down and said they found a root in the sewer. Great. I had them go ahead and do the repair and paid them FOUR THOUSAND DOLLARS. We were fine for a couple weeks, then had the same problem again. I called them out and they told me there was another root down the line. It would be TEN THOUSAND DOLLARS to fix it. Called to have them snake the line again, and they refused. I called around to other plumbers. They told me they would have charged us $4,000 to replace the whole line. They also told me they thought the problems we were having were from the work that Tom Drexler did. They also told me they have to go behind and fix a lot of Tom Drexlers work. I called them to have them guarantee their work, and they refused. I paid them FOUR THOUSAND DOLLARS, and they don't want to help fix the problem or guarantee their work. I absolutely WOULD NOT RECOMMEND THIS COMPANY TO ANYONE! They are supposed to be coming out next week to look at the problem again, after bothering them SO MANY times. So who knows what will come of that. I am hoping they will make the problem right, but don't have much confidence in them at all. Save your money and support a business who will stand behind their work. Hopefully I won't need to contact the BBB.

Well they came in and lied and showed me fake pictures that wasn’t even my furnace and gave me an out rages price my neighbor 94 years old same thing showed her fake pictures and gave her an outrageous price shame on everyone of you all I will get a hold of Tom Drexler personally which now they’re telling me there’s two Tom Drexler ‘s! Oh OK! LOL wow

It was a good service, very efficient and fast.

Do not use Drexler!!!! They prey on the elderly. An elderly friend of mine had a clogged utility sink. After Drexler was finished she was conned into over a $5000 bill. Being on a fixed income, she was again conned into taking out a high interest loan thru Drexler. They are scam artist with elderly people. I believe in Karma! She had another company look at it. They told her the work that was done was"jimmy rigged" and that only $300 worth of parts were used. BEWARE OF DREXLER!!!

A very unprofessional and dishonest Drexler inspector lied to my father during a routine HVAC inspection and pretended to find a cracked heat exchanger and a leak producing fatal levels of CO. He turned off my 71 year-old father's heat in the middle of winter (citing that he legally had to do so) and then tried to scam my dad into signing a $4000 work estimate (far overpriced compared to other companies, of course!). Two second opinions from professional companies revealed that there was absolutely no problem at all. There was no crack. There was no leak. Further, both companies told me that it is absolutely impossible to "accidentally" diagnose what Tom Drexler told us was wrong. Tom Drexler deliberately tried to swindle my dad in a brazen act of fraud. When I called the Drexler office to bring this incident to light, they were not surprised nor concerned. Manager Mike Wells took over a week to return my ongoing calls, and then he avoided my return calls to his cell phone. The company refused to put me into contact with someone "more responsive." This lucrative scheme is obviously something Drexler condones, and the inspectors are likely encouraged to "find" expensive repairs that customers don't need. They unapologetically prey on geriatrics. I am a Yelp Elite and an informed consumer. Tom Drexler is the most crooked company I've ever dealt with and I would highly encourage you to hire someone else.

It went awesome Calvin an his son did a fantastic job.Very clean neat an promt. I recommend this guy's to everyone.Very professional job.Was a little pricey but I'm fine with that because I know that the job is done right.

Everything as planned. Technician showed up on time and was very nice and knowledgeable. Told me furnace was in excellent condition. Fair price for good service. I gave this company a poor review previously due to a missed appointment and a bit of runaround, so it's only fair I give them a good review this time as everything went perfect. Will hire again.

The man did a great job...he explained everything well and got finished quick.

They were good, trust worthy , reliable and I highly recommend them.

I needed a vent pipe rerouted in my attic, as the original design was not installed to let the water drain. Mike from Tom Drexler called to let me know he was on his way, gave me the estimate before starting work, and explained what he was doing and why. He was very knowledgeable and fixed the pipes quickly and made sure it was working properly before leaving. I was very satisfied with the service. The price was more than I was expecting but I am happy to have this fixed, as it was causing leaks in my kitchen ceiling and I should not have any other issues. I will be requesting Mike for any future plumbing issues.

They were on time fixed the issue very satisfied with services

TOM DREXLER WILL RIP YOU OFF. Same service, triple the price. Don't use them unless you're absolutely desperate. They quoted a job that was supposedly going to take multiple guys two whole days to do. Guess what? It took one guy a half day and another guy about six hours. They charged me at least a 400% markup, and did not give one **** about it when I asked (and was very curteous). They use a price list system which charges you worst case scenario price for whatever it is you need done. I could have just stayed in a hotel for two weeks and still got the work done for the money I spent with them and come out ahead.

Took 5 minutes for their service tech to tell us we needed a new unit. Granted it was old, but he lied and said there was not a drop of coolant in the unit. It ran just fine for the rest of the summer!

I called Tom Drexler plumbing to cap-off two hoses that would later be hooked up to sink faucets. They sent out Danny Priddy. I explained to him that I had a temporary (and ridiculous), "fix" over the hoses consisting of a towel and duct tape, and that he would need to remove that to cap them off. He did not touch the towel or duct tape. He capped off two different and irrelevant hoses to the left of the towel and duct tape. Then he turned the water to the house on and left. Four hours later I entered the home to a complete flood. All of my flooring is ruined. My ceilings caved in. Drexler had serve-pro immediately come out to dry the place and remove the damaged product. They tore out the ceilings, ripped up the floor, un-hooked dome lights, and left. Today the company representatives, PJ Hardin and Jeff Russell, came to the house for the first time. They walked around the destroyed property for 15minutes, left, and called an hour later to tell me that they thought Danny Priddy had done a fine plumbing job and that they did not feel as though the company was liable for the damage. I have tens of thousands of dollars in damage because of the Drexler plumbing crew, and although the negligence is blatant, they are trying to leave me high and dry. This company has no integrity, no morals, and will NOT take care of you, as their customer, if they mess up, and they do.

Very well, I thought the price was a little high even with no service run fee and 35.00 discount.

Calvin Mcfarland was very professional and did great work

Super professional, timely and polite.