Tom Drexler Plumbing Air & Electric

Plumbing, Drain Cleaning, Heating and Air Conditioning,

About us

Full service plumbing, HVAC and electrical contractor specializing in kitchen and bathroom remodeling. All work is performed by our trained and highly experienced technicians - not subcontractors. All Tom Drexler employees are background checked and drug tested for your protection. We are a member of the National Kitchen and Bath Association. We service residential homes, apartments/condos, restaurants and rental properties. Additional Contact - Tom Drexler. Additional Email - Tom@tomdrexlerplumbing.com.

Business highlights

43 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing - HVAC - Electrical - Remodeling - general, basements, kitchen & bathroom.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.4466 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
8%
3
6%
2
3%
1
12%


Rating CategoryRating out of 5
quality
4.6
value
4.0
professionalism
4.6
responsiveness
4.6
punctuality
4.7

Filter reviews by category

Showing 451-466 of 466 reviews

Ken M.
09/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Annual plumbing inspection. Cost includes priority service, no OT/weekend extra charges, discount on service during the year.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Tom Drexler Plumbing Air & Electric
Thank you for the review. We appreciate the feedback and are glad to hear you were satisfied with the service you received. Thank you for becoming a Carefree Maintenance Plan member! Remember, this plan saves you money with our company all year long so don't hesitate to call if you need anything!

Edna P.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Replace the old malfunctioning water softener and flush the water tubings for resin. They also fixed a leaking shot off valve and a malfunctioning guest room faucet.They have to come back to fix a malfunctioning new water softener. Overall I was satisfied with the service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Tom Drexler Plumbing Air & Electric
Thanks so much for the review! Glad to hear that you were satisfied with the services we provided at your home. If any other issues arise, please don't hesitate to call. In the mean time, enjoy your new water filtration system!

David C.
06/2014
5.0
drain cleaning, plumbing, wells
  + 1 more
unknown
Description of Work: Drexzler Plumbing was able to UNSTOP a drain three other firms were unable to unstop. I think this resulted from my suggestion that a heretofore access to my sewer hookup be utilized. Sometimes it really pays to listen to someone who is not a professional, but who has pretty good common sense. Although we did not go with Drexler for the sump pump installation, I do highly recommend them for this type of work. Many thanks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Tom Drexler Plumbing Air & Electric
Thank you for the review, we appreciate the feedback. We're so glad to hear our technician was able to unclog that drain for you! Please give us a call if it gives you any more trouble.

Frances S.
05/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Worked on running toilet; fixed loose sink.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Tom Drexler Plumbing Air & Electric
Thank you for your review, we appreciate your feedback! We're glad you were satisfied with the services performed at your home.

norman G.
04/2014
1.0
drain cleaning, plumbing, sewer cleaning
  + 1 more
unknown
Description of Work: Nothing more than a bait and switch. They advertise snaking the sewer line for $99 but the price doubled ($198) as soon as he arrived but before he even began work. Seems the $99 dollars is for snaking the building drain, NOT the building sewer as advertised. | |It doubled again before he left to $396 but it was draining. He went a total of 65 feet and pulled out a few roots. He kept telling me the line would need to be dug up shortly, $2,000 was a minimum. | |The line plugged back up in less than one week. | |I rented a snake for $40 and did it myself, going an additional 15 feet. That was two and a half moths ago and I haven't had any trouble since. | |I feel as though he did a half-assed job and charged way too much for an hour's work. Just a set up for a future reaming. | | | |

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
4.0
punctuality
5.0

$400

Response from Tom Drexler Plumbing Air & Electric
Thank you for your comments; Tom Drexler Plumbing, Air & Electric appreciates all reviews, positive or negative. We are sorry to hear you were not satisfied with the price or service provided by our technician. Unfortunately, the $99 special does not always apply to every drain, which is why the ad states call for details. Since your rental property sewer line needed to be snaked further than the special’s qualifications in order to adequately take care of the problem, the special could not be granted. The “$2,000 minimum” quote you refer to was given as an option to repair/replace the sewer line as a permanent fix to your issue. Using a snake to relieve the clogged line is a temporary fix for any sewer line issue. We regret that you chose not to inform us of your issue with the price or of the line clogging a second time as we would have promptly sent out one of our trained and certified rooter technicians to look deeper into the problem for you. Again, we apologize for the unsatisfactory service you received and we understand that you are not interested in using our services in the future, but we hope this can help explain the up-front price you paid for service.

John M.
01/2014
4.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5

Frank H.
12/2013
1.0
drain cleaning, plumbing
  + 0 more
See above
Description of Work: I called to have a main line cleared. I was told the snake hit mud and the pipe had likely collapsed. The recommendation was to spend $3000 to dig up and replace the line. I called another plumber the next day and his snake went right through a clog with no problem - and no evidence of mud. Total cost was $179.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0


Response from Tom Drexler Plumbing Air & Electric
[member name removed], thank you for your review; Tom Drexler Plumbing, Air and Electric appreciates all feedback, positive or negative. We apologize for the unsatisfactory service you received from our technicians. Both technicians sent to your home free of charge for your clogged sewer line issue were unable to unclog the line due to what is believed to be a crack or possible collapse somewhere in the sewer line itself. The options you were given to repair/replace the sewer line were given by our trained and certified rooter technician and can be viewed as a permanent fix to this problem, while attempting to open the line is a temporary fix for any sewer line issue. We understand you are not interested in using our services in the future, but we hope this can help explain the estimates you were given.

Tonia S.
10/2013
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Roger J C.
09/2012
5.0
plumbing
  + -1 more
very well
Description of Work: replaced water outlet valves in 3 bathrooms.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Herb H.
09/2012
5.0
plumbing
  + -1 more
Great! Very good work.
Description of Work: Outside faucet repaired and pinhole leak in copper pipe fixed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Keith B.
04/2012
1.0
plumbing
  + -1 more
Horrible customer service.
Description of Work: I called this company to finish a plumbing job that I couldn't. They committed to visit between 1PM and 3PM. Not only did noone show, they did not call or contact me either. There are plenty of plumbing companies to choose from, and I will never do business with someone who cannot keep their word. Very unprofessional.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Anne S.
12/2011
5.0
drain cleaning, plumbing, water heater repair
  + 1 more
ss
Description of Work: Tom Drexler Plumbing called me in early Nov. to remind me that I had a free checkup of all my plumbing due to the fact that I had purchased a water heater from them last year. The water heater is working great and I had forgotten about this. They also called on the day scheduled to tell me the name of the person coming and that he was on the way. He arrived on time and was very nice. Everything checked out well and one bit of advice really helped. He noticed that I had a shutoff valve for the water to my washer and he explained that I should close that valve when I wasn't using my washer to take pressure off the hoses. To me, that advice was worth his trip. There was no charge for this trip or any advice. I would definitely use this company again if I need a plumber.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

jim H.
07/2011
1.0
home remodeling, plumbing
  + 0 more
They reapaired some pipes
Description of Work: My mother spent almost $500 with Tom Drexler Plumbing. She had a question after the service and left a nice voice mail for him to return her call. He never did. He has trucks all over town, bubble wrapped, with his smilng face on the back. What a hypocrite!!! I us B.C. Plumbing, and the owner, Bruce Cohen will ALWAYS get back with you! I highly suggest NOT to use Tom Drexler to anyone out there!!!

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$480

Response from Tom Drexler Plumbing Air & Electric
We did a plumbing job for the member's mother. His mother left a voice mail message notifying us of advertising opportunities with her son. She indicated that she was pleased with her plumbing job and that because she was a good customer that we would want to contact her about advertising. We felt that this message was an advertising sales call and we placed the message in a phone log to return the call as soon as time allowed for these type of calls. It was not until the complaint was posted on Angie's list that we connected the phone message to the member to the job.

Peter S.
12/2010
1.0
plumbing
  + -1 more
Lousy.
Description of Work: We had our own gas logs and he charged us $369.50 for putting in the gas logs in. It took him 30 minutes and we already had a gas starter and a key outside the fireplace for burning logs. He put in a copper tube that cost at most $5. He said he looked in up in the Tom Drexler plumbing book, and the book said $320 and he charged us $49.50 for coming out. I will never do business with Tom Drexler plumbing again!

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$369.5

Jon C.
08/2007
1.0
drain cleaning
  + -1 more
See above!
Description of Work: Drexler performed Major Roto Rooting and other inside plumbing jobs with Multi people - none knowing what the other had done. After spending 3K$ with Drexler, I finally had to have the pipe dug up in my backyard - roots in the old pipe - something that Drexler should have seen with their camera - also another charge. I would Never use Drexler again!!!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$3,000

Response from Tom Drexler Plumbing Air & Electric
THIS JOB INVOLVED UNSTOPPING SEVERAL DRAINS INSIDE THE HOUSE, REPAIRING SEVERAL INSIDE LEAKS IN KITCHEN AND BATHROOM AS WELL AS DIGGING UP THE MAIN SEWER OUTSIDE, CONNECTING TO IT AND INSTALLING A ACCESSIBLE CLEANOUT PIPE TO THE SEWER SYSTEM. THIS CLEANOUT ALLOWS ACCESS FOR FUTURE DRAIN CLEANING OUTSIDE. OUR WORK DID NOT INCLUDE REPLACEMENT OF THE MAIN SEWER. IT SOUNDS LIKE THIS HOMEOWNER DECIDED TO HAVE THE ENTIRE OLDER MAIN SEWER REPLACED BY OTHERS. DUE TO THE EXPENSE OF REPLACING THE MAIN SEWERS, USUALLY DRAIN CLEANING AND CLEANOUT INSTALLATIONS ARE BENEFICIAL AND LESS REDUCE THE BACKUP PROBLEM FOR A HOMEOWNER. HOWEVER SOMETIMES THE LINE MUST BE REPLACED.

Zack M.
07/2007
4.0
plumbing, water heater repair
  + 0 more
Quite good.
Description of Work: Replace 2 water heaters and troubleshoot a leak.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$582.5

Contact information

3718 Bardstown Rd, Louisville, KY 40218

http://tomdrexler.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
7:00 AM - 8:00 PM

Licensing

Insured

No License Required for Trade

Trade License Locale
IN
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Heating and Air Conditioning,
Water Heaters,
Kitchen and Bath Remodeling,
Sewer Cleaning,
Electrical,
Appliance Repair,
Wells and Pumps,
General Remodeling,
Air Duct Cleaning,
Lighting

FAQ

Tom Drexler Plumbing Air & Electric is currently rated 4.4 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 8:00 PM

Saturday: 7:00 AM - 8:00 PM

Tom Drexler Plumbing Air & Electric accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Tom Drexler Plumbing Air & Electric offers free project estimates.
No, Tom Drexler Plumbing Air & Electric does not offer eco-friendly accreditations.
No, Tom Drexler Plumbing Air & Electric does not offer a senior discount.
Yes, Tom Drexler Plumbing Air & Electric offers emergency services.
No, Tom Drexler Plumbing Air & Electric does not offer warranties.
Tom Drexler Plumbing Air & Electric offers the following services: Plumbing - HVAC - Electrical - Remodeling - general, basements, kitchen & bathroom.

Contact information

3718 Bardstown Rd, Louisville, KY 40218

http://tomdrexler.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
7:00 AM - 8:00 PM