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River City Vinyl and Roofing LLC

Roofing, Gutters, Siding,

About us

River City Vinyl and Roofing LLC is a family owned and operated roofing company from Louisville, Kentucky. We are dedicated to high-quality services for affordable prices. If you have any questions about our company, or are in need of our services, please don't hesitate to call us. Our contact information is on the right.

Business highlights

56 years of trusted experience

Services we offer

DECKS AND PORCHES, ROOFS, SIDING, AND GENERAL REMODELING.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

yes



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

3.944 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
45%
4
16%
3
16%
2
7%
1
16%


Rating CategoryRating out of 5
quality
4.0
value
4.2
professionalism
3.9
responsiveness
4.1
punctuality
4.0
Showing 26-44 of 44 reviews

Sandra G.
07/2016
5.0
roofing
  + -1 more
unknown
Description of Work: John was very helpful with our roof that was damaged in a storm. He also put a roof over our deck and a new deck on for us.the work was excellent
Rating CategoryRating out of 5
Yes, I recommend this pro

john G.
07/2014
5.0
roofing
  + -1 more
unknown
Description of Work: Gutter cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Laura B.
09/2013
5.0
roofing
  + -1 more
It was the wrong add
Description of Work: Gave me advice

Rating CategoryRating out of 5
value
5.0

Yes, I recommend this pro
$99

Response from River City Vinyl and Roofing LLC
Whatever we can do to help. Thanks.

Charles M.
08/2013
1.0
roofing
  + -1 more
unknown
Description of Work: He only spent 10 minutes on site and did not even try to fix my sagging gutter. He could replace it for an additional charge. He just checked for water in the gutter. It has been dry for a week. Not going to pay for something that took 10 minutes to perform
Rating CategoryRating out of 5

Response from River City Vinyl and Roofing LLC
I will talk to Angies List about this. I came a performed everything that is included in the inspection. Homeowners gutter couldn't be repaired correctly without replacing it. As with most companies I do not perform devices for free. Homeowner suggested attempting to repair in way that isn't professional and I declined then sent him a estimate that he requested to repair the right way. Someone wanting something for nothing.

Rebbecca V.
08/2013
3.0
roofing
  + -1 more
unknown
Description of Work: Contractor missed appointment. Told us we were suppose to text a date and time, which we did, and if he didn't get back to us it was a go. He contacted us and said he didn't know the address and that we were also suppose to text him the address too, which we hadn't done. When asked why he didn't get the address off of Angies he said because he can't get that info off of Angies. Conversation deteriorated from there. Asked for a refund and he said he couldn't do that and to go thru Angies. He ended up hanging up.
Rating CategoryRating out of 5

Saurabh S.
08/2013
2.0
roofing
  + -1 more
They showed up once and did not do anything because the pitch of the roof was too steep. I called them and they said they would come back and they never responded or came back.
Description of Work: They supposed to perform a roof maintance for me.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
3.0
punctuality
1.0

$99

Response from River City Vinyl and Roofing LLC
We came and inspected the roof. Homeowner was told he had some storm damage. We did everything which was included in the purchase of inspection. Sorry customer feels that we didn't " maintenance " his roof. We got on the section of roof that was walkable and said that the 12/12 pitch was not included in the inspection which the deal clearly states. I'm sorry Homeowner feels this way.

Sandra G.
07/2013
5.0
roofing
  + -1 more
Very prompt gave information about problem and cost after inspection. Fixes it very efficiently, Will use again most definitely. Cleaned up after also.
Description of Work: fixed roof leak

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Ryan B.
06/2013
4.0
decks, roofing, siding
  + 1 more
We are still in the process of working with them right now. The experience was fine since they have reasonable prices and they were very pleasant to work with.
Description of Work: River City Vinyl and Roofing LLC gave me a quote for replacement of porch, siding work and roofing work.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

TA F.
06/2013
4.0
roofing
  + -1 more
He has been in touch several times, but did not have time to do the work yet.
Description of Work: Has not started work yet.

Rating CategoryRating out of 5
value
3.0
responsiveness
5.0

Yes, I recommend this pro
$99

melissa S.
06/2013
5.0
gutter repair, roofing, tree service
  + 1 more
good when he finally made it. we have been trying to schedule for over a month but have been delayed due to weather and he was overwhelmed with coupon deal packages.
Description of Work: inspected roof ($99 package) and caulked nails on flashing, trimmed small tree over roof, and minor repairs on guttering

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$250

Response from River City Vinyl and Roofing LLC
Thank you [member name removed]. Weather was a problem with scheduling.

Philip B.
06/2013
5.0
roofing
  + -1 more
John Bell from River City gave us an inspection and performed minor repair of roof boots and flashing. He provided an estimate that was extremely reasonable. Weather permitting, they got right on our project and stripped old shingles, replaced the old roof vents, replaced a broken sky lite, re roofed the whole house. They also replaced the roof on the garage with a membrane roof that is much better than the original rolled roofing. John promised to do everything correct and then made certain his men followed through on that promise. I was very pleased with the whole process. It went as smoothly as possible considering all the stormy weather we were having at that time. The men made certain to have plastic on hand to help dodge the intermittent storms that were occurring. I highly recommend using River City Vinyl and Roofing for your roofing needs.
Description of Work: New roof for the house and garage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from River City Vinyl and Roofing LLC
[member name removed] was a great customer and person to work for. It easy doing great work for great people.

Carol C.
06/2013
4.0
gutter repair, roofing
  + 0 more
He didn't come when he said he would so we had to contact him again. So far, we believe he did a good job .. even though we obviously do need another downspout in back of the house. We paid him when he completed the work (April 23); however we didn't receive the receipt showing payment until May 12.
Description of Work: Furnished & installed roof vents & plumbing boots; leveled out existing gutter on back of house, installed screen on upper gable in front of house (to keep birds out). It was recommended and we requested another downspout but he didn't think we needed it.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

$660

Response from River City Vinyl and Roofing LLC
I appreciate [member name removed] review and believe it is positive. As to the downspout [member name removed] mentions, I informed her husband that a added downspout would not help with drainage due to the fact that the gutter was already pitched and leveled for the existing downspout. Adding one would only cost money not solve the problem. I informed [member name removed] eventually they would need to replace that gutter and downspout. I usually never send a invoice after you accept the written estimate I provide because I write on that estimate paid in full with check number. I also have homeowner memo that job is paid in full in check. As far as schedule I try to keep any scheduled appointment but it is impossible all times due to weather. I always call to let homeowner know if this is the case. I did in this case as well. I apologize to [member name removed] is the we're any misunderstandings.

Janice F A.
05/2013
2.0
remodeling, roofing
  + 0 more
Mr Bell the owner every time I speak to him he said he is been in business for 20 years, but he looks like he's 35 years old, I originally said white shingles but I changed my mind and let him know he said ok so He and 3 Spanish men showed up and I don't speak Spanish, he went to bring the shingles once he brought it about 1.pm, I told him these where wrong colors and he screamed and argued with me on the phone. He needs no learn how to talk to people, I'm in service industry myself I would never talk to my guests like that! Now the roof does looks like it's installed correctly.
Description of Work: Mr Bell the owner every time I speak to him he said he is been in business for 20 years!

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0


Response from River City Vinyl and Roofing LLC
I'm sorry [member name removed] feels this way.[member name removed] originally ordered white shingles. She changed shingle color via a recorded message to the color that I brought to here house at 10am on the day roof was completed. Once she saw the color she switched to she did not like that color and I switched it back to here original color. I never screamed or remotely raised my voice with here. I have went over and beyond to satisfy her. As she says her roof is installed correctly. I do not appreciate or understand her "racist" comments about the men that work for me. To top it off the job was completed on May 13 2013 and as of now May 17 2013 I'm still owed over $2600.00. I'll let the other reviews on Angies List speak for me.

Richard D.
05/2013
5.0
roofing
  + -1 more
......Arrived right on time ( little early ), conducted in professional manner and conveyed condition of roof clearly...about 20 mins....
Description of Work: Put caulk and sealer where needed, did full inspection & assessment of roof condition. Job completed....

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from River City Vinyl and Roofing LLC
Updated response. Recieved a email at on May 17 2013 from customers insurance adjuster saying that based on his inspection of work that she had requested the work performed was " a great job and looked beautiful"

lauren W.
05/2013
5.0
gutter repair, siding
  + 0 more
It all went very well. Friendly, respectful crew. Good craftsman like work. Worked from 10:30 am to 9:00pm. Worked very hard and moved very quickly. John Bell, owner, communicated very well. Very pleased.
Description of Work: Covered soffits and trim with vinyl and aluminum. Installed new gutters and leaf guards.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

cleola M.
04/2013
5.0
roofing, siding
  + 0 more
Overall great experienceand results.
Description of Work: Mr Bell and his company installed a roof and new siding on my home. He meet with my insurance company after I had wind damage to my home and made it a pain free experience. Workers were very polite and punctual. Overall great results.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,800

Chris H.
10/2012
4.0
roofing
  + -1 more
Roof looks great:) Had some minor issues (nails in yard, small oil stain on driveway etc.) that the owner gladly took care of. In fact, I also had a window fixed that I rebroke the next day and John fixed it the same day at no cost. Honest owner. Good results:)
Description of Work: Had my roof done as a result of the storm.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

sara C.
05/2012
5.0
roofing, siding
  + 0 more
Mr. Bell did everything that he said he would do. From working with my insurance company to the final clean up of of the job. His workers were professional and polite.
Description of Work: Removed and installed roof and siding after my house was damaged in a hail storm.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,283

OLIVIA A.
06/2006
3.0
gutter repair, siding
  + 0 more
THE SERVICE WAS GOOD. I WAS PLEASED WITH HIS WORK, BUT HE WAS SLOW. HE PUT THE VINYL SIDING ON, BUT IT WAS 5-6 WEEKS BEFORE HE CAME BACK AND PUT ON THE GUTTERS. I HAD TO CALL THEM SEVERAL TIMES. I THINK THE WORK IS FINE. MY GUTTERS ARE LEAKING, BUT I DON'T WANT TO BE BOTHERED WITH THEM ANYMORE.
Description of Work: HE INSTALLED VINYL SIDING AND GUTTERS ON ENTIRE HOUSE.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
1.0
punctuality
2.0

Yes, I recommend this pro
$20,000

Response from River City Vinyl and Roofing LLC
Confused because the customer purchased and signed a contract with me in FEb. 2012 to remove and replace a roof on his house. It was more like 5-6 days before his gutters were put on?
    • 1
    • 2(current)

Contact information

11303 RODEN CT , Louisville, KY 40241

http://www.rivercityvinylandroofing.com/

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Gutters,
Siding,
Tree Service,
General Remodeling,
Decks and Porches

FAQ

River City Vinyl and Roofing LLC is currently rated 3.9 overall out of 5.
River City Vinyl and Roofing LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, River City Vinyl and Roofing LLC offers free project estimates.
No, River City Vinyl and Roofing LLC does not offer eco-friendly accreditations.
No, River City Vinyl and Roofing LLC does not offer a senior discount.
No, River City Vinyl and Roofing LLC does not offer emergency services.
Yes, River City Vinyl and Roofing LLC offers warranties.
River City Vinyl and Roofing LLC offers the following services: DECKS AND PORCHES, ROOFS, SIDING, AND GENERAL REMODELING.

Contact information

11303 RODEN CT , Louisville, KY 40241

http://www.rivercityvinylandroofing.com/