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Pella Windows and Doors

Windows, Doors, Finished Carpentry and Woodworking

About us

SHOWROOM LOCATIONS; *LOUISVILLE, KY 11450 Bluegrass Parkway Monday 9AM-7PM Tuesday-Friday 9AM-5PM Saturday 10AM-2PM Sunday Closed

Services we offer

The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee.  We’ll make your replacement project easy. That’s our promise.

Services we don't offer

Ask for Details

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Financing Available

Photos of past projects

Reviews

4.240 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
53%
4
23%
3
13%
2
3%
1
10%


Rating CategoryRating out of 5
quality
4.4
value
4.1
professionalism
4.4
responsiveness
4.1
punctuality
4.4
Showing 26-40 of 40 reviews

Glenn T.
05/2016
3.0
replacement windows
  + -1 more
unknown
Description of Work: to costly

Rating CategoryRating out of 5
value
1.0


Response from Pella Windows and Doors
We appreciate and value your feedback. Best regards, Pella Community Team

Onna M.
03/2016
3.0
doors, replacement windows
  + 0 more
unknown
Description of Work: Do not replace a door.....
Rating CategoryRating out of 5

Response from Pella Windows and Doors
We're sorry to hear about your recent experience. Would you mind following up with more details (including place of purchase) at socialmedia@pella.com? We'd be happy to look into your experience further.

victor M.
02/2016
5.0
doors, replacement windows
  + 0 more
unknown
Description of Work: They replaced windows and repaired patio doors. they were timely and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from Pella Windows and Doors
Thank you for sharing your positive experience with us. We’re passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Best, Pella Community Team

Eric M.
01/2015
5.0
replacement windows
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pella Windows and Doors
Thank you for your review! We appreciate and value your feedback. Thanks again for choosing Pella products! Best, Pella Community Team

Kathleen S.
10/2014
3.0
replacement windows
  + -1 more
unknown
Description of Work: This was the second time I used Pella. The first time was 6 window replacements. They came out of Lexington and I was very pleased. The second time they came from Louisville. I thought I was getting the same people, but that was not true. It was for a picture window. They brought the wrong trim color, were sloppy about fitting the metal and didn't want to fix it.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0

$1,500

Response from Pella Windows and Doors
We’re sorry to hear about your experience. It is our goal to continuously improve our products, service and company. We have received your review and have forwarded it to our customer service team. We appreciate your feedback. Best regards, Pella Community Team

Betty K.
10/2014
5.0
replacement windows
  + -1 more
unknown
Description of Work: They installed windows in my sunroom addition. Love these windows with built in blinds and screens. Workers were professional, left area clean each day, always on time. Would definitely recommend this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from Pella Windows and Doors
Thank you for your review! We appreciate and value your feedback. Kind regards, Pella Community Team

Peggy W.
10/2014
5.0
replacement windows
  + -1 more
unknown
Description of Work: When we got our Pella windows we actually worked through the store in Lexington,KY. The saleman was very professional, responsive, and knowlegeable from the very beginning. We compared Pella, Marvin, and Anderson. The TV brands where substandard and vinyl. Did a lot of research and visited several stores to view windows. Taking all things into consideration; construction (we wanted wood windows with aluminum clad exterior; like the look of wood interiors),quality, style, colors,and installation (done by Pella not subcontracted out), and of course price, we decicided on Pella. The installation went well, the windows look great, we are very satisfied. We had 26 large double hung windows replaced, including a large bay window with side windows that crank out. When the weather got colder we noticed what we thought was a slight draft around a couple of the windows. The Louisville store sent a man out and her remove the window casings and added more foam insulation, even checked most of the remaining windows for approriate amounts of insulation all was well. It has been 4 years since installation and we would definently recommend Pella windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$20,000

Response from Pella Windows and Doors
Thank you for sharing your experience with us. We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. Thank you again for choosing Pella products. Best regards, Pella Community Team

Geri G.
07/2014
5.0
replacement windows
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0

Yes, I recommend this pro

Response from Pella Windows and Doors
Thank you for your review. We appreciate your feedback. Pella Community Team

Gary B.
03/2012
5.0
doors, replacement windows
  + 0 more
They were professional and prompt.
Description of Work: They installed my windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pella Windows and Doors
Hi [member name removed], Thanks for sharing your positive experience. We are glad to hear that you are happy with your Pella purchase. Best, Cathy Lee, Pella Community Team Follow Pella: [hyperlinks removed]

michael K.
12/2009
5.0
doors
  + -1 more
They did a really good job. They were clean, they cleaned up after themselves pretty well, and they measured and caulked everything well. In fact, I hired them to come back and do some caulking and they did a great job. I didn' bid out the project but my guess is that the price was pretty good.
Description of Work: Pella Window and Door replaced wood around two dormers with a synthetic material that will hold up better.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pella Windows and Doors
Hi [Member name removed], Thanks for sharing your positive experience. We are glad to hear that you are happy with your Pella purchase. Best, Cathy Lee, Pella Community Team Follow Pella: Twitter.com at @Pella_News Facebook at facebook.com/pellawindowsanddoors Pinterest at pinterest.com/pellawindows YouTube at youtube.com/pellawindowsanddoors

JIM D.
10/2009
5.0
replacement windows
  + -1 more
It was very nicely done. They were very friendly and efficient. They completed the job in two days and kept the work area clean. I did find one screw on the driveway and some things behind the bushes which was kind of a negative. There is a lock they are supposed to have for the sliding door and I thought I would have it by now, but I'm still waiting to hear back from them. They have been pretty responsive in most other areas. For the most part, they did do a good job. I think the quality of the work is very nice.
Description of Work: Pella Windows & Doors installed 9 windows and one sliding patio door. They also disposed of my old door.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from Pella Windows and Doors
Hi [Member name removed], Thanks for sharing your positive experience. We are glad to hear that you are happy with your Pella purchase. Best, Cathy Lee, Pella Community Team Follow Pella: Twitter.com at @Pella_News Facebook at facebook.com/pellawindowsanddoors Pinterest at pinterest.com/pellawindows YouTube at youtube.com/pellawindowsanddoors

Charles S.
09/2009
5.0
doors, replacement windows
  + 0 more
Again, we had an excellent experience with all the Pella staff. Our children reported no problems other than the outside door lock for the patio door. Remember to take your time if needed. Pella has some excellent sales which can save you money for a superior product. We may have had to pay alot but we feel that we will not be replacing these windows in our life or our children's life time.
Description of Work: I am completing this report in 09/2009. The actual work was completed over 2 years ago. We are extremely satisfied with these windows. The company also has an excellent financing plan if needed. We had 27 of our 29 windows installed. Many had different measurements. They were all wood clad interior and aluminum exterior windows in a premium color choice. This price also includes the full window screens. The windows are maintenance free with a warranty The job was finished in 2 days by Pella professional installers. New insulation was placed in the walls where the complete window frames and windows were removed. All the exterior aluminum trim was cut on site. All but 2 of our windows were completely replaced so this job included the framing and the windows. Only the 2 bathroom windows were windows only because those frames included a marble shelf which we wanted to keep. All windows were perfectly measured and fit perfectly also. In the spring of 2008 my daughter had an original patio door replaced with the Wood Clad interior and aluminum exterior with the blinds inside the windows. This feature is extremely handy if your family has pets and/or children. She also had an excellent experience with this company. She took advantage of a special price advertised discount. She paid approximately $3000 for a $5,000 dollar patio door by waiting for a special sale. Another son, this past spring of 2009 had a patio door replaced with an excellent quality vinyl with the interior blinds and interior wood trim. This door replacement cost approximately 1600 dollars. The company did not have the right outside lock for the door, but this problem was resolved. Member Comments: We are very happy with this company and as you can tell did not hesitate to recommend Pella products to our children. Pella employes were very professional and as a previous report noted," the product may be more expensive, ,but we have an attractive and well insulated windows.". As another report says, "If you want a good quality window you have to go with this company." Take your time and wait for some of their sale prices. We have had many compliments about the beauty and function of these windows. We have also noticed a big reduction in the utility bill for our 2,600 square foot home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$22,000

Response from Pella Windows and Doors
Hi [member name removed], Thanks for sharing your positive experience. We are glad to hear that you are happy with your Pella purchase. Best, Cathy Lee, Pella Community Team Follow Pella: [hyperlink removed] Facebook at [hyperlink removed] Pinterest at [hyperlink removed] YouTube at [hyperlink removed]

DAVID C.
05/2007
4.0
replacement windows
  + -1 more
We are very happy with this company. They did a really nice job. They are a little expensive but you get what you pay for. If you want a good quality window you have to go with this company. They were great on follow up because we had a few questions that they got right back with us on.
Description of Work: They installed about 12 windows. There were some very different measurements. They were all wood clad interior and aluminum exterior. The windows are maintenance free with a warranty on them as well.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$13,000

Response from Pella Windows and Doors
Hi [member name removed], Thanks for sharing your positive experience. We are glad to hear that you are happy with your Pella purchase. Best, Cathy Lee, Pella Community Team Follow Pella: [hyperlink removed] Facebook at [hyperlink removed] Pinterest at [hyperlink removed] YouTube at [hyperlink removed]

06/2006
4.0
replacement windows
  + -1 more
THE SERVICE WAS FINE. THE GUY DID A GOOD JOB WHEN HE WAS HERE. HE WORKED QUICKLY BECAUSE I PAY BY EVERY 15 MINUTES. I DIDN'T LIKE TO PAY UP FRONT FOR A SERVICE. HE WAS EXCELLENT. THE JOB WAS FINE.
Description of Work: HE CORRECTED SOME CASEMENT WINDOWS AND A DOOR THAT DIDN'T WORK PROPERLY.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Pella Windows and Doors
Hi [Member name removed], Thanks for sharing your positive experience. Best, Cathy Lee, Pella Community Team Follow Pella: Twitter.com at @Pella_News Facebook at facebook.com/pellawindowsanddoors Pinterest at pinterest.com/pellawindows YouTube at youtube.com/pellawindowsanddoors

ROSEANN A.
06/2006
3.0
replacement windows
  + -1 more
IT WAS BELOW AVERAGE. I FELT LIKE THE ACTUAL WORK WAS SLOPPY. THE WRONG WINDOW WAS ORIGINALLY ORDERED AND THE PROFESSIONALISM JUST WASN'T WHAT I EXPECTED FOR THE PRICE. THE WAY MY WIFE WAS DEALT WITH WHEN THE WRONG WINDOW WAS INSTALLED JUST SET ME OFF.
Description of Work: I ACTUALLY HAD A WINDOW AND TWO DOORS REPLACED.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

Response from Pella Windows and Doors
I have sent along your review to our customer service team, so they are made aware of your situation. If you have any additional customer service inquiries, please feel free to contact us at: 877-473-5527. Thanks for your feedback, Cathy Lee - Pella Community Team
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    • 2(current)

Contact information

11450 Bluegrass Parkway, Louisville, KY 40299

http://pella.com/angie

Service hours

Monday:
9:00 AM - 7:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
10:00 AM - 2:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Windows,
Doors,
Finished Carpentry and Woodworking

FAQ

Pella Windows and Doors is currently rated 4.2 overall out of 5.

Monday: 9:00 AM - 7:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 10:00 AM - 2:00 PM

Pella Windows and Doors accepts the following forms of payment: Financing Available
Yes, Pella Windows and Doors offers free project estimates.
No, Pella Windows and Doors does not offer eco-friendly accreditations.
No, Pella Windows and Doors does not offer a senior discount.
No, Pella Windows and Doors does not offer emergency services.
Yes, Pella Windows and Doors offers warranties.
Pella Windows and Doors offers the following services: The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee.  We’ll make your replacement project easy. That’s our promise.
Ask for Details

Contact information

11450 Bluegrass Parkway, Louisville, KY 40299

http://pella.com/angie

Service hours

Monday:
9:00 AM - 7:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
10:00 AM - 2:00 PM