GE Appliance Repair

Excellent

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Fine.

SEE ABOVE!

OVERALL GOOD SERVICE. BETTER SERVICE THAN OTHER COMPANIES I'VE USED. ARRIVED AT THE END OF THE WINDOW THEY SET FOR THE APPOINTMENT. OVERALL GOOD EXPERIENCE.

THE SERVICE TECH WAS ON TIME. VERY POLITE AND KNOWLEDGEABLE. HE COMPLETED THE REPAIR IN A TIMELY FASHION.

THE WARRANTY HAD JUST RUN OUT (ABOUT 2 WEEKS) BUT THEY WENT AHEAD AND DID THE SERVICING WITHOUT CHARGING ME, AND THEY SAID THAT IF THEY NEEDED TO COME BACK OUT FOR THE SAME REASON IT WOULD BE CONSIDERED ONE CALL.

RECEIVED 10% SENIOR CITIZEN DISCOUNT ON PARTS. QUICKLY IDENTIFIED PROBLEM, ORDERED PARTS AND FIXED IT.

THIS WAS THE SECOND TIME WE HAD USED THEM FOR OVEN REPAIR.

IT WAS EASIER TO SCHEDULE SERVICE ON THEIR WEBSITE. I CALLED THE NUMBER TWICE, AND THE AUTOMATED ANSWERING SYSTEM HUNG UP ON ME BOTH TIMES! THEY ARE VERY EXPENSIVE. MY PART WAS UNDER WARRANTY, BUT THE LABOR PLUS THE SERVICE CALL WAS $170 FOR ABOUT 45 MINUTES WORTH OF WORK

I HAD A REPAIRMAN COME TO MY HOME FOR THE REPAIR, HE GOT ABOUT 2/3 OF THE JOB COMPLETE & THEN TOLD ME THAT HE WAS MISSING A TOOL HE NEEDED TO FINISH THE JOB & THAT SOMEONE WOULD BE BACK EARLY THIS MORNING TO FINISH THE JOB. MY FREEZER IS OUT & EVERYTHING I HAD IN IT IS NOW DESTROYED. IVE TRIED CALLING, I SPOKE WITH THE ORIGINAL REPAIRMAN BRIEFLY (I CALLED HIS CELL PHONE FROM CALLER ID), HE SAID HE WOULD TALK WITH THE LOCAL DISPATCHERS & FIND OUT WHAT WAS GOING ON & HAVE THEM CONTACT ME. NO ONE HAS CONTACTED ME THUS FAR. IVE CALLED THE NATIONAL NUMBERS SEVERAL TIMES, THEY TELL ME THEIR HANDS ARE TIED BECAUSE THEIR COMPUTERS ARE DOWN. NO ONE AT THE COMPANY HAS BEEN ABLE TO RESOLVE THE ISSUE & THEY HAVENT GIVEN ME A LOCAL NUMBER. MY BIGGEST COMPLAINT IS THE REPAIRMAN WHO LEFT ME HIGH & DRY, & THEN WHEN I DID GET AHOLD OF HIM THIS MORNING HE COMPLETELY BLEW ME OFF. IVE NEVER HAD THIS MUCH TROUBLE WITH A COMPANY. I WILL GO OUT OF MY WAY TO BYPASS ANYTHING WITH A GE LABEL ON IT.

I CALLED ANOTHER COMPANY IN TOWN WHO WAS NOT ABLE TO FIT ME IN, I CALLED THEM AND THEY WERE HERE WITHIN TWO DAYS, I LIKED THAT. THEY DID GOOD WORK.

HE CALLED TO NOTIFY ME WHEN HE WAS ON HIS WAY, WHICH I APPRECIATED. THE APPOINTMENT WAS FOR 8AM AND THE GENTLEMAN ARRIVED AT 7:30AM, WHICH WAS GREAT BECAUSE I HAD TO GO TO WORK AND WASN'T LATE =) HE TOOK THE COVER OFF AND FOUND THE PROBLEM TO BE MUCH LESS SERIOUS THAN I HAD ANTICIPATED. I HAD OVERFILLED THE LOAD AND A WASHCLOTH HAD SPILLED OVER INTO THE OUTER TUB AND BECAME CLOGGED IN THE WASHING MACHINE DRAIN PUMP. WITH MUCH EFFORT HE WAS ABLE TO REMOVE THE WASH CLOTH AND CLEAR THE PUMP LINE. HE FIXED IT QUICKLY, I GOT TO WORK ON TIME, AND I WAS VERY HAPPY WITH THE SERVICE.

REPAIRMAN ACCIDENTALLY BROKE OVEN DOOR GLASS. HAD TO WAIT ANOTHER WEEK FOR FOLLOW UP REPAIR. WAS WITHOUT OVEN FOR TWO WEEKS

GE SERVICE DID A GOOD JOB AND DID REPAIR PROBLEM. I DO THINK THAT THE WAIT FOR SERVICE WAS TOO LONG AND THAT THE SERVICE CHARGE WAS TOO HIGH. THE REPAIRMAN WAS VERY PROFESSIONAL, DID MY BILL WITH A LAPTOP AND PROVIDED A PRINTED & DETAILED RECEIPT. PROBABLY WOULD GO WITH A LOCAL REPAIR COMPANY IN THE FUTURE.

APPLIANCE MAY BE A PIECE OF JUNK, BUT WARRANTY SERVICE IS SATISFACTORY. TO THE GOOD: NEEDED PARTS WERE, SHIPPED RIGHT AWAY- ARRIVED IN 2-3 DAYS. ONE PART WASNT EXACTLY RIGHT, BUT THE REPAIRMAN MADE A CALL AND THEN MODIFIED THE INCORRECT NEW PART, THUS SAVING ANOTHER REPAIR SESSION. THERE ARE LONG WAITS WITH THE 800 #S, BUT ONCE YOU DEAL WITH A REPAIRMAN, HE WILL TRY TO SET APPOINTMENTS DIRECTLY- THUS BYPASSING THE 800 #S.

EXPENSIVE BUT ONLY ONES WHO DO THIS KIND OF WORK LEAVING NO CHOICE.

IT WAS A LONG TIME AGO. EVERYTHING WAS FINE FROM WHAT I RECALL. THEY WERE FRIENDLY AND COURTEOUSLY.

HE WAS A DELIGHTFULL AND INFORMATIVE TECHNICIAN. HE DIDN'T CHARGE FOR THE SECOND VISIT, ALTHOUGH IT WASN'T NECCISARILY RELATED TO THE FIRST CALL.DK

WHEN THEY CAME OUT TO FIX IT, THE TECHNICIAN TOLD ME IT COULD NOT BE FIXED AND CHARGED ME $86.87. I REFUSE TO PAY IT AND AM TRYING TO WORK THINGS OUT WITH THE PARENT COMPANY.

THEY SERVICED MY REFRIDGERATOR & REPLACED SOME PARTS ON MY OVEN

THEY CAME OUT SAME DAY THAT I CALLED WITH NO ADDITIONAL FEE

THEY PROMISED A PART ON AN OLDER APPLIANCE. THE WAREHOUSE NEVER SENT THE PART ON TIME. IT WAS A WEEK LATE FOR THE SERVICE. IT WAS A MISS CALL. IT WAS THE ONLY NEGATIVE EXPERIENCE MORE APOLIGETIC.