GE Appliance Repair

the item was removed from our home. work provided at their location. returned and replaced. friendly and prompt technician

Repairman was excellent. He arrived ontime, quickly identified the issue, had the replacement part in his truck, looked up our refrigerator and found that the repair would be covered under warranty. Could not ask for better service. I will definitely buy GE again.

Had to come twice, he ordered the wrong part the first time

Repaired a ge monogram fridge that would not cool. They came out 4 times and could not get it fixed so we had to order a new fridge.

We have all our kitchen appliances under warranty contract. Our local GE repairmen is the best. He is extremely knowledgable with the GE products and has serviced several of our appliances over the years.

I have a GE Microwave purchased in 2005 with a 10 year warranty. After taking it to a local appliance center (Franks) they diagnosed that the magnetron went out. I called GE and they verified that the parts were covered. I requested that GE send the parts and was told that they were too dangerous to send to a customer. Also, that the US mail would not deliver such hazardous materials. I was informed that I must have a GE approved service company handle the job. GE recommended Affordable Appliance, Inc. as one of their service companies. I called Affordable and asked if they would get the parts for me. They refused and said they would have to install them. I notified them that GE already had approved the parts so all they had to do was get them in and install them. The lady at Affordable said the cost to do that was $75 to which I agreed. One week later they showed up without the parts, took the microwave apart and informed me that the magnetron was bad. They wanted $75 for this trip and $320 to get and install the parts. When I complained that I already had the authorization for the parts and that they were to come out with them, also that the lady that took the call knew all of this in advanced the serviceman got upset. He said it was his wife and that this would never happen. I told him he wasted his time and he proceeded to give me a bill for what I already knew was wrong. Threatened me that if I didn't pay they would go to collections and ruin my credit. I contacted GE and all they could say was sorry. Later this certified GE service company charged me $45 for the trip. I went online and ordered the parts (Genuine renewal parts- which I still have the packages) from Repairclinic.com. It seems this online vendor had no problem that these were dangerous parts and also they shipped them through the US postal service. I installed the parts in under 5 minutes and the microwave works perfectly now. My problem is that GE's warranty is a sham when you have to go through something like this! I complained to BBB about GE which was a waste of time because they rate them as A+ because all the company has to do is reply with " We did not agree to the reimbursement the consumer is asking for. " What really happened was: I talked to Gary Mantooth – June 9th at 9:57 PST who sent the GE response. Gary wanted to verify the amounts that I had requested. Gary said I found a way to circumvent their repair process and although he was not part of the conversations he knew for a fact that no one would offer this service. That this was much less money than it would cost to have actually have their guarantee work. I informed him that “I was” part of the conversation and asked why both parties would agree to this and go this far before GE would inform the customer of what their policy was. All Gary could say was that we agree to disagree. I asked Gary why neither GE nor their authorized service repair company, until after the fact, notified me of their mandatory inspection call? Also why they would not even notify the customer after being informed of the problem and agreeing to come out and replace the parts. All Gary could say was that this was policy. I then asked why the parts they produce were too dangerous and the US postal service would not ship them, but the exact same parts “GE produced” were shipped by the US postal service by another company. All he could say again was that this was policy and people have died when they ship these parts. The reason that this is not acceptable: In my opinion GE can easily tout how great their guarantee is when selling products and then easily have someone summarily deny problems after the fact. I'm sure GE is charging their Approved Service companies a fee to be "Approved" so they get a kickback on their supposed guarantee. It seems like that for GE this is just a game of numbers and they have hidden behind a bait-and-switch policy when it comes to servicing the customer. Then all they do is claim "POLICY". It's not really a GUARANTEE

The serviceman was on time, polite, neat, and thorough which is why I graded him an "A". The price was comparable to other companies which is why I graded it a "C" (average). But the problem is with GE itself, which is why I graded this repair a "D". I have a GE combination oven / microwave and the oven stopped heating. After testing for many problems, it turned out that the main harness needs to be replaced. GE no longer makes this part and there are none available. From what I have read, an oven should last 13-16 years, mine is 8 years old. The only option GE offers is that I buy a new GE oven and receive a $50. or $100. rebate depending on the model I purchase. Also, I had 3 previous repairs on a GE microwave and range-hood. I will never buy or recommend any GE products.

My dishwasher is a 4 y/o high end GE Profile. Since installation, it has not been nearly as reliable as our old dishwasher which, after 12 years, simply wore out. This is the fourth service call for the same complaint, and for the same reason - Not cleaning properly. And each time, the repair was the same... Replaced stopped up wash arms. The service technician was friendly enough, although he often appeared as if he'd rather be somewhere else. He was sort of lackadaisical and acted puzzled about the source of the problem until I suggested that the wash arms were probably stopped up and needed to be replaced, since that is what was done the last three times the same problem occurred. Correct diagnosis is part of a good service technician's job and in my opinion, it should not have required my suggestion for him to arrive at the cause of the problem. After deciding on the proper corrective action, turns out he did not have the parts on the truck and had to order them. Based on past experience, we assumed that he did not have the parts on the truck. We were correct in that assumption. He scheduled another service call about two weeks after the parts were ordered. In about a week the parts arrived via UPS and we called to schedule another appointment to have them installed. It was another week before a service call could be set up. It took only a few minutes for the technician to install the new parts and after that, the dishwasher 'worked like new' again. In talking to a GE customer service representatives about the quality of the dishwasher, it was suggested that dishes should be 'thoroughly rinsed' before being put into the dishwasher. It is no reflection on the GE repair service department, but I am of the opinion that a consumer should not have to wash the dishes before putting them in the dishwasher. The old dishwasher incorporated a small 'food chopper' that kept food particles from stopping up the wash arms. Apparently the new model does not. I suspect that this won't be the last time we require GE service to come out for the same problem and the same fix. Thank goodness we have a perpetual service contract that lasts as long as the appliance lasts. At this rate, it has already paid for itself and will many times over.

The work was good. I would recommend them to others.

informed us refrigerator was not worth cost of repair - suggested new purchase.

I called GE last Oct. as our dishwasher had quit functioning and would not drain. It was loose, unattached from the housing since their last repair in the summer, dancing all over and sometimes shutting off, and we had been suffering along with it. A and E Service Repair (the local rep. for GE) came out, pulled the dishwasher out, and found a long-dead, dessicated mouse and some dusty mouse droppings from years ago. We cleaned them up, set traps, sealed every joint with sealant, and let our 2 cats and 5 ratter Cairn Terrier dogs have full run of the kitchen lower cabinets for a month, and no new mouse droppings or rodents were seen, heard or spotted. Every visit, thereafter, however, A and E tried to refuse service due to "rodent infestation." The first visit during this time period, they ordered parts for the motor and a plastic piece, and then came back to install them. They replaced the drain line with much complaining, trying to get us to pay for it, and left before the washer finished its first cycle. It did not drain, and made a lot of noise. We called GE back, they informed us that accoring to A and E, we were "infested with rodents" and we told them that was a lie, and that the new drain line leaked during the first wash and that wash never drained. After explaining this to GE, they sent A and E back out, the repairmen came back, still complaining about "rodent infestation," though by now we had 2 months of evidence of no rodents or droppings at all. They took the washer out, put in another new drain line and new and different parts (due to 1st visit "misdiagnosis") and left, again without testing the system. They complained about how much this was costing them, no matter what we had paid for the extended warranty! The dishwasher shut off and would not run towards the end of the first cycle. A and E came back out again and said it was due to mice. We told them, no, you left with it running, and if there were mice, they would not be nibbling on it while the washer was running. We showed them that the dishwasher was still unattached to the housing and they ordered two small plastic parts. When these parts arrived, they came back and installed them and swore it would work. We ran two cycles, then it stopped again, still dancing up and down like it was not attached to anything. They came back out, and ordered more parts to attach it thoroughly. The 8th visit for this same problem, they did get the washer attached to the housing, it ran ok, and it worked well for about 5 months. Then we had a new leak under the sink in April. We paid a lot of money to our own plumber to have him come out and evaluate it, and he told us that the dedicated dishwasher line was cracked, probably from dancing around so much before they finally fixed it, and that he could not get the parts, as they were part of the washer. We called GE back, and they sent A and E back out in May. The repairman again said that due to our "mouse infestation," he would not repair it. We told him it was CRACKED, not nibbled, but he refused to repair it. So after 9 visits (4 hour windows each time, which they hit correctly 4 times, at the last 15-20 min. of the window) we still have a dishwasher that leaks, no mice or rats, and an unfair reputation as an "infested" household. We have complained to GE many times, but with no luck. We can now run the dishwasher only with a pan underneath and under the sink to catch all the leaking water. A and E keeps looking at their bottom line, saying they have spent enough to fix this thing and insisting our "mice" keep eating drain pipes. GE has now contracted with Assurant, who knows little about this problem, and so far, has done nothing. In future, we will go with Sears for warranties. We've had enough of A and E's lies to get out of doing the job right the first time. We have gone way past the CA limit on the Lemon Law, and GE should be replacing our dishwasher under warranty, but all we get are lies about non-existent mice to get out of doing the job right.

He was very professional and did an excellent job.

I read the reviews but after being unable to find anyone else to come work on my GE gas stovetop I gave GE repair a try. The person on the phone told me they would come between 8 am and noon, and I requested an 8am first appointment. She told me she put the request in and that they would call me the day before or that morning if they would not be able to come at 8am. After waiting until 10am and not seeing anyone or hearing anything I called the toll free number again. This rep told me that my appointment was scheduled between 8am and 5pm and that they could not request any appointment times. He didn't even have the capability to call the dispatch and find out when they thought they might come out to my house. So, bad information and no way to even speak to someone. I guess that's the model they have set up, but it just won't work for me. I've wasted a morning because I got some bad information and then they couldn't even call anyone to check on the status. Maybe this works for others, but not for me. Good luck if you use them but just beware that you won't speak to the same person twice and may not get the right information.

I called the number I found on your website foir GE Repair and it was not a working number. I went to the Yellow Pages and found the correct number. I first got someone that spoke broken English, then got cutoff?, called back, got someone I could understand well, but she insisted our unit was not still under warranty, even though we were looking at our warranty as we were talking to her. She said the service call would be $79.85. Turns out, it was under warranty, and the service call was $108. But we were so happy he knew what he was going, and that it was under warranty, that we didn't quibble.

Very poor experience as you can see above. Will not call for return as service and communication so poor would not trust to repair refrigerator. Would like to have my $70 fee returned so that I can apply to someone else to properly perform necessary service.

GE Profile Refrigerator Complaint, Model PSS26MSWA. 8/8/11. We purchased a new GE Profile fridge with our new home in April 2007. Last week our icemaker stopped making ice. We scheduled an appointment online at GE's website. The GE repairman arrived promptly on the scheduled date of 8/8/11 at 9:09 a.m. and was professional and courteous. He quickly diagnosed the problem as a broken motor, grabbed a new icemaker from the truck and expertly installed it. He was finished and had the bill ready by 9:18, less than 10 minutes after arriving. Excellent, right? Except that we were charged $165.15 for labor. Okay, so $165.15 for 10 minutes, that's $990.90 per hour! Where do I sign up for one of those jobs? But, that's the thing…the repairman certainly doesn't make $990.90 per hour, or $39,636 per week. The cost of the icemaker was reasonable, I believe $108. The visit was $79.99, but I assumed that would be deducted from the labor cost. When I read the schedule service details I printed out when I made the appointment online, I discovered that a labor charge is IN ADDITION to the $79.99 visit charge (plus tax). Okay, they got me there. But charging $165.15 minus $79.99 (visit) equals $85.16. Even if you think a visit fee should be separate from the labor fee (which I don't), $85.16 for a ten-minute repair is $510.96 an hour! That's really outrageous and shame on GE! I complained through GE's website and got a reply saying they would contact me to resolve this issue...but they have not.

please see above - it is all explained there, as I didn't see this box until I had written it all down above

Appointment went very well, but price was very high.

Water was collecting under the produce drawers. The Customer Service Center said that it was probably a clogged drain plug. Technician came out and cleaned drain plug. When problem still persisted another technician came out and dismantled freezer wall and found rusted area where water was draining. New part was ordered. The following week a third technician came out and installed part. Refrigerator is working fine. I was only charged for the first visit plus the cost of the part so I feel I got a good deal

They are nationwide. The repair guy that came out was knowledgeable and their price was good.

The only negitive was , when I called in I said it was the computer and gave the Model and Serial number, but he came out to examine it and then had to order the parts instead of ordering the parts to bring with him. The parts were brought a week later.

Wrote to CEO of Sears Holdings and have not received a reply as of yet.

Had another company attempt the repair a week earlier. Their effort failed and I wasted $500. GE tech came out and identified the real problem. He came back two days later with the correct parts and fixed it right. Working fine since.

We have a GE Gas Dryer which had the venting become detached under the house. We submitted a request online to the GE repair peopel for them to come look at it and repair it, and the automated site set up a time. The local personnel were supposed to call to confirm, which they didn't. They arrived, looked at it and said simply that they don't do duct work and charged us the fee for showing up and then did a cursory inspection of the otherwise working unit. If they had called to confirm, we could have talked to a live person and been told they wouldn't do the work we needed done. The guy suggested that we get a "ventless" system from Home Depot. (It should be noted that these units are not authorized for gas dryers.) He was polite and professional and arrived on time, but he didn't do / couldn't do the service we needed done. I fault the local group for not calling so we could confirm the service we needed. I do feel slightly like I was charged for nothing. With no local service number to call in advance, I would just avoid this service in the future unless under warranty.

The technician quickly diagnosed the problem and put a new part in the dishwasher. He also diagnosed a couple of other problems at no extra cost. He was very helpful. He was very knowledgeable. His prices were excellent. He didn’t over charge me; I spent less than 200$. His skills were also excellent. He had a very nice personality. He was skillful, knowledgeable and everything one would want in a repair person.