GE Appliance Repair

REPLACEMENT OF A PART ON THE GUARANTY, WE WILL NOT USE THEM AGAIN. I AM AN ARCHITECT BY PROFESSION, AND EVERYTHING WAS ABOUT TIME AND MONEY. I THOUGHT I WAS TAKEN ADVANTAGE OF AND THEY OVERCHARGED ME.

THEY'RE PRETTY RESPONSIVE. I'VE NEVER HAD ANY ARGUMENTS ABOUT DOING THE WORK. I'VE BEEN REALLY HAPPY, GIVEN THE PRICE. IF YOU HAVE AN EXACT PROBLEM THEY CAN SEE THEY'RE REALLY GOOD, BUT IF YOU HAVE AN AMBIGUOUS PROBLEM, GIVE IT UP. THE DRYER STARTED SQUEAKING STRAIGHT AFTER HE LEFT. HE SAID IT WAS BECAUSE IT WAS NOT LEVEL, BUT THAT'S RUBBISH.

IT WAS GOOD. IT DIDN'T COST US ANYTHING BECAUSE IT WAS UNDER WARRANTY. THEY SAID THEY WOULD BE OUT, AND THEY CAME OUT RIGHT AWAY AND FIXED IT.

Technician replaced a board in microwave, and he had a replacement on hand which was nice. The microwave was under warranty so we didn't have to pay anything. Otherwise, the price would have been high. The technician was on time and professional.

THEY WERE VERY PROMPT AND COURTEOUS WITH MY HOURS OF WORK. THEY SCHEDULED AROUND ME. THEY TOOK THE TIME TO EXPLAIN WHAT THE PROBLEM WAS AND FIXED IT. THEY WERE ALSO WILLING TO TAKE IT, FIX IT AND GIVE ME A LOANER IF NEEDED.

THE SERVICE TECH WAS AWESOME. ORDERING THE PART IN THE BEGINNING WAS TERRIBLE, BECAUSE NOBODY SEEMED TO KNOW WHAT TO ORDER. WHEN I TALKED TO A CUSTOMER SERVICE REPRESENTATIVE, THEY WERE GOOD.

MARGINAL. IT TAKES A MIRACLE TO GET THROUGH CUSTOMER SERVICE PHONE TREE TO TALK TO A HUMAN BEING THAT MAY BE ABLE TO CONNECT YOU WITH THE DISPATCHER WHO IS ASSIGNING THE JOB. BOOKED SERVICE ON LINE AND THEY DID NOT SHOW UP. SERVICE AGENT THAT DID SHOW UP WAS DISPATCHED OUT OF HIS SERVICE AREA BUT WAS POLITE AND FIXED THE PROBLEM PROMPTLY.

THE GE REPAIRMAN CALLED WHEN HE WAS WITHIN 10 MINUTES OF MY HOME. HE WAS FRIENDLY AND PROFESSIONAL. HE WAS CAREFUL NOT TO MAKE A MESS WHEN TAKING THE DISHWASHER OUT OF ITS PLACE. HE ALSO GAVE ME A GREAT DEAL ON A NEW BOTTOM RACK WHICH WAS DELIVERED IN A FEW DAYS.

MY OVERALL EXPERIENCE WAS SATISFACTORY. THE HEATING VENTS USED TO HAVE A MUSTY SMELL, BUT THE NEWLY INSTALLED VENTS GIVE A FRESH SMELL AND IT RUNS MORE QUIETLY THAN BEFORE.

I SCHEDULED THE APPOINTMENT. I WAS TOLD THAT THE REPAIRMAN WOULD BE AT MY HOME BETWEEN 1 AND 5PM. AT 1:15, GE CALLED AND CANCELLED THE APPOINTMENT AND RESCHEDULED IT FOR THE NEXT DAY. I FEEL THAT THIS WAS UNPROFESSIONAL AND RUDE. I SHOULD HAVE BEEN TOLD WHEN I CALLED, THEY WERE TOO BUSY AND JUST SCHEDULE IT FOR THE NEXT DAY. I ENDED UP TAKING OFF OF WORK 2 AFTERNOONS INSTEAD OF ONE.

THEY CLEANED UP THEIR MESS NO PROBLEM. THEY HAD IT INSTALLED IN NO TIME. IT WAS AN UPGRADE ON MY NEW HOME AND THEY WERE DOING SEVERAL HOUSES DOWN HERE BUT THEY STILL DID A GOOD JOB.

WE WERE VERY HAPPY WITH THEM. WE SET UP THE APPOINTMENT VIA AN AUTOMATED SYSTEM. THEY CALLED THE DAY BEFORE TO CONFIRM AND THEN THE DRIVER CALLED ON HIS WAY, JUST TO MAKE SURE SOMEONE WAS HOME. THEY CALLED BOTH MY CELL AND HOME NUMBERS, WHICH WAS NICE.

THIS JOB TOOK FOUR VISITS WITH ONE WEEK BETWEEN VISITS. THIS HAPPENED 3 DAYS BEFORE CHRISTMAS AND WASN'T COMPLETED UNTIL WELL AFTER NEW YEARS. ORIGINAL SERVICE MAN ORDERED PARTS TO BE REPLACE IN MICROWAVE AND ORDERED THEM FOR THE WRONG OVEN. SECOND SERVICE MAN DISCOVERED ERROR AND REORDERED PARTS. AND HAD TO ORDER ADDITIONAL PARTS BECAUSE OF OPERATOR ERROR. JUST LUCKY I HAD ANOTHER MICROWAVE TO USE.

THEY WERE PROMPT AND COURTEOUS AND STAND BEHIND THEIR WARRANTY. I WOULD HIRE THEM AGAIN.

THE JOB TOOK ABOUT 30 MINUTES TO PERFORM. THE SERVICE TECH WAS EXPERIENCED AND KNOWLEDGEABLE OF THE GE PRODUCTS.

I WAS VERY PLEASED WITH HOW PROMPTLY A SERVICE TECH CAME OUT. WE DID HAVE THE SERVICE TECH OUT MANY TIMES, AND AM NOT SURE IF THE PROBLEM IS FIXED. HOWEVER, THE CONTRACT WILL COVER ANY PROBLEM WITH THE DISHWASHER AND THERE IS NOT A LIMIT TO HOW MANY TIMES THE TECH WILL COME OUT. IF THE FLOOR IS DAMAGED FROM THE LEAK, THE FLOOR WILL BE REPLACED.

THEY NOT ONLY TOOK 3 DAYS TO SHOW UP, BUT CHARGED $110 TO REPLACE A SMALL SWITCH WHICH, IT TURNS OUT, I COULD HAVE PURCHASED LOCALLY FOR $5 AND REPLACED MYSELF.

THEY WERE ON TIME, FRIENDLY, AND FIXED FRIDGE AT NO CHARGE. THEY HAD TO ORDER A PART FOR THE DISHWASHER. THE PART ARRIVED IN 2 DAYS BUT I HAD TO WAIT TILL THE NEXT WEEK FOR SERVICE DUE TO THEIR BUSY SCHEDULE. I WOULD DEFINITELY USE THEM AGAIN. IT WAS A PLEASANT EXPERIENCE.

WHEN ARRANGING APPT, FEES FOR SERVICE WERE WELL EXPLAINED & IT TOOK 2 DAYS FROM ONSET OF PROBLEM FOR SERVICE TO BE PROVIDED. ARRIVED WHEN EXPECTED, VERY POLITE, PROFESSIONAL. EXPLAINED THE SERVICE, ANSWERED ALL QUESTIONS TO MY SATISFACTION.

I DON'T THINK YOU CAN BEAT THEM, I HAVE HAD NO PROBLEMS WITH THEM.

VERY PROFESSIONAL. GAVE US GOOD ADVICE TO REPAIR VS. PURCHASING NEW AND PAYING TOO MUCH MONEY. ON TIME - DEFINITELY WOULD RECOMMEND TO OTHERS AND USE THEIR SERVICE AGAIN!

THERE WAS A 5-MINUTE WAIT TO SCHEDULE, THEN I WAS REQUIRED TO BE HOME FROM 8 TO 5 THAT DAY. THEY WOULD CALL A MAXIMUM OF 30 MINUTES BEFORE ARRIVING TO LET ME KNOW WHAT TIME. AFTER YEARS OF USING GE I HAVE SWITCHED TO A DIFFERENT BRAND OF WASHING MACHINE (DECIDED TO BUY ONE RATHER THAN REPAIR THE OLD ONE) DUE TO THIS EXPERIENCE.

GE ALWAYS CALLS THE DAY BEFORE TO MAKE SURE YOU WILL BE HOME. THE TECHNICIAN WAS VERY POLITE AND CLEANED UP ALL OF HIS TRASH.

ALTHOUGH HE WAS LATE, HE WORKED HARD AND QUICKLY. HE WAS ALSO ABLE TO TELL ME THE PROBLEM AND SOLUTION QUICKLY.

THE TECHNICIANS WERE AS HELPFUL AS THEY COULD BE, BUT STILL HAVE NOT BEEN ABLE TO FIX OUR PROBLEMS. THEY HAVE ALSO CALLED THE 800-GE-CARES NUMBER WHILE THEY WERE HERE TO TRY AND GET US A REFUND FOR THE DOOR THAT THEY HAVE ALSO TOLD THE CUSTOMER SERVICE PEOPLE WE SHOULD NOT HAVE BEEN CHARGED FOR THE DOOR. GE CALLED TO SAY THAT THEY WOULD GIVE US A NEW UNIT AT THEIR PRORATED COST TO US FOR 30% OR $800 + DOLLARS, IN WHICH I TOLD THEM THAT WAS UNACCEPTABLE THAT FOR A PRODUCT THAT IS ONLY TWO YEARS OLD, THAT WE SHOULD HAVE TO PAY BECAUSE THEY ARE UNABLE TO FIX THE PROBLEMS. THE UNIT I TOLD THEM THAT FOR SOMETHING THAT COST US $2600 THAT AFTER TWO YEARS, BECAUSE OF THEIR DEFECTS, AND WE HAVE BEEN TOLD THAT BY EVERY TECHNICIAN THAT HAS COME OUT THAT IT WAS NOTHING WE HAD DONE. MY HUSBAND AND I WOULD LIKE OUR MONEY BACK SINCE THEY ARE UNABLE TO CORRECT THIS, WHY SHOULD WE HAVE TO PAY FOR ANOTHER GE PRODUCT!!! I WILL NEVER BUY ANOTHER GE PRODUCT EVER!!!! AND HAVE RELATED MY STORY TO OTHERS!!