COMPUTER DOCTORX

Computer Repair, Computer Training

About us

We charge by the hour and offer flat rate fees for certain repairs. Pickup and delivery of systems are free of charge. 1st hour On-site service fee: $100 Additional 1/2 hour: $50. Operating System rebuild (to factory default with data backup up to 10GB): $150 Laptop DC Jack replacement: $120 Various parts and hardware available on site. Computer DoctoRx offers on-site service in your home or small business. Our technicians are friendly, certified and professional. We will fix your problem on-site if parts are immediately available, offer to repair in our facility or at minimum tell you what is wrong so you can make an informed decision. Computer DoctoRx offers the following services: - Desktop and laptop operating system wipe and restore - Desktop and laptop upgrades - laptop DC Jack repair - Wireless network setup and security - Data recovery services. We will also tell you honestly if your system is not worth fixing and you would be better served by replacing. We do offer replacement parts where it is determined it is cost effective to upgrade the system. We can order custom systems to your specifications and setup to your satisfaction. We Make House Calls!

Business highlights

20 years of trusted experience
Veteran Owned & Operated

Services we offer

Computer Repair, Laptop repair, Laptop DC Jack replacement, On-Site service, Operating System rebuild (Wipe and Restore)

Amenities

Senior Discount

$10



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.832 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
0%
3
0%
2
0%
1
6%


Rating CategoryRating out of 5
quality
4.8
value
4.9
professionalism
4.9
responsiveness
5.0
punctuality
5.0

Filter reviews by category

Showing 26-32 of 32 reviews

Susan C.
04/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Fixed my computer that kept freezing up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Rob S.
10/2013
5.0
computer repair
  + -1 more
Wanye did excellent work and in a very timely manner. He was able to complete all of this work in exactly one hour. During that time he educated me on Outlook, adware programs, and discussed the possible lifespan of my computer. There is no doubt he knows what he is doing and is very professional. If I need computer help in the future I will certainly call him.
Description of Work: Wayne cleaned up my computer, removed unnecessary programs, and repaired my Outlook mail. In Outlook he created new pst files which allowed more space in my inbox, sent folder, and deleted folder.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Patricia A L.
07/2013
5.0
computer repair
  + -1 more
As usual, it went very well. Mr. Hutchins (the computer expert) has serviced my computer in the past and I now have annual computer checks (cleaning, upgrades, checks, whatever he thinks is needed). Also, Mr. Hutchins and I worked for the same company at one time and so I am well aware of his capabilities. Mr. Hutchins configured my email settings so that I can access my email by using Outlook. He also solved a problem I was having with my security software program. It was very involved, but Mr. Hutchins handled it very well. He then connected a router that will enable me to watch Netflix streaming videos on my TV instead of my computer screen. I asked Mr. Hutchins for guidance on changing my phone service; he provided insightful information. The meeting took about an hour and a half. When I told Mr. Hutchins that I had given him at least two very positive reviews on Angie's List, he said that he had not seen them. Perhaps I entered the reviews in an inappropriate category. This time, I simply typed in Mr. Hutchins' company name -- Computer Doctorx. I hope I'm doing it correctly this time. Mr. Hutchins worked for and deserves this review.
Description of Work: Several things, but mainly adjusting my email account so that I may access my email via MS Outlook instead of the webmail of RoadRunner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Cathy S.
07/2013
5.0
computer repair
  + -1 more
I have used COMPUTER DOCTORX two times in the past and would highly recommend them. I had a problem last week and called but they had had a sudden death in the family and the office would be closed until the 12th. I had to have my computer up and running since I'm self-employed so I called someone else. I'm writing this review after reading the review that gave them an F. They have always been very responsive, very professional, and do excellent work. Also their prices are very, very reasonable. Don't let the one F drive you away. Wayne does an excellent job and knows what he's doing.
Description of Work: My computer had a virus.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Michele and Chris C.
06/2013
5.0
computer repair
  + -1 more
Wayne was quick to respond to our call, very personable, knowledgeable and helpful in teaching us how to use our new computer. We will definitely call again.
Description of Work: Helped set up new computer and transfer files from old computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$72

William M.
03/2013
1.0
computer repair
  + -1 more
See above
Description of Work: I made an appointment - they were a no show. I phoned the next morning to make sure I had the correct time and date. They did not return my call

Rating CategoryRating out of 5
responsiveness
1.0


Response from COMPUTER DOCTORX
Member – We are sorry that you have had this experience. We have no record of you ever making an appointment with Computer DoctoRx. It is my belief that you made an appointment with a competitor with a similar name. I assume from your post that you left a message on the voicemail for the number you called. We have received no message from you. While I think you have mistaken us for another company, we would be glad to assist you and earn your business. That being said, it is the policy of Computer DoctoRx to confirm all appointments to ensure no time or fuel is wasted driving to empty homes. If we are unable to reach a scheduled client with the provided contact information to confirm their appointment, we will cancel their appointment. This situation has occurred in the past, but we have no record of you ever making an appointment with Computer DoctoRx. We strive to exceed our client’s expectations and provide the best value for their money. Give us a chance to earn your business. Call 502-644-2406 to make an appointment.

James H.
01/2013
5.0
computer repair
  + -1 more
Excellent, Excellent, Excellent. Super job, very helpful, on-time, and they call to confirm appointment. HIGHLY RECOMMEND!
Description of Work: Recovered date from old laptop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80
    • 1
    • 2(current)

Contact information

11906 Longview Farm Dr, Louisville, KY 40299

http://www.computerdoctorx.com

Service hours

Sunday:
Closed
Monday:
10:00 AM - 7:00 PM
Tuesday:
10:00 AM - 7:00 PM
Wednesday:
10:00 AM - 7:00 PM
Thursday:
10:00 AM - 7:00 PM
Friday:
10:00 AM - 7:00 PM
Saturday:
Closed

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Computer Training

FAQ

COMPUTER DOCTORX is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 10:00 AM - 7:00 PM

Tuesday: 10:00 AM - 7:00 PM

Wednesday: 10:00 AM - 7:00 PM

Thursday: 10:00 AM - 7:00 PM

Friday: 10:00 AM - 7:00 PM

Saturday: Closed

COMPUTER DOCTORX accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, COMPUTER DOCTORX does not offer free project estimates.
Yes, COMPUTER DOCTORX offers eco-friendly accreditations.
No, COMPUTER DOCTORX does not offer a senior discount.
No, COMPUTER DOCTORX does not offer emergency services.
No, COMPUTER DOCTORX does not offer warranties.
COMPUTER DOCTORX offers the following services: Computer Repair, Laptop repair, Laptop DC Jack replacement, On-Site service, Operating System rebuild (Wipe and Restore)

Contact information

11906 Longview Farm Dr, Louisville, KY 40299

http://www.computerdoctorx.com

Service hours

Sunday:
Closed
Monday:
10:00 AM - 7:00 PM
Tuesday:
10:00 AM - 7:00 PM
Wednesday:
10:00 AM - 7:00 PM
Thursday:
10:00 AM - 7:00 PM
Friday:
10:00 AM - 7:00 PM
Saturday:
Closed